December 27, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] Avenue Rosedale, MD [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 28, 2016, regarding Ms [redacted] ’s complaint Our records show we received an order for the “Noble Guardian” stein on December 12, while the item was covered by our Christmas GuaranteeWe are sorry that we disappointed Ms [redacted] , but unforeseen circumstances caused an issue in shipping I see the label for Ms [redacted] ’s order was created on December 13, and was ready for pickup by our carrier, but there was a delayWe currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issueWhen using this trac [redacted] number [redacted] on www.***.com/us you can see her order is on its way and will be delivered on January 4, We realize this is after the promised date and apologize for not being able to fulfill our guaranteeWe have compensated Ms [redacted] and she will receive the compensation back on her card in the next 3-business days (excluding holidays)If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
This email is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was provided directly to the customer on May **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Delroy E [redacted] Executive Office This transmission may
November 10, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] A *** [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated November 9, 2016, regarding Ms***’ complaint Our records show on August 23, 2016, we received an order in Ms***’ name for boxes of checks in the “ [redacted] Parks” design for the price of $+ $shipping and services, and order of “ [redacted] Parks” address labels for the price of $+ $shipping and services for a total price of $We received her payment of $29.29, however, the payment left a balance of $ Even though the amount due is correct, in the interest of keeping good client relations, we have given a one-time courtesy credit to take care of the balance If Ms [redacted] has any further questions, he can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided by mail to the customer on June [redacted] In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, [redacted] Chase Executive Office
March 15, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] *** [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated March 11, 2016, regarding Ms [redacted] complaintOur records show Ms [redacted] contacted our company through our [redacted] page regarding her order for “ [redacted] A [redacted] Personal Checks” on March 9, She spoke with a representative about the mwith her order and that she should have received boxes of checks instead of oneThe representative offered to send the other box of checks at no charge and she declined and stated she no longer needed them since she was out of town and only wanted a refundThe representative informed her that he coded the checks as returned and he had issued the refund even though she showed no intention of returning the box of checks she “no longer needed.” After the representative advised Ms [redacted] that he issued the refund, he also stated to her she would receive her refund within 2-business daysUnfortunately he misspoke as it can take up to business days depending on the bankThe refund is set in our system so she will be receiving her full refund on the credit card used for the orderSince we have already issued a refund and she is keeping one usable box of checks that she is getting for free, we are considering this matter closedIf Ms [redacted] has any other questions, she can contact us directly at [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Sincerely, [redacted] Client Services
February 20, 2017Ms [redacted] [redacted] Assistant ManagerDirect Retail ServicesRevdex.comNorth Wabash Avenue, Suite 2006Chicago, IL RE: Ms [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated February regarding Ms***’s complaintWe have canceled Ms***’s collection of “Son’s of Anarchy [redacted] Lighters” and refunded her for issues #and #She will see the funds post on her credit card within 2-business daysWe also request that Ms [redacted] return lighter #when it arrivesWe will mail her a pre-paid return label for this procedure We apologize for any confusion and should Ms [redacted] need anything else, she is invited to contact us at the information belowThank you for bringing this matter to our attentionSincerely, [redacted] ***Client Services [redacted] [email protected] [redacted] ***
This response is to acknowledge receipt of your correspondence from [redacted] - Case ID [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was verbally provided to the consumer on September *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext[redacted] Sincerely, Shelley T [redacted] Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on January *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from Jeffrey R***– Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 9-**- In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, David M [redacted] Executive Office
January 22, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Christina [redacted] Rider Drive Beckley, WV Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated January 21, 2016, regarding Ms [redacted] ’s complaint Our records show that we received an internet order for two of our “Protection & Strength for my Son” braceletsWe had shipped both bracelets to Ms [redacted] on December 3, 2015, in plenty of time for her to receive before ChristmasShe contacted us December 31, and she explained she did not receive the braceletsThe representative she spoke with coded them as lost in outbound mail and sent out replacement bracelets to the same address the previous ones were shipped to, which is the same as the one provided by Ms [redacted] above We did charge Ms [redacted] when the bracelets shipped the first time, as we always charge the first payment when an item ships out to the clientOur website did say the item was guaranteed to arrive by December 24, 2015, however, it did not say the client won’t be charged if it does not arrive in timeWe shipped the bracelets on time and once it is with the carrier, what happens to the package is out of our hands and not normally our responsibility We sincerely apologize the bracelets were lost in shipment, and, in the interest of keeping good client relations, I have liquidated the remaining balance of $for the two bracelets so she has received a 50% discount on the total of her order If Ms [redacted] has any other questions, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was mailed directly to the customer January **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Ariel J [redacted] Executive Office [redacted]
