April 21, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Theresa [redacted] [redacted] *** New Cambria, MO Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, April 20, 2017, regarding Ms [redacted] ’s rebuttal We understand Ms [redacted] ’s frustration, but we highly advise against disputing the charge for her check orderIf the charge is disputed and she does not return the checks, she will be billed for them againIf she disputes the amount and she returns the checks, she will get a double refund and will be billed for the extra refund If she does not want the rerun of her checks, she only needs to stop the charge dispute and return the checks she has receivedAs stated in my previous response, I have already ordered a pre-paid label for her so she may return her checks at no cost to herAs a one-time courtesy and in the interest of keeping good client relations, I have issued the refund so she only needs to return the checks at her convenience when the label arrives If Ms [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on January **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted] Sincerely, Michelle C [redacted] Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11295924, and find that this resolution is satisfactory to me Sincerely, Dolores [redacted]
Tell us why here [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL RE: [redacted] *** [redacted] *** Noblesville, IN Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of Ms [redacted] rebuttal from March 16, We have reached out to the Call Center about this situation and they will review the situation with the agents If a customer does not want to continue to use their credit card for collection shipment payments, the agents can remove the credit card at any time We apologize that this did not occur Once Ms [redacted] changed her payment method from [redacted] to Credit Card, shipments released and billed to Ms [redacted] credit card If she does not want the charges to appear on her credit card statement, we can credit back her credit card and invoice her for the items that she received or she can return the items for a refund If Ms*** has any other questions or would like to return the items she has received for a refund, she may contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Daniel E Q [redacted] Executive Office
This email is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was mailed to the customer on May **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted] Sincerely, Shelley T [redacted] Executive Office
This e-mail is to acknowledge receipt of your correspondence from Lisa Wright– Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided to the customer over the phone on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Jorge P [redacted] Chase Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .Please find attached a copy of the final Chase letter received two days agoChase issued a refund of the money deposited into the fraudster's accountI'd like to clarify that while this complaint can be considered resolved we didn't get any monetary compensation for any damages deriving from Chase facilitating, allowing fraud and delaying the refund.Thank you Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me When I first ordered it the delivery time was December 18th- Jan 3rd it was not changed from that until after I received the other ornament I ordered! You should have said it could not be delivered by Christmas! I do not appreciate your handling of this situation or how slow your customer service is! I want the ornament, but in future mention that a product can not be delivered for Christmas and is not in stock yet, but taking future orders! I expected better from you, so extremely disappointed, that you let down a Mother of a Sailor!!! Sincerely, [redacted]
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on September **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from – [redacted] Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was provided over the phone to the customer on July **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Sabrina N [redacted] Chase Executive Office [redacted] ***
This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on December **,They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with youTell us why here
June 27, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your letter dated June 24, regarding Mr [redacted] ’ rebuttal We understand that Mr [redacted] does not want his checks reprinted therefore we have refunded the amount he paid, $He can expect to see this post on his credit card account within 3-business daysWe have also sent a return label to Mr [redacted] so he can return the checks Should Mr [redacted] need anything else, he can contact us belowThanks Sincerely, [redacted] Client Services 866- [redacted]
Tell us why here [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL RE: [redacted] *** [redacted] *** Noblesville, IN Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated March 1, regarding Ms [redacted] complaint We are sorry for the confusion involving Ms [redacted] orderOur records show an order was placed online for the Thomas Kinkade Nativity Garland Collection on 10/9/ Ms [redacted] has been sent shipments within this collection since Customers have the ability to cancel their collections at any time Our website clearly states how the collection process works We have a day guarantee for this collection, during that time Ms [redacted] may request return labels and send the products back for a full refund At this time her collection is set to no longer ship new items to her If Ms*** has any other questions or would like to return the items she has received for a refund, she may contact us directly; our toll free number is [redacted] our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Sincerely, [redacted] Client Services
