[redacted] ...⇄ Assistant ManagerDirect Retail ServicesRevdex.com330 North Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Ms. [redacted] Account Holder: [redacted] Case # [redacted]Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated February 27. 2017 regarding Ms. [redacted]’s complaint. We sincerely apologize for the poor experience that Ms. [redacted] has endured with our company. Her bracelet was marked returned for refund on 2/2/2017 and refund check # [redacted] dated 2/17/17 for $87.98 was subsequently mailed to “[redacted] ST., [redacted], PA 15102-2522” as this is the mailing address on the account. As of today, the check has not been cashed. We advise Ms. [redacted] contact us if the blue envelope containing the refund check does not arrive by March 3, we can cancel the outstanding check and reissue a new one immediately. Should Ms. [redacted] need anything else or have additional questions, we advise that she contact us at the information below. Thank you. Sincerely, [redacted]Client Services[redacted][email protected][redacted]Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
April 18, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Rasmi [redacted] ...⇄ [redacted] ...⇄ [redacted], MO. 65203 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 17, 2017, regarding Mr. [redacted]’s rebuttal. We understand Mr. [redacted]’s frustration, however, our system only prints the information that is entered and cannot alter account numbers. We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryption. This means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. I apologize for the confusion with my first response. In the offer, I did not clarify that we will print a free replacement of Mr. [redacted]’s checks with the correct account numbers, however, he must call the number below to give an agent the correct information. Also, we do not expect our clients to pay for return shipping. When he calls for return instructions, an agent will order a pre-paid postage label so he may send the original order back to us at no cost to him. Since we will send a pre-paid postage label, and we will do a free reprint the checks with the correct information, we are considering this matter closed. If Mr. [redacted] has any other questions or to order the reprint, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (replacing my checks) is satisfactory to me.
Sincerely,
[redacted] Mueller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I did not receive my package until 12/26/2016 and it wasn't delivered by [redacted]. It was delivered by [redacted]. Also, I was promised the item would be delivered by 12/22/16. There seems to be some things missing from their response. Please relay this information. Thank you.
Sincerely,
[redacted]
December 19, 2017 [redacted] Customer Relations Advocate Revdex.com[redacted] Chicago, IL 60611 [redacted]...
[redacted] ...⇄ />
[redacted] ...⇄ Grove City, OH. 43123-8013 Case # [redacted] Account # [redacted] Dear Ms. [redacted]
* We are in receipt of your notification, dated December 18, 2017, regarding Ms. [redacted] complaint. On December 4, 2017 we received an order for the “My Son, My Hero” personalized military ornament in Ms. [redacted] name via our website. We're sorry to disappoint Ms. [redacted] but this ornament is a brand new item that is still being produced, so we are only currently taking reservations. Before checking out and purchasing items on our website, there is a link available in the “cart” area that says “Shipping & Delivery.” When this link is clicked, it shows estimated shipping times and dates so the customer can see when the item can be expected. Current information indicates we will be receiving our first shipment of the ornament in early 2018. We wish to remind Ms. [redacted] of her right to cancel the order, if this is inconvenient for her. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. I have upgraded the handling of her order at no charge to ensure her order is one of the first to be fulfilled. If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
August 3, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Yuzhe **...
...⇄ 550 Carleton Ct. 110 ...⇄ Grand Forks, ND. 58203 Case # 11609263 Account # 623742770 Dear Ms. [redacted]: We are in receipt of your notification, dated August 2, 2016, regarding Yuzhe **’s complaint. We wish to assure you that the web pages for the “Sons of Anarchy” http://www.bradfordexchange.com/products/904248_sons-of-anarchy-[redacted]-colle...⇄ and “Let Freedom Light” http://www.bradfordexchange.com/products/903814_ted-blaylock-eagle-art-[redacted...⇄ [redacted] collections clearly indicate that these are collections to be collected over time. As you can see from the screenshots and web pages provided, the pages state that each issue is $39.99 + $8.99 shipping and handling. They also state: ‡Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placed. No need to order each one separately. We also have a link, at the top and the bottom of the web page where clients can read information on how our subscription plans work. We apologize for any confusion this has caused and the subscriptions for the lighter sets have been canceled. The customer service representative she spoke with through e-mail communications also mailed pre-paid labels so Yuzhe Li may return the lighters for a full refund. Once we receive the lighters, the refund will be returned to the credit card used for the order. If Yuzhe ** has any further questions, they can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
April 21, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Theresa [redacted] ...⇄ [redacted] ...⇄ New Cambria, MO. 63558 Case # 12111698 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 20, 2017, regarding Ms. [redacted]’s rebuttal. We understand Ms. [redacted]’s frustration, but we highly advise against disputing the charge for her check order. If the charge is disputed and she does not return the checks, she will be billed for them again. If she disputes the amount and she returns the checks, she will get a double refund and will be billed for the extra refund. If she does not want the rerun of her checks, she only needs to stop the charge dispute and return the checks she has received. As stated in my previous response, I have already ordered a pre-paid label for her so she may return her checks at no cost to her. As a one-time courtesy and in the interest of keeping good client relations, I have issued the refund so she only needs to return the checks at her convenience when the label arrives. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from [redacted] Case No[redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on January *, 2017. In order to protect consumer privacy, the consumer has been...
advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Sanjuanita C[redacted] Executive Office Thank you,
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March **,2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer...
privacy, they have been advised they may share the response directly with you. Tell us why here...
We responded to our customer’s concerns during our conversation on January *, 2018. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.
it would have also been nice for this woman to get my last name correct in paragraph one
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on May **, 2015. In order...
to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office
December 27, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] J. [redacted]...
...⇄ [redacted] ...⇄ Kissimmee FL. 34744 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 24, 2016, regarding Ms. [redacted]’s complaint. Our records show we received an order for the “Chicago Bears Express” Train Set on November 25, 2016 while the item was covered by our Christmas Guarantee. We are sorry that we disappointed Ms. [redacted], but unforeseen circumstances caused an issue in shipping. I see the label for Ms. [redacted]’s order was created on December 15, 2016 and was ready for pickup by our carrier, but there was a delay. We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue. When using this trac[redacted] number [redacted] on www.[redacted].com/us you can see her order is on its way and will be delivered on December 28, 2016. We realize this is after the promised date and apologize for not being able to fulfill our guarantee. We ask that Ms. [redacted] calls us and we will compensate her accordingly. She c an contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
May 5, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] Dr Apt. 227 �...⇄ Texas City, TX. 77591 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated May 4, 2016, regarding Mr. [redacted]’ complaint. According to our records, we received a reservation via the internet in Mr. [redacted]’ for the complete “10th Anniversary 9/11 Commemorative Sculpture” Collection. The first issue, “Never Forget,” was shipped to him on September 30, 2015. We were not aware that he did not want the remaining issues in the series, therefore, after the first item was shipped and paid in full, “United We Stand,” the second item in the collection was shipped to him. The monthly collection continued and currently we have shipped out 7 statues to him. I have attached screenshots of the specific webpage and circled the areas that explain what a collection is and what to expect with the purchase of this particular item. As you can see, our website clearly states the purchase of the first statue shown is part of a collection. We apologize for any confusion regarding Mr. [redacted]’ order. I have canceled the subscription and welcome him to return any unwanted items for a full refund. To assist him in doing so, I have ordered pre-paid postage labels so he may return the items to us at no cost to him. If Mr. [redacted] has any further questions, he can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided on August **, 2016. We consider this matter closed. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Medina A[redacted] Executive Office T[redacted]
[redacted] ...⇄ July 7, 2016 Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. James [redacted] 600 SW Westview Dr. Grain Valley, MO 64029 Case # 11543308 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated July 3, 2016, regarding Mr. [redacted]’s complaint. We sincerely apologize for the delay in Mr. [redacted]’s order of the “[redacted] Personalized thermometer Clock.” We have directly reached out to the marketers of this product and they have assured us it will be in stock no later than July 15, at which point we can ship it to Mr. [redacted]. We have also adjusted his billing and should he have a question about this, we request he reach out to us at the number below. We appreciate you bringing this matter to our attention. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696
March 28, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted]...