December 31, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your email dated December 28, regarding Ms [redacted] complaint We are incredibly sorry to that Ms [redacted] had a poor customer service experience with us and after reviewing her payments and returns, it appears that a failed authorization attempted for a second installment (prior to returning) held up the refund processWe have now processed a refund of $on her PayPal accountIt will be visible within 24-hours or 1-business days If Ms [redacted] has any other questions, we invite her to contact us directlyThanks! Sincerely, [redacted] Client Services
December 12, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] 10th Ave South [redacted] , MN [redacted] Case # [redacted] Account # [redacted] & [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 10, 2016, regarding Mr [redacted] complaint We were sorry to learn that Mr [redacted] no longer wishes for us to advise him of new products issued by The Bradford ExchangeAs he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing listI have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach himAlthough he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
October 20, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms [redacted] *** Case #: [redacted] CHERRY STREET RD Account #: [redacted] , NY ***- Dear Ms [redacted] , We are in receipt of your letter dating October 20, regarding Ms [redacted] rebuttal In resolving this complaint today, we have just processed the refunds to her credit card this morningA credit will go back on her credit card within 24-hoursWe appreciate her patience in the matter Should Ms [redacted] need anything else, we request that she contact us at the information belowThank you Sincerely, [redacted] Client Services [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided verbally to the customer on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Jocelyn R [redacted] Executive Office [redacted] *
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was provided verbally to the consumer on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, [redacted] Executive Office
January 16, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: SHERRI [redacted] , WA 98855-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated January 12, regarding Ms [redacted] rebuttal We understand Ms [redacted] desired settlement and have refunded her for the Munster’s ClockShe can return it with a pre-paid postage labelA refund check for $will arrive in the mail within 10-business days As of 1/12, there is a new order for the Timeless Majesty Cuckoo ClockWe have mailed a pre-shipment invoice should Ms [redacted] want to continue with this orderThank you Sincerely, Kelsey [redacted] Client Services [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] -***
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on August *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
December 27, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] Avenue Rosedale, MD [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 28, 2016, regarding Ms [redacted] ’s complaint Our records show we received an order for the “Noble Guardian” stein on December 12, while the item was covered by our Christmas GuaranteeWe are sorry that we disappointed Ms [redacted] , but unforeseen circumstances caused an issue in shipping I see the label for Ms [redacted] ’s order was created on December 13, and was ready for pickup by our carrier, but there was a delayWe currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issueWhen using this trac [redacted] number [redacted] on www.***.com/us you can see her order is on its way and will be delivered on January 4, We realize this is after the promised date and apologize for not being able to fulfill our guaranteeWe have compensated Ms [redacted] and she will receive the compensation back on her card in the next 3-business days (excluding holidays)If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
This email is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was provided directly to the customer on May **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Delroy E [redacted] Executive Office This transmission may
November 10, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] A *** [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated November 9, 2016, regarding Ms***’ complaint Our records show on August 23, 2016, we received an order in Ms***’ name for boxes of checks in the “ [redacted] Parks” design for the price of $+ $shipping and services, and order of “ [redacted] Parks” address labels for the price of $+ $shipping and services for a total price of $We received her payment of $29.29, however, the payment left a balance of $ Even though the amount due is correct, in the interest of keeping good client relations, we have given a one-time courtesy credit to take care of the balance If Ms [redacted] has any further questions, he can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided by mail to the customer on June [redacted] In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, [redacted] Chase Executive Office
March 15, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] *** [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated March 11, 2016, regarding Ms [redacted] complaintOur records show Ms [redacted] contacted our company through our [redacted] page regarding her order for “ [redacted] A [redacted] Personal Checks” on March 9, She spoke with a representative about the mwith her order and that she should have received boxes of checks instead of oneThe representative offered to send the other box of checks at no charge and she declined and stated she no longer needed them since she was out of town and only wanted a refundThe representative informed her that he coded the checks as returned and he had issued the refund even though she showed no intention of returning the box of checks she “no longer needed.” After the representative advised Ms [redacted] that he issued the refund, he also stated to her she would receive her refund within 2-business daysUnfortunately he misspoke as it can take up to business days depending on the bankThe refund is set in our system so she will be receiving her full refund on the credit card used for the orderSince we have already issued a refund and she is keeping one usable box of checks that she is getting for free, we are considering this matter closedIf Ms [redacted] has any other questions, she can contact us directly at [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Sincerely, [redacted] Client Services
