This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided over the phone to the customer on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at [redacted] , ext [redacted] Sincerely, [redacted] Chase Executive Office [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
This e-mail is to acknowledge receipt of your correspondence from Ariane D [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was provided to the customer over the phone on June *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Jorge P [redacted] Chase Executive Office [redacted]
This email is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response detailed response was provided to the customer verbally on November **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted] Sincerely, Michelle F [redacted]
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on May **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
January 4, Ms [redacted] Direct Retail Services Revdex.com [redacted] RE: Mr [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your email dated January 4, regarding Mr [redacted] rebuttal We can confirm that the second cuckoo clock Mr [redacted] ordered has been refunded but will come so in the form of a checkHe paid $on 12/21/and since we just performed the refund upon receipt of this first complaint on 12/31/2015, it does take several business days for a refund check to generate The refund check should be cut on 1/5/and Mr [redacted] can expect to receive it within ten business daysHe was informed of this on 1/3/by our email customer service team as well In the event that Mr [redacted] wants to send back any and all product, we are e-mailing him a pre-paid return label so that he can do so at no chargeThe email we are sending this is [redacted] We appreciate him bringing this matter to our attention and should he have any other questions, we invite him to call us at [redacted] Thank you Sincerely, [redacted] Client Services
May 5, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] *** [redacted] Dr Apt Texas City, TXCase # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated May 4, 2016, regarding Mr***’ complaintAccording to our records, we received a reservation via the internet in Mr***’ for the complete “10th Anniversary 9/Commemorative Sculpture” CollectionThe first issue, “Never Forget,” was shipped to him on September 30, We were not aware that he did not want the remaining issues in the series, therefore, after the first item was shipped and paid in full, “United We Stand,” the second item in the collection was shipped to himThe monthly collection continued and currently we have shipped out statues to himI have attached screenshots of the specific webpage and circled the areas that explain what a collection is and what to expect with the purchase of this particular itemAs you can see, our website clearly states the purchase of the first statue shown is part of a collectionWe apologize for any confusion regarding Mr***’ orderI have canceled the subscription and welcome him to return any unwanted items for a full refundTo assist him in doing so, I have ordered pre-paid postage labels so he may return the items to us at no cost to himIf Mr [redacted] has any further questions, he can contact us directly at [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the futureSincerely, [redacted] Client Services
This is in response to the complaint from [redacted] Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on January *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, Sanjuanita C [redacted] Executive Office Thank you,
We responded to our customer’s concerns during our conversation on January *, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved,with reservations.Stipulated that Chase branch office represented that the safety deposit box leased was complimentary for a veteran (size was not an issue); that conflicts with the response from the [redacted] officeThe business, Chase bank, did refund the aggrieved fee for the safety deposit box Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: it is not my complaintIt is addressed to someone elseI believe they sent it in errorMy name is [redacted] and it was for a [redacted] and not a snow globe Sincerely, [redacted]
This e-mail is to acknowledge receipt of your correspondence from Makalia Aga – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided verbally on February **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Taryn B [redacted] Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Chase didn't respond at allNothing was mailed to meIt's a lie In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
November 10, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated November 10, regarding Ms***’s complaint We are deeply sorry for Ms***’s disappointment and frustration with our companyOur customer service team followed protocol when speaking with Ms***, however, after further review we have determined that her labels are lost in shipment and we are promptly replacing themShe should receive them within 7-business days If Ms [redacted] needs anything else, we encourage her to contact us personally at the number belowThank you for bringing this matter to our attention Sincerely, [redacted] Client Services [redacted]
January 5, Ms [redacted] Customer Relations Advocate Revdex.com [redacted] RE: Ms [redacted] [redacted] Case [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated December 28, 2015, regarding Ms [redacted] complaint Our records show we received an order from Ms [redacted] for the “Together in Love Personalized Diamond Ring,” to be shipped to her at the above address Her order was shipped on December 17, 2015, and although delivery is usually made within 7-business days, it has been our experience that USPS can take up to days to deliver our merchandise to our clients Since this was a Christmas Guaranteed item and should have been delivered no later than December 24, 2015, we are considering this shipment lost We sincerely apologize for this rare occurrence and we will certainly make things rightPlease be assured that we will replace any shipment that is lost, or refund it in fullThis action is in accordance with our guarantee of safe delivery, and in the interest of good client relations I have issued Ms [redacted] a full refund and she will receive it on her PayPal account within the next 3-business daysShould she decide she wants the ring, she can contact us directly at [redacted] to place the new order for 50% off of the total cost; our hours are Monday through Friday, 7:00am to 6:00pm (CT)I have noted the account to apply the discount if she calls in the order Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services Tell us why here
This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Lisa D [redacted] Executive Office [redacted] **
