Complaint: [redacted] I am rejecting this response because: This is no way a business should conduct themselvesI do not feel anyone cared that this was a Christmas presentReminding me my credit card hasn't been charged yet and that I can still get a return is a slap in the faceThis item is unique and can only be purchased though here Sincerely, Claudia [redacted]
This e-mail is to acknowledge receipt of your correspondence for Barbara A. R [redacted] – Case No. [redacted] . Chase takes consumer feedback very seriously. We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on November *, 2015 to address complaint.... In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] . Sincerely, Katherine D [redacted] Executive Office [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, it should be noted that there was no direct recourse for me to solve my issue with Chase through channelsOnly after I filed a complaint with the Revdex.com was I contacted by the bank and my problem resolvedI was repeatedly told there was nothing that could be done to resolve my issue, but as it turns out, clearly there was something that was able to be doneSo, while my issue was resolved, Chase needs to make changes to its customer support and allow more reasonable solutions for it's customers Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Chase has not helped resolve the issueI am very displeased and I am considering changing banks, since they refuse to do anything about itWorst customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
September 26, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Patsy [redacted] York Sreet Paris, TX Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notice, dated September 25, 2016, regarding Ms [redacted] ’s complaint I am very sorry to hear of the issues Ms [redacted] has endured with her purchaseOn September 9, 2016, we ordered the replacement of the “Granddaughter, I Love You to the Moon” glitter globe she requested since the original shipment arrived brokenOur records show the replacement was sent out September 16, 2016, however, since there is no trac [redacted] number and a significant amount of time has passed, we believe it has been lost in shipment I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $She will receive a refund check under separate cover If Ms [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT) We trust this resolves the issue and are considering the matter closed Sincerely, Tofer [redacted] Client Services
April 14, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Mille *** [redacted] *** ***, NY Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, April 14, 2017, regarding Ms [redacted] complaint Our records show that we received an order for boxes of Bradford Exchange Checks in the “Parchment” check design on March 31, in Ms [redacted] name We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it Because we request that our clients verify all account information prior to completing their orders, and have implemented Checkout guidelines, we do not arrange for a rerun of the checks in cases of customer error, however, as a one-time courtesy, and as a matter of good client relations, we can offer to arrange for Ms [redacted] to receive a corrected order of checks at the same low introductory price as her original order To accept this offer she should contact us directly at the number below; or if she wishes to receive a refund, for instructions on how to return the checksI have noted this offer on her account to allow a reprint of the checksI have also ordered a pre-paid postage label so she may return the current checks to us at no cost to her If Ms [redacted] has any other questions or to order the reprint, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
April 29, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated April 27, 2016, regarding Ms [redacted] ’s complaintOur records indicate on July 16, we received an order from Ms [redacted] for the “Russian Black Lacquer” nativity collectionWhile we did send her the first two issues in the collection, production issues prevented us from being able to create the rest of the nativity and the series was canceledSince Ms [redacted] only received two of the items in the collection, we are willing to give her a full refund of $for each of themOur records also show we received an order from Ms [redacted] for the “Indian Head Gold Quarter Eagle” coin on April 21, for $($+ s&h) via mail to be paid in fullAfter reviewing the advertisement she was given, I see the offer does list the price of the coin for $instead of the $Since this was our error, we will honor the price listed in the advertisement and I have taken $off the total of the coin leaving the coin’s balance at $The order was processed as a full payment order as well; if she would like to pay in installments, she is welcome to contact us directly to set up paymentsWe also received Ms [redacted] ’s payment of $and applied it to her accountWe apologize for any confusion with the billing involving the “Queen with the President” coinShe can disregard the invoice as it was automatically sent out two days before we received her payment, therefore, there is currently no longer a balance on this itemWe do apologize for the confusion with her billing and purchasesAgain, Ms [redacted] can reach an agent at 866-285-to set up installment payments or if she has any more questions regarding her orders; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the futureSincerely, [redacted] Client Services
