June 2, Ms [redacted] [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated June 1, regarding Mr [redacted] ’s complaint We understand that Mr [redacted] did not intend to enroll in the [redacted] Collection, therefore we have closed the sub-plan and I have processed a full refund for the second issue, [redacted] CastleThe refund of $should post on his account within 3-business days If Mr [redacted] has any other questions, he is welcome to contact us at the information belowThank you Sincerely, [redacted] Client Services [redacted]
December 31, 2014 Ms. [redacted] Customer Relations Advocate RevDex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ***... *** [redacted] *** [redacted] [redacted] Account # [redacted] Dear Ms. [redacted] : We are in receipt of your notification, dated December 22, 2015, regarding Mr. [redacted] complaint. We apologize for any confusion regarding our “ [redacted] World Series Champions Train Collection” and our “Christmas Guarantee.” We respectfully disagree with Mr. [redacted] regarding the Christmas Guarantee of the order we received on November 25, 2015. We did have a Christmas Guarantee for specific items, but not all products, guaranteeing delivery no later than December 24, 2015. Since the Royals just recently won the World Series, this train is a brand new item and, unfortunately, was not included in our guarantee. We apologize for any misunderstanding which apparently resulted, and wish to assure you and Mr. [redacted] that in response to an e-mail he had sent to us earlier, his order and the subscription were canceled December 30, 2015. When the order was canceled, a refund was issued and a check for $30.00 will be sent out Tuesday, January 5, 2015. If Mr. [redacted] has any further questions, he should contact us directly at 800- [redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services Tell us why here...
October 20, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms [redacted] *** Case #: [redacted] CHERRY STREET RD Account #: [redacted] , NY ***- Dear Ms [redacted] , We are in receipt of your letter dating October 19, regarding Ms [redacted] complaint We sincerely apologize for Ms [redacted] poor experience with usHer checks shipped out on 10/19/and should arrive within 7-business daysWe have waived the phone fee and cost of EZ Shield so the total cost of her purchase is $ We appreciate you bringing this matter to our attention and should Ms [redacted] need anything else, we request that she contact us at the information belowThank you Sincerely, [redacted] Client Services [redacted]
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on January **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Someone with little or no knowledge of the situation called to give me more of a run around and more excuses and waste more of my timeTo this date, they still have not sent the wire fee, and the man on the phone told me that on 'page paragraph two' that I "SIGNED" (I never signed anythign with themI had an account with [redacted] and Chase bought them out)Tell me who has received or read "page paragraph of some unknown agreement! They have not sent the money and they say they will do nothing to compensate me for the wasted time or hundreds of dollars in fees I will have to pay due to their lack of professional action, and due to their games and run-aroundsI am furious that they are allowed to get away with thisI have also reported them to the complaint unit of the FTCI will be out of the country for weeksI expect them to have sent the wire fee as they were supposed to do weeks ago and to waive any supposed fees and I still want an apology and a compensation for what they have doneThis is pure fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (replacing my checks) is satisfactory to me Sincerely, [redacted] Mueller
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, C [redacted]
March 13, [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL [redacted] *** [redacted] [redacted] ** Wausau, WI Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated February 24, 2018, regarding Mr [redacted] complaint We have reviewed our records and found the order for a [redacted] Cuckoo Clock” under the name of [redacted] We are sorry to hear the clock is no longer working properlyWe do have a day warranty on this item and although it is slightly past the warranty date, we will be glad to offer an exchange, replacement or complete refund to Mr [redacted] We apologize for any inconvenience this may have caused Mr [redacted] Please let us know how he would like us to proceed If Mr [redacted] has any other questions, he can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
