Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I have received my order today, Dec. 23 and appreciate it very much! Thank you very much for your assistance and I would like to thank [redacted] Galleries for their extra effort in completing and delivering my order on time. Sincerely,
[redacted]
June 3, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ [redacted], TX. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 2, 2016, regarding Ms. [redacted]’s complaint. We are sorry to disappoint Ms. [redacted], but the “For the Love of the Game” Denver Broncos tote bag unexpectedly has a longer than usual production timeframe due to unforeseen production issues. Upon, checking on the status of this collection, shipment of her order will likely occur by mid-July. Should Ms. [redacted] wish to cancel her order, she can do so at any time. We would like to add that her credit card has not been charged for the tote bag as we do not charge a client until their order ships. For further assistance, Ms. [redacted] is welcome to contact us directly at 866-285-2334. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Complaint: 11551870
I am rejecting this response because:ase #[redacted] account#[redacted] The orginial complaint was filed 7/7/16 and I got an email 7/ 15/16 that the case was closed. I was waiting to get the checks to respond and the case is not closed. W hen the email came from Kelssey [redacted] that secure shipping fee was adjusted. I have never received an adjustment and was charged the $52.23 full fee. When I made the mistake with wrong expiration date they should have already processed the order and had it ready to ship out. When I called 7/6/16 to Bradford the order should have been ready only needing credit card expiration date. If this wasn't done they should have fast tracked the order that day and put it as a priority order and thet should have been shipped that day or the next(7/7). I just received them today and that is almost 3 weeks to wait, I tried calling Kelsey [redacted] on Thursday(7/14/16) and wastold she was off and she would call me the nexr day 7/15?16 and she never returned my call. Just goes to show you how much they value customesr service as they can't return a call. My guess is when I called Bradford on 7/6/16 they wojuld have takenthis seriously ,but they chose the route that I complained and lets just screw this guy as he is causing us so many problems. I want a full refund of my check amount and will not be satisfied with anything less. What a company that screws their customers. The full $52
Sincerely,
Michael [redacted]
This email is to acknowledge receipt of your correspondence from Joel R. D[redacted], Case No. [redacted]. [redacted] takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on June *, 2016. In order...
to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, ...⇄ Marsha I[redacted] ...⇄ Executive Office
There is no response from Bradford Exchange to review. I first ordered on 11/25 and then by phone spoke with a woman who promised it would be at my home the Friday before Christmas. This company ruined my Christmas. I was embarrassed because I had no gift.
I can't find the response anywhere from the business, but I am still not in receipt of the item ordered, and was told it would be here yesterday, but now that date has once again changed to Friday. I will know better than to trust Bradford Exchange for a Christmas delivery again. Please send me their response so I can review it. I can't accept one I have not read. Thanks. I read your response and see this, but I do not see theirs. [redacted]
Complaint: [redacted]
I am rejecting this response because: We refused delivery of the ring and it was returned to Bradford. They are charging our card without authorization.
Sincerely,
Marlene [redacted]
December 31, 2015 Ms. Nita [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 Case # 11011601 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated December...
24, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted] order. Due to production difficulties, this Man’s Christian Bracelet was not available for 12/24/2015 shipping although we initially guaranteed it for Christmas Delivery. We would like to give Ms. [redacted] both bracelets for FREE and hope she accepts our sincerest apologies. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, Kelsey [redacted] Client Services
April 14, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mille...
[redacted] ...⇄ [redacted] ...⇄ [redacted], NY. 13033 Case # [redacted] Account # [redacted] Dear Ms[redacted]: We are in receipt of your notification, April 14, 2017, regarding Ms. [redacted] complaint. Our records show that we received an order for 4 boxes of Bradford Exchange Checks in the “Parchment” check design on March 31, 2017 in Ms[redacted] name. We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryption. This means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. Because we request that our clients verify all account information prior to completing their orders, and have implemented Checkout guidelines, we do not arrange for a rerun of the checks in cases of customer error, however, as a one-time courtesy, and as a matter of good client relations, we can offer to arrange for Ms. [redacted] to receive a corrected order of checks at the same low introductory price as her original order. To accept this offer she should contact us directly at the number below; or if she wishes to receive a refund, for instructions on how to return the checks. I have noted this offer on her account to allow a reprint of the checks. I have also ordered a pre-paid postage label so she may return the current checks to us at no cost to her. If Ms. [redacted] has any other questions or to order the reprint, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from Jeffrey R[redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 9-**-16 In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, David M[redacted] Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail on July *, 2015. We consider this matter closed and we are no longer responding to this complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jonathan D[redacted] Executive Office This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and adetailed response was mailed to the consumer on July **, 2017.In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
This is in response to the complaint from Bruce Silver – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on March **, 2017. In order to protect consumer privacy, the consumer has been advised...