April 7, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Mr [redacted] [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated April 7, 2016, regarding Mr [redacted] rebuttal While we understand Mr [redacted] would like his order of the Every Day Is a Touchdown with You Michigan State Figurine as soon as possible, we are not able to at this timeAs previously stated, there were unforeseen issues in the production of this item and it is out of stockIt is not possible for us to ship an item we do not currently have in our possessionWe sell specialty items that are not mass-produced as with a big-box store and it takes time to ensure the highest quality possible; unfortunately this can result in a delay in production and shipping Since we have already prioritized the handling of his order, have taken $off of the total cost and we are unable ship an item that is currently in production, we are considering this matter closedIf Mr [redacted] does not want to wait until we receive our next shipment of the figurine, he can cancel at any time by calling our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
September 26, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Nury *** [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notice, dated September 25, 2016, regarding Ms***’s complaint I apologize for any confusion regarding Ms***’s order of “The Life of Christ” Limoges box collectionWe received the order in her name on February 19, and shipped out the first issue, “The Nativity,” on February and received the payment of $on March The following shows the history of the five issues in the collection that were sent out and the date we received payment: Product Name Date Shipped Total Due Payment Payment Date Refund date The Nativity 2/22/$$03/22/7/12/Healing the Blind 3/24/$$4/19/7/12/Wal [redacted] on Water 4/21/$$Item returned before payment made No refund due as no payment was made Display 5/12/$$(Split Payment) 5/18/5/18/Woman at Well 5/17/$$(Split Payment) 5/18/7/12/Balance of $settled with return The first two payments made were applied to the first two shipments as expected, however, we did not receive the payment for the $displayWhen Ms [redacted] sent in her third payment of $48.98, the next shipment, “Woman at Well,” was already sent out and $was applied to the display and the remainder of the payment ($38.99), was applied to the last shipment, leaving a balance of $This remaining balance was settled with the return of the last item We received all of her returns and issued four refund checks, two for $48.98, one for $38.99, and the fourth for $While she received the first three, we can only assume the last check for $was lost in the mailOn September 13, a representative reissued a refund check for the same amount which she should receive under separate cover by the end of next week Since we have refunded each payment that was made for the return items, and we are not responsible for additional costs such as printing or copying, we are considering this matter closed If Ms [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided over the phone to the customer on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at [redacted] , ext [redacted] Sincerely, [redacted] Chase Executive Office [redacted] *
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
This e-mail is to acknowledge receipt of your correspondence from Ariane D [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was provided to the customer over the phone on June *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Jorge P [redacted] Chase Executive Office [redacted]
This email is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response detailed response was provided to the customer verbally on November **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted] Sincerely, Michelle F [redacted]
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on May **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
January 4, Ms [redacted] Direct Retail Services Revdex.com [redacted] RE: Mr [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your email dated January 4, regarding Mr [redacted] rebuttal We can confirm that the second cuckoo clock Mr [redacted] ordered has been refunded but will come so in the form of a checkHe paid $on 12/21/and since we just performed the refund upon receipt of this first complaint on 12/31/2015, it does take several business days for a refund check to generate The refund check should be cut on 1/5/and Mr [redacted] can expect to receive it within ten business daysHe was informed of this on 1/3/by our email customer service team as well In the event that Mr [redacted] wants to send back any and all product, we are e-mailing him a pre-paid return label so that he can do so at no chargeThe email we are sending this is [redacted] We appreciate him bringing this matter to our attention and should he have any other questions, we invite him to call us at [redacted] Thank you Sincerely, [redacted] Client Services
May 5, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] *** [redacted] Dr Apt Texas City, TXCase # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated May 4, 2016, regarding Mr***’ complaintAccording to our records, we received a reservation via the internet in Mr***’ for the complete “10th Anniversary 9/Commemorative Sculpture” CollectionThe first issue, “Never Forget,” was shipped to him on September 30, We were not aware that he did not want the remaining issues in the series, therefore, after the first item was shipped and paid in full, “United We Stand,” the second item in the collection was shipped to himThe monthly collection continued and currently we have shipped out statues to himI have attached screenshots of the specific webpage and circled the areas that explain what a collection is and what to expect with the purchase of this particular itemAs you can see, our website clearly states the purchase of the first statue shown is part of a collectionWe apologize for any confusion regarding Mr***’ orderI have canceled the subscription and welcome him to return any unwanted items for a full refundTo assist him in doing so, I have ordered pre-paid postage labels so he may return the items to us at no cost to himIf Mr [redacted] has any further questions, he can contact us directly at [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT)Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the futureSincerely, [redacted] Client Services
This is in response to the complaint from [redacted] Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on January *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted] Sincerely, Sanjuanita C [redacted] Executive Office Thank you,
Revdex.com:At this time, my complaint, ID [redacted] regarding JPMorgan Chase & Cohas been resolved Sincerely, [redacted]
