August 1, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Vonnie [redacted] ...⇄ P.O. Box 3291 ...⇄ Jacksonville, FL. 32206 Case # 11591962 Account # 623704078 Dear Ms. [redacted]: We are in receipt of your notification, dated July 29, 2016, regarding Ms. [redacted]’s rebuttal. We are very sorry Ms. [redacted]’s package did not arrive on time. Unfortunately, the carrier experienced severe weather conditions which prohibited them from delivering Ms. [redacted]’s order on time. Acts of nature our beyond our control, but we have since refunded the shipping costs and upon further consideration we have decided to adjust the billing as the client had requested. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, I find the advertisement is mis-leading as this is what consumer sees (below thru [redacted] Search as of today) said Free Standard Shipping but really not.
Sincerely,
[redacted]
October 28, 2015
[redacted]
Direct Retail Services
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
[redacted]
[redacted]
[redacted]
We are in receipt...
of your e-mail, dated October 27, 2015, regarding [redacted] complaint.
Our records indicate we received the four boxes of returned "Morning Serenade" checks for a refund on August 21, 2015. However, because there was a past due balance on the account, part of the refund was applied to pay off this debt.
Our records show that on August 13, 2012 "St. Louis Cardinals" checks and labels were shipped to the client. The total cost of the labels were $11.98 and $28.23 for the checks. The cost of the labels was paid in full, however, a payment of $23.75 was made for the checks, leaving a balance of $4.48. After several attempts to collect this debt, the account was turned over to collections on December 17, 2012. After [redacted] contacted us, a credit of $2.64 was applied to the account, leaving a past due balance of $1.84.
When [redacted] mailed in her order for the four boxes of "Morning Serenade" checks, she filled out an order card (copy provided by [redacted] in her original complaint) with the price totaling $28.17. In the top right of the order card it clearly states that the prices on the order card are a limited-time offer for new customers. Since [redacted] had ordered checks from us previously in 2012, she is no longer a new customer so the total for the order came to $68.45. We received her payment of $28.17 and she was invoiced $40.28 for the remaining balance.
After [redacted] returned the "Morning Serenade" checks, the balance of $40.28 was liquidated. Therefore, upon receipt of the returned "Morning Serenade" checks, $1.84 of the $28.23 refund was applied to the previous balance due for the "St. Louis Cardinals" checks. The remaining $26.33 was refunded to [redacted] on our refund check [redacted] dated August 27, 2015.
In the interest of keeping good client relations, we have issued a new refund check [redacted] containing the $28.23 and a supervisor has approved additional compensation in the amount of $26.27 totaling a $54.50 refund.
Since [redacted] returned her checks and is receiving her full payment of $28.23 plus additional compensation, we consider this matter closed. Thank you for bringing this to our attention. Please do not hesitate to contact us if we can be of further assistance.
Sincerely,
[redacted]
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I do very much thank them but this is so unneccesary for the customer and if it takes 30 days they need to change the part on the returns page that says can take 10 to 15 days to receive ans process return. Big difference from 30 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence for [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on May *, 2016. In order to protect consumer...
privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Katherine D[redacted] Executive Office
I think JP Morgan Chase Bank, NA should be aware of this Check if Legal Action should be taken it would not be the Revdex.com Office. Please proceed with Complaint and let them know what has happen. [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response was provided on November **, 2015. We consider this matter closed. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, La-Keisha P[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
March 23, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Jay...
