March 8, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Natasha *** [redacted] [redacted] FL Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated March 7, 2017, regarding Ms***’ complaint We apologize for any confusion that has occurred with Ms [redacted] orderOur records show we received three orders on December 14, in Ms [redacted] name, including the “Touchdown Steelers!” tote bagUnfortunately the tote bag was out of stock at the time of the order and production issues caused delays in shipmentOn February 22, 2017, we received a request by her to cancel the order, and the agent she spoke with fulfilled her request at that time If the tote bag had been in stock, Ms [redacted] PayPal account would have been pre-authorized and then charged when the item was shipped out to her Since the order was canceled before the tote bag was in stock, Ms [redacted] PayPal account was not pre-authorized or charged for this item, therefore, a refund is not due If Ms [redacted] has any other questions, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe reviewed the concerns and a mailed a detailed response to the customer on In order to protect consumer privacy, we advised the consumer they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
June 9, 2016 Ms. [redacted] Customer Relations Advocate RevDex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] **... [redacted] [redacted] *** [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] : We are in receipt of your notification, dated June 8, 2016, regarding Ms. [redacted] ’ complaint. We received an order from Ms. [redacted] for our “KISS Light Up the Stage” [redacted] lighter collection with the first issue (one lighter) totaling $58.93 to be paid in two installments of $29.46. We are very sorry Ms. [redacted] has not received correspondence from us, however, the e-mails that alerted her about the shipping of her order are “no reply” e-mails; meaning the e-mails are automatically sent by our system and the e-mail address is not used to receive replies from clients. When she used the contact form on our website, it was already too late to stop her order from shipping so her card was charged $29.46 and the order shipped. We understand her frustration and have canceled the subscription so she will not receive any more shipments in the lighter collection. A pre-paid return label will be available in the paperwork that accompanies her order so she can return the lighter at no cost to her. Normally it takes 30 days to receive and fully process a return, however, in the interest of keeping good client relations, we have issued the refund of $29.46 and that amount will be returned to her card within the next 72 hours. If Ms. [redacted] has further questions, she is welcome to contact us directly at 877-903-1696. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT). Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from Charrie Cater – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on June **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on February *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
March 6, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: BARBARA [redacted] HINESVILLE, GA 31313-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated March 4, regarding Ms [redacted] complaint On 12/7/we received an online order on behalf of Ms [redacted] for the “Thomas Kinkade Nativity Tree.” She enrolled in the payment plan and the first amount was authorize on 12/7/The authorization went through therefore the item shipped on 12/8/and the formal deposit was processedIn early January we attempted to authorize the same credit card, ending in [redacted] but it failed on 1/5/2017, 1/9/2017, 1/12/and 1/16/Eventually, her card authorized a payment of $on 1/19/ The next payment was deducted on 2/1/which reflects the original timeframe for the scheduled monthly paymentsUsually they come out every 21-days from the first withdrawalFor example, since her first payment came out on 12/8, her following payments would be made around the beginning of each month, with a variance dependent on holidays and weekendsMs [redacted] second payment was supposed to be processed on 1/5/2017, roughly a month after her first payment, but since her card failed four times, the payment came laterEven if a card does not authorize, the payment schedule is not disrupted which is why the third payment came out at the beginning of FebruaryAt this time, the item is paid off so no future payments will be deductedWe do not reimburse or pay for any overdraft fees howeverWe simply charged the card when it authorizes properly Above is a snippet from our website that indicates we are not responsible for any overdraft feesThe policy under a subscription plan and the installment plan are the same If Ms [redacted] has any other questions or concerns, she can contact us at the information belowThank you Sincerely, Kelsey [redacted] Client Services 877-903-Customer_inquiry@ [redacted] .com NMilwaukee Ave, Niles, IL
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on October *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
October 18, [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL RE [redacted] [redacted] *** [redacted] [redacted] Dear Ms [redacted] We are in receipt of your notification, dated October 16, 2017, regarding Ms [redacted] rebuttal We understand Ms [redacted] frustration, however, we have not liedRefunds do take time and are not instantly returnedAs explained in the previous response, all refunds are returned to a client in the same manner as the payment was madeSince Ms [redacted] has canceled the credit card she used, the refund will still go back to the canceled card in the next 3-business days (dependent on the credit card company), and the credit card company will mail her a check We have removed her credit card from the system so it will not be charged againThe subscription has also been canceled so she will no longer receive any shipments in the collection We have already provided a copy of the verbiage in the letter that was sent to Ms [redacted] explaining the latest lighter and a pre-paid postage label has been ordered so she may return it at no cost to her or she may keep it as an apology Since the subscription has already been canceled, and we have issued her refund, we are considering this matter is closed Sincerely, [redacted] Client Services
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone onFebruary **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was provided over the phone to the customer on July **, and July **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Sabrina N [redacted] Chase Executive Office [redacted] **