April 18, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MrGary [redacted] ** [redacted] , MA 02302-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated April 15, regarding Mr [redacted] complaint On March 27, we received two orders on behalf of Mr [redacted] for two boxes of checks and secure shipping on allAlthough “secure shipping” does enable trackable, fast and secure delivery, Mr [redacted] credit card ending in [redacted] failed a total of times on different dates under both ordersWe notified him that the orders did not go through on 4/The card did authorize on 4/and we were able to process the ordersOne of the boxes of checks has been scanned for shipment and we have refunded him $as promised by a customer service agentWhen the second order ships, we will refund the $for the second secure ship optionMr [redacted] can expect his checks to arrive shortly and the refunds to post within 3-business days Again, we are very sorry for Mr [redacted] poor experienceShould he want to contact us in the future, we ask that he do so at the information belowThank you Sincerely, Kelsey [redacted] Client Services 877-903-
April 4, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Mr*** Coyne Case # [redacted] ** Account # [redacted] North Canton, OH, 44720- Dear Ms [redacted] : We are in receipt of your email dated April 4, regarding Mr [redacted] complaintWe regret that Mr [redacted] had a poor experience with us throughout his check ordering processIt is our policy that we do not automatically re-print client-inputted online orders at no charge, however, for the sake of good customer relations we would be happy to do this for MrCoyneWe only ask that he call us to place his order so that we can ensure the proper numbers and names are printedOur # is [redacted] We request that Mr [redacted] give the customer service representative his client id#, [redacted] so that the proper discounts are applied We appreciate Mr [redacted] bringing this matter to our attention and hope to hear from him soonWe apologize for any inconvenience Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on March **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
April 21, MsEsther [redacted] Customer Relations Advocate Revdex.com NWabash Avenue, Suite Chicago, IL RE: Theresa [redacted] [redacted] *** New Cambria, MO Case # Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, April 20, 2017, regarding Ms [redacted] ’s rebuttal We understand Ms [redacted] ’s frustration, but we highly advise against disputing the charge for her check orderIf the charge is disputed and she does not return the checks, she will be billed for them againIf she disputes the amount and she returns the checks, she will get a double refund and will be billed for the extra refund If she does not want the rerun of her checks, she only needs to stop the charge dispute and return the checks she has receivedAs stated in my previous response, I have already ordered a pre-paid label for her so she may return her checks at no cost to herAs a one-time courtesy and in the interest of keeping good client relations, I have issued the refund so she only needs to return the checks at her convenience when the label arrives If Ms [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Thank you for bringing this matter to our attentionPlease do not hesitate to contact us if we may be of service in the future Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on January **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral TimeSincerely, Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on August *, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted] Sincerely, Michelle C [redacted] Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11295924, and find that this resolution is satisfactory to me Sincerely, Dolores [redacted]
Tell us why here [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL RE: [redacted] *** [redacted] *** Noblesville, IN Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of Ms [redacted] rebuttal from March 16, We have reached out to the Call Center about this situation and they will review the situation with the agents If a customer does not want to continue to use their credit card for collection shipment payments, the agents can remove the credit card at any time We apologize that this did not occur Once Ms [redacted] changed her payment method from [redacted] to Credit Card, shipments released and billed to Ms [redacted] credit card If she does not want the charges to appear on her credit card statement, we can credit back her credit card and invoice her for the items that she received or she can return the items for a refund If Ms*** has any other questions or would like to return the items she has received for a refund, she may contact us directly; our toll free number is [redacted] ; our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on September **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Daniel E Q [redacted] Executive Office
This email is to acknowledge receipt of your correspondence from [redacted] – Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was mailed to the customer on May **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted] Sincerely, Shelley T [redacted] Executive Office
This e-mail is to acknowledge receipt of your correspondence from Lisa Wright– Case No [redacted] Chase takes consumer feedback very seriously We have fully reviewed this matter and a detailed response was provided to the customer over the phone on December **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Jorge P [redacted] Chase Executive Office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] .Please find attached a copy of the final Chase letter received two days agoChase issued a refund of the money deposited into the fraudster's accountI'd like to clarify that while this complaint can be considered resolved we didn't get any monetary compensation for any damages deriving from Chase facilitating, allowing fraud and delaying the refund.Thank you Sincerely, [redacted] ***