[redacted] ...⇄ [redacted] ...⇄ [redacted], OH. 43220 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, March 22, 2017, regarding Mr. [redacted] complaint. We are sorry that Mr. [redacted] is having trouble canceling his “Ohio State Buckeyes Express” train collection. I have canceled the subscription so he will no longer receive shipments for this train set. I have also sent a pre-paid postage label so he may send back any items he would like to return for a refund. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
March 30, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] Dee Court ...⇄ [redacted], IL. 60552 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 27, 2017, regarding Mr. [redacted]’s complaint. Our records show we received an order on December 13, 2016 in Mr. [redacted]’s name for the Thomas [redacted] “Wondrous Winter” snowglobe for $138.89. On December 14, 2016, his credit card was officially charged the full amount, but, due to shipping issues during the Christmas season, the delivery was unfortunately delayed. On January 3, 2017 we received a notice from [redacted] that resulted in a chargeback of the $138.89. Since his card had already been charged, this resulted in a full refund. After that date, we did not receive any notification from [redacted] that the “hold” on the payment was released so our system automatically sent out invoices as[redacted] for the full amount. We have been unable to verify additional transactions on Mr. [redacted]’s private [redacted] account, so as a one-time courtesy, we have taken care of the balance for him. An invoice was last sent out on March 17, however, he may disregard it. Since we have taken care of the balance for Mr. [redacted], we are considering this matter closed. If Mr. [redacted] has any other questions, he can call us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Brittany [redacted]
RE: [redacted] Case # [redacted] [redacted]Account # [redacted] [redacted]Dear [redacted]We are in receipt of your email dated 11/2/2015 regarding [redacted] complaint. According to our records, on...
5/22/2015 we received an order in [redacted] name, at the above address, for the complete Disney Holiday Celebration Express Train Collection. The issue price for each collectible shipment within the series is $79.99 + $9.99 shipping and handling. After each collectible is shipped and paid in full, the next collectible within the series is reserved and prepared for shipment pending availability. [redacted] paid $29.99 on 6/12 and the first issue was shipped. On 7/10 we received a payment of $29.99 and on 8/7 received a payment of 30.00 which paid off the first issue completely. Subsequently, the second issue in this train collection was automatically reserved for [redacted]. Unfortunately her credit card failed on 9/18 when we were ready to ship the second issue, and then again on 9/21. On 9/21 we shipped [redacted] the second issue in good faith and mailed a post-ship invoice for $59.98 to cover a portion of the cost for the second issue. We have yet to receive payment for the second issue therefore her collection is on hold so that no future issues will ship.I regret to say that I believe [redacted] thought the entire collection was $89.98, however, each piece is $89.98. If [redacted] determines this collection is too expensive, we are happy to mail her pre-paid postage labels so she can return any or both pieces for a full refund. Please let us know if we can be of further assistance. Thank you.Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: This was a return due to defect, and based on this there is no shipping charges for this item. I offered three different ways this can be addressed and the company has not addressed any of those options. I am also unsure as to what is meant when they are talking about the item is first come basis..again this was not an order, but a return due to defect. I am requesting that they address my complaint and not treat this as just some order. I also would like then to review the three options that I offered and address them. The reply that was given seemed very "canned" and not by someone that had looked into the matter, viewed my account, or is willing to address the issues.
Sincerely,
William [redacted]
Initial Business Response /* (1000, 5, 2015/09/04) */
September 4, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Ave., Suite 2006
Chicago, IL 60611
RE: [redacted]
...
[redacted]
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated September 1, 2015, regarding Ms. [redacted]'s complaint.
Our records show that on 8/13/2015, Ms [redacted] cancelled her original order since she needed expedited shipping and this was not requested in the original order. In speaking with an agent and completing a second order, it was our error that we added EZ Shield and did not request the correct check design. For these errors, we have refunded Ms.[redacted] $28.16 for the checks, $11.96 for express shipping, $18.35 for EZ Shield Protection, and the $4.32 phone fee.