they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
October 28, 2015
[redacted]
Direct Retail Services
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
[redacted]
[redacted]
[redacted]
We are in receipt...
of your e-mail, dated October 27, 2015, regarding [redacted] complaint.
Our records indicate we received the four boxes of returned "Morning Serenade" checks for a refund on August 21, 2015. However, because there was a past due balance on the account, part of the refund was applied to pay off this debt.
Our records show that on August 13, 2012 "St. Louis Cardinals" checks and labels were shipped to the client. The total cost of the labels were $11.98 and $28.23 for the checks. The cost of the labels was paid in full, however, a payment of $23.75 was made for the checks, leaving a balance of $4.48. After several attempts to collect this debt, the account was turned over to collections on December 17, 2012. After [redacted] contacted us, a credit of $2.64 was applied to the account, leaving a past due balance of $1.84.
When [redacted] mailed in her order for the four boxes of "Morning Serenade" checks, she filled out an order card (copy provided by [redacted] in her original complaint) with the price totaling $28.17. In the top right of the order card it clearly states that the prices on the order card are a limited-time offer for new customers. Since [redacted] had ordered checks from us previously in 2012, she is no longer a new customer so the total for the order came to $68.45. We received her payment of $28.17 and she was invoiced $40.28 for the remaining balance.
After [redacted] returned the "Morning Serenade" checks, the balance of $40.28 was liquidated. Therefore, upon receipt of the returned "Morning Serenade" checks, $1.84 of the $28.23 refund was applied to the previous balance due for the "St. Louis Cardinals" checks. The remaining $26.33 was refunded to [redacted] on our refund check [redacted] dated August 27, 2015.
In the interest of keeping good client relations, we have issued a new refund check [redacted] containing the $28.23 and a supervisor has approved additional compensation in the amount of $26.27 totaling a $54.50 refund.
Since [redacted] returned her checks and is receiving her full payment of $28.23 plus additional compensation, we consider this matter closed. Thank you for bringing this to our attention. Please do not hesitate to contact us if we can be of further assistance.
Sincerely,
[redacted]
Client Services
February 13, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] Ct. ...⇄ [redacted], NV. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 12, 2017, regarding Mr. [redacted]’s complaint. Our records show we received an order for the “Today, Tomorrow, Always” Personalized Table Centerpiece via the internet in Mr. [redacted]’s name on February 1, 2017. When he placed his order, it was under our Valentine’s Day Guarantee, so the flower bouquet will arrive on time as promised. His order has already shipped and, as you can see when you use this trac[redacted] number [redacted] on www.[redacted].com/us, it will be delivered by the end of day on February 13, 2017. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
I do very much thank them but this is so unneccesary for the customer and if it takes 30 days they need to change the part on the returns page that says can take 10 to 15 days to receive ans process return. Big difference from 30 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from Makalia Aga – Case No [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally on February **, 2016. In order to protect consumer privacy,...