January 8, 2016Ms [redacted] Customer Relations AdvocateRevdex.com [redacted] [redacted] Case [redacted] Dear Ms [redacted] We are in receipt of your notification, dated January 7, 2015, regarding Ms [redacted] complaintOur records show we received an order for the entire “American Replica Pipe Tomahawk Wall Decor Collection” via the Internet Shipments were to be made to the above address and the order was processed accordinglyOur records also show we received Ms [redacted] request to cancel her reservation for the “American Replica Pipe Tomahawk Wall Decor Collection” on December 10, According to her request, we canceled the remaining items in this series, and no further shipments will be madeWe do apologize; the day the request to cancel was made, the next issue in the series was sent out which is why her credit card was charged againI have mailed Ms [redacted] a pre-paid return label and she is welcome to return the second issue for a full refundIf Ms [redacted] needs additional assistance in the future, please instruct her to contact us directly @ [redacted] ; our hours are Monday through Friday, 7:00am to 6:00pm (CT)Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the futureSincerely, [redacted] ***Client Services
January 12, MsNita [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: MsLorraine [redacted] W [redacted] DRCHANNAHON, IL 60410- Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your e-mail, dated January 11, regarding Ms***’s rebuttal Per ***.com, Ms***’s bracelet was delivered on 1/8/at 2:41PMWe regret that [redacted] changed the timeframe by two days, however, we are not responsible for 3rd-party carrier delaysIf Ms [redacted] has not received the bracelet whatsoever, we ask her to contact us so we can replace the bracelet at no charge We gave Ms [redacted] this bracelet at a 50% discount and consider this matter closedPlease don’t hesitate to contact us for anything else Sincerely, Kelsey [redacted] Client Services
Complaint: I am rejecting this response because: From the complaints that I have read from other customers, this is the norm for this company to promise things & never deliver them in a timely mannerI don't understand why this company still has a A rating with the Revdex.com Sincerely, Kevin [redacted]
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and detailed response was provided to the customer by phone on September *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
March 28, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms [redacted] Case # [redacted] ** account # [redacted] , GA 31316-Dear Ms [redacted] : We are in receipt of your email dated March 28, regarding Ms [redacted] complaintOur records show that we received an online order on 1/1/in Ms [redacted] name at the above address, for one “ [redacted] Cuckoo Clock.” Regrettably, we were out of stock at the time Ms [redacted] reserved this itemWe mailed her a postcard on 2/19/indicating that there would be a delay in shipping her order, possibly as late as May, Ms [redacted] was offered the opportunity to wait or to cancel her order If we do not receive confirmation that she would like to wait, her order will automatically be canceledShould she like to wait for her order, we can arrange to adjust her shippingAgain we apologize for any inconvenience to Ms [redacted] and kindly ask that she contact us at the toll free number below should she wish to wait for her orderThank you for bringing this to our attentionSincerely, Kelsey [redacted] Client Services ###-###-####
This is in response to the complaint from [redacted] – Case No[redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on May **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
Revdex.com:At this time, my complaint, ID [redacted] regarding JPMorgan Chase & Cohas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and detailed response was provided to the customer by phone on March **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from Carla Rivera- Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided to the customer by letter on January *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Kawana C [redacted] Executive Office
May 19, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Lina M [redacted] [redacted] ** Wilmington, DE Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated May 19, 2017, regarding Ms [redacted] complaint Our records show we received an order for the “Jack and Sally” Nightmare romance doll set on December 26, via the internet in Ms [redacted] name We are sorry to disappoint Ms [redacted] , but this is a brand new item and we have been informed that there have been several delays in shipping her order due to production difficultiesAfter an item is delayed over weeks, we send out a notification through the U.Smail informing the client of the delay and requesting confirmation that they would like to keep their orderWe sent the notice on March 14, but we did not receive confirmation and our system automatically canceled the order on April 19, per FTC regulations Since Ms [redacted] would still like the order, we have reinstated it under her account with the same credit card used for the original orderWe apologize for the wait; we have upgraded the handling of her order to ensure she will be one of the first to receive the doll set when our first shipment comes in and we have compensated the shipping for her If Ms [redacted] has any other questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided verbally to the customer on October *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at [redacted] , ext [redacted] Sincerely, Jose H [redacted] Executive Office
Complaint: [redacted] I am rejecting this response because: Sincerely, Margaret [redacted]
