This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on August *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from ** [redacted] , Complaint No[redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed written response was provided to the consumer on September **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, Edward A [redacted] Executive Office
May 24, Ms [redacted] [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms [redacted] S [redacted] Place Lincoln, NE ***-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated May 24, regarding Ms [redacted] ’ complaint We regret that Ms [redacted] has had difficulties ordering with usWe understand that she wants a refund check for item # 09-***-“ [redacted] ***” and we will obligeShe can void and mail back the other refund check in her possessionA new refund check will arrive in 10-business days If Ms [redacted] needs anything else, she is welcome to discuss the fiduciary details on her account at the number below Sincerely, [redacted] Client Services 1-800-***-***
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on September **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
December 31, Ms [redacted] Customer Relations Advocate Revdex.com [redacted] RE: Mr [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated December 28, 2015, regarding Mr [redacted] complaint We respectfully disagree with Mr [redacted] regarding the order he placed on-line on December 16, Our web page did show our “Christmas Guarantee” for specific items, guaranteeing delivery no later than December 24, Not all items on the web site were guaranteed, however, the “Navy Pride Men's Hoodie” was guaranteed until December 10, Guaranteed items boast a banner and a “gift icon” on the product page of the products that are covered under the guaranteeWhen the item is no longer guaranteed we remove the banner and icon from the product’s page on the web site Our records show we received the order for the “Navy Pride Men's Hoodie” placed by Mr [redacted] December 16, 2015, six days after the hoodie was removed from our “guarantee” December 10, Since the icon and banner were taken down by the time the order was placed, it was no longer guaranteed for Christmas delivery Our records also show Mr [redacted] was not charged twice for his order, but a pre-authorization was performed on his cardPre-authorizations are a common practice to ensure funds on a credit card will still be available before it is chargedOnce the card is officially charged, the pre-authorization amount does “fall off” of the card and the funds become available againThis process takes anywhere from to business days after the card has been charged and could possibly be delayed due to holidays Since the order was not placed in time for our Christmas Guarantee and the pre-authorization amount will be released onto his card in a matter of days, we are not issuing a discount and are considering the matter closedIf Mr [redacted] would like to return the hoodie he should contact us directly at [redacted] to receive a pre-paid postage label; our hours are Monday through Friday, 7:00am to 6:00pm (CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services Tell us why here
Revdex.com:At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted] I would like for this complaint to remain open as the business has not made the proper contact with me.Sincerely, [redacted]
April 18, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Rasmi [redacted] [redacted] *** [redacted] , MO Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, April 17, 2017, regarding Mr [redacted] ’s rebuttal We understand Mr [redacted] ’s frustration, however, our system only prints the information that is entered and cannot alter account numbersWe are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it I apologize for the confusion with my first responseIn the offer, I did not clarify that we will print a free replacement of Mr [redacted] ’s checks with the correct account numbers, however, he must call the number below to give an agent the correct informationAlso, we do not expect our clients to pay for return shippingWhen he calls for return instructions, an agent will order a pre-paid postage label so he may send the original order back to us at no cost to him Since we will send a pre-paid postage label, and we will do a free reprint the checks with the correct information, we are considering this matter closed If Mr [redacted] has any other questions or to order the reprint, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
There is no response from Bradford Exchange to reviewI first ordered on 11/and then by phone spoke with a woman who promised it would be at my home the Friday before ChristmasThis company ruined my ChristmasI was embarrassed because I had no gift I can't find the response anywhere from the business, but I am still not in receipt of the item ordered, and was told it would be here yesterday, but now that date has once again changed to FridayI will know better than to trust Bradford Exchange for a Christmas delivery againPlease send me their response so I can review itI can't accept one I have not readThanksI read your response and see this, but I do not see theirs [redacted]
November 25, [redacted] Customer Relations ManagerRevdex.comNWabash Avenue, Suite 2006Chicago, IL 60611RE: [redacted] [redacted] [redacted] *** [redacted] ***Case [redacted] Account [redacted] Dear [redacted] We are in receipt of your notification, dated November regarding [redacted] complaint.Our records show that we received an order in the name of [redacted] at the above address on September 28, At the time we received the request, we had no way of knowing it was not a legitimate order, and we have both been a victim of the fraudulent activityOur records also indicate that after the complaint was filed, [redacted] contacted us November about the order in question and a representative canceled the order under her name and I have removed her from our mailing and contact lists.Since [redacted] contacted us after the complaint was filed, and we fulfilled all of her requests, we consider this matter closedThank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future.Sincerely, [redacted] ***Client Services
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriously We’ve fully reviewed concerns and a detailed response was mailed directly to the consumer on March **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has any questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