...⇄ Case # [redacted] ...⇄ account # [redacted], GA 31316-2421 Dear Ms. [redacted]: We are in receipt of your email dated March 28, 2016 regarding Ms. [redacted] complaint. Our records show that we received an online order on 1/1/2016 in Ms. [redacted] name at the above address, for one “[redacted] Cuckoo Clock.” Regrettably, we were out of stock at the time Ms. [redacted] reserved this item. We mailed her a postcard on 2/19/2016 indicating that there would be a delay in shipping her order, possibly as late as May, 2016. Ms. [redacted] was offered the opportunity to wait or to cancel her order. If we do not receive confirmation that she would like to wait, her order will automatically be canceled. Should she like to wait for her order, we can arrange to adjust her shipping. Again we apologize for any inconvenience to Ms. [redacted] and kindly ask that she contact us at the toll free number below should she wish to wait for her order. Thank you for bringing this to our attention. Sincerely, Kelsey [redacted] Client Services ###-###-####
Complaint: [redacted]
I am rejecting this response because: No refund was made and the company still hasn't reached out to me. In addition no pre-paid postage stamp has been received. Given the history of communicating with this company's customer service, I cannot trust that they will actually take action. They told me several times before this problem ever came to fruition that there in fact wasn't a problem at all, yet here we are.
Sincerely,
[redacted]
October 20, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] ...⇄ Case #: [redacted] CHERRY STREET RD. �...⇄ Account #: [redacted], NY [redacted]-8886 �...⇄ ...⇄ Dear Ms. [redacted], We are in receipt of your letter dating October 20, 2016 regarding Ms. [redacted] rebuttal. In resolving this complaint today, we have just processed the refunds to her credit card this morning. A credit will go back on her credit card within 24-72 hours. We appreciate her patience in the matter. Should Ms. [redacted] need anything else, we request that she contact us at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
February 27, 2017Ms. [redacted]...
[redacted] ...⇄ Assistant ManagerDirect Retail ServicesRevdex.com330 North Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Ms. [redacted] Account Holder: [redacted] Case # [redacted]Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated February 27. 2017 regarding Ms. [redacted]’s complaint. We sincerely apologize for the poor experience that Ms. [redacted] has endured with our company. Her bracelet was marked returned for refund on 2/2/2017 and refund check # [redacted] dated 2/17/17 for $87.98 was subsequently mailed to “[redacted] ST., [redacted], PA 15102-2522” as this is the mailing address on the account. As of today, the check has not been cashed. We advise Ms. [redacted] contact us if the blue envelope containing the refund check does not arrive by March 3, we can cancel the outstanding check and reissue a new one immediately. Should Ms. [redacted] need anything else or have additional questions, we advise that she contact us at the information below. Thank you. Sincerely, [redacted]Client Services[redacted][email protected][redacted]Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
April 18, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Rasmi [redacted] ...⇄ [redacted] ...⇄ [redacted], MO. 65203 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 17, 2017, regarding Mr. [redacted]’s rebuttal. We understand Mr. [redacted]’s frustration, however, our system only prints the information that is entered and cannot alter account numbers. We are proud to have been formally certified, and the VeriSign Secured Seal is assurance that our Web site is authentic, that customers are in direct communication with bradfordexchangechecks.com, and that all transactions are secured by SSL encryption. This means that the information our clients enter cannot be viewed or altered by anyone, and is transmitted directly to our check printers system exactly as the client enters it. I apologize for the confusion with my first response. In the offer, I did not clarify that we will print a free replacement of Mr. [redacted]’s checks with the correct account numbers, however, he must call the number below to give an agent the correct information. Also, we do not expect our clients to pay for return shipping. When he calls for return instructions, an agent will order a pre-paid postage label so he may send the original order back to us at no cost to him. Since we will send a pre-paid postage label, and we will do a free reprint the checks with the correct information, we are considering this matter closed. If Mr. [redacted] has any other questions or to order the reprint, he can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution (replacing my checks) is satisfactory to me.
Sincerely,
[redacted] Mueller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
However, I did not receive my package until 12/26/2016 and it wasn't delivered by [redacted]. It was delivered by [redacted]. Also, I was promised the item would be delivered by 12/22/16. There seems to be some things missing from their response. Please relay this information. Thank you.
Sincerely,
[redacted]
December 19, 2017 [redacted] Customer Relations Advocate Revdex.com[redacted] Chicago, IL 60611 [redacted]...
