This email is to acknowledge receipt of your correspondence from [redacted] - ID [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal detailed response was given to the customer on October **, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Courtney D[redacted] Executive Office
April 21, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Theresa [redacted] ...⇄ [redacted] ...⇄ New Cambria, MO. 63558 Case # 12111698 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 20, 2017, regarding Ms. [redacted]’s rebuttal. We are very sorry for the confusion this situation has caused and for the misinformation that had been given. It is not necessary to fax any responses to us. I have already ordered the postage label, however, since the refund has already been issued and as an apology for the inconvenience, she may discard the checks and does not need to return them. We ask that she halts any dispute in progress as her full refund will be placed back on her card in the next 3-5 full business days. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on December **, 2015. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jocelyn R[redacted] Executive Office [redacted]
March 15, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄2[redacted] �...⇄ />
[redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 11, 2016, regarding Ms. [redacted] complaint. Our records show Ms. [redacted] contacted our company through our [redacted] page regarding her order for “[redacted] Personal Checks” on March 9, 2016. She spoke with a representative about the mix-up with her order and that she should have received 2 boxes of checks instead of one. The representative offered to send the other box of checks at no charge and she declined and stated she no longer needed them since she was out of town and only wanted a refund. The representative informed her that he coded the checks as returned and he had issued the refund even though she showed no intention of returning the box of checks she “no longer needed.” After the representative advised Ms. [redacted] that he issued the refund, he also stated to her she would receive her refund within 2-3 business days. Unfortunately he misspoke as it can take up to 5 business days depending on the bank. The refund is set in our system so she will be receiving her full refund on the credit card used for the order. Since we have already issued a refund and she is keeping one usable box of checks that she is getting for free, we are considering this matter closed. If Ms. [redacted] has any other questions, she can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from – [redacted] Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on July **, 2016. ...
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Sabrina N[redacted] Chase Executive Office [redacted]
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on April **, 2017. In order to protect consumer privacy, the consumer has been advised they...
have the option to share the response directly with you. If you or the consumer has questions, please call us at [redacted]. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Chase didn't respond at all. Nothing was mailed to me. It's a lie.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on July **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted]. Sincerely, Keesha A[redacted] Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business representative refused to answer my question, why I was not informed beforehand about pending closure of my account, stating that she could not disclose to me the internal policy of the bank. During our conversation she was talking over me, ignoring most of my questions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
November
24, 2015 Ms. Nita
[redacted]Assistant
ManagerDirect
Retail ServicesRevDex.com330 N. Wabash Ave., Suite 2006Chicago, IL
60611RE: Ms....
Rose [redacted] ...⇄[redacted] ...⇄
[redacted]Case # 10966356Account # [redacted] Dear Ms. [redacted],We are in receipt of your email
dated November 24, 2015 regarding Ms. [redacted]’s complaint. We respectfully disagree with Ms.
[redacted]’s conclusion that the Internet advertisement in question is deceptive in
any way and we shipped items unrelated to her collection. The advertisement clearly states the
following: “This
welcoming holiday wonderland begins with Issue One featuring the Holiday Bed and
Breakfast and FREE Gift Bearers figurine. Soon
you'll be basking in the warm glow of Issue Two, Light of Hope Church and a FREE
antique car figurine. Additional village buildings, each a separate
issue and some with select free figurines and accessories, will follow!” The advertisement further states: “Only
$59.99 each issue – available in 3 installments of $20.00 US Each Issue + (s&s:
$8.99 US).”This statement clearly indicates
that the consumer is invited to order a COLLECTION and that each issue/set is
available at $59.99 each, plus $8.99 shipping and handling.We are sorry for any confusion
that may have resulted, but we believe that the advertisement, when read in
full, is not misleading. Ms. [redacted] initially ordered this collection in 2007,
however, if she would like to return issues #1 and #2, we will honor a full
refund on both items. She submitted payment for both issues, as recently as
11/7/2015, to a collection agency, which restarted the collection. We regret
that she does not wish to continue the collection, so we have processed a
refund on issue #3 and sent a pre-paid return label so that she can return it
if dissatisfied. We’d also like to inform Ms. [redacted] that we have formally