After correcting the errors with a second agent, we have express shipped the correct checks at no charge, and added complimentary EZ Shield. Ms. [redacted]'s checks have now been shipped via UPS and she can expect them within 7-10 business days. We also invite her to call us for a tracking code so that she can follow her delivery on UPS.com.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is very incorrect. Yes I did order the checks online originally. I realized a few days later that I needed the checks earlier, by that time I had not sent in the voided check that IL law requires. I called and spoke to a gentleman that said I could go ahead and change it. From that point I assumed that we were all good to go. I receive 3 voicemails a few days later that there is a duplicate order, one with express shipping and one without. The first gentleman never cancelled the original order he just created another one. I call to speak to a very nice lady who straightens it out and cancels the first original order that didn't have express shipping. So I still receive my checks in a decent time so I don't call again. When I receive my checks, first off they were sent via the mail, not UPS like I was lead to believe, then I look through them to confirm everything is ok. I notice that out of 4 boxes of checks there are only 2 designs, when the website and the sale ad I get states there are 4. I email them back stating that there was supposed to be 4 designs. She says that they will reprint at no charge. I look at my account to balance by checkbook and see that there is another charge on my account for $58.47, on top of the $62.79. I call and then wait a day or two like the rude CS rep states and the $62.79 is refunded back to my card. But the $58.47 is still being charged. Not above in her response she states that she took off the express shipping charge, put on complimentary EZ shield and the phone fee. Now I am pretty good with math and $62.79 (subtract $11.96 for express shipping, 18.35 for EZ shield, and 4.32 for the phone fee) does not come to $4.32 difference. So she is a liar, they did not take off the express shipping and the EZ shield. All she took off was the phone fee. Now I am almost to the one month mark, still no checks, charged for express shipping and I am pretty sure a month is not EXPRSSS. I needed the checks express shipped in the first place because I am out of checks and I had bills to pay. Now I have no checks and am getting farther and farther behind on my bills because I refuse to send cash in the mail to these people and why should I have to pay for money orders when I am already getting screwed over on my checks in order to pay my bills. SO....NO I do no accept their response because they are lying and have still charged be for express shipping, and EZ shield. I am very...neh....extremely [redacted] about this. In 5 days this will be a month now. Very crappy service.
Final Business Response /* (4000, 9, 2015/09/08) */
September 8, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Ave., Suite 2006
Chicago, IL XXXXX
RE: [redacted]
[redacted]
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated September 8, 2015, regarding Ms.[redacted]'s complaint.
We regret to hear of Ms. [redacted]'s dissatisfaction. The credits for express shipping and EZ shield were just applied to her credit card today, 9/8/2015. We do not conduct business over the weekends or the holiday, therefore the credit will appear on her credit card statement today or within 24 hours. If Ms. [redacted] does not see the refunds of $11.96 and $18.35, she should contact her credit card agency immediately.
We express shipped the checks but due to the holiday, the delivery will be prolonged one day. According to UPS, they are expected to arrive on Wednesday 9/9/2015.
We are sincerely regretful that she had a poor customer service experience with us as we take matters such as these very serious. We appreciate her bringing this to our attention.
Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
April 18, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Rasmi [redacted] ...⇄ [redacted] ...⇄ [redacted], MO. 65203 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 17, 2017, regarding Mr. [redacted]’s rebuttal. We understand Mr. [redacted]’s frustration, however, our system only prints the information that is entered and cannot alter account numbers. We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryption. This means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. I apologize for the confusion with my first response. In the offer, I did not clarify that we will print a free replacement of Mr. [redacted]’s checks with the correct account numbers, however, he must call the number below to give an agent the correct information. Also, we do not expect our clients to pay for return shipping. When he calls for return instructions, an agent will order a pre-paid postage label so he may send the original order back to us at no cost to him. Since we will send a pre-paid postage label, and we will do a free reprint the checks with the correct information, we are considering this matter closed. If Mr. [redacted] has any other questions or to order the reprint, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
May 9, 2016Ms. [redacted]Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Bradley D....