May 9, 2016Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Bradley D [redacted] Main Street New York, NYCase # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your e-mail, dated May 8, 2014, regarding Mr [redacted] ’s complaintOur records indicate we received an order via our website on April 23, in Mr [redacted] ’s name to be shipped to [redacted] at [redacted] We agree his order was placed in time to be covered under our Mother’s Day Guarantee, which guaranteed delivery no later than Saturday, May 7, His order was shipped on May 5, As you can see from the attachment I have provided, when the tracking number ( [redacted] ) is used on www.fedex.com/us, FedEx shows his order was delivered to the requested address Friday, May 6, 2016, at 3:p.m., before the promised delivery dateAfter review of the circumstances that have occurred, it appears the package went astray and we are willing to order a replacement that will be delivered in the 3- to 4-week time frameIf Mr [redacted] would like the replacement or a complete refund, he can contact us directly at [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the futureSincerely, Tofer [redacted] Client Services
December 19, [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL [redacted] [redacted] [redacted] *** Grove City, OH43123- Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated December 18, 2017, regarding Ms [redacted] complaint On December 4, we received an order for the “My Son, My Hero” personalized military ornament in Ms [redacted] name via our websiteWe're sorry to disappoint Ms [redacted] but this ornament is a brand new item that is still being produced, so we are only currently taking reservations Before checking out and purchasing items on our website, there is a link available in the “cart” area that says “Shipping & Delivery.” When this link is clicked, it shows estimated shipping times and dates so the customer can see when the item can be expectedCurrent information indicates we will be receiving our first shipment of the ornament in early We wish to remind Ms [redacted] of her right to cancel the order, if this is inconvenient for herOnce we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possibleI have upgraded the handling of her order at no charge to ensure her order is one of the first to be fulfilled If Ms [redacted] has any other questions, she may contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
December 27, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 22, 2016, regarding Ms [redacted] complaint Our records show we received three separate orders via our website for our “American the Beautiful” pendant necklace in Ms [redacted] nameOne was ordered November 29, the second on November 30, and the third on December 1, We received a phone call from her on November to cancel the first order, and it was canceled upon her requestWe did not receive any notice to cancel another pendant, so they were both charged and shipped on December 8, We are sorry to hear Ms [redacted] is not satisfied with the quality of the pendants and will happily refund the payments she has made on bothAny returns take days to receive and process, however, in the interest of keeping good client relations, I have issued refunds for both pendants and she will receive them back on her card within the next 3-business days, excluding holidays If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Chase has told me I must take my complaint to [redacted] to get a resolutionMrD [redacted] has spoken with another department and they refuse to come to any resolution in my favor for this caseI will be taking my complaint to [redacted] in hopes that someone can help me out with the problem In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] %
December 19, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MrScott [redacted] Commerce City, CO Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated December 16, regarding Mr [redacted] complaint We are deeply sorry for disappointing Mr [redacted] His order has been canceled and as an apology for following through with his order, we’d like to mail a gift certificate so he can use it on a future purchaseWe would be happy to personally help him shop in the future to ensure valid ship dates and order confirmation Again, we are so sorry for disappointing himThank you for bringing this matter to our attention Sincerely, Kelsey [redacted] Client Services 877-903-
This e-mail is to acknowledge receipt of your correspondence for [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on May *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Katherine D [redacted] Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Chase executive office tried to contact me when I was out of town, I emailed back and said I would be back on May [redacted] and said they could call me on June * No one called me on June [redacted] and I tried to contact them without success and no one replied the messages I left I don't see how sincere they want to resolve the issue and never received any reply In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
This email is to acknowledge receipt of your correspondence from [redacted] - ID [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a verbal response was provided to the customer on October **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Alberto O***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
April 21, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Theresa [redacted] [redacted] *** New Cambria, MO Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, April 20, 2017, regarding Ms [redacted] ’s rebuttal We understand Ms [redacted] ’s frustration, but we highly advise against disputing the charge for her check orderIf the charge is disputed and she does not return the checks, she will be billed for them againIf she disputes the amount and she returns the checks, she will get a double refund and will be billed for the extra refund If she does not want the rerun of her checks, she only needs to stop the charge dispute and return the checks she has receivedAs stated in my previous response, I have already ordered a pre-paid label for her so she may return her checks at no cost to herAs a one-time courtesy and in the interest of keeping good client relations, I have issued the refund so she only needs to return the checks at her convenience when the label arrives If Ms [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on August *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from ** [redacted] , Complaint No[redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed written response was provided to the consumer on September **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, Edward A [redacted] Executive Office
