This is in response to the complaint from [redacted] - Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on January **, 2017. In order to protect consumer privacy, the...
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, [redacted] Executive Office
October 4, 2017 Sarah Riggins Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE:...
[redacted] ...⇄ [redacted] ...⇄ Stewartstown, NH. 03576 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated September 27, 2017, regarding Ms. [redacted] complaint. We apologize for the confusion surrounding Ms. [redacted] account. When orders are older than 18 months old, they are archived and no longer show in our system. I have requested a purchase history and I see the latest item sent to her was in October, 2015. The history does not indicate why both of these coin collections were halted, however, both are still available and we will be happy to help Ms. [redacted] enroll in each one where she left off. To ensure we get the account set up correctly for both collections, I will have an agent call her at the phone number that is provided on her account. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
February 28, 2017 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted]
[redacted] Account Holder: [redacted] ST. [redacted], PA 15102 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated February 28. 2017 regarding Ms. [redacted]’s rebuttal. We understand that Ms. [redacted] would like the refund check reissued in her name and mailed to her address however, if the account holder is deceased, we need a copy of the death certificate faxed to our office in order to provide proof that he is ineligible to retrieve the refund. The order was originally placed under Mr. [redacted]’s name and a different address, therefore we are inclined to only send pertinent mail including a refund check to the account holder. If the account holder is indeed deceased, we are happy to work closely with Ms. [redacted] and provide the best resolution once proper documentation is presented. Ms. [redacted] can fax us the certificate and any other relevant information to: [redacted]. Thank you. Sincerely, [redacted] Client Services [redacted] [email protected] [redacted]
[redacted]
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on January **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
This email is to acknowledge receipt of your correspondence from Hector V[redacted] - Case [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customer on February *, 2016. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext.[redacted]. Sincerely, Shelley T[redacted]
* Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11091669, and find that this resolution is satisfactory to me.
Sincerely,
Erika [redacted]
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: BARBARA [redacted] HINESVILLE, GA 31313-6971 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated March 4, 2017 regarding Ms. [redacted] complaint. On 12/7/2016 we received an online order on behalf of Ms. [redacted] for the “Thomas Kinkade Nativity Tree.” She enrolled in the payment plan and the first amount was authorize on 12/7/2016. The authorization went through therefore the item shipped on 12/8/2016 and the formal deposit was processed. In early January we attempted to authorize the same credit card, ending in [redacted] but it failed on 1/5/2017, 1/9/2017, 1/12/2017 and 1/16/2017. Eventually, her card authorized a payment of $38.48 on 1/19/2017. The next payment was deducted on 2/1/2017 which reflects the original timeframe for the scheduled monthly payments. Usually they come out every 21-30 days from the first withdrawal. For example, since her first payment came out on 12/8, her following payments would be made around the beginning of each month, with a variance dependent on holidays and weekends. Ms. [redacted] second payment was supposed to be processed on 1/5/2017, roughly a month after her first payment, but since her card failed four times, the payment came later. Even if a card does not authorize, the payment schedule is not disrupted which is why the third payment came out at the beginning of February. At this time, the item is paid off so no future payments will be deducted. We do not reimburse or pay for any overdraft fees however. We simply charged the card when it authorizes properly. Above is a snippet from our website that indicates we are not responsible for any overdraft fees. The policy under a subscription plan and the installment plan are the same. If Ms. [redacted] has any other questions or concerns, she can contact us at the information below. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696 Customer_inquiry@[redacted].com 9333 N. Milwaukee Ave, Niles, IL 60714
...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: SHERRI [redacted]. [redacted], WA 98855-9441 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated January 10, 2017 2016 regarding Ms. [redacted] complaint. We are sorry to hear of the troubles Ms. [redacted] has endured with our company regarding her broken clock and requested exchange. Attached to this response is a pre-paid return label so that she can return the broken clock. We request that she complete the part that says “exchange for different item, product #103712001.” As soon as our warehouse receives the original product, we can apply the money she’s paid on the broken Munster’s Clock, to the new order and ship it out promptly. Should Ms[redacted] have any other questions, we request that she contact us at the information below. Thank you. Sincerely, Kelsey [redacted] Client Services [redacted]
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Ave. [redacted], OH 43402-1257 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated April 19, 2017 regarding Ms. [redacted]’s complaint. We regret Ms. [redacted]’s poor experience with our company. We have processed a refund on her entire order. The total of $18.42 should post on her account within 3-5 business days. We appreciate you bringing this matter to our attention and should Ms. [redacted] need anything else, she is invited to contact us at the information below. Sincerely, [redacted] Client Services [redacted]@bgeltd.com 9333 N. Milwaukee Ave, Niles, IL 60714
December 27, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ P.O. Box [redacted] ...⇄ Spokane Valley, WA. 99211 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 23, 2016, regarding Mr. [redacted] complaint. Our records show we received an order for the [redacted] “Songs of the Season” tabletop tree on December 9, 2016 while the item was covered by our Christmas Guarantee. We are sorry that we disappointed Mr. [redacted], but unforeseen circumstances caused an issue in shipping. I see the label for Mr. [redacted] order was created on December 13, 2016 and was ready for pickup by our carrier, but there was a delay. We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue. When using this trac[redacted] number [redacted] on www.[redacted].com/us you can see his order is on its way and will be delivered on December 30, 2016. We realize this is after the promised date and apologize for not being able to fulfill our guarantee. We have compensated Mr. [redacted] and he will receive the compensation back on his card in the next 3-5 business days (excluding holidays). If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
December 12, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] K. [redacted]...