[redacted] ...⇄ 888 Main Street ...⇄ New York, NY. 10044 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your e-mail, dated May 8, 2014, regarding Mr. [redacted]’s complaint. Our records indicate we received an order via our website on April 23, 2016 in Mr. [redacted]’s name to be shipped to [redacted] at [redacted] We agree his order was placed in time to be covered under our Mother’s Day Guarantee, which guaranteed delivery no later than Saturday, May 7, 2016. His order was shipped on May 5, 2016. As you can see from the attachment I have provided, when the tracking number ([redacted]) is used on www.fedex.com/us, FedEx shows his order was delivered to the requested address Friday, May 6, 2016, at 3:50 p.m., before the promised delivery date. After review of the circumstances that have occurred, it appears the package went astray and we are willing to order a replacement that will be delivered in the normal 3- to 4-week time frame. If Mr. [redacted] would like the replacement or a complete refund, he can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
January 12, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] Trail ...⇄ [redacted], AZ. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated January 12, 2017, regarding Ms. [redacted]’s complaint. Our records show we received an order on December 24, 2016 from Ms. [redacted] for the “Protection for My Son” leather bracelet, to be shipped to her at the above address. Her order was shipped on December 27, 2016, with Priority shipping (to be delivered within 1-6 business days of original shipping date). This level of shipping does not provide us a trac[redacted] number so we can only assume it has been lost in outbound shipment. Since Ms. [redacted] has yet to receive the bracelet, I have ordered a replacement for her and have upgraded the order to our highest level of shipping. The replacement will take a few business days to manifest in our system and the bracelet will then be shipped overnight by the middle of next week. The trac[redacted] number should be available by Thursday, January 19, 2017. This action is in accordance with our guarantee of safe delivery, and in the interest of good client relations. If Ms. [redacted] has any other questions, or to receive her trac[redacted] number next week, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
August 1, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Vonnie [redacted] ...⇄ P.O. Box 3291 ...⇄ Jacksonville, FL. 32206 Case # 11591962 Account # 623704078 Dear Ms. [redacted]: We are in receipt of your notification, dated July 29, 2016, regarding Ms. [redacted]’s rebuttal. We are very sorry Ms. [redacted]’s package did not arrive on time. Unfortunately, the carrier experienced severe weather conditions which prohibited them from delivering Ms. [redacted]’s order on time. Acts of nature our beyond our control, but we have since refunded the shipping costs and upon further consideration we have decided to adjust the billing as the client had requested. If Ms. [redacted] has any further questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.However, I find the advertisement is mis-leading as this is what consumer sees (below thru [redacted] Search as of today) said Free Standard Shipping but really not.
Sincerely,
[redacted]
October 28, 2015
[redacted]
Direct Retail Services
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
[redacted]
[redacted]
[redacted]
We are in receipt...
of your e-mail, dated October 27, 2015, regarding [redacted] complaint.
Our records indicate we received the four boxes of returned "Morning Serenade" checks for a refund on August 21, 2015. However, because there was a past due balance on the account, part of the refund was applied to pay off this debt.
Our records show that on August 13, 2012 "St. Louis Cardinals" checks and labels were shipped to the client. The total cost of the labels were $11.98 and $28.23 for the checks. The cost of the labels was paid in full, however, a payment of $23.75 was made for the checks, leaving a balance of $4.48. After several attempts to collect this debt, the account was turned over to collections on December 17, 2012. After [redacted] contacted us, a credit of $2.64 was applied to the account, leaving a past due balance of $1.84.
When [redacted] mailed in her order for the four boxes of "Morning Serenade" checks, she filled out an order card (copy provided by [redacted] in her original complaint) with the price totaling $28.17. In the top right of the order card it clearly states that the prices on the order card are a limited-time offer for new customers. Since [redacted] had ordered checks from us previously in 2012, she is no longer a new customer so the total for the order came to $68.45. We received her payment of $28.17 and she was invoiced $40.28 for the remaining balance.