May 24, Ms [redacted] [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms [redacted] S [redacted] Place Lincoln, NE ***-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated May 24, regarding Ms [redacted] ’ complaint We regret that Ms [redacted] has had difficulties ordering with usWe understand that she wants a refund check for item # 09-***-“ [redacted] ***” and we will obligeShe can void and mail back the other refund check in her possessionA new refund check will arrive in 10-business days If Ms [redacted] needs anything else, she is welcome to discuss the fiduciary details on her account at the number below Sincerely, [redacted] Client Services 1-800-***-***
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on September **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
December 31, Ms [redacted] Customer Relations Advocate Revdex.com [redacted] RE: Mr [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated December 28, 2015, regarding Mr [redacted] complaint We respectfully disagree with Mr [redacted] regarding the order he placed on-line on December 16, Our web page did show our “Christmas Guarantee” for specific items, guaranteeing delivery no later than December 24, Not all items on the web site were guaranteed, however, the “Navy Pride Men's Hoodie” was guaranteed until December 10, Guaranteed items boast a banner and a “gift icon” on the product page of the products that are covered under the guaranteeWhen the item is no longer guaranteed we remove the banner and icon from the product’s page on the web site Our records show we received the order for the “Navy Pride Men's Hoodie” placed by Mr [redacted] December 16, 2015, six days after the hoodie was removed from our “guarantee” December 10, Since the icon and banner were taken down by the time the order was placed, it was no longer guaranteed for Christmas delivery Our records also show Mr [redacted] was not charged twice for his order, but a pre-authorization was performed on his cardPre-authorizations are a common practice to ensure funds on a credit card will still be available before it is chargedOnce the card is officially charged, the pre-authorization amount does “fall off” of the card and the funds become available againThis process takes anywhere from to business days after the card has been charged and could possibly be delayed due to holidays Since the order was not placed in time for our Christmas Guarantee and the pre-authorization amount will be released onto his card in a matter of days, we are not issuing a discount and are considering the matter closedIf Mr [redacted] would like to return the hoodie he should contact us directly at [redacted] to receive a pre-paid postage label; our hours are Monday through Friday, 7:00am to 6:00pm (CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services Tell us why here
Revdex.com:At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted] I would like for this complaint to remain open as the business has not made the proper contact with me.Sincerely, [redacted]
April 18, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Rasmi [redacted] [redacted] *** [redacted] , MO Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, April 17, 2017, regarding Mr [redacted] ’s rebuttal We understand Mr [redacted] ’s frustration, however, our system only prints the information that is entered and cannot alter account numbersWe are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryptionThis means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it I apologize for the confusion with my first responseIn the offer, I did not clarify that we will print a free replacement of Mr [redacted] ’s checks with the correct account numbers, however, he must call the number below to give an agent the correct informationAlso, we do not expect our clients to pay for return shippingWhen he calls for return instructions, an agent will order a pre-paid postage label so he may send the original order back to us at no cost to him Since we will send a pre-paid postage label, and we will do a free reprint the checks with the correct information, we are considering this matter closed If Mr [redacted] has any other questions or to order the reprint, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
There is no response from Bradford Exchange to reviewI first ordered on 11/and then by phone spoke with a woman who promised it would be at my home the Friday before ChristmasThis company ruined my ChristmasI was embarrassed because I had no gift I can't find the response anywhere from the business, but I am still not in receipt of the item ordered, and was told it would be here yesterday, but now that date has once again changed to FridayI will know better than to trust Bradford Exchange for a Christmas delivery againPlease send me their response so I can review itI can't accept one I have not readThanksI read your response and see this, but I do not see theirs [redacted]
November 25, [redacted] Customer Relations ManagerRevdex.comNWabash Avenue, Suite 2006Chicago, IL 60611RE: [redacted] [redacted] [redacted] *** [redacted] ***Case [redacted] Account [redacted] Dear [redacted] We are in receipt of your notification, dated November regarding [redacted] complaint.Our records show that we received an order in the name of [redacted] at the above address on September 28, At the time we received the request, we had no way of knowing it was not a legitimate order, and we have both been a victim of the fraudulent activityOur records also indicate that after the complaint was filed, [redacted] contacted us November about the order in question and a representative canceled the order under her name and I have removed her from our mailing and contact lists.Since [redacted] contacted us after the complaint was filed, and we fulfilled all of her requests, we consider this matter closedThank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future.Sincerely, [redacted] ***Client Services
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriously We’ve fully reviewed concerns and a detailed response was mailed directly to the consumer on March **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has any questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