March 27, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Claudia [redacted] [redacted] *** [redacted] , OH Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated March 16, 2017, regarding Ms [redacted] complaint We understand Ms, [redacted] frustration, however, the clock was out of stock and we had to wait until the new shipment arrived We received our next shipment just days after our previous response and her clock has been shippedShe can use this tracking number [redacted] on www.fedex.com./us to keep an eye on it; her package will be delivered by the end of day Thursday, March 30, Since Ms [redacted] order has been shipped, we are considering this matter closed Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
June 27, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] J [redacted] [redacted] [redacted] [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated June 26, 2016, regarding Ms [redacted] ’ complaint Our records show, per Ms [redacted] ’ request, we have coded her mother’s account so that future mailings are not printed Please be advised that some mailings have already been printed and we are unable to intercept them However, the mailings should stop within 8-weeks from the date she was removed from our mailing list If Ms [redacted] has any further questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Brittany [redacted]
January 11, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: SHERRI [redacted] *** [redacted] , WA 98855-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated January 10, regarding Ms [redacted] complaint We are sorry to hear of the troubles Ms [redacted] has endured with our company regarding her broken clock and requested exchangeAttached to this response is a pre-paid return label so that she can return the broken clockWe request that she complete the part that says “exchange for different item, product #103712001.” As soon as our warehouse receives the original product, we can apply the money she’s paid on the broken Munster’s Clock, to the new order and ship it out promptly Should Ms [redacted] have any other questions, we request that she contact us at the information belowThank you Sincerely, Kelsey [redacted] Client Services [redacted]
May 18, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] A *** [redacted] ***, IL Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated May 16, 2016, regarding Ms [redacted] complaint We are sorry to disappoint Ms***, but the “ [redacted] World Series Champions” electric train collection was expected to have a longer than usual production timeframe Our advertisement, which is attached, states that we would begin shipping the 1st issue of this product during the 2nd quarter of We are sorry for the confusion Upon, chec [redacted] on the status of this collection, shipment of the 1st issue will likely occur in July Should Ms [redacted] wish to cancel her order, she can do so at any time For further assistance, Ms [redacted] is welcome to contact us directly at [redacted] We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] - Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, Mary J [redacted] Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, I find the advertisement is mis-leading as this is what consumer sees (below thru [redacted] Search as of today) said Free Standard Shipping but really not Sincerely, [redacted]
This is in response to the complaint from [redacted] *** – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
March 8, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Natasha *** [redacted] [redacted] FL Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated March 7, 2017, regarding Ms***’ complaint We apologize for any confusion that has occurred with Ms [redacted] orderOur records show we received three orders on December 14, in Ms [redacted] name, including the “Touchdown Steelers!” tote bagUnfortunately the tote bag was out of stock at the time of the order and production issues caused delays in shipmentOn February 22, 2017, we received a request by her to cancel the order, and the agent she spoke with fulfilled her request at that time If the tote bag had been in stock, Ms [redacted] PayPal account would have been pre-authorized and then charged when the item was shipped out to her Since the order was canceled before the tote bag was in stock, Ms [redacted] PayPal account was not pre-authorized or charged for this item, therefore, a refund is not due If Ms [redacted] has any other questions, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe reviewed the concerns and a mailed a detailed response to the customer on In order to protect consumer privacy, we advised the consumer they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
June 9, 2016 Ms. [redacted] Customer Relations Advocate RevDex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] **... [redacted] [redacted] *** [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] : We are in receipt of your notification, dated June 8, 2016, regarding Ms. [redacted] ’ complaint. We received an order from Ms. [redacted] for our “KISS Light Up the Stage” [redacted] lighter collection with the first issue (one lighter) totaling $58.93 to be paid in two installments of $29.46. We are very sorry Ms. [redacted] has not received correspondence from us, however, the e-mails that alerted her about the shipping of her order are “no reply” e-mails; meaning the e-mails are automatically sent by our system and the e-mail address is not used to receive replies from clients. When she used the contact form on our website, it was already too late to stop her order from shipping so her card was charged $29.46 and the order shipped. We understand her frustration and have canceled the subscription so she will not receive any more shipments in the lighter collection. A pre-paid return label will be available in the paperwork that accompanies her order so she can return the lighter at no cost to her. Normally it takes 30 days to receive and fully process a return, however, in the interest of keeping good client relations, we have issued the refund of $29.46 and that amount will be returned to her card within the next 72 hours. If Ms. [redacted] has further questions, she is welcome to contact us directly at 877-903-1696. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT). Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from Charrie Cater – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on June **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on February *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