After [redacted] returned the "Morning Serenade" checks, the balance of $40.28 was liquidated. Therefore, upon receipt of the returned "Morning Serenade" checks, $1.84 of the $28.23 refund was applied to the previous balance due for the "St. Louis Cardinals" checks. The remaining $26.33 was refunded to [redacted] on our refund check [redacted] dated August 27, 2015.
In the interest of keeping good client relations, we have issued a new refund check [redacted] containing the $28.23 and a supervisor has approved additional compensation in the amount of $26.27 totaling a $54.50 refund.
Since [redacted] returned her checks and is receiving her full payment of $28.23 plus additional compensation, we consider this matter closed. Thank you for bringing this to our attention. Please do not hesitate to contact us if we can be of further assistance.
Sincerely,
[redacted]
Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
I do very much thank them but this is so unneccesary for the customer and if it takes 30 days they need to change the part on the returns page that says can take 10 to 15 days to receive ans process return. Big difference from 30 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence for [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter, and a detailed response was mailed directly to the consumer on May *, 2016. In order to protect consumer...
privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Katherine D[redacted] Executive Office
I think JP Morgan Chase Bank, NA should be aware of this Check if Legal Action should be taken it would not be the Revdex.com Office. Please proceed with Complaint and let them know what has happen. [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a written response was provided on November **, 2015. We consider this matter closed. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, La-Keisha P[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
March 23, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Jay...
[redacted] ...⇄ [redacted] ...⇄ [redacted], OH. 43220 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, March 22, 2017, regarding Mr. [redacted] complaint. We are sorry that Mr. [redacted] is having trouble canceling his “Ohio State Buckeyes Express” train collection. I have canceled the subscription so he will no longer receive shipments for this train set. I have also sent a pre-paid postage label so he may send back any items he would like to return for a refund. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
March 30, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] Dee Court ...⇄ [redacted], IL. 60552 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 27, 2017, regarding Mr. [redacted]’s complaint. Our records show we received an order on December 13, 2016 in Mr. [redacted]’s name for the Thomas [redacted] “Wondrous Winter” snowglobe for $138.89. On December 14, 2016, his credit card was officially charged the full amount, but, due to shipping issues during the Christmas season, the delivery was unfortunately delayed. On January 3, 2017 we received a notice from [redacted] that resulted in a chargeback of the $138.89. Since his card had already been charged, this resulted in a full refund. After that date, we did not receive any notification from [redacted] that the “hold” on the payment was released so our system automatically sent out invoices as[redacted] for the full amount. We have been unable to verify additional transactions on Mr. [redacted]’s private [redacted] account, so as a one-time courtesy, we have taken care of the balance for him. An invoice was last sent out on March 17, however, he may disregard it. Since we have taken care of the balance for Mr. [redacted], we are considering this matter closed. If Mr. [redacted] has any other questions, he can call us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Brittany [redacted]
RE: [redacted] Case # [redacted] [redacted]Account # [redacted] [redacted]Dear [redacted]We are in receipt of your email dated 11/2/2015 regarding [redacted] complaint. According to our records, on...
5/22/2015 we received an order in [redacted] name, at the above address, for the complete Disney Holiday Celebration Express Train Collection. The issue price for each collectible shipment within the series is $79.99 + $9.99 shipping and handling. After each collectible is shipped and paid in full, the next collectible within the series is reserved and prepared for shipment pending availability. [redacted] paid $29.99 on 6/12 and the first issue was shipped. On 7/10 we received a payment of $29.99 and on 8/7 received a payment of 30.00 which paid off the first issue completely. Subsequently, the second issue in this train collection was automatically reserved for [redacted]. Unfortunately her credit card failed on 9/18 when we were ready to ship the second issue, and then again on 9/21. On 9/21 we shipped [redacted] the second issue in good faith and mailed a post-ship invoice for $59.98 to cover a portion of the cost for the second issue. We have yet to receive payment for the second issue therefore her collection is on hold so that no future issues will ship.I regret to say that I believe [redacted] thought the entire collection was $89.98, however, each piece is $89.98. If [redacted] determines this collection is too expensive, we are happy to mail her pre-paid postage labels so she can return any or both pieces for a full refund. Please let us know if we can be of further assistance. Thank you.Sincerely,[redacted]
Complaint: [redacted]
I am rejecting this response because: This was a return due to defect, and based on this there is no shipping charges for this item. I offered three different ways this can be addressed and the company has not addressed any of those options. I am also unsure as to what is meant when they are talking about the item is first come basis..again this was not an order, but a return due to defect. I am requesting that they address my complaint and not treat this as just some order. I also would like then to review the three options that I offered and address them. The reply that was given seemed very "canned" and not by someone that had looked into the matter, viewed my account, or is willing to address the issues.