June 2, Ms [redacted] [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated June 1, regarding Mr [redacted] ’s complaint We understand that Mr [redacted] did not intend to enroll in the [redacted] Collection, therefore we have closed the sub-plan and I have processed a full refund for the second issue, [redacted] CastleThe refund of $should post on his account within 3-business days If Mr [redacted] has any other questions, he is welcome to contact us at the information belowThank you Sincerely, [redacted] Client Services [redacted]
December 31, 2014 Ms. [redacted] Customer Relations Advocate RevDex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ***... *** [redacted] *** [redacted] [redacted] Account # [redacted] Dear Ms. [redacted] : We are in receipt of your notification, dated December 22, 2015, regarding Mr. [redacted] complaint. We apologize for any confusion regarding our “ [redacted] World Series Champions Train Collection” and our “Christmas Guarantee.” We respectfully disagree with Mr. [redacted] regarding the Christmas Guarantee of the order we received on November 25, 2015. We did have a Christmas Guarantee for specific items, but not all products, guaranteeing delivery no later than December 24, 2015. Since the Royals just recently won the World Series, this train is a brand new item and, unfortunately, was not included in our guarantee. We apologize for any misunderstanding which apparently resulted, and wish to assure you and Mr. [redacted] that in response to an e-mail he had sent to us earlier, his order and the subscription were canceled December 30, 2015. When the order was canceled, a refund was issued and a check for $30.00 will be sent out Tuesday, January 5, 2015. If Mr. [redacted] has any further questions, he should contact us directly at 800- [redacted] our hours are Monday through Friday, 7:00am to 6:00pm (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services Tell us why here...
October 20, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms [redacted] *** Case #: [redacted] CHERRY STREET RD Account #: [redacted] , NY ***- Dear Ms [redacted] , We are in receipt of your letter dating October 19, regarding Ms [redacted] complaint We sincerely apologize for Ms [redacted] poor experience with usHer checks shipped out on 10/19/and should arrive within 7-business daysWe have waived the phone fee and cost of EZ Shield so the total cost of her purchase is $ We appreciate you bringing this matter to our attention and should Ms [redacted] need anything else, we request that she contact us at the information belowThank you Sincerely, [redacted] Client Services [redacted]
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on January **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Someone with little or no knowledge of the situation called to give me more of a run around and more excuses and waste more of my timeTo this date, they still have not sent the wire fee, and the man on the phone told me that on 'page paragraph two' that I "SIGNED" (I never signed anythign with themI had an account with [redacted] and Chase bought them out)Tell me who has received or read "page paragraph of some unknown agreement! They have not sent the money and they say they will do nothing to compensate me for the wasted time or hundreds of dollars in fees I will have to pay due to their lack of professional action, and due to their games and run-aroundsI am furious that they are allowed to get away with thisI have also reported them to the complaint unit of the FTCI will be out of the country for weeksI expect them to have sent the wire fee as they were supposed to do weeks ago and to waive any supposed fees and I still want an apology and a compensation for what they have doneThis is pure fraud In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (replacing my checks) is satisfactory to me Sincerely, [redacted] Mueller
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, C [redacted]
March 13, [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL [redacted] *** [redacted] [redacted] ** Wausau, WI Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated February 24, 2018, regarding Mr [redacted] complaint We have reviewed our records and found the order for a [redacted] Cuckoo Clock” under the name of [redacted] We are sorry to hear the clock is no longer working properlyWe do have a day warranty on this item and although it is slightly past the warranty date, we will be glad to offer an exchange, replacement or complete refund to Mr [redacted] We apologize for any inconvenience this may have caused Mr [redacted] Please let us know how he would like us to proceed If Mr [redacted] has any other questions, he can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