March 30, 2017 Ms. [redacted] Customer Relations Advocate RevDex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ... [redacted] Dee Court [redacted] , IL. 60552 Case # [redacted] Account # [redacted] Dear Ms. [redacted] : We are in receipt of your notification, dated March 27, 2017, regarding Mr. [redacted] ’s complaint. Our records show we received an order on December 13, 2016 in Mr. [redacted] ’s name for the Thomas [redacted] “Wondrous Winter” snowglobe for $138.89. On December 14, 2016, his credit card was officially charged the full amount, but, due to shipping issues during the Christmas season, the delivery was unfortunately delayed. On January 3, 2017 we received a notice from [redacted] that resulted in a chargeback of the $138.89. Since his card had already been charged, this resulted in a full refund. After that date, we did not receive any notification from [redacted] that the “hold” on the payment was released so our system automatically sent out invoices as [redacted] for the full amount. We have been unable to verify additional transactions on Mr. [redacted] ’s private [redacted] account, so as a one-time courtesy, we have taken care of the balance for him. An invoice was last sent out on March 17, however, he may disregard it. Since we have taken care of the balance for Mr. [redacted] , we are considering this matter closed. If Mr. [redacted] has any other questions, he can call us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
April 21, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Cameron [redacted] [redacted] ** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated April 21, 2016, regarding Mr [redacted] complaint Our records show we received an order for boxes of the “Seattle Mariners MLB” personalized checks on April 15, The order included the boxes of checks at an introductory price of $There were two add-ons that were selected during the ordering process that included our [redacted] for $per box and our Identity Restoration Program at the price of $The total for the [redacted] and Identity Restoration programs together are $ We apologize for any confusion during our checkout processWe understand that mistakes do happen, and in the interest of keeping good client relations, I have credited the $ to Mr [redacted] account leaving a total balance of $for the checks If Mr [redacted] has any other questions, he can contact us directly at 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
March 8, [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL [redacted] [redacted] Cecilton, MD Case # [redacted] Dear Ms [redacted] We are in receipt of the rebuttal We are unable to locate the account with the address provided We kindly ask that [redacted] provides us via the Revdex.com with the account information We will promptly handle her inquiry and settle the matter If [redacted] has any other question, please contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
March 23, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Jay [redacted] [redacted] *** [redacted] , OH Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, March 22, 2017, regarding Mr [redacted] complaint We are sorry that Mr [redacted] is having trouble canceling his “Ohio State Buckeyes Express” train collectionI have canceled the subscription so he will no longer receive shipments for this train setI have also sent a pre-paid postage label so he may send back any items he would like to return for a refund If Mr [redacted] has any other questions, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe agency have restored my online access so that I can pay my bills, since they have made no effort in sending me snail mail Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausei can not say that I accept the response from the business due to I have not receive the letter they mail out to me and also I try to reach a [redacted] who left me a voice mail but I have not got an answer back I left voice messages and I’m still waiting for a call back but once I am able to get the mail letter I can then say if I accept In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Complaint: I am rejecting this response because: I REALLY DO NOT KNOW WHAT IS GOING ON WITH THIS COMPANY I NEVER ORDERED ANYTHING FROM BRADFOR EXCHANGE UNTIL THE ITEM {HOLY FAMILY} WHICH I ORDERED AUG AS I STATED I WAS TOLD THE ITEM HAD BEEN RETURNED AND RECEIVED BY BRADFORD IN SEPT THE PERSON I SPOKE TO STATED I WOULD RECEIVE MY $BY SEPTALSO THAT I SHOULD CALL HER BACK IF I DID NOT RECEIVE IT I DID BUT NO ONE ANSWERED MY CALLI THEN WROTE TO B.B.BAND HAVE STILL NO REPLY FROM COMPANY ABOUT MY MONEY WHICH I HAD PAID Sincerely, Rose [redacted]
February 7, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: William [redacted] [redacted] [redacted] , GA Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated February 6, 2017, regarding Mr [redacted] complaint We're sorry to disappoint Mr***, but we have been informed that there will be a delay in shipping your order of the Wizard of Oz Cuckoo Clock because of production difficultiesThe latest information we received indicates shipment may not be made until the end of FebruaryWe wish to remind you of your right to cancel the order, if this is inconvenient for youOnce we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible As an apology, I have compensated Mr [redacted] for the inconvenience and I have upgraded the handling of his replacement at no charge to ensure he receives the clock as soon as possibleSince he has paid for the clock in full, he will receive the credit back to his card in the next 3-business days If Mr [redacted] has any other questions, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