the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Taryn B[redacted] Executive Office
August 1, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Vonnie [redacted] ...⇄ P.O. Box 3291 ...⇄ Jacksonville, FL. 32206 Case # 11591962 Account # 623704078 Dear Ms. [redacted]: We are in receipt of your notification, dated July 29, 2016, regarding Ms. [redacted]’s rebuttal. We are very sorry Ms. [redacted]’s package did not arrive on time. Unfortunately, the carrier experienced severe weather conditions which prohibited them from delivering Ms. [redacted]’s order on time. Acts of nature our beyond our control, but we have since refunded the shipping costs and upon further consideration we have decided to adjust the billing as the client had requested. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I have received my order today, Dec. 23 and appreciate it very much! Thank you very much for your assistance and I would like to thank [redacted] Galleries for their extra effort in completing and delivering my order on time. Sincerely,
[redacted]
June 3, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] ...⇄ [redacted], TX. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated June 2, 2016, regarding Ms. [redacted]’s complaint. We are sorry to disappoint Ms. [redacted], but the “For the Love of the Game” Denver Broncos tote bag unexpectedly has a longer than usual production timeframe due to unforeseen production issues. Upon, checking on the status of this collection, shipment of her order will likely occur by mid-July. Should Ms. [redacted] wish to cancel her order, she can do so at any time. We would like to add that her credit card has not been charged for the tote bag as we do not charge a client until their order ships. For further assistance, Ms. [redacted] is welcome to contact us directly at 866-285-2334. We are available to assist Monday through Friday between 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Complaint: 11551870
I am rejecting this response because:ase #[redacted] account#[redacted] The orginial complaint was filed 7/7/16 and I got an email 7/ 15/16 that the case was closed. I was waiting to get the checks to respond and the case is not closed. W hen the email came from Kelssey [redacted] that secure shipping fee was adjusted. I have never received an adjustment and was charged the $52.23 full fee. When I made the mistake with wrong expiration date they should have already processed the order and had it ready to ship out. When I called 7/6/16 to Bradford the order should have been ready only needing credit card expiration date. If this wasn't done they should have fast tracked the order that day and put it as a priority order and thet should have been shipped that day or the next(7/7). I just received them today and that is almost 3 weeks to wait, I tried calling Kelsey [redacted] on Thursday(7/14/16) and wastold she was off and she would call me the nexr day 7/15?16 and she never returned my call. Just goes to show you how much they value customesr service as they can't return a call. My guess is when I called Bradford on 7/6/16 they wojuld have takenthis seriously ,but they chose the route that I complained and lets just screw this guy as he is causing us so many problems. I want a full refund of my check amount and will not be satisfied with anything less. What a company that screws their customers. The full $52
Sincerely,
Michael [redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding JPMorgan Chase & Co. has been resolved.
Sincerely,[redacted]
This email is to acknowledge receipt of your correspondence from Joel R. D[redacted], Case No. [redacted]. [redacted] takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on June *, 2016. In order...
to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, ...⇄ Marsha I[redacted] ...⇄ Executive Office
Revdex.com:At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted].Sincerely,[redacted]
There is no response from Bradford Exchange to review. I first ordered on 11/25 and then by phone spoke with a woman who promised it would be at my home the Friday before Christmas. This company ruined my Christmas. I was embarrassed because I had no gift.
I can't find the response anywhere from the business, but I am still not in receipt of the item ordered, and was told it would be here yesterday, but now that date has once again changed to Friday. I will know better than to trust Bradford Exchange for a Christmas delivery again. Please send me their response so I can review it. I can't accept one I have not read. Thanks. I read your response and see this, but I do not see theirs. [redacted]
Complaint: [redacted]
I am rejecting this response because: We refused delivery of the ring and it was returned to Bradford. They are charging our card without authorization.
Sincerely,
Marlene [redacted]
December 31, 2015 Ms. Nita [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 Case # 11011601 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated December...
24, 2015, regarding Ms. [redacted] complaint. We deeply regret not meeting the Christmas Guarantee for Ms. [redacted] order. Due to production difficulties, this Man’s Christian Bracelet was not available for 12/24/2015 shipping although we initially guaranteed it for Christmas Delivery. We would like to give Ms. [redacted] both bracelets for FREE and hope she accepts our sincerest apologies. If Ms. [redacted] has any other questions, we invite her to contact us. Thank you for bringing the matter to our attention. Sincerely, Kelsey [redacted] Client Services
April 14, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mille...