closed the series and she will no longer receive any more pieces. We feel as though this solution
is extremely generous and we consider this matter closed.If Ms. [redacted] has any questions
or concerns, we invite her to call us at 866-285-1736.Sincerely,Kelsey [redacted]Client Services
January 12, 2016 Ms. Nita [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: Ms. Lorraine [redacted] 24505 W. [redacted] DR. CHANNAHON, IL 60410-8708 Case # 11015670 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated January 11, 2015 regarding Ms. [redacted]’s rebuttal. Per [redacted].com, Ms. [redacted]’s bracelet was delivered on 1/8/2016 at 2:41PM. We regret that [redacted] changed the timeframe by two days, however, we are not responsible for 3rd-party carrier delays. If Ms. [redacted] has not received the bracelet whatsoever, we ask her to contact us so we can replace the bracelet at no charge. We gave Ms. [redacted] this bracelet at a 50% discount and consider this matter closed. Please don’t hesitate to contact us for anything else. Sincerely, Kelsey [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
March 8, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 [redacted] ...⇄ />
[redacted] Cecilton, MD 21913 Case # [redacted] Dear Ms. [redacted] We are in receipt of the rebuttal. We are unable to locate the account with the address provided. We kindly ask that [redacted] provides us via the Revdex.com with the account information. We will promptly handle her inquiry and settle the matter. If [redacted] has any other question, please contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. Marty [redacted], IL 60406-1010 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated March 8, 2017 regarding Mr. [redacted] complaint. We believe this issue to be resolved via Facebook messages following receiving this complaint. We have refunded Mr[redacted] for the two issues he mentions in his complaint and removed his credit card. He is welcome to continue the prompt and personal correspondence on Facebook, or call us at the information below. Thank you for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services 877-903-1696 Customer_inquiry@[redacted].com 9333 N. Milwaukee Ave, Niles, IL 60714
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is not acceptable. The shipping costs was $11.98! That is how they want to make this better, seriously? How about they tell why my necklace was prepared to ship on 12/20 and now it says delivery 1/18? This company is a complete joke. There is nothing outside of giving me my necklace either free or delivered before 1/18! My daughter's Christmas was ruined as she got NOTHING from me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have NOT received any of my packages that I paid for. I wouldn't have made the complaint if this was the case. I have checked the front door and the post office no one has seen the packages. I have Not received the packages even though the system is telling them it was delivered. I have not received it. Please send me the packages or refund me.
Sincerely,
[redacted]
January 21, 2016Ms. Esther [redacted] Assistant ManagerDirect Retail ServicesRevdex.com330 North Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Ms. Adrianane [redacted]...
...⇄ 110 Spyglass Cove ...⇄ Austin, TX 78737 Case # 11095743Account # [redacted] Dear Ms. [redacted]: We are in receipt of your email dated January 21, 2016 regarding Ms. [redacted]’s complaint. Our records show that we received an online order from Ms. [redacted] on 1/19/2016. Below is a complete list of the products and the appropriated prices and shipping fees. We regret that Ms. [redacted] is dissatisfied with the shipping charges per item, however, it is listed explicitly in the online checkout process and in our print advertisements. Moreover, the Lillian Stamp Ms. [redacted] purchased is a separate order from the Peanuts-related items, therefore it has its own shipping cost. Order 1: Classic Peanuts Checks item #18-00708-009: Product Price = $16.98 Postage and Handling: $11.80Order 2: Classic Peanuts Address Labels item # 18-00708-011: Product Price = $7.99 Postage and Handling: $2.95 Order 3: Classic Peanuts Checkbook Cover item #18-00708-020: Product Price =$17.49 Postage and Handling: $2.95Order 4: Classic Peanuts Address Labels item # 18-00708-021: Product Price $7.49 Postage and Handling: $2.95Order 5: Lillian Personalized Name Stamp item # 18-00846-002: Product Price $29.99 Postage and Handling: $ 6.95 Unfortunately we are unable to cancel the order for checks since they are already being printed, however, she can refuse the package upon delivery. For the purpose of good customer relations, we would also like to give Ms. [redacted] a 50% discount off the total shipping costs which equates to $13.80. We will apply this credit to the unpaid balance on her account. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Kelsey [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I would like to apologize to The Bradford Exchange for a Negative Report as I did a Further Investigation and Contacted my Credit Card Company only to come to find out that they actually did decline the request for Payment simply because they thought the Charges were Fraudulent, what they Failed to do was contact Me to make me aware of such an action which resulted in me accusing The Bradford Exchange for not handling my Order Properly. I am deeply sorry for any inconvenience this may have caused anyone...
April 20, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Theresa...
