Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback very seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on January *, 2017. In order to protect consumer privacy, the consumer has been...
advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Cheryl W[redacted] JPMorgan Chase Executive Office
March 27, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Diane M....
[redacted] ...⇄ [redacted] ...⇄ Rocklin, CA. 95765 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 25, 2017, regarding Ms[redacted] complaint. Our records show that we received an order, in Ms. [redacted] name, at the above address, for one “Forever Disney” women’s hoodie. At her request, it is scheduled to be charged to her credit card, in full minus the previous credit given, following the shipment of the hoodie. We are sorry to disappoint Ms. Harris, but there have been delays in shipping her order, due to production difficulties. On February 3, 2017, a notification was sent advising her of this issue, and requesting confirmation that she wished to keep her order. Unfortunately we did not receive a response and, as required by FTC regulations, our system canceled her order. We apologize for this inconvenience. Ms. [redacted] is welcome to place the order again and we will give her the same credit that was offered on the canceled order. As you can see on our website, http://www.bradfordexchange.com/products/124052001_disney-character-art-womens-h...⇄ the hoodie is scheduled to begin shipping again around May 1, 2017. If Ms. [redacted] would like to place the order again at the same price, or if she has any other questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer King Client Services
May 19, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Lina M....
[redacted] ...⇄ [redacted]. ...⇄ Wilmington, DE. 19805 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated May 19, 2017, regarding Ms. [redacted] complaint. Our records show we received an order for the “Jack and Sally” Nightmare romance doll set on December 26, 2016 via the internet in Ms. [redacted] name. We are sorry to disappoint Ms. [redacted], but this is a brand new item and we have been informed that there have been several delays in shipping her order due to production difficulties. After an item is delayed over 8 weeks, we send out a notification through the U.S. mail informing the client of the delay and requesting confirmation that they would like to keep their order. We sent the notice on March 14, 2017 but we did not receive confirmation and our system automatically canceled the order on April 19, 2017 per FTC regulations. Since Ms. [redacted] would still like the order, we have reinstated it under her account with the same credit card used for the original order. We apologize for the wait; we have upgraded the handling of her order to ensure she will be one of the first to receive the doll set when our first shipment comes in and we have compensated the shipping for her. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
November 10, 2016 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated November 10, 2016 regarding Ms. [redacted]’s complaint. We are deeply sorry for Ms. [redacted]’s disappointment and frustration with our company. Our customer service team followed protocol when speaking with Ms. [redacted], however, after further review we have determined that her labels are lost in shipment and we are promptly replacing them. She should receive them within 7-10 business days. If Ms. [redacted] needs anything else, we encourage her to contact us personally at the number below. Thank you for bringing this matter to our attention. Sincerely, [redacted] Client Services [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Chase executive office tried to contact me when I was out of town, I emailed back and said I would be back on May ** and said they could call me on June *. No one called me on June * and I tried to contact them without success and no one replied the messages I left. I don't see how sincere they want to resolve the issue and never received any reply.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11011601, and find that this resolution is satisfactory to me.
Sincerely,
Maritza [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Ms. T[redacted], A corporate employee, was able to assist me and clear up the confusion and overdraft issue I had with Chase, and their customer service hotline. She provided me with additional information to prvent a situation such as the one I was in from happening again, and shared contact information pertaining to me and my personal banking. My situation being unique, I was refunded.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from Ariane D[redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer over the phone on June *, 2016. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jorge P[redacted] Chase Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
April 29, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated April 27, 2016, regarding Ms. [redacted]’s complaint. Our...