March 6, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] ** [redacted] [redacted] ** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated March 4, 2017, regarding Ms [redacted] ’ complaint Our records show on January 8, we received two orders in Ms [redacted] ’ name for the “John Wayne: Legend” strongbox and the “John Wayne Stagecoach Trunk” valet boxOn January 11, we received an e-mail from her requesting to cancel the strongbox and, despite it being too late to cancel, the agent canceled the order in the systemUnfortunately, it is a personalized item and, at the time of cancellation, was already sent to our third party vendorThis resulted in the shipment of the item, but our system showed it was canceled, therefore, her card was never charged for the strongbox and a refund is not dueWe did run a pre-authorization of her card that withheld the payment amount, however, those funds were released back to her 3-business days after the cancellation dateIn addition, we always provide a free pre-paid shipping label upon request for any returns so we do not reimburse for additional shipping costs Our records also show that we did receive the returned valet box, however, instead of issuing the refund, the agent coded the order incorrectly and ordered a replacementSince Ms [redacted] would like a full refund, I have ordered a pre-paid postage label so she can return the second valet box at no cost to herWe apologize for this error and have issued the refund Any refunds that are issued on a canceled card or PayPal account are still automatically refunded to the original method of paymentSince Ms [redacted] had to cancel the method of payment, the refund will be issued to the bank/company, and they will mail her a check for the full amount Since Ms [redacted] was never charged for the strongbox, we are not responsible for the shipping charges since we offer pre-paid postage labels upon request, and we have issued the refund for the valet box, we are considering this matter closed If Ms [redacted] has any other questions or if she would like to cancel her order, she can call us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Complaint: [redacted] I am rejecting this response because: This is no way a business should conduct themselvesI do not feel anyone cared that this was a Christmas presentReminding me my credit card hasn't been charged yet and that I can still get a return is a slap in the faceThis item is unique and can only be purchased though here Sincerely, Claudia [redacted]
This e-mail is to acknowledge receipt of your correspondence for Barbara A. R [redacted] – Case No. [redacted] . Chase takes consumer feedback very seriously. We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on November *, 2015 to address complaint.... In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted] . Sincerely, Katherine D [redacted] Executive Office [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.However, it should be noted that there was no direct recourse for me to solve my issue with Chase through channelsOnly after I filed a complaint with the Revdex.com was I contacted by the bank and my problem resolvedI was repeatedly told there was nothing that could be done to resolve my issue, but as it turns out, clearly there was something that was able to be doneSo, while my issue was resolved, Chase needs to make changes to its customer support and allow more reasonable solutions for it's customers Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Chase has not helped resolve the issueI am very displeased and I am considering changing banks, since they refuse to do anything about itWorst customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
September 26, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Patsy [redacted] York Sreet Paris, TX Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notice, dated September 25, 2016, regarding Ms [redacted] ’s complaint I am very sorry to hear of the issues Ms [redacted] has endured with her purchaseOn September 9, 2016, we ordered the replacement of the “Granddaughter, I Love You to the Moon” glitter globe she requested since the original shipment arrived brokenOur records show the replacement was sent out September 16, 2016, however, since there is no trac [redacted] number and a significant amount of time has passed, we believe it has been lost in shipment I understand her frustration with us and in the interest of keeping good client relations, I have marked her account to indicate that she has not received the replacement and I have also issued the full refund of $She will receive a refund check under separate cover If Ms [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT) We trust this resolves the issue and are considering the matter closed Sincerely, Tofer [redacted] Client Services