[redacted] ...⇄ /> [redacted] ...⇄ Grove City, OH. 43123-8013 Case # [redacted] Account # [redacted] Dear Ms. [redacted]
* We are in receipt of your notification, dated December 18, 2017, regarding Ms. [redacted] complaint. On December 4, 2017 we received an order for the “My Son, My Hero” personalized military ornament in Ms. [redacted] name via our website. We're sorry to disappoint Ms. [redacted] but this ornament is a brand new item that is still being produced, so we are only currently taking reservations. Before checking out and purchasing items on our website, there is a link available in the “cart” area that says “Shipping & Delivery.” When this link is clicked, it shows estimated shipping times and dates so the customer can see when the item can be expected. Current information indicates we will be receiving our first shipment of the ornament in early 2018. We wish to remind Ms. [redacted] of her right to cancel the order, if this is inconvenient for her. Once we receive our allotment, orders will be fulfilled on a first-come, first-served basis as promptly as possible. I have upgraded the handling of her order at no charge to ensure her order is one of the first to be fulfilled. If Ms. [redacted] has any other questions, she may contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
August 3, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Yuzhe **...
...⇄ 550 Carleton Ct. 110 ...⇄ Grand Forks, ND. 58203 Case # 11609263 Account # 623742770 Dear Ms. [redacted]: We are in receipt of your notification, dated August 2, 2016, regarding Yuzhe **’s complaint. We wish to assure you that the web pages for the “Sons of Anarchy” http://www.bradfordexchange.com/products/904248_sons-of-anarchy-[redacted]-colle...⇄ and “Let Freedom Light” http://www.bradfordexchange.com/products/903814_ted-blaylock-eagle-art-[redacted...⇄ [redacted] collections clearly indicate that these are collections to be collected over time. As you can see from the screenshots and web pages provided, the pages state that each issue is $39.99 + $8.99 shipping and handling. They also state: ‡Each issue will be shipped to you for your review, about one every month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placed. No need to order each one separately. We also have a link, at the top and the bottom of the web page where clients can read information on how our subscription plans work. We apologize for any confusion this has caused and the subscriptions for the lighter sets have been canceled. The customer service representative she spoke with through e-mail communications also mailed pre-paid labels so Yuzhe Li may return the lighters for a full refund. Once we receive the lighters, the refund will be returned to the credit card used for the order. If Yuzhe ** has any further questions, they can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
April 21, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Theresa [redacted] ...⇄ [redacted] ...⇄ New Cambria, MO. 63558 Case # 12111698 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, April 20, 2017, regarding Ms. [redacted]’s rebuttal. We understand Ms. [redacted]’s frustration, but we highly advise against disputing the charge for her check order. If the charge is disputed and she does not return the checks, she will be billed for them again. If she disputes the amount and she returns the checks, she will get a double refund and will be billed for the extra refund. If she does not want the rerun of her checks, she only needs to stop the charge dispute and return the checks she has received. As stated in my previous response, I have already ordered a pre-paid label for her so she may return her checks at no cost to her. As a one-time courtesy and in the interest of keeping good client relations, I have issued the refund so she only needs to return the checks at her convenience when the label arrives. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This is in response to the complaint from [redacted] Case No[redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on January *, 2017. In order to protect consumer privacy, the consumer has been...
advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Sanjuanita C[redacted] Executive Office Thank you,
This e-mail is to acknowledge receipt of your correspondence. Chase takes consumer feedback very seriously. We have fully reviewed this matter and responded to the consumer on March **,2016. They should receive our correspondence within 5 to 7 business days. In order to protect consumer...
privacy, they have been advised they may share the response directly with you. Tell us why here...
We responded to our customer’s concerns during our conversation on January *, 2018. To protect our customer’s privacy, we are not providing you with any details of our conversation. Our customer may use their discretion in sharing our response directly with you.
it would have also been nice for this woman to get my last name correct in paragraph one
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on May **, 2015. In order...
to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, [redacted] Executive Office
December 27, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] J. [redacted]...