records indicate on July 16, 2010 we received an order from Ms. [redacted] for the “Russian Black Lacquer” nativity collection. While we did send her the first two issues in the collection, production issues prevented us from being able to create the rest of the nativity and the series was canceled. Since Ms. [redacted] only received two of the items in the collection, we are willing to give her a full refund of $36.98 for each of them. Our records also show we received an order from Ms. [redacted] for the “1908 Indian Head Gold Quarter Eagle” coin on April 21, 2016 for $808.00 ($799.00 + s&h) via mail to be paid in full. After reviewing the advertisement she was given, I see the offer does list the price of the coin for $699.00 instead of the $799.00. Since this was our error, we will honor the price listed in the advertisement and I have taken $100.00 off the total of the coin leaving the coin’s balance at $708.00. The order was processed as a full payment order as well; if she would like to pay in installments, she is welcome to contact us directly to set up payments. We also received Ms. [redacted]’s payment of $105.88 and applied it to her account. We apologize for any confusion with the billing involving the “Queen with the President” coin. She can disregard the invoice as it was automatically sent out two days before we received her payment, therefore, there is currently no longer a balance on this item. We do apologize for the confusion with her billing and purchases. Again, Ms. [redacted] can reach an agent at 866-285-2334 to set up installment payments or if she has any more questions regarding her orders; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from Van Tran – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2016. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jorge P[redacted] Chase Executive Office [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on July **, 2016 and July **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Sabrina N[redacted] Chase Executive Office [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on January *, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, Lisa D[redacted] Executive Office [redacted]
March 29, 2016 Ms. Esther [redacted]Assistant ManagerDirect Retail ServicesRevdex.com330 N. Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Dolores [redacted]...
...⇄ Case # 11295924[redacted] ...⇄ Account # [redacted] We are in receipt of your email dated March 29, 2016 regarding Ms. [redacted]’ complaint. We regret that Ms. [redacted] has had a poor experience with us. We shipped her Eagles Sneakers on 2/24/2016 but after hearing from Ms. [redacted] that she did not receive them, we determined the shoes were “lost in shipment” and submitted a request for a replacement. Unfortunately, we are no longer selling these sneakers and canceled the replacement order today. She will be refunded $79.94; the amount she initially paid for the shoes. We are sending Ms. [redacted] a $10 gift certificate via the mail so that she may use it for future purchases. We apologize for any inconvenience.
[redacted] Case [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated December 28, 2015, regarding Ms. [redacted] complaint. Our records show we received an order from Ms. [redacted] for the “Together in Love Personalized Diamond Ring,” to be shipped to her at the above address. Her order was shipped on December 17, 2015, and although delivery is usually made within 7-10 business days, it has been our experience that USPS can take up to 30 days to deliver our merchandise to our clients. Since this was a Christmas Guaranteed item and should have been delivered no later than December 24, 2015, we are considering this shipment lost. We sincerely apologize for this rare occurrence and we will certainly make things right. Please be assured that we will replace any shipment that is lost, or refund it in full. This action is in accordance with our guarantee of safe delivery, and in the interest of good client relations. I have issued Ms. [redacted] a full refund and she will receive it on her PayPal account within the next 3-5 business days. Should she decide she wants the ring, she can contact us directly at [redacted] to place the new order for 50% off of the total cost; our hours are Monday through Friday, 7:00am to 6:00pm (CT). I have noted the account to apply the discount if she calls in the order. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services Tell us why here...
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on February *, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
March 13, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 [redacted]...
[redacted] ...⇄ />
[redacted] ...⇄ Wausau, WI 54401 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated February 24, 2018, regarding Mr. [redacted] complaint. We have reviewed our records and found the order for a [redacted] Cuckoo Clock” under the name of [redacted]. We are sorry to hear the clock is no longer working properly. We do have a 365 day warranty on this item and although it is slightly past the warranty date, we will be glad to offer an exchange, replacement or complete refund to Mr. [redacted]. We apologize for any inconvenience this may have caused Mr. [redacted]. Please let us know how he would like us to proceed. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
December 24, 2015Ms. Esther [redacted]Customer Relations AdvocateRevdex.com330 N. Wabash Avenue, Suite 2006Chicago, IL 60611RE: Todd [redacted] ...⇄ [redacted] ...⇄ />