[redacted] ...⇄ [redacted] ...⇄ New Cambria, MO. 63558 Case # 12111698 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 19, 2017, regarding Ms. [redacted]’s complaint. Our records show that we received an order for 4 boxes of Bradford Exchange Checks in the “Blue Safety” check design on April 7, 2017 in Ms. [redacted]’s name via the Bradford Exchange website. Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the Internet. This state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third parties. We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryption. This means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. For this reason, we request that all of the ordering and account information be verified before completion of the order. In addition, chec[redacted] account numbers are different lengths and our website allows up to 14 numbers to be entered into the field for the account number. Because we request that our clients verify all account information prior to completing their orders, and have implemented Checkout guidelines, we do not arrange for a rerun of the checks in cases of customer error. This information was relayed to Ms. [redacted] when she spoke with an agent on April 18, 2017, and was given in an e-mail examples of the policy and where it is stated. If you visit this link https://www.bradfordexchangechecks.com/cs/customerService-faqOrderInfo.jsp#q15 you can see that in our “Customer Service FAQ” section under “Return and Refund Policy” is states: Q: What is your return and refund policy? A: If you are not completely satisfied with the manufacturing, quality or delivery of your personal checks and accessories and would like to return your item(s) for a refund, please call Customer Service at 1-866-285-2334 or contact us online as soon as possible for further direction and approvals. If the error is ours, we will gladly accept returns and provide a full refund within 30 days of purchase. Since Ms. [redacted] entered the order herself, and our system cannot change the information that is submitted, we are unable to rerun the checks for free, however, on a one-time basis, and as a matter of good client relations, we can offer to arrange for Ms. [redacted] to receive a corrected order of checks at the same low introductory price as her original order. To accept this offer she should contact us directly at the number below; or if she wishes to receive a refund, for instructions on how to return the checks. I have ordered a pre-paid postage label so she may return her checks at no cost to her. We understand her situation and she may keep the original checks until it is convenient for her to return them. If Ms. [redacted] has any other questions or to order the reprint, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This email is to acknowledge receipt of your correspondence from [redacted] - ID [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal detailed response was given to the customer on October **, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Courtney D[redacted] Executive Office
April 21, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Theresa [redacted] ...⇄ [redacted] ...⇄ New Cambria, MO. 63558 Case # 12111698 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 20, 2017, regarding Ms. [redacted]’s rebuttal. We are very sorry for the confusion this situation has caused and for the misinformation that had been given. It is not necessary to fax any responses to us. I have already ordered the postage label, however, since the refund has already been issued and as an apology for the inconvenience, she may discard the checks and does not need to return them. We ask that she halts any dispute in progress as her full refund will be placed back on her card in the next 3-5 full business days. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on December **, 2015. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jocelyn R[redacted] Executive Office [redacted]
March 15, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ 2[redacted] �...⇄ /> [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 11, 2016, regarding Ms. [redacted] complaint. Our records show Ms. [redacted] contacted our company through our [redacted] page regarding her order for “[redacted] Personal Checks” on March 9, 2016. She spoke with a representative about the mix-up with her order and that she should have received 2 boxes of checks instead of one. The representative offered to send the other box of checks at no charge and she declined and stated she no longer needed them since she was out of town and only wanted a refund. The representative informed her that he coded the checks as returned and he had issued the refund even though she showed no intention of returning the box of checks she “no longer needed.” After the representative advised Ms. [redacted] that he issued the refund, he also stated to her she would receive her refund within 2-3 business days. Unfortunately he misspoke as it can take up to 5 business days depending on the bank. The refund is set in our system so she will be receiving her full refund on the credit card used for the order. Since we have already issued a refund and she is keeping one usable box of checks that she is getting for free, we are considering this matter closed. If Ms. [redacted] has any other questions, she can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from – [redacted] Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on July **, 2016. ...
In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Sabrina N[redacted] Chase Executive Office [redacted]
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on April **, 2017. In order to protect consumer privacy, the consumer has been advised they...
have the option to share the response directly with you. If you or the consumer has questions, please call us at [redacted]. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Chase didn't respond at all. Nothing was mailed to me. It's a lie.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This email is to...
acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on July **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext[redacted]. Sincerely, Keesha A[redacted] Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The business representative refused to answer my question, why I was not informed beforehand about pending closure of my account, stating that she could not disclose to me the internal policy of the bank. During our conversation she was talking over me, ignoring most of my questions.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
November
24, 2015 Ms. Nita
[redacted]Assistant
ManagerDirect
Retail ServicesRevDex.com330 N. Wabash Ave., Suite 2006Chicago, IL
60611RE: Ms....