January 8, 2016Ms [redacted] Customer Relations AdvocateRevdex.com [redacted] [redacted] Case [redacted] Dear Ms [redacted] We are in receipt of your notification, dated January 7, 2015, regarding Ms [redacted] complaintOur records show we received an order for the entire “American Replica Pipe Tomahawk Wall Decor Collection” via the Internet Shipments were to be made to the above address and the order was processed accordinglyOur records also show we received Ms [redacted] request to cancel her reservation for the “American Replica Pipe Tomahawk Wall Decor Collection” on December 10, According to her request, we canceled the remaining items in this series, and no further shipments will be madeWe do apologize; the day the request to cancel was made, the next issue in the series was sent out which is why her credit card was charged againI have mailed Ms [redacted] a pre-paid return label and she is welcome to return the second issue for a full refundIf Ms [redacted] needs additional assistance in the future, please instruct her to contact us directly @ [redacted] ; our hours are Monday through Friday, 7:00am to 6:00pm (CT)Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the futureSincerely, [redacted] ***Client Services
January 12, MsNita [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: MsLorraine [redacted] W [redacted] DRCHANNAHON, IL 60410- Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your e-mail, dated January 11, regarding Ms***’s rebuttal Per ***.com, Ms***’s bracelet was delivered on 1/8/at 2:41PMWe regret that [redacted] changed the timeframe by two days, however, we are not responsible for 3rd-party carrier delaysIf Ms [redacted] has not received the bracelet whatsoever, we ask her to contact us so we can replace the bracelet at no charge We gave Ms [redacted] this bracelet at a 50% discount and consider this matter closedPlease don’t hesitate to contact us for anything else Sincerely, Kelsey [redacted] Client Services
Complaint: I am rejecting this response because: From the complaints that I have read from other customers, this is the norm for this company to promise things & never deliver them in a timely mannerI don't understand why this company still has a A rating with the Revdex.com Sincerely, Kevin [redacted]
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and detailed response was provided to the customer by phone on September *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
March 28, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms [redacted] Case # [redacted] ** account # [redacted] , GA 31316-Dear Ms [redacted] : We are in receipt of your email dated March 28, regarding Ms [redacted] complaintOur records show that we received an online order on 1/1/in Ms [redacted] name at the above address, for one “ [redacted] Cuckoo Clock.” Regrettably, we were out of stock at the time Ms [redacted] reserved this itemWe mailed her a postcard on 2/19/indicating that there would be a delay in shipping her order, possibly as late as May, Ms [redacted] was offered the opportunity to wait or to cancel her order If we do not receive confirmation that she would like to wait, her order will automatically be canceledShould she like to wait for her order, we can arrange to adjust her shippingAgain we apologize for any inconvenience to Ms [redacted] and kindly ask that she contact us at the toll free number below should she wish to wait for her orderThank you for bringing this to our attentionSincerely, Kelsey [redacted] Client Services ###-###-####
This is in response to the complaint from [redacted] – Case No[redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on May **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
Revdex.com:At this time, my complaint, ID [redacted] regarding JPMorgan Chase & Cohas been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted] ***
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and detailed response was provided to the customer by phone on March **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from Carla Rivera- Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided to the customer by letter on January *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Kawana C [redacted] Executive Office
May 19, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Lina M [redacted] [redacted] ** Wilmington, DE Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated May 19, 2017, regarding Ms [redacted] complaint Our records show we received an order for the “Jack and Sally” Nightmare romance doll set on December 26, via the internet in Ms [redacted] name We are sorry to disappoint Ms [redacted] , but this is a brand new item and we have been informed that there have been several delays in shipping her order due to production difficultiesAfter an item is delayed over weeks, we send out a notification through the U.Smail informing the client of the delay and requesting confirmation that they would like to keep their orderWe sent the notice on March 14, but we did not receive confirmation and our system automatically canceled the order on April 19, per FTC regulations Since Ms [redacted] would still like the order, we have reinstated it under her account with the same credit card used for the original orderWe apologize for the wait; we have upgraded the handling of her order to ensure she will be one of the first to receive the doll set when our first shipment comes in and we have compensated the shipping for her If Ms [redacted] has any other questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided verbally to the customer on October *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at [redacted] , ext [redacted] Sincerely, Jose H [redacted] Executive Office