...⇄ 395 Bluegrass Drive ...⇄ [redacted]. KY. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 12, 2016, regarding Ms. [redacted]’s complaint. Our records indicate that we received an order for 4 boxes of checks in the “[redacted] Loves [redacted]” design on December 6, 2016. When the order was reviewed it showed other accounts with Ms. [redacted]’s name on them so the system and the agent she spoke with believed she had ordered with us before. The offer that was used for the order is only valid for new clients. Since the system believed you were a previous client, we processed the order, and the system charged the full price of $68.65. I am very sorry for the confusion. In the interest of keeping good client relations, I have taken the difference off of the balance as a one-time courtesy. Please contact us if we may be of further assistance. Our toll free number is 800-[redacted]; our hours are 7:00 a.m. to 7:00 p.m, Monday through Friday. For the best service we encourage you to call Tuesday through Friday between 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m. (CST). Sincerely, [redacted] Client Service
June 15, 2016 Ms. Esther [redacted]Customer Relations AdvocateRevdex.com330 N. Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Tina L....
[redacted] ...⇄[redacted]. �...⇄ [redacted] Case # [redacted]Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 15, 2016, regarding Ms. [redacted]’s complaint. Our records show on June 6, 2016 we received an order from Ms. [redacted] for our “Timeless Love” men’s watch, “Our Forever Love” personalized men’s ring and “Our Forever Love” personalized diamond bridal ring set. We apologize for any confusion, but the dates listed in our summary are labeled as an estimated delivery date. Ms. [redacted] will receive all of her orders by Monday June 20, 2016. The watch Ms. [redacted] ordered was shipped out June 7, 2016. She can use this trac[redacted] number [redacted] on www.[redacted].com/us to keep an eye on it as it will be delivered today, June 15, 2016. The “Our Forever Love” diamond bridal set is being shipped today, June 15, 2016, with trac[redacted] number [redacted] and will be delivered Monday, June 20, 2016. The men’s ring is currently at our engraver, but is under our Father’s Day guarantee and will have automatic upgraded shipping to arrive by Saturday, June 18, 2016. If Ms. [redacted] has further questions, she is welcome to contact us directly at 877-903-1696. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT).Sincerely, [redacted]Client Services
February 14, 2017
[redacted] Beltran Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Kathy [redacted] ...
...⇄ [redacted] ...⇄ [redacted], PA. 16686 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 14, 2017, regarding Ms. [redacted] complaint. I am sorry Ms. [redacted] received another invoice. Everything on her account has now been canceled so she does not owe any balance. She may receive another invoice as they are sent out by our system automatically, however, she may disregard them. Ms. [redacted] had also been enrolled in our “Once Upon a Slipper” collection but that has now been canceled as well. The latest issue in the collection shipped out today, however, she may return it for refund if she desires to do so. I have mailed a pre-paid postage label she can use to send back the item at no cost to her. Since the collection is now canceled she will receive no further shipments. I have also removed her from our mailing lists. Please note that our advertisements are prepared in advance so she may still receive some in the next few weeks. If Ms. [redacted] has any other questions, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
January 12, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com [redacted] RE: [redacted]
[redacted] ...
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your email dated January 11, 2016 regarding Ms. [redacted] complaint. Our records indicate that Ms. [redacted] ordered one box of checks in the “Faith For All Seasons With Verses” design with one of our customer service agents over the phone on 10/19/2015. It is part of the scripting that the agent inform a client that there is a $3.95 fee for ordering over the phone prior to entering the order, however, we regret if the agent did not advise Ms. Rosian. We will compensate her the $3.95 bringing her account balance to $0.00. We only have one order for checks under Ms. [redacted] account, so the other mentions in her complaint are troubling. We are not charging her anything more, nor are we sending invoices. If she has any other questions, we invite her to call us at our toll free number, [redacted] Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] - Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on January **, 2017. In order to protect consumer privacy, the...
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, [redacted] Executive Office
October 4, 2017 Sarah Riggins Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE:...