[redacted] ...⇄ [redacted] ...⇄ [redacted], NY. 13033 Case # [redacted] Account # [redacted] Dear Ms[redacted]: We are in receipt of your notification, April 14, 2017, regarding Ms. [redacted] complaint. Our records show that we received an order for 4 boxes of Bradford Exchange Checks in the “Parchment” check design on March 31, 2017 in Ms[redacted] name. We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryption. This means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. Because we request that our clients verify all account information prior to completing their orders, and have implemented Checkout guidelines, we do not arrange for a rerun of the checks in cases of customer error, however, as a one-time courtesy, and as a matter of good client relations, we can offer to arrange for Ms. [redacted] to receive a corrected order of checks at the same low introductory price as her original order. To accept this offer she should contact us directly at the number below; or if she wishes to receive a refund, for instructions on how to return the checks. I have noted this offer on her account to allow a reprint of the checks. I have also ordered a pre-paid postage label so she may return the current checks to us at no cost to her. If Ms. [redacted] has any other questions or to order the reprint, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from Jeffrey R[redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on 9-**-16 In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, David M[redacted] Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided by mail on July *, 2015. We consider this matter closed and we are no longer responding to this complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jonathan D[redacted] Executive Office This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and adetailed response was mailed to the consumer on July **, 2017.In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
This is in response to the complaint from Bruce Silver – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on March **, 2017. In order to protect consumer privacy, the consumer has been advised...
they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
October 28, 2015
[redacted]
Direct Retail Services
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
[redacted]
[redacted]
[redacted]
We are in receipt...
of your e-mail, dated October 27, 2015, regarding [redacted] complaint.
Our records indicate we received the four boxes of returned "Morning Serenade" checks for a refund on August 21, 2015. However, because there was a past due balance on the account, part of the refund was applied to pay off this debt.
Our records show that on August 13, 2012 "St. Louis Cardinals" checks and labels were shipped to the client. The total cost of the labels were $11.98 and $28.23 for the checks. The cost of the labels was paid in full, however, a payment of $23.75 was made for the checks, leaving a balance of $4.48. After several attempts to collect this debt, the account was turned over to collections on December 17, 2012. After [redacted] contacted us, a credit of $2.64 was applied to the account, leaving a past due balance of $1.84.
When [redacted] mailed in her order for the four boxes of "Morning Serenade" checks, she filled out an order card (copy provided by [redacted] in her original complaint) with the price totaling $28.17. In the top right of the order card it clearly states that the prices on the order card are a limited-time offer for new customers. Since [redacted] had ordered checks from us previously in 2012, she is no longer a new customer so the total for the order came to $68.45. We received her payment of $28.17 and she was invoiced $40.28 for the remaining balance.
After [redacted] returned the "Morning Serenade" checks, the balance of $40.28 was liquidated. Therefore, upon receipt of the returned "Morning Serenade" checks, $1.84 of the $28.23 refund was applied to the previous balance due for the "St. Louis Cardinals" checks. The remaining $26.33 was refunded to [redacted] on our refund check [redacted] dated August 27, 2015.
In the interest of keeping good client relations, we have issued a new refund check [redacted] containing the $28.23 and a supervisor has approved additional compensation in the amount of $26.27 totaling a $54.50 refund.
Since [redacted] returned her checks and is receiving her full payment of $28.23 plus additional compensation, we consider this matter closed. Thank you for bringing this to our attention. Please do not hesitate to contact us if we can be of further assistance.
Sincerely,
[redacted]
Client Services
February 13, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] Ct. ...⇄ [redacted], NV. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated February 12, 2017, regarding Mr. [redacted]’s complaint. Our records show we received an order for the “Today, Tomorrow, Always” Personalized Table Centerpiece via the internet in Mr. [redacted]’s name on February 1, 2017. When he placed his order, it was under our Valentine’s Day Guarantee, so the flower bouquet will arrive on time as promised. His order has already shipped and, as you can see when you use this trac[redacted] number [redacted] on www.[redacted].com/us, it will be delivered by the end of day on February 13, 2017. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
I do very much thank them but this is so unneccesary for the customer and if it takes 30 days they need to change the part on the returns page that says can take 10 to 15 days to receive ans process return. Big difference from 30 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from Makalia Aga – Case No [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally on February **, 2016. In order to protect consumer privacy,...
the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Taryn B[redacted] Executive Office
August 1, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Vonnie [redacted] ...⇄ P.O. Box 3291 ...⇄ Jacksonville, FL. 32206 Case # 11591962 Account # 623704078 Dear Ms. [redacted]: We are in receipt of your notification, dated July 29, 2016, regarding Ms. [redacted]’s rebuttal. We are very sorry Ms. [redacted]’s package did not arrive on time. Unfortunately, the carrier experienced severe weather conditions which prohibited them from delivering Ms. [redacted]’s order on time. Acts of nature our beyond our control, but we have since refunded the shipping costs and upon further consideration we have decided to adjust the billing as the client had requested. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services