...⇄ [redacted] ...⇄ Kissimmee FL. 34744 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated December 24, 2016, regarding Ms. [redacted]’s complaint. Our records show we received an order for the “Chicago Bears Express” Train Set on November 25, 2016 while the item was covered by our Christmas Guarantee. We are sorry that we disappointed Ms. [redacted], but unforeseen circumstances caused an issue in shipping. I see the label for Ms. [redacted]’s order was created on December 15, 2016 and was ready for pickup by our carrier, but there was a delay. We currently do not know what caused the delay, however, we assure you we are currently investigating the cause of this issue. When using this trac[redacted] number [redacted] on www.[redacted].com/us you can see her order is on its way and will be delivered on December 28, 2016. We realize this is after the promised date and apologize for not being able to fulfill our guarantee. We ask that Ms. [redacted] calls us and we will compensate her accordingly. She c an contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
May 5, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ [redacted] Dr Apt. 227 �...⇄ Texas City, TX. 77591 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated May 4, 2016, regarding Mr. [redacted]’ complaint. According to our records, we received a reservation via the internet in Mr. [redacted]’ for the complete “10th Anniversary 9/11 Commemorative Sculpture” Collection. The first issue, “Never Forget,” was shipped to him on September 30, 2015. We were not aware that he did not want the remaining issues in the series, therefore, after the first item was shipped and paid in full, “United We Stand,” the second item in the collection was shipped to him. The monthly collection continued and currently we have shipped out 7 statues to him. I have attached screenshots of the specific webpage and circled the areas that explain what a collection is and what to expect with the purchase of this particular item. As you can see, our website clearly states the purchase of the first statue shown is part of a collection. We apologize for any confusion regarding Mr. [redacted]’ order. I have canceled the subscription and welcome him to return any unwanted items for a full refund. To assist him in doing so, I have ordered pre-paid postage labels so he may return the items to us at no cost to him. If Mr. [redacted] has any further questions, he can contact us directly at [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed verbal response was provided on August **, 2016. We consider this matter closed. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Medina A[redacted] Executive Office T[redacted]
Ms. Esther...
[redacted] ...⇄ July 7, 2016 Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. James [redacted] 600 SW Westview Dr. Grain Valley, MO 64029 Case # 11543308 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated July 3, 2016, regarding Mr. [redacted]’s complaint. We sincerely apologize for the delay in Mr. [redacted]’s order of the “[redacted] Personalized thermometer Clock.” We have directly reached out to the marketers of this product and they have assured us it will be in stock no later than July 15, at which point we can ship it to Mr. [redacted]. We have also adjusted his billing and should he have a question about this, we request he reach out to us at the number below. We appreciate you bringing this matter to our attention. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696
March 28, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted]...
...⇄ Case # [redacted] ...⇄ account # [redacted], GA 31316-2421 Dear Ms. [redacted]: We are in receipt of your email dated March 28, 2016 regarding Ms. [redacted] complaint. Our records show that we received an online order on 1/1/2016 in Ms. [redacted] name at the above address, for one “[redacted] Cuckoo Clock.” Regrettably, we were out of stock at the time Ms. [redacted] reserved this item. We mailed her a postcard on 2/19/2016 indicating that there would be a delay in shipping her order, possibly as late as May, 2016. Ms. [redacted] was offered the opportunity to wait or to cancel her order. If we do not receive confirmation that she would like to wait, her order will automatically be canceled. Should she like to wait for her order, we can arrange to adjust her shipping. Again we apologize for any inconvenience to Ms. [redacted] and kindly ask that she contact us at the toll free number below should she wish to wait for her order. Thank you for bringing this to our attention. Sincerely, Kelsey [redacted] Client Services ###-###-####
Complaint: [redacted]
I am rejecting this response because: No refund was made and the company still hasn't reached out to me. In addition no pre-paid postage stamp has been received. Given the history of communicating with this company's customer service, I cannot trust that they will actually take action. They told me several times before this problem ever came to fruition that there in fact wasn't a problem at all, yet here we are.
Sincerely,
[redacted]
October 20, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] ...⇄ Case #: [redacted] CHERRY STREET RD. �...⇄ Account #: [redacted], NY [redacted]-8886 �...⇄ ...⇄ Dear Ms. [redacted], We are in receipt of your letter dating October 20, 2016 regarding Ms. [redacted] rebuttal. In resolving this complaint today, we have just processed the refunds to her credit card this morning. A credit will go back on her credit card within 24-72 hours. We appreciate her patience in the matter. Should Ms. [redacted] need anything else, we request that she contact us at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]