January 3, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] E [redacted] [redacted] [redacted] [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated January 3, 2017, regarding Mr [redacted] ’ complaint We are sorry that Mr [redacted] is still receiving shipments under his mother’s nameI see from the account that the main address had been updated, however, his address was not purged from the account resulting in items being shipped to his address Thank you for alerting us to this issue; I have purged the address so you will not receive any further shipments, however, mailings are prepared in advance, and it is possible that a few notifications may be forwarded to you If Mr [redacted] has any other questions, he can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11674812, and find that this resolution is satisfactory to me Sincerely, Alphonse / Judith [redacted]
This is in response to the complaint from [redacted] Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on October 31, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
February 3, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Marilu [redacted] ALDERTREE CTMORENO VALLEY, CA 92555- Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your email dated February 3, regarding Ms [redacted] ’ complaint We are deeply sorry for the delay of product #01-22987-Per her request, we have cancelled the orderSince no payment was received for this order, there is no refund due If Ms [redacted] has any other questions, we request that she call us directly at the number belowThank you Sincerely, Kelsey [redacted] Client Services 877-903-
October 5, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] e [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated October 5, 2016, regarding Ms [redacted] e’s complaint Our records indicate we received an order for the “America’s Most Haunted Places” village in Ms [redacted] e’s nameAt the time of the order, our website stated the first issue in the collection, “The [redacted] House,” would begin shipping around September The current address we have on her account is [redacted] St., AptB3, White Plains, NY 10601, however, the shipping address on her order is [redacted] AvePMB #***, White Plains NY The [redacted] Aveaddress is the one her order was shipped to, but it is not the main address on the account If she does not want the village piece anymore, we can certainly issue a refund, however, since there is conflicting information regarding which address is the correct one, we would like to extend the offer to send a replacement to the correct addressWe only ask that she confirms the shipping address, and I will personally order it for herIf Ms [redacted] e has any further questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
May 18, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: [redacted] ** [redacted] [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated February 9, 2017, regarding Mr [redacted] complaint We are very sorry for the confusion surrounding Mr [redacted] checks orderOur records show that he emailed us with his concerns on February 7, and the agent responded, explaining his checks would be reprinted at the same introductory price as the original orderWe received another e-mail from him and a supervisor responded on February 11, offering a free rerun of the checks for him, however, they explained that we need the correct account informationWe did not receive any further correspondence from him, so we were unable to print the checks We will still rerun the checks for Mr [redacted] , however, he will need to call us and relay the correct information to an agent so we can print them correctlyI have noted in his account to reprint the checks if he would still like to receive them, or to give him a full refundI have ordered a pre-paid postage label that will be mailed to the above address so he may return the checks to us at no cost to him If Mr [redacted] has any other questions, would like to give the correct information for a reprint, or to get a full refund, he may contact us directly; our toll free number is 866-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on March **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you or the consumer has questions, please call us at ###-###-####.Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
December 27, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Mr [redacted] St [redacted] , MA ***-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated December 22, regarding Mr [redacted] ’s complaint We are deeply sorry for any inconvenience that Mr [redacted] endured with our companyWe see that he has canceled the order on 12/21, however, we do have this ring in a size in stockWe regret if he was given wrong information causing the cancelationIf he’d like to reorder, we can do that and compensate the shipping costs We look forward to hearing from Mr [redacted] and thank you for bringing this matter to our attention Sincerely, [redacted] Client Services [redacted] [email protected] [redacted] Niles, IL
December 31, MsNita [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your e-mail, dated December 24, 2015, regarding Ms [redacted] complaintWe deeply regret not meeting the Christmas Guarantee for Ms [redacted] orderDue to production difficulties, this Man’s Christian Bracelet was not available for 12/24/shipping although we initially guaranteed it for Christmas DeliveryWe would like to give Ms [redacted] both bracelets for FREE and hope she accepts our sincerest apologiesIf Ms [redacted] has any other questions, we invite her to contact usThank you for bringing the matter to our attentionSincerely, Kelsey [redacted] Client Services