April 14, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Mille *** [redacted] *** ***, NY Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, April 14, 2017, regarding Ms [redacted] complaint Our records show that we received an order for boxes of Bradford Exchange Checks in the “Parchment” check design on March 31, in Ms [redacted] name We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it Because we request that our clients verify all account information prior to completing their orders, and have implemented Checkout guidelines, we do not arrange for a rerun of the checks in cases of customer error, however, as a one-time courtesy, and as a matter of good client relations, we can offer to arrange for Ms [redacted] to receive a corrected order of checks at the same low introductory price as her original order To accept this offer she should contact us directly at the number below; or if she wishes to receive a refund, for instructions on how to return the checksI have noted this offer on her account to allow a reprint of the checksI have also ordered a pre-paid postage label so she may return the current checks to us at no cost to her If Ms [redacted] has any other questions or to order the reprint, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
April 29, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated April 27, 2016, regarding Ms [redacted] ’s complaintOur records indicate on July 16, we received an order from Ms [redacted] for the “Russian Black Lacquer” nativity collectionWhile we did send her the first two issues in the collection, production issues prevented us from being able to create the rest of the nativity and the series was canceledSince Ms [redacted] only received two of the items in the collection, we are willing to give her a full refund of $for each of themOur records also show we received an order from Ms [redacted] for the “Indian Head Gold Quarter Eagle” coin on April 21, for $($+ s&h) via mail to be paid in fullAfter reviewing the advertisement she was given, I see the offer does list the price of the coin for $instead of the $Since this was our error, we will honor the price listed in the advertisement and I have taken $off the total of the coin leaving the coin’s balance at $The order was processed as a full payment order as well; if she would like to pay in installments, she is welcome to contact us directly to set up paymentsWe also received Ms [redacted] ’s payment of $and applied it to her accountWe apologize for any confusion with the billing involving the “Queen with the President” coinShe can disregard the invoice as it was automatically sent out two days before we received her payment, therefore, there is currently no longer a balance on this itemWe do apologize for the confusion with her billing and purchasesAgain, Ms [redacted] can reach an agent at 866-285-to set up installment payments or if she has any more questions regarding her orders; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the futureSincerely, [redacted] Client Services
March 30, 2017 Ms. [redacted] Customer Relations Advocate RevDex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] ... [redacted] Dee Court [redacted] , IL. 60552 Case # [redacted] Account # [redacted] Dear Ms. [redacted] : We are in receipt of your notification, dated March 27, 2017, regarding Mr. [redacted] ’s complaint. Our records show we received an order on December 13, 2016 in Mr. [redacted] ’s name for the Thomas [redacted] “Wondrous Winter” snowglobe for $138.89. On December 14, 2016, his credit card was officially charged the full amount, but, due to shipping issues during the Christmas season, the delivery was unfortunately delayed. On January 3, 2017 we received a notice from [redacted] that resulted in a chargeback of the $138.89. Since his card had already been charged, this resulted in a full refund. After that date, we did not receive any notification from [redacted] that the “hold” on the payment was released so our system automatically sent out invoices as [redacted] for the full amount. We have been unable to verify additional transactions on Mr. [redacted] ’s private [redacted] account, so as a one-time courtesy, we have taken care of the balance for him. An invoice was last sent out on March 17, however, he may disregard it. Since we have taken care of the balance for Mr. [redacted] , we are considering this matter closed. If Mr. [redacted] has any other questions, he can call us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
April 21, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Cameron [redacted] [redacted] ** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated April 21, 2016, regarding Mr [redacted] complaint Our records show we received an order for boxes of the “Seattle Mariners MLB” personalized checks on April 15, The order included the boxes of checks at an introductory price of $There were two add-ons that were selected during the ordering process that included our [redacted] for $per box and our Identity Restoration Program at the price of $The total for the [redacted] and Identity Restoration programs together are $ We apologize for any confusion during our checkout processWe understand that mistakes do happen, and in the interest of keeping good client relations, I have credited the $ to Mr [redacted] account leaving a total balance of $for the checks If Mr [redacted] has any other questions, he can contact us directly at 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