February 20, 2017Ms [redacted] [redacted] Assistant ManagerDirect Retail ServicesRevdex.comNorth Wabash Avenue, Suite 2006Chicago, IL RE: Ms [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated February regarding Ms***’s complaintWe have canceled Ms***’s collection of “Son’s of Anarchy [redacted] Lighters” and refunded her for issues #and #She will see the funds post on her credit card within 2-business daysWe also request that Ms [redacted] return lighter #when it arrivesWe will mail her a pre-paid return label for this procedure We apologize for any confusion and should Ms [redacted] need anything else, she is invited to contact us at the information belowThank you for bringing this matter to our attentionSincerely, [redacted] ***Client Services [redacted] [email protected] [redacted] ***
This response is to acknowledge receipt of your correspondence from [redacted] - Case ID [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was verbally provided to the consumer on September *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext[redacted] Sincerely, Shelley T [redacted] Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on January *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from Jeffrey R***– Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 9-**- In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, David M [redacted] Executive Office
January 22, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Christina [redacted] Rider Drive Beckley, WV Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated January 21, 2016, regarding Ms [redacted] ’s complaint Our records show that we received an internet order for two of our “Protection & Strength for my Son” braceletsWe had shipped both bracelets to Ms [redacted] on December 3, 2015, in plenty of time for her to receive before ChristmasShe contacted us December 31, and she explained she did not receive the braceletsThe representative she spoke with coded them as lost in outbound mail and sent out replacement bracelets to the same address the previous ones were shipped to, which is the same as the one provided by Ms [redacted] above We did charge Ms [redacted] when the bracelets shipped the first time, as we always charge the first payment when an item ships out to the clientOur website did say the item was guaranteed to arrive by December 24, 2015, however, it did not say the client won’t be charged if it does not arrive in timeWe shipped the bracelets on time and once it is with the carrier, what happens to the package is out of our hands and not normally our responsibility We sincerely apologize the bracelets were lost in shipment, and, in the interest of keeping good client relations, I have liquidated the remaining balance of $for the two bracelets so she has received a 50% discount on the total of her order If Ms [redacted] has any other questions, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was mailed directly to the customer January **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Ariel J [redacted] Executive Office [redacted]
December 31, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your email dated December 28, regarding Ms [redacted] complaint We are incredibly sorry to that Ms [redacted] had a poor customer service experience with us and after reviewing her payments and returns, it appears that a failed authorization attempted for a second installment (prior to returning) held up the refund processWe have now processed a refund of $on her PayPal accountIt will be visible within 24-hours or 1-business days If Ms [redacted] has any other questions, we invite her to contact us directlyThanks! Sincerely, [redacted] Client Services
December 12, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] 10th Ave South [redacted] , MN [redacted] Case # [redacted] Account # [redacted] & [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated December 10, 2016, regarding Mr [redacted] complaint We were sorry to learn that Mr [redacted] no longer wishes for us to advise him of new products issued by The Bradford ExchangeAs he requested, his account has been coded to prohibit future e-mails and mailings, but there are two separate accounts for his address and the second account was not removed from our mailing listI have removed that account as well, however, mailings are prepared in advance, and it is possible that a few notifications will still reach himAlthough he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
October 20, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Ms [redacted] *** Case #: [redacted] CHERRY STREET RD Account #: [redacted] , NY ***- Dear Ms [redacted] , We are in receipt of your letter dating October 20, regarding Ms [redacted] rebuttal In resolving this complaint today, we have just processed the refunds to her credit card this morningA credit will go back on her credit card within 24-hoursWe appreciate her patience in the matter Should Ms [redacted] need anything else, we request that she contact us at the information belowThank you Sincerely, [redacted] Client Services [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided verbally to the customer on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Jocelyn R [redacted] Executive Office [redacted] *
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was provided verbally to the consumer on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, [redacted] Executive Office
January 16, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: SHERRI [redacted] , WA 98855-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated January 12, regarding Ms [redacted] rebuttal We understand Ms [redacted] desired settlement and have refunded her for the Munster’s ClockShe can return it with a pre-paid postage labelA refund check for $will arrive in the mail within 10-business days As of 1/12, there is a new order for the Timeless Majesty Cuckoo ClockWe have mailed a pre-shipment invoice should Ms [redacted] want to continue with this orderThank you Sincerely, Kelsey [redacted] Client Services [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] -***
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on August *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office