October 4, Sarah Riggins Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** [redacted] [redacted] *** Stewartstown, NH Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated September 27, 2017, regarding Ms [redacted] complaint We apologize for the confusion surrounding Ms [redacted] accountWhen orders are older than months old, they are archived and no longer show in our systemI have requested a purchase history and I see the latest item sent to her was in October, The history does not indicate why both of these coin collections were halted, however, both are still available and we will be happy to help Ms [redacted] enroll in each one where she left off To ensure we get the account set up correctly for both collections, I will have an agent call her at the phone number that is provided on her account Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
January 27, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] ** [redacted] [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated January 27, 2017, regarding Ms [redacted] ’s complaint Our records show that we received an order for the “The Nightmare Before Christmas Music Box” on December 5, in Ms [redacted] ’s nameWe are very sorry it was broken when it arrivedWe did order a replacement but, unfortunately, the music box is currently out of stock and we are expecting it to ship around the beginning of March I apologize for this unexpected delaySince Ms [redacted] no longer wishes to receive the music box, I have canceled the replacement and issued a full refundShe will receive the refund back on her card in the next 3-business days If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Sincerely, [redacted] Client Services
November 24, MsNita [redacted] Assistant ManagerDirect Retail ServicesBetter Business BureauNWabash Ave., Suite 2006Chicago, IL 60611RE: Ms Rose [redacted] [redacted] *** [redacted] ***Case # 10966356Account # [redacted] Dear Ms [redacted] ,We are in receipt of your email dated November 24, regarding Ms [redacted] ’s complaintWe respectfully disagree with Ms [redacted] ’s conclusion that the Internet advertisement in question is deceptive in any way and we shipped items unrelated to her collection The advertisement clearly states the following: “This welcoming holiday wonderland begins with Issue One featuring the Holiday Bed and Breakfast and FREE Gift Bearers figurineSoon you'll be basking in the warm glow of Issue Two, Light of Hope Church and a FREE antique car figurineAdditional village buildings, each a separate issue and some with select free figurines and accessories, will follow!” The advertisement further states: “Only $each issue – available in installments of $US Each Issue + (s&s: $US).”This statement clearly indicates that the consumer is invited to order a COLLECTION and that each issue/set is available at $each, plus $shipping and handling.We are sorry for any confusion that may have resulted, but we believe that the advertisement, when read in full, is not misleadingMs [redacted] initially ordered this collection in 2007, however, if she would like to return issues #and #2, we will honor a full refund on both itemsShe submitted payment for both issues, as recently as 11/7/2015, to a collection agency, which restarted the collectionWe regret that she does not wish to continue the collection, so we have processed a refund on issue #and sent a pre-paid return label so that she can return it if dissatisfiedWe’d also like to inform Ms [redacted] that we have formally closed the series and she will no longer receive any more piecesWe feel as though this solution is extremely generous and we consider this matter closed.If Ms [redacted] has any questions or concerns, we invite her to call us at 866-285-1736.Sincerely,Kelsey ***Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have not received any letter from from Chase! A representative did call me about days after I opened this claim and told me there was nothing they can do which is the same thing they told me when someone committed fraud upon me and took my $1,I feel as if chase does not value me as a customerI entrusted mY hard earned money in them and they let me downI am very dissatisfied with the customer service I had and still am recieveing from chase! There all is underdeveloped and they need to take responsibility for it!!! To send money in the chase quickpay app you either have to have the recipients phone number or email but they don't say anything when the phone number or email is linked to multiple accounts!!! They do not cross reffrence or let you choose which account you want the money to go into, Chases underdeveloped appchooaes whichever account it wants to deposit the money into and that's not right!!! That leaves a whole margin for error! I WANT MY 1,THAT CHASES APP WRONGFULLY MISPLACED INTO THE WRONG RECIPIENT'S ACCOUNTI HAVE ALREADY CONTACTED CHASE MULTIPLE TIMES REGARDING THIS MATTER! STOP PROCRASTINATING AND GIVE ME MY MONEY BACK! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a response was provided verbally to the customer on January *, We have addressed this matter previously on December **, and consider it to be closedWe will not be responding to any future correspondence regarding this issueIn order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11011601, and find that this resolution is satisfactory to me Sincerely, Maritza [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Wells Fargo explained to me multiple times that they have sent my fraud case over to Chase, and are waiting for Chase's respond Without asking for much information from me, Chase just said that they have not received anything from [redacted] *** That is just unprofessional Chase has little to none initiative to correct their mistake, even after a complaint was filed I also called Chase's Claim Department per Brenda's instruction, all they have told me is that there's no file to look up, and that it'll be a business to business communication, even though I'm victim of fraud, I have no way of getting status from Chase, nor do my tenant.I cannot resolve this complaint knowing that no effort was made to look up my fraud case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11091669, and find that this resolution is satisfactory to me Sincerely, Erika [redacted]
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on April **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided verbally to the customer on January *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at [redacted] , ext [redacted] Sincerely, Lisa D [redacted] Executive Office [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10988282, and find that this resolution is satisfactory to me Upon reaching someone by telephone at The Bradford Exchange CORPORATE office, direct action was taken I appreciate their expediting the clock and the credit is much appreciated but was not my intent; I had simply wanted the clock as it was intended to be a very special birthday gift Reaching someone to make this right was difficult and I sincerely appreciate their help but I also hope that it will cause the company to look at this situation to ensure nobody else has the same difficulties and challenges Unforeseen problems arise daily in the world but it how the problemis rectified that makes even bad situations turn out good The corporate office did rectify what the customer service department would not.Thank you very much --the gift was loved by its recipient!!I will order from The Bradford Exchange again--in the very near future Sincerely, Djuna Kay [redacted]
January 3, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] E [redacted] [redacted] [redacted] [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated January 3, 2017, regarding Mr [redacted] ’ complaint We are sorry that Mr [redacted] is still receiving shipments under his mother’s nameI see from the account that the main address had been updated, however, his address was not purged from the account resulting in items being shipped to his address Thank you for alerting us to this issue; I have purged the address so you will not receive any further shipments, however, mailings are prepared in advance, and it is possible that a few notifications may be forwarded to you If Mr [redacted] has any other questions, he can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11674812, and find that this resolution is satisfactory to me Sincerely, Alphonse / Judith [redacted]
This is in response to the complaint from [redacted] Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on October 31, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
February 3, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Marilu [redacted] ALDERTREE CTMORENO VALLEY, CA 92555- Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your email dated February 3, regarding Ms [redacted] ’ complaint We are deeply sorry for the delay of product #01-22987-Per her request, we have cancelled the orderSince no payment was received for this order, there is no refund due If Ms [redacted] has any other questions, we request that she call us directly at the number belowThank you Sincerely, Kelsey [redacted] Client Services 877-903-
October 5, Ms [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: [redacted] [redacted] e [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated October 5, 2016, regarding Ms [redacted] e’s complaint Our records indicate we received an order for the “America’s Most Haunted Places” village in Ms [redacted] e’s nameAt the time of the order, our website stated the first issue in the collection, “The [redacted] House,” would begin shipping around September The current address we have on her account is [redacted] St., AptB3, White Plains, NY 10601, however, the shipping address on her order is [redacted] AvePMB #***, White Plains NY The [redacted] Aveaddress is the one her order was shipped to, but it is not the main address on the account If she does not want the village piece anymore, we can certainly issue a refund, however, since there is conflicting information regarding which address is the correct one, we would like to extend the offer to send a replacement to the correct addressWe only ask that she confirms the shipping address, and I will personally order it for herIf Ms [redacted] e has any further questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