We responded to our customer’s concerns during our conversation on January *, To protect our customer’s privacy, we are not providing you with any details of our conversationOur customer may use their discretion in sharing our response directly with you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved,with reservations.Stipulated that Chase branch office represented that the safety deposit box leased was complimentary for a veteran (size was not an issue); that conflicts with the response from the [redacted] officeThe business, Chase bank, did refund the aggrieved fee for the safety deposit box Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: it is not my complaintIt is addressed to someone elseI believe they sent it in errorMy name is [redacted] and it was for a [redacted] and not a snow globe Sincerely, [redacted]
This e-mail is to acknowledge receipt of your correspondence from Makalia Aga – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided verbally on February **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Taryn B [redacted] Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Chase didn't respond at allNothing was mailed to meIt's a lie In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
November 10, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Ms [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated November 10, regarding Ms***’s complaint We are deeply sorry for Ms***’s disappointment and frustration with our companyOur customer service team followed protocol when speaking with Ms***, however, after further review we have determined that her labels are lost in shipment and we are promptly replacing themShe should receive them within 7-business days If Ms [redacted] needs anything else, we encourage her to contact us personally at the number belowThank you for bringing this matter to our attention Sincerely, [redacted] Client Services [redacted]
January 5, Ms [redacted] Customer Relations Advocate Revdex.com [redacted] RE: Ms [redacted] [redacted] Case [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated December 28, 2015, regarding Ms [redacted] complaint Our records show we received an order from Ms [redacted] for the “Together in Love Personalized Diamond Ring,” to be shipped to her at the above address Her order was shipped on December 17, 2015, and although delivery is usually made within 7-business days, it has been our experience that USPS can take up to days to deliver our merchandise to our clients Since this was a Christmas Guaranteed item and should have been delivered no later than December 24, 2015, we are considering this shipment lost We sincerely apologize for this rare occurrence and we will certainly make things rightPlease be assured that we will replace any shipment that is lost, or refund it in fullThis action is in accordance with our guarantee of safe delivery, and in the interest of good client relations I have issued Ms [redacted] a full refund and she will receive it on her PayPal account within the next 3-business daysShould she decide she wants the ring, she can contact us directly at [redacted] to place the new order for 50% off of the total cost; our hours are Monday through Friday, 7:00am to 6:00pm (CT)I have noted the account to apply the discount if she calls in the order Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services Tell us why here
This e-mail is to acknowledge receipt of your correspondence from [redacted] - Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on January **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Lisa D [redacted] Executive Office [redacted] **
April 7, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Mr [redacted] [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated April 7, 2016, regarding Mr [redacted] rebuttal While we understand Mr [redacted] would like his order of the Every Day Is a Touchdown with You Michigan State Figurine as soon as possible, we are not able to at this timeAs previously stated, there were unforeseen issues in the production of this item and it is out of stockIt is not possible for us to ship an item we do not currently have in our possessionWe sell specialty items that are not mass-produced as with a big-box store and it takes time to ensure the highest quality possible; unfortunately this can result in a delay in production and shipping Since we have already prioritized the handling of his order, have taken $off of the total cost and we are unable ship an item that is currently in production, we are considering this matter closedIf Mr [redacted] does not want to wait until we receive our next shipment of the figurine, he can cancel at any time by calling our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
September 26, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Nury *** [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notice, dated September 25, 2016, regarding Ms***’s complaint I apologize for any confusion regarding Ms***’s order of “The Life of Christ” Limoges box collectionWe received the order in her name on February 19, and shipped out the first issue, “The Nativity,” on February and received the payment of $on March The following shows the history of the five issues in the collection that were sent out and the date we received payment: Product Name Date Shipped Total Due Payment Payment Date Refund date The Nativity 2/22/$$03/22/7/12/Healing the Blind 3/24/$$4/19/7/12/Wal [redacted] on Water 4/21/$$Item returned before payment made No refund due as no payment was made Display 5/12/$$(Split Payment) 5/18/5/18/Woman at Well 5/17/$$(Split Payment) 5/18/7/12/Balance of $settled with return The first two payments made were applied to the first two shipments as expected, however, we did not receive the payment for the $displayWhen Ms [redacted] sent in her third payment of $48.98, the next shipment, “Woman at Well,” was already sent out and $was applied to the display and the remainder of the payment ($38.99), was applied to the last shipment, leaving a balance of $This remaining balance was settled with the return of the last item We received all of her returns and issued four refund checks, two for $48.98, one for $38.99, and the fourth for $While she received the first three, we can only assume the last check for $was lost in the mailOn September 13, a representative reissued a refund check for the same amount which she should receive under separate cover by the end of next week Since we have refunded each payment that was made for the return items, and we are not responsible for additional costs such as printing or copying, we are considering this matter closed If Ms [redacted] has any further questions or concerns regarding this matter, she should contact us directly at 800-772-4277; our hours are Monday through Friday, 7:00am to 6:00pm (CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on February **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time Sincerely, Executive Office