[redacted] ...⇄ [redacted] ...⇄ Stewartstown, NH. 03576 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated September 27, 2017, regarding Ms. [redacted] complaint. We apologize for the confusion surrounding Ms. [redacted] account. When orders are older than 18 months old, they are archived and no longer show in our system. I have requested a purchase history and I see the latest item sent to her was in October, 2015. The history does not indicate why both of these coin collections were halted, however, both are still available and we will be happy to help Ms. [redacted] enroll in each one where she left off. To ensure we get the account set up correctly for both collections, I will have an agent call her at the phone number that is provided on her account. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
February 28, 2017 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted]
[redacted] Account Holder: [redacted] ST. [redacted], PA 15102 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated February 28. 2017 regarding Ms. [redacted]’s rebuttal. We understand that Ms. [redacted] would like the refund check reissued in her name and mailed to her address however, if the account holder is deceased, we need a copy of the death certificate faxed to our office in order to provide proof that he is ineligible to retrieve the refund. The order was originally placed under Mr. [redacted]’s name and a different address, therefore we are inclined to only send pertinent mail including a refund check to the account holder. If the account holder is indeed deceased, we are happy to work closely with Ms. [redacted] and provide the best resolution once proper documentation is presented. Ms. [redacted] can fax us the certificate and any other relevant information to: [redacted]. Thank you. Sincerely, [redacted] Client Services [redacted] [email protected] [redacted]
[redacted]
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on January **, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
This email is to acknowledge receipt of your correspondence from Hector V[redacted] - Case [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was mailed to the customer on February *, 2016. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext.[redacted]. Sincerely, Shelley T[redacted]
* Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11091669, and find that this resolution is satisfactory to me.
Sincerely,
Erika [redacted]
March 6, 2017 Ms. Esther...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: BARBARA [redacted] HINESVILLE, GA 31313-6971 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated March 4, 2017 regarding Ms. [redacted] complaint. On 12/7/2016 we received an online order on behalf of Ms. [redacted] for the “Thomas Kinkade Nativity Tree.” She enrolled in the payment plan and the first amount was authorize on 12/7/2016. The authorization went through therefore the item shipped on 12/8/2016 and the formal deposit was processed. In early January we attempted to authorize the same credit card, ending in [redacted] but it failed on 1/5/2017, 1/9/2017, 1/12/2017 and 1/16/2017. Eventually, her card authorized a payment of $38.48 on 1/19/2017. The next payment was deducted on 2/1/2017 which reflects the original timeframe for the scheduled monthly payments. Usually they come out every 21-30 days from the first withdrawal. For example, since her first payment came out on 12/8, her following payments would be made around the beginning of each month, with a variance dependent on holidays and weekends. Ms. [redacted] second payment was supposed to be processed on 1/5/2017, roughly a month after her first payment, but since her card failed four times, the payment came later. Even if a card does not authorize, the payment schedule is not disrupted which is why the third payment came out at the beginning of February. At this time, the item is paid off so no future payments will be deducted. We do not reimburse or pay for any overdraft fees however. We simply charged the card when it authorizes properly. Above is a snippet from our website that indicates we are not responsible for any overdraft fees. The policy under a subscription plan and the installment plan are the same. If Ms. [redacted] has any other questions or concerns, she can contact us at the information below. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696 Customer_inquiry@[redacted].com 9333 N. Milwaukee Ave, Niles, IL 60714
January 11, 2017 Ms. Esther [redacted] ...
...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: SHERRI [redacted]. [redacted], WA 98855-9441 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated January 10, 2017 2016 regarding Ms. [redacted] complaint. We are sorry to hear of the troubles Ms. [redacted] has endured with our company regarding her broken clock and requested exchange. Attached to this response is a pre-paid return label so that she can return the broken clock. We request that she complete the part that says “exchange for different item, product #103712001.” As soon as our warehouse receives the original product, we can apply the money she’s paid on the broken Munster’s Clock, to the new order and ship it out promptly. Should Ms[redacted] have any other questions, we request that she contact us at the information below. Thank you. Sincerely, Kelsey [redacted] Client Services [redacted]
April 19, 2017 Ms. [redacted]...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Ave. [redacted], OH 43402-1257 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated April 19, 2017 regarding Ms. [redacted]’s complaint. We regret Ms. [redacted]’s poor experience with our company. We have processed a refund on her entire order. The total of $18.42 should post on her account within 3-5 business days. We appreciate you bringing this matter to our attention and should Ms. [redacted] need anything else, she is invited to contact us at the information below. Sincerely, [redacted] Client Services [redacted]@bgeltd.com 9333 N. Milwaukee Ave, Niles, IL 60714
December 27, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ P.O. Box [redacted] ...⇄ Spokane Valley, WA. 99211 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 23, 2016, regarding Mr. [redacted] complaint. Our records show we received an order for the [redacted] “Songs of the Season” tabletop tree on December 9, 2016 while the item was covered by our Christmas Guarantee. We are sorry that we disappointed Mr. [redacted], but unforeseen circumstances caused an issue in shipping. I see the label for Mr. [redacted] order was created on December 13, 2016 and was ready for pickup by our carrier, but there was a delay. We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue. When using this trac[redacted] number [redacted] on www.[redacted].com/us you can see his order is on its way and will be delivered on December 30, 2016. We realize this is after the promised date and apologize for not being able to fulfill our guarantee. We have compensated Mr. [redacted] and he will receive the compensation back on his card in the next 3-5 business days (excluding holidays). If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
December 12, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] K. [redacted]...