March 8, [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL [redacted] [redacted] Cecilton, MD Case # [redacted] Dear Ms [redacted] We are in receipt of the rebuttal We are unable to locate the account with the address provided We kindly ask that [redacted] provides us via the Revdex.com with the account information We will promptly handle her inquiry and settle the matter If [redacted] has any other question, please contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)
March 23, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Jay [redacted] [redacted] *** [redacted] , OH Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, March 22, 2017, regarding Mr [redacted] complaint We are sorry that Mr [redacted] is having trouble canceling his “Ohio State Buckeyes Express” train collectionI have canceled the subscription so he will no longer receive shipments for this train setI have also sent a pre-paid postage label so he may send back any items he would like to return for a refund If Mr [redacted] has any other questions, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe agency have restored my online access so that I can pay my bills, since they have made no effort in sending me snail mail Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausei can not say that I accept the response from the business due to I have not receive the letter they mail out to me and also I try to reach a [redacted] who left me a voice mail but I have not got an answer back I left voice messages and I’m still waiting for a call back but once I am able to get the mail letter I can then say if I accept In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Complaint: I am rejecting this response because: I REALLY DO NOT KNOW WHAT IS GOING ON WITH THIS COMPANY I NEVER ORDERED ANYTHING FROM BRADFOR EXCHANGE UNTIL THE ITEM {HOLY FAMILY} WHICH I ORDERED AUG AS I STATED I WAS TOLD THE ITEM HAD BEEN RETURNED AND RECEIVED BY BRADFORD IN SEPT THE PERSON I SPOKE TO STATED I WOULD RECEIVE MY $BY SEPTALSO THAT I SHOULD CALL HER BACK IF I DID NOT RECEIVE IT I DID BUT NO ONE ANSWERED MY CALLI THEN WROTE TO B.B.BAND HAVE STILL NO REPLY FROM COMPANY ABOUT MY MONEY WHICH I HAD PAID Sincerely, Rose [redacted]
February 7, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: William [redacted] [redacted] [redacted] , GA Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated February 6, 2017, regarding Mr [redacted] complaint We're sorry to disappoint Mr***, but we have been informed that there will be a delay in shipping your order of the Wizard of Oz Cuckoo Clock because of production difficultiesThe latest information we received indicates shipment may not be made until the end of FebruaryWe wish to remind you of your right to cancel the order, if this is inconvenient for youOnce we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible As an apology, I have compensated Mr [redacted] for the inconvenience and I have upgraded the handling of his replacement at no charge to ensure he receives the clock as soon as possibleSince he has paid for the clock in full, he will receive the credit back to his card in the next 3-business days If Mr [redacted] has any other questions, he may contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
March 6, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] ** [redacted] [redacted] ** [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated March 4, 2017, regarding Ms [redacted] ’ complaint Our records show on January 8, we received two orders in Ms [redacted] ’ name for the “John Wayne: Legend” strongbox and the “John Wayne Stagecoach Trunk” valet boxOn January 11, we received an e-mail from her requesting to cancel the strongbox and, despite it being too late to cancel, the agent canceled the order in the systemUnfortunately, it is a personalized item and, at the time of cancellation, was already sent to our third party vendorThis resulted in the shipment of the item, but our system showed it was canceled, therefore, her card was never charged for the strongbox and a refund is not dueWe did run a pre-authorization of her card that withheld the payment amount, however, those funds were released back to her 3-business days after the cancellation dateIn addition, we always provide a free pre-paid shipping label upon request for any returns so we do not reimburse for additional shipping costs Our records also show that we did receive the returned valet box, however, instead of issuing the refund, the agent coded the order incorrectly and ordered a replacementSince Ms [redacted] would like a full refund, I have ordered a pre-paid postage label so she can return the second valet box at no cost to herWe apologize for this error and have issued the refund Any refunds that are issued on a canceled card or PayPal account are still automatically refunded to the original method of paymentSince Ms [redacted] had to cancel the method of payment, the refund will be issued to the bank/company, and they will mail her a check for the full amount Since Ms [redacted] was never charged for the strongbox, we are not responsible for the shipping charges since we offer pre-paid postage labels upon request, and we have issued the refund for the valet box, we are considering this matter closed If Ms [redacted] has any other questions or if she would like to cancel her order, she can call us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services