Revdex.com:At this time, my complaint, ID [redacted] regarding JPMorgan Chase & Cohas been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me When I first ordered it the delivery time was December 18th- Jan 3rd it was not changed from that until after I received the other ornament I ordered! You should have said it could not be delivered by Christmas! I do not appreciate your handling of this situation or how slow your customer service is! I want the ornament, but in future mention that a product can not be delivered for Christmas and is not in stock yet, but taking future orders! I expected better from you, so extremely disappointed, that you let down a Mother of a Sailor!!! Sincerely, [redacted]
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on September **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you.If you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from – [redacted] Case No [redacted] Chase takes consumer feedback very seriouslyWe have fully reviewed this matter and a detailed response was provided over the phone to the customer on July **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you If you have any questions or concerns, I may be reached at ###-###-####, ext [redacted] Sincerely, Sabrina N [redacted] Chase Executive Office [redacted] ***
This e-mail is to acknowledge receipt of your correspondenceChase takes consumer feedback very seriouslyWe have fully reviewed this matter and responded to the consumer on December **,They should receive our correspondence within to business days In order to protect consumer privacy, they have been advised they may share the response directly with youTell us why here
June 27, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms [redacted] We are in receipt of your letter dated June 24, regarding Mr [redacted] ’ rebuttal We understand that Mr [redacted] does not want his checks reprinted therefore we have refunded the amount he paid, $He can expect to see this post on his credit card account within 3-business daysWe have also sent a return label to Mr [redacted] so he can return the checks Should Mr [redacted] need anything else, he can contact us belowThanks Sincerely, [redacted] Client Services 866- [redacted]
Tell us why here [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL RE: [redacted] *** [redacted] *** Noblesville, IN Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your notification, dated March 1, regarding Ms [redacted] complaint We are sorry for the confusion involving Ms [redacted] orderOur records show an order was placed online for the Thomas Kinkade Nativity Garland Collection on 10/9/ Ms [redacted] has been sent shipments within this collection since Customers have the ability to cancel their collections at any time Our website clearly states how the collection process works We have a day guarantee for this collection, during that time Ms [redacted] may request return labels and send the products back for a full refund At this time her collection is set to no longer ship new items to her If Ms*** has any other questions or would like to return the items she has received for a refund, she may contact us directly; our toll free number is [redacted] our hours are Monday through Friday, 7:a.mto 6:p.m(CT) Sincerely, [redacted] Client Services
April 18, MsEsther [redacted] Assistant Manager Direct Retail Services Revdex.com North Wabash Avenue, Suite Chicago, IL RE: MrGary [redacted] ** [redacted] , MA 02302-Case # [redacted] Account # [redacted] Dear Ms [redacted] : We are in receipt of your letter, dated April 15, regarding Mr [redacted] complaint On March 27, we received two orders on behalf of Mr [redacted] for two boxes of checks and secure shipping on allAlthough “secure shipping” does enable trackable, fast and secure delivery, Mr [redacted] credit card ending in [redacted] failed a total of times on different dates under both ordersWe notified him that the orders did not go through on 4/The card did authorize on 4/and we were able to process the ordersOne of the boxes of checks has been scanned for shipment and we have refunded him $as promised by a customer service agentWhen the second order ships, we will refund the $for the second secure ship optionMr [redacted] can expect his checks to arrive shortly and the refunds to post within 3-business days Again, we are very sorry for Mr [redacted] poor experienceShould he want to contact us in the future, we ask that he do so at the information belowThank you Sincerely, Kelsey [redacted] Client Services 877-903-
April 4, Ms [redacted] Assistant Manager Direct Retail Services Revdex.com NWabash Avenue, Suite Chicago, IL RE: Mr*** Coyne Case # [redacted] ** Account # [redacted] North Canton, OH, 44720- Dear Ms [redacted] : We are in receipt of your email dated April 4, regarding Mr [redacted] complaintWe regret that Mr [redacted] had a poor experience with us throughout his check ordering processIt is our policy that we do not automatically re-print client-inputted online orders at no charge, however, for the sake of good customer relations we would be happy to do this for MrCoyneWe only ask that he call us to place his order so that we can ensure the proper numbers and names are printedOur # is [redacted] We request that Mr [redacted] give the customer service representative his client id#, [redacted] so that the proper discounts are applied We appreciate Mr [redacted] bringing this matter to our attention and hope to hear from him soonWe apologize for any inconvenience Sincerely, [redacted] Client Services
This is in response to the complaint from [redacted] – Case No [redacted] We take consumer feedback seriouslyWe’ve reviewed the concerns and a detailed response was mailed to the consumer on March **, In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with youIf you or the consumer has questions, please call us at ###-###-####Our office hours are Monday through Friday from a.mto p.mand Saturday from a.mto p.mCentral Time.Sincerely, Executive Office