Rose
[redacted] ...⇄ [redacted] ...⇄
[redacted]Case # 10966356Account # [redacted] Dear Ms. [redacted],We are in receipt of your email
dated November 24, 2015 regarding Ms. [redacted]’s complaint. We respectfully disagree with Ms.
[redacted]’s conclusion that the Internet advertisement in question is deceptive in
any way and we shipped items unrelated to her collection. The advertisement clearly states the
following: “This
welcoming holiday wonderland begins with Issue One featuring the Holiday Bed and
Breakfast and FREE Gift Bearers figurine. Soon
you'll be basking in the warm glow of Issue Two, Light of Hope Church and a FREE
antique car figurine. Additional village buildings, each a separate
issue and some with select free figurines and accessories, will follow!” The advertisement further states: “Only
$59.99 each issue – available in 3 installments of $20.00 US Each Issue + (s&s:
$8.99 US).”This statement clearly indicates
that the consumer is invited to order a COLLECTION and that each issue/set is
available at $59.99 each, plus $8.99 shipping and handling.We are sorry for any confusion
that may have resulted, but we believe that the advertisement, when read in
full, is not misleading. Ms. [redacted] initially ordered this collection in 2007,
however, if she would like to return issues #1 and #2, we will honor a full
refund on both items. She submitted payment for both issues, as recently as
11/7/2015, to a collection agency, which restarted the collection. We regret
that she does not wish to continue the collection, so we have processed a
refund on issue #3 and sent a pre-paid return label so that she can return it
if dissatisfied. We’d also like to inform Ms. [redacted] that we have formally
closed the series and she will no longer receive any more pieces. We feel as though this solution
is extremely generous and we consider this matter closed.If Ms. [redacted] has any questions
or concerns, we invite her to call us at 866-285-1736.Sincerely,Kelsey [redacted]Client Services
January 12, 2016 Ms. Nita [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Ave., Suite 2006 Chicago, IL 60611 RE: Ms. Lorraine [redacted] 24505 W. [redacted] DR. CHANNAHON, IL 60410-8708 Case # 11015670 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated January 11, 2015 regarding Ms. [redacted]’s rebuttal. Per [redacted].com, Ms. [redacted]’s bracelet was delivered on 1/8/2016 at 2:41PM. We regret that [redacted] changed the timeframe by two days, however, we are not responsible for 3rd-party carrier delays. If Ms. [redacted] has not received the bracelet whatsoever, we ask her to contact us so we can replace the bracelet at no charge. We gave Ms. [redacted] this bracelet at a 50% discount and consider this matter closed. Please don’t hesitate to contact us for anything else. Sincerely, Kelsey [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
March 8, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 [redacted] ...⇄ /> [redacted] Cecilton, MD 21913 Case # [redacted] Dear Ms. [redacted] We are in receipt of the rebuttal. We are unable to locate the account with the address provided. We kindly ask that [redacted] provides us via the Revdex.com with the account information. We will promptly handle her inquiry and settle the matter. If [redacted] has any other question, please contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
March 10, 2017 Ms. Esther...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. Marty [redacted], IL 60406-1010 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated March 8, 2017 regarding Mr. [redacted] complaint. We believe this issue to be resolved via Facebook messages following receiving this complaint. We have refunded Mr[redacted] for the two issues he mentions in his complaint and removed his credit card. He is welcome to continue the prompt and personal correspondence on Facebook, or call us at the information below. Thank you for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services 877-903-1696 Customer_inquiry@[redacted].com 9333 N. Milwaukee Ave, Niles, IL 60714
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is not acceptable. The shipping costs was $11.98! That is how they want to make this better, seriously? How about they tell why my necklace was prepared to ship on 12/20 and now it says delivery 1/18? This company is a complete joke. There is nothing outside of giving me my necklace either free or delivered before 1/18! My daughter's Christmas was ruined as she got NOTHING from me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I have NOT received any of my packages that I paid for. I wouldn't have made the complaint if this was the case. I have checked the front door and the post office no one has seen the packages. I have Not received the packages even though the system is telling them it was delivered. I have not received it. Please send me the packages or refund me.
Sincerely,
[redacted]
January 21, 2016Ms. Esther [redacted] Assistant ManagerDirect Retail ServicesRevdex.com330 North Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Ms. Adrianane [redacted]...