March 6, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: BARBARA [redacted] HINESVILLE, GA 31313-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated March 4, regarding Ms [redacted] complaint On 12/7/we received an online order on behalf of Ms [redacted] for the “Thomas Kinkade Nativity Tree.” She enrolled in the payment plan and the first amount was authorize on 12/7/The authorization went through therefore the item shipped on 12/8/and the formal deposit was processedIn early January we attempted to authorize the same credit card, ending in [redacted] but it failed on 1/5/2017, 1/9/2017, 1/12/and 1/16/Eventually, her card authorized a payment of $on 1/19/ The next payment was deducted on 2/1/which reflects the original timeframe for the scheduled monthly paymentsUsually they come out every 21-days from the first withdrawalFor example, since her first payment came out on 12/8, her following payments would be made around the beginning of each month, with a variance dependent on holidays and weekendsMs [redacted] second payment was supposed to be processed on 1/5/2017, roughly a month after her first payment, but since her card failed four times, the payment came laterEven if a card does not authorize, the payment schedule is not disrupted which is why the third payment came out at the beginning of FebruaryAt this time, the item is paid off so no future payments will be deductedWe do not reimburse or pay for any overdraft fees howeverWe simply charged the card when it authorizes properly Above is a snippet from our website that indicates we are not responsible for any overdraft feesThe policy under a subscription plan and the installment plan are the same If Ms [redacted] has any other questions or concerns, she can contact us at the information belowThank you Sincerely, Kelsey [redacted] Client Services 877-903-Customer_inquiry@ [redacted] .com NMilwaukee Ave, Niles, IL
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on October *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
October 18, [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL RE [redacted] [redacted] *** [redacted] [redacted] Dear Ms [redacted] We are in receipt of your notification, dated October 16, 2017, regarding Ms [redacted] rebuttal We understand Ms [redacted] frustration, however, we have not liedRefunds do take time and are not instantly returnedAs explained in the previous response, all refunds are returned to a client in the same manner as the payment was madeSince Ms [redacted] has canceled the credit card she used, the refund will still go back to the canceled card in the next 3-business days (dependent on the credit card company), and the credit card company will mail her a check We have removed her credit card from the system so it will not be charged againThe subscription has also been canceled so she will no longer receive any shipments in the collection We have already provided a copy of the verbiage in the letter that was sent to Ms [redacted] explaining the latest lighter and a pre-paid postage label has been ordered so she may return it at no cost to her or she may keep it as an apology Since the subscription has already been canceled, and we have issued her refund, we are considering this matter is closed Sincerely, [redacted] Client Services
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone onFebruary **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was provided over the phone to the customer on July **, and July **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Sabrina N [redacted] Chase Executive Office [redacted] **
March 27, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Claudia [redacted] [redacted] *** [redacted] , OH Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated March 16, 2017, regarding Ms [redacted] complaint We understand Ms, [redacted] frustration, however, the clock was out of stock and we had to wait until the new shipment arrived We received our next shipment just days after our previous response and her clock has been shippedShe can use this tracking number [redacted] on www.fedex.com./us to keep an eye on it; her package will be delivered by the end of day Thursday, March 30, Since Ms [redacted] order has been shipped, we are considering this matter closed Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
June 27, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] J [redacted] [redacted] [redacted] [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated June 26, 2016, regarding Ms [redacted] ’ complaint Our records show, per Ms [redacted] ’ request, we have coded her mother’s account so that future mailings are not printed Please be advised that some mailings have already been printed and we are unable to intercept them However, the mailings should stop within 8-weeks from the date she was removed from our mailing list If Ms [redacted] has any further questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Brittany [redacted]
January 11, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: SHERRI [redacted] *** [redacted] , WA 98855-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated January 10, regarding Ms [redacted] complaint We are sorry to hear of the troubles Ms [redacted] has endured with our company regarding her broken clock and requested exchangeAttached to this response is a pre-paid return label so that she can return the broken clockWe request that she complete the part that says “exchange for different item, product #103712001.” As soon as our warehouse receives the original product, we can apply the money she’s paid on the broken Munster’s Clock, to the new order and ship it out promptly Should Ms [redacted] have any other questions, we request that she contact us at the information belowThank you Sincerely, Kelsey [redacted] Client Services [redacted]
May 18, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] A *** [redacted] ***, IL Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated May 16, 2016, regarding Ms [redacted] complaint We are sorry to disappoint Ms***, but the “ [redacted] World Series Champions” electric train collection was expected to have a longer than usual production timeframe Our advertisement, which is attached, states that we would begin shipping the 1st issue of this product during the 2nd quarter of We are sorry for the confusion Upon, chec [redacted] on the status of this collection, shipment of the 1st issue will likely occur in July Should Ms [redacted] wish to cancel her order, she can do so at any time For further assistance, Ms [redacted] is welcome to contact us directly at [redacted] We are available to assist Monday through Friday between 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] - Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, Mary J [redacted] Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.However, I find the advertisement is mis-leading as this is what consumer sees (below thru [redacted] Search as of today) said Free Standard Shipping but really not Sincerely, [redacted]
This is in response to the complaint from [redacted] *** – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office