May 18, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL RE: [redacted] ** [redacted] [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated February 9, 2017, regarding Mr [redacted] complaint We are very sorry for the confusion surrounding Mr [redacted] checks orderOur records show that he emailed us with his concerns on February 7, and the agent responded, explaining his checks would be reprinted at the same introductory price as the original orderWe received another e-mail from him and a supervisor responded on February 11, offering a free rerun of the checks for him, however, they explained that we need the correct account informationWe did not receive any further correspondence from him, so we were unable to print the checks We will still rerun the checks for Mr [redacted] , however, he will need to call us and relay the correct information to an agent so we can print them correctlyI have noted in his account to reprint the checks if he would still like to receive them, or to give him a full refundI have ordered a pre-paid postage label that will be mailed to the above address so he may return the checks to us at no cost to him If Mr [redacted] has any other questions, would like to give the correct information for a reprint, or to get a full refund, he may contact us directly; our toll free number is 866-***-***; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on March **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you or the consumer has questions, please call us at ###-###-####.Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
December 27, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: Mr [redacted] St [redacted] , MA ***-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated December 22, regarding Mr [redacted] ’s complaint We are deeply sorry for any inconvenience that Mr [redacted] endured with our companyWe see that he has canceled the order on 12/21, however, we do have this ring in a size in stockWe regret if he was given wrong information causing the cancelationIf he’d like to reorder, we can do that and compensate the shipping costs We look forward to hearing from Mr [redacted] and thank you for bringing this matter to our attention Sincerely, [redacted] Client Services [redacted] [email protected] [redacted] Niles, IL
December 31, MsNita [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Ave., Suite Chicago, IL Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your e-mail, dated December 24, 2015, regarding Ms [redacted] complaintWe deeply regret not meeting the Christmas Guarantee for Ms [redacted] orderDue to production difficulties, this Man’s Christian Bracelet was not available for 12/24/shipping although we initially guaranteed it for Christmas DeliveryWe would like to give Ms [redacted] both bracelets for FREE and hope she accepts our sincerest apologiesIf Ms [redacted] has any other questions, we invite her to contact usThank you for bringing the matter to our attentionSincerely, Kelsey [redacted] Client Services
October 4, Sarah Riggins Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: *** [redacted] [redacted] *** Stewartstown, NH Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your notification, dated September 27, 2017, regarding Ms [redacted] complaint We apologize for the confusion surrounding Ms [redacted] accountWhen orders are older than months old, they are archived and no longer show in our systemI have requested a purchase history and I see the latest item sent to her was in October, The history does not indicate why both of these coin collections were halted, however, both are still available and we will be happy to help Ms [redacted] enroll in each one where she left off To ensure we get the account set up correctly for both collections, I will have an agent call her at the phone number that is provided on her account Thank you for bringing this matter to our attention Please do not hesitate to contact us if we may be of service in the future Sincerely, [redacted] Client Services
January 27, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] ** [redacted] [redacted] [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated January 27, 2017, regarding Ms [redacted] ’s complaint Our records show that we received an order for the “The Nightmare Before Christmas Music Box” on December 5, in Ms [redacted] ’s nameWe are very sorry it was broken when it arrivedWe did order a replacement but, unfortunately, the music box is currently out of stock and we are expecting it to ship around the beginning of March I apologize for this unexpected delaySince Ms [redacted] no longer wishes to receive the music box, I have canceled the replacement and issued a full refundShe will receive the refund back on her card in the next 3-business days If Ms [redacted] has any other questions, she can contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attention Sincerely, [redacted] Client Services