...⇄ 110 Spyglass Cove ...⇄ Austin, TX 78737 Case # 11095743Account # [redacted] Dear Ms. [redacted]: We are in receipt of your email dated January 21, 2016 regarding Ms. [redacted]’s complaint. Our records show that we received an online order from Ms. [redacted] on 1/19/2016. Below is a complete list of the products and the appropriated prices and shipping fees. We regret that Ms. [redacted] is dissatisfied with the shipping charges per item, however, it is listed explicitly in the online checkout process and in our print advertisements. Moreover, the Lillian Stamp Ms. [redacted] purchased is a separate order from the Peanuts-related items, therefore it has its own shipping cost. Order 1: Classic Peanuts Checks item #18-00708-009: Product Price = $16.98 Postage and Handling: $11.80Order 2: Classic Peanuts Address Labels item # 18-00708-011: Product Price = $7.99 Postage and Handling: $2.95 Order 3: Classic Peanuts Checkbook Cover item #18-00708-020: Product Price =$17.49 Postage and Handling: $2.95Order 4: Classic Peanuts Address Labels item # 18-00708-021: Product Price $7.49 Postage and Handling: $2.95Order 5: Lillian Personalized Name Stamp item # 18-00846-002: Product Price $29.99 Postage and Handling: $ 6.95 Unfortunately we are unable to cancel the order for checks since they are already being printed, however, she can refuse the package upon delivery. For the purpose of good customer relations, we would also like to give Ms. [redacted] a 50% discount off the total shipping costs which equates to $13.80. We will apply this credit to the unpaid balance on her account. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Kelsey [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted] I would like to apologize to The Bradford Exchange for a Negative Report as I did a Further Investigation and Contacted my Credit Card Company only to come to find out that they actually did decline the request for Payment simply because they thought the Charges were Fraudulent, what they Failed to do was contact Me to make me aware of such an action which resulted in me accusing The Bradford Exchange for not handling my Order Properly. I am deeply sorry for any inconvenience this may have caused anyone...
April 20, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Theresa...
[redacted] ...⇄ [redacted] ...⇄ New Cambria, MO. 63558 Case # 12111698 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 19, 2017, regarding Ms. [redacted]’s complaint. Our records show that we received an order for 4 boxes of Bradford Exchange Checks in the “Blue Safety” check design on April 7, 2017 in Ms. [redacted]’s name via the Bradford Exchange website. Our website is 100% secure utilizing a secure server and the industry standard Secure Sockets Layer (SSL); an advanced encryption technology, to provide the highest level of security for personal and financial information as it comes to us via the Internet. This state-of-the-art security technology means that all sensitive information entered during the personalization process, and during checkout, is encrypted to deter interception by third parties. We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryption. This means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. For this reason, we request that all of the ordering and account information be verified before completion of the order. In addition, chec[redacted] account numbers are different lengths and our website allows up to 14 numbers to be entered into the field for the account number. Because we request that our clients verify all account information prior to completing their orders, and have implemented Checkout guidelines, we do not arrange for a rerun of the checks in cases of customer error. This information was relayed to Ms. [redacted] when she spoke with an agent on April 18, 2017, and was given in an e-mail examples of the policy and where it is stated. If you visit this link https://www.bradfordexchangechecks.com/cs/customerService-faqOrderInfo.jsp#q15 you can see that in our “Customer Service FAQ” section under “Return and Refund Policy” is states: Q: What is your return and refund policy? A: If you are not completely satisfied with the manufacturing, quality or delivery of your personal checks and accessories and would like to return your item(s) for a refund, please call Customer Service at 1-866-285-2334 or contact us online as soon as possible for further direction and approvals. If the error is ours, we will gladly accept returns and provide a full refund within 30 days of purchase. Since Ms. [redacted] entered the order herself, and our system cannot change the information that is submitted, we are unable to rerun the checks for free, however, on a one-time basis, and as a matter of good client relations, we can offer to arrange for Ms. [redacted] to receive a corrected order of checks at the same low introductory price as her original order. To accept this offer she should contact us directly at the number below; or if she wishes to receive a refund, for instructions on how to return the checks. I have ordered a pre-paid postage label so she may return her checks at no cost to her. We understand her situation and she may keep the original checks until it is convenient for her to return them. If Ms. [redacted] has any other questions or to order the reprint, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services