Sincerely,
William [redacted]
Initial Business Response /* (1000, 5, 2015/09/04) */
September 4, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Ave., Suite 2006
Chicago, IL 60611
RE: [redacted]
...
[redacted]
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated September 1, 2015, regarding Ms. [redacted]'s complaint.
Our records show that on 8/13/2015, Ms [redacted] cancelled her original order since she needed expedited shipping and this was not requested in the original order. In speaking with an agent and completing a second order, it was our error that we added EZ Shield and did not request the correct check design. For these errors, we have refunded Ms.[redacted] $28.16 for the checks, $11.96 for express shipping, $18.35 for EZ Shield Protection, and the $4.32 phone fee.
After correcting the errors with a second agent, we have express shipped the correct checks at no charge, and added complimentary EZ Shield. Ms. [redacted]'s checks have now been shipped via UPS and she can expect them within 7-10 business days. We also invite her to call us for a tracking code so that she can follow her delivery on UPS.com.
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
Initial Consumer Rebuttal /* (3000, 7, 2015/09/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is very incorrect. Yes I did order the checks online originally. I realized a few days later that I needed the checks earlier, by that time I had not sent in the voided check that IL law requires. I called and spoke to a gentleman that said I could go ahead and change it. From that point I assumed that we were all good to go. I receive 3 voicemails a few days later that there is a duplicate order, one with express shipping and one without. The first gentleman never cancelled the original order he just created another one. I call to speak to a very nice lady who straightens it out and cancels the first original order that didn't have express shipping. So I still receive my checks in a decent time so I don't call again. When I receive my checks, first off they were sent via the mail, not UPS like I was lead to believe, then I look through them to confirm everything is ok. I notice that out of 4 boxes of checks there are only 2 designs, when the website and the sale ad I get states there are 4. I email them back stating that there was supposed to be 4 designs. She says that they will reprint at no charge. I look at my account to balance by checkbook and see that there is another charge on my account for $58.47, on top of the $62.79. I call and then wait a day or two like the rude CS rep states and the $62.79 is refunded back to my card. But the $58.47 is still being charged. Not above in her response she states that she took off the express shipping charge, put on complimentary EZ shield and the phone fee. Now I am pretty good with math and $62.79 (subtract $11.96 for express shipping, 18.35 for EZ shield, and 4.32 for the phone fee) does not come to $4.32 difference. So she is a liar, they did not take off the express shipping and the EZ shield. All she took off was the phone fee. Now I am almost to the one month mark, still no checks, charged for express shipping and I am pretty sure a month is not EXPRSSS. I needed the checks express shipped in the first place because I am out of checks and I had bills to pay. Now I have no checks and am getting farther and farther behind on my bills because I refuse to send cash in the mail to these people and why should I have to pay for money orders when I am already getting screwed over on my checks in order to pay my bills. SO....NO I do no accept their response because they are lying and have still charged be for express shipping, and EZ shield. I am very...neh....extremely [redacted] about this. In 5 days this will be a month now. Very crappy service.