May 9, 2016Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Bradley D [redacted] Main Street New York, NYCase # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your e-mail, dated May 8, 2014, regarding Mr [redacted] ’s complaintOur records indicate we received an order via our website on April 23, in Mr [redacted] ’s name to be shipped to [redacted] at [redacted] We agree his order was placed in time to be covered under our Mother’s Day Guarantee, which guaranteed delivery no later than Saturday, May 7, His order was shipped on May 5, As you can see from the attachment I have provided, when the tracking number ( [redacted] ) is used on www.fedex.com/us, FedEx shows his order was delivered to the requested address Friday, May 6, 2016, at 3:p.m., before the promised delivery dateAfter review of the circumstances that have occurred, it appears the package went astray and we are willing to order a replacement that will be delivered in the 3- to 4-week time frameIf Mr [redacted] would like the replacement or a complete refund, he can contact us directly at [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the futureSincerely, Tofer [redacted] Client Services
December 19, [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL [redacted] [redacted] [redacted] *** Grove City, OH43123- Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated December 18, 2017, regarding Ms [redacted] complaint On December 4, we received an order for the “My Son, My Hero” personalized military ornament in Ms [redacted] name via our websiteWe're sorry to disappoint Ms [redacted] but this ornament is a brand new item that is still being produced, so we are only currently taking reservations Before checking out and purchasing items on our website, there is a link available in the “cart” area that says “Shipping & Delivery.” When this link is clicked, it shows estimated shipping times and dates so the customer can see when the item can be expectedCurrent information indicates we will be receiving our first shipment of the ornament in early We wish to remind Ms [redacted] of her right to cancel the order, if this is inconvenient for herOnce we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possibleI have upgraded the handling of her order at no charge to ensure her order is one of the first to be fulfilled If Ms [redacted] has any other questions, she may contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
December 27, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 22, 2016, regarding Ms [redacted] complaint Our records show we received three separate orders via our website for our “American the Beautiful” pendant necklace in Ms [redacted] nameOne was ordered November 29, the second on November 30, and the third on December 1, We received a phone call from her on November to cancel the first order, and it was canceled upon her requestWe did not receive any notice to cancel another pendant, so they were both charged and shipped on December 8, We are sorry to hear Ms [redacted] is not satisfied with the quality of the pendants and will happily refund the payments she has made on bothAny returns take days to receive and process, however, in the interest of keeping good client relations, I have issued refunds for both pendants and she will receive them back on her card within the next 3-business days, excluding holidays If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Chase has told me I must take my complaint to [redacted] to get a resolutionMrD [redacted] has spoken with another department and they refuse to come to any resolution in my favor for this caseI will be taking my complaint to [redacted] in hopes that someone can help me out with the problem In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted] %
December 19, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MrScott [redacted] Commerce City, CO Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated December 16, regarding Mr [redacted] complaint We are deeply sorry for disappointing Mr [redacted] His order has been canceled and as an apology for following through with his order, we’d like to mail a gift certificate so he can use it on a future purchaseWe would be happy to personally help him shop in the future to ensure valid ship dates and order confirmation Again, we are so sorry for disappointing himThank you for bringing this matter to our attention Sincerely, Kelsey [redacted] Client Services 877-903-
This e-mail is to acknowledge receipt of your correspondence for [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on May *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Katherine D [redacted] Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Chase executive office tried to contact me when I was out of town, I emailed back and said I would be back on May [redacted] and said they could call me on June * No one called me on June [redacted] and I tried to contact them without success and no one replied the messages I left I don't see how sincere they want to resolve the issue and never received any reply In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
This email is to acknowledge receipt of your correspondence from [redacted] - ID [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a verbal response was provided to the customer on October **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Alberto O***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
April 21, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Theresa [redacted] [redacted] *** New Cambria, MO Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, April 20, 2017, regarding Ms [redacted] ’s rebuttal We understand Ms [redacted] ’s frustration, but we highly advise against disputing the charge for her check orderIf the charge is disputed and she does not return the checks, she will be billed for them againIf she disputes the amount and she returns the checks, she will get a double refund and will be billed for the extra refund If she does not want the rerun of her checks, she only needs to stop the charge dispute and return the checks she has receivedAs stated in my previous response, I have already ordered a pre-paid label for her so she may return her checks at no cost to herAs a one-time courtesy and in the interest of keeping good client relations, I have issued the refund so she only needs to return the checks at her convenience when the label arrives If Ms [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services