November 24, MsNita [redacted] Assistant ManagerDirect Retail ServicesBetter Business BureauNWabash Ave., Suite 2006Chicago, IL 60611RE: Ms Rose [redacted] [redacted] *** [redacted] ***Case # 10966356Account # [redacted] Dear Ms [redacted] ,We are in receipt of your email dated November 24, regarding Ms [redacted] ’s complaintWe respectfully disagree with Ms [redacted] ’s conclusion that the Internet advertisement in question is deceptive in any way and we shipped items unrelated to her collection The advertisement clearly states the following: “This welcoming holiday wonderland begins with Issue One featuring the Holiday Bed and Breakfast and FREE Gift Bearers figurineSoon you'll be basking in the warm glow of Issue Two, Light of Hope Church and a FREE antique car figurineAdditional village buildings, each a separate issue and some with select free figurines and accessories, will follow!” The advertisement further states: “Only $each issue – available in installments of $US Each Issue + (s&s: $US).”This statement clearly indicates that the consumer is invited to order a COLLECTION and that each issue/set is available at $each, plus $shipping and handling.We are sorry for any confusion that may have resulted, but we believe that the advertisement, when read in full, is not misleadingMs [redacted] initially ordered this collection in 2007, however, if she would like to return issues #and #2, we will honor a full refund on both itemsShe submitted payment for both issues, as recently as 11/7/2015, to a collection agency, which restarted the collectionWe regret that she does not wish to continue the collection, so we have processed a refund on issue #and sent a pre-paid return label so that she can return it if dissatisfiedWe’d also like to inform Ms [redacted] that we have formally closed the series and she will no longer receive any more piecesWe feel as though this solution is extremely generous and we consider this matter closed.If Ms [redacted] has any questions or concerns, we invite her to call us at 866-285-1736.Sincerely,Kelsey ***Client Services
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have not received any letter from from Chase! A representative did call me about days after I opened this claim and told me there was nothing they can do which is the same thing they told me when someone committed fraud upon me and took my $1,I feel as if chase does not value me as a customerI entrusted mY hard earned money in them and they let me downI am very dissatisfied with the customer service I had and still am recieveing from chase! There all is underdeveloped and they need to take responsibility for it!!! To send money in the chase quickpay app you either have to have the recipients phone number or email but they don't say anything when the phone number or email is linked to multiple accounts!!! They do not cross reffrence or let you choose which account you want the money to go into, Chases underdeveloped appchooaes whichever account it wants to deposit the money into and that's not right!!! That leaves a whole margin for error! I WANT MY 1,THAT CHASES APP WRONGFULLY MISPLACED INTO THE WRONG RECIPIENT'S ACCOUNTI HAVE ALREADY CONTACTED CHASE MULTIPLE TIMES REGARDING THIS MATTER! STOP PROCRASTINATING AND GIVE ME MY MONEY BACK! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a response was provided verbally to the customer on January *, We have addressed this matter previously on December **, and consider it to be closedWe will not be responding to any future correspondence regarding this issueIn order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11011601, and find that this resolution is satisfactory to me Sincerely, Maritza [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Wells Fargo explained to me multiple times that they have sent my fraud case over to Chase, and are waiting for Chase's respond Without asking for much information from me, Chase just said that they have not received anything from [redacted] *** That is just unprofessional Chase has little to none initiative to correct their mistake, even after a complaint was filed I also called Chase's Claim Department per Brenda's instruction, all they have told me is that there's no file to look up, and that it'll be a business to business communication, even though I'm victim of fraud, I have no way of getting status from Chase, nor do my tenant.I cannot resolve this complaint knowing that no effort was made to look up my fraud case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11091669, and find that this resolution is satisfactory to me Sincerely, Erika [redacted]
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was provided to the customer by phone on April **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at [redacted] Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided verbally to the customer on January *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at [redacted] , ext [redacted] Sincerely, Lisa D [redacted] Executive Office [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10988282, and find that this resolution is satisfactory to me Upon reaching someone by telephone at The Bradford Exchange CORPORATE office, direct action was taken I appreciate their expediting the clock and the credit is much appreciated but was not my intent; I had simply wanted the clock as it was intended to be a very special birthday gift Reaching someone to make this right was difficult and I sincerely appreciate their help but I also hope that it will cause the company to look at this situation to ensure nobody else has the same difficulties and challenges Unforeseen problems arise daily in the world but it how the problemis rectified that makes even bad situations turn out good The corporate office did rectify what the customer service department would not.Thank you very much --the gift was loved by its recipient!!I will order from The Bradford Exchange again--in the very near future Sincerely, Djuna Kay [redacted]