...⇄ 395 Bluegrass Drive ...⇄ [redacted]. KY. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 12, 2016, regarding Ms. [redacted]’s complaint. Our records indicate that we received an order for 4 boxes of checks in the “[redacted] Loves [redacted]” design on December 6, 2016. When the order was reviewed it showed other accounts with Ms. [redacted]’s name on them so the system and the agent she spoke with believed she had ordered with us before. The offer that was used for the order is only valid for new clients. Since the system believed you were a previous client, we processed the order, and the system charged the full price of $68.65. I am very sorry for the confusion. In the interest of keeping good client relations, I have taken the difference off of the balance as a one-time courtesy. Please contact us if we may be of further assistance. Our toll free number is 800-[redacted]; our hours are 7:00 a.m. to 7:00 p.m, Monday through Friday. For the best service we encourage you to call Tuesday through Friday between 8:00 a.m. to 12:00 p.m. and 2:00 p.m. to 6:00 p.m. (CST). Sincerely, [redacted] Client Service
June 15, 2016 Ms. Esther [redacted]Customer Relations AdvocateRevdex.com330 N. Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Tina L....
[redacted] ...⇄ [redacted]. �...⇄ [redacted] Case # [redacted]Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 15, 2016, regarding Ms. [redacted]’s complaint. Our records show on June 6, 2016 we received an order from Ms. [redacted] for our “Timeless Love” men’s watch, “Our Forever Love” personalized men’s ring and “Our Forever Love” personalized diamond bridal ring set. We apologize for any confusion, but the dates listed in our summary are labeled as an estimated delivery date. Ms. [redacted] will receive all of her orders by Monday June 20, 2016. The watch Ms. [redacted] ordered was shipped out June 7, 2016. She can use this trac[redacted] number [redacted] on www.[redacted].com/us to keep an eye on it as it will be delivered today, June 15, 2016. The “Our Forever Love” diamond bridal set is being shipped today, June 15, 2016, with trac[redacted] number [redacted] and will be delivered Monday, June 20, 2016. The men’s ring is currently at our engraver, but is under our Father’s Day guarantee and will have automatic upgraded shipping to arrive by Saturday, June 18, 2016. If Ms. [redacted] has further questions, she is welcome to contact us directly at 877-903-1696. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT).Sincerely, [redacted]Client Services
February 14, 2017
[redacted] Beltran Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Kathy [redacted] ...
...⇄ [redacted] ...⇄ [redacted], PA. 16686 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 14, 2017, regarding Ms. [redacted] complaint. I am sorry Ms. [redacted] received another invoice. Everything on her account has now been canceled so she does not owe any balance. She may receive another invoice as they are sent out by our system automatically, however, she may disregard them. Ms. [redacted] had also been enrolled in our “Once Upon a Slipper” collection but that has now been canceled as well. The latest issue in the collection shipped out today, however, she may return it for refund if she desires to do so. I have mailed a pre-paid postage label she can use to send back the item at no cost to her. Since the collection is now canceled she will receive no further shipments. I have also removed her from our mailing lists. Please note that our advertisements are prepared in advance so she may still receive some in the next few weeks. If Ms. [redacted] has any other questions, she can call us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
January 12, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com [redacted] RE: [redacted]
[redacted] ...
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your email dated January 11, 2016 regarding Ms. [redacted] complaint. Our records indicate that Ms. [redacted] ordered one box of checks in the “Faith For All Seasons With Verses” design with one of our customer service agents over the phone on 10/19/2015. It is part of the scripting that the agent inform a client that there is a $3.95 fee for ordering over the phone prior to entering the order, however, we regret if the agent did not advise Ms. Rosian. We will compensate her the $3.95 bringing her account balance to $0.00. We only have one order for checks under Ms. [redacted] account, so the other mentions in her complaint are troubling. We are not charging her anything more, nor are we sending invoices. If she has any other questions, we invite her to call us at our toll free number, [redacted] Sincerely, [redacted] Client Services