Final Business Response /* (4000, 9, 2015/09/08) */
September 8, 2015
Ms. [redacted]
Assistant Manager
Direct Retail Services
Revdex.com
330 North Wabash Ave., Suite 2006
Chicago, IL XXXXX
RE: [redacted]
[redacted]
Case # XXXXXXXX
Account # XXXXXXXXX
Dear Ms. [redacted]
We are in receipt of your e-mail, dated September 8, 2015, regarding Ms.[redacted]'s complaint.
We regret to hear of Ms. [redacted]'s dissatisfaction. The credits for express shipping and EZ shield were just applied to her credit card today, 9/8/2015. We do not conduct business over the weekends or the holiday, therefore the credit will appear on her credit card statement today or within 24 hours. If Ms. [redacted] does not see the refunds of $11.96 and $18.35, she should contact her credit card agency immediately.
We express shipped the checks but due to the holiday, the delivery will be prolonged one day. According to UPS, they are expected to arrive on Wednesday 9/9/2015.
We are sincerely regretful that she had a poor customer service experience with us as we take matters such as these very serious. We appreciate her bringing this to our attention.
Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted]
Client Services
April 18, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Rasmi [redacted] ...⇄ [redacted] ...⇄ [redacted], MO. 65203 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 17, 2017, regarding Mr. [redacted]’s rebuttal. We understand Mr. [redacted]’s frustration, however, our system only prints the information that is entered and cannot alter account numbers. We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryption. This means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. I apologize for the confusion with my first response. In the offer, I did not clarify that we will print a free replacement of Mr. [redacted]’s checks with the correct account numbers, however, he must call the number below to give an agent the correct information. Also, we do not expect our clients to pay for return shipping. When he calls for return instructions, an agent will order a pre-paid postage label so he may send the original order back to us at no cost to him. Since we will send a pre-paid postage label, and we will do a free reprint the checks with the correct information, we are considering this matter closed. If Mr. [redacted] has any other questions or to order the reprint, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
May 9, 2016Ms. [redacted]Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Bradley D....
[redacted] ...⇄ 888 Main Street ...⇄ New York, NY. 10044 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your e-mail, dated May 8, 2014, regarding Mr. [redacted]’s complaint. Our records indicate we received an order via our website on April 23, 2016 in Mr. [redacted]’s name to be shipped to [redacted] at [redacted] We agree his order was placed in time to be covered under our Mother’s Day Guarantee, which guaranteed delivery no later than Saturday, May 7, 2016. His order was shipped on May 5, 2016. As you can see from the attachment I have provided, when the tracking number ([redacted]) is used on www.fedex.com/us, FedEx shows his order was delivered to the requested address Friday, May 6, 2016, at 3:50 p.m., before the promised delivery date. After review of the circumstances that have occurred, it appears the package went astray and we are willing to order a replacement that will be delivered in the normal 3- to 4-week time frame. If Mr. [redacted] would like the replacement or a complete refund, he can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
January 12, 2017 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Ave., Suite 2006 Chicago, IL 60611 RE: [redacted]...
...⇄ [redacted] Trail ...⇄ [redacted], AZ. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your e-mail, dated January 12, 2017, regarding Ms. [redacted]’s complaint. Our records show we received an order on December 24, 2016 from Ms. [redacted] for the “Protection for My Son” leather bracelet, to be shipped to her at the above address. Her order was shipped on December 27, 2016, with Priority shipping (to be delivered within 1-6 business days of original shipping date). This level of shipping does not provide us a trac[redacted] number so we can only assume it has been lost in outbound shipment. Since Ms. [redacted] has yet to receive the bracelet, I have ordered a replacement for her and have upgraded the order to our highest level of shipping. The replacement will take a few business days to manifest in our system and the bracelet will then be shipped overnight by the middle of next week. The trac[redacted] number should be available by Thursday, January 19, 2017. This action is in accordance with our guarantee of safe delivery, and in the interest of good client relations. If Ms. [redacted] has any other questions, or to receive her trac[redacted] number next week, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services