[redacted]Case # 10975812Account # [redacted]Dear Mr. [redacted]:We are in receipt of your notification, dated December 2, 2015, regarding Mr. [redacted] rebuttal.We respectfully disagree with Mr. [redacted] view on our Christmas Guarantee and our overall practices as a reputable business. He is correct that the ring is currently at our vendor and has not shipped out. The ring would have made it for our Christmas Guarantee, however, the guarantee is void if payment is not available by the guarantee cutoff date. He was unable to meet the criteria to complete the purchase and fulfill the agreement, so his order was no longer guaranteed. After my first reply to Mr. [redacted] complaint, our system began our pre-authorization process on the credit card ending in x9466 provided by him. The pre-authorization process is an attempt to “test” the credit card to make sure the address associated with the card is correct and the appropriate funds are available for the purchase. Our records show our first attempt at pre-authorization occurred December 11 and the card failed the request. The card failed again on December 14 and 17. The card did pass our last attempt on December 21, however, the cutoff date for the Christmas Guarantee concerning personalized jewelry was December 16; 5 days before his card passed pre-authorization. Since payment was not available by the December 16 cutoff date, his order was no longer eligible for the guarantee. These events took place after my first response was submitted so this information was not available at the time of my letter. If Mr. [redacted] decides to keep the order, he will receive the ring in the next couple of weeks. If he no longer wants the ring he is welcome to call us and cancel his order. He has not yet been charged for the ring. Our hours are Monday through Friday, 7:00am to 6:00pm (CT).Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.Sincerely,Tofer [redacted]Client Services
January 26, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ />
[redacted] ...⇄ New Lenox, IL. 60451-3817 [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated January 26, 2018, regarding Mr. [redacted] complaint. We are sorry to hear Mr. [redacted] no longer wishes for us to contact him. As he requested, his account has been coded to prohibit future phone calls. His account has also been coded to prohibit future e-mails and mailings, however, mailings are prepared in advance, and it is possible that a few notifications will still reach him. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback very seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on January *, 2017. In order to protect consumer privacy, the consumer has been...
advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Cheryl W[redacted] JPMorgan Chase Executive Office
March 27, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Diane M....
[redacted] ...⇄ [redacted] ...⇄ Rocklin, CA. 95765 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated March 25, 2017, regarding Ms[redacted] complaint. Our records show that we received an order, in Ms. [redacted] name, at the above address, for one “Forever Disney” women’s hoodie. At her request, it is scheduled to be charged to her credit card, in full minus the previous credit given, following the shipment of the hoodie. We are sorry to disappoint Ms. Harris, but there have been delays in shipping her order, due to production difficulties. On February 3, 2017, a notification was sent advising her of this issue, and requesting confirmation that she wished to keep her order. Unfortunately we did not receive a response and, as required by FTC regulations, our system canceled her order. We apologize for this inconvenience. Ms. [redacted] is welcome to place the order again and we will give her the same credit that was offered on the canceled order. As you can see on our website, http://www.bradfordexchange.com/products/124052001_disney-character-art-womens-h...⇄ the hoodie is scheduled to begin shipping again around May 1, 2017. If Ms. [redacted] would like to place the order again at the same price, or if she has any other questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer King Client Services
May 19, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Lina M....
[redacted] ...⇄ [redacted]. ...⇄ Wilmington, DE. 19805 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated May 19, 2017, regarding Ms. [redacted] complaint. Our records show we received an order for the “Jack and Sally” Nightmare romance doll set on December 26, 2016 via the internet in Ms. [redacted] name. We are sorry to disappoint Ms. [redacted], but this is a brand new item and we have been informed that there have been several delays in shipping her order due to production difficulties. After an item is delayed over 8 weeks, we send out a notification through the U.S. mail informing the client of the delay and requesting confirmation that they would like to keep their order. We sent the notice on March 14, 2017 but we did not receive confirmation and our system automatically canceled the order on April 19, 2017 per FTC regulations. Since Ms. [redacted] would still like the order, we have reinstated it under her account with the same credit card used for the original order. We apologize for the wait; we have upgraded the handling of her order to ensure she will be one of the first to receive the doll set when our first shipment comes in and we have compensated the shipping for her. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 866-551-8965; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
...
November 10, 2016 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated November 10, 2016 regarding Ms. [redacted]’s complaint. We are deeply sorry for Ms. [redacted]’s disappointment and frustration with our company. Our customer service team followed protocol when speaking with Ms. [redacted], however, after further review we have determined that her labels are lost in shipment and we are promptly replacing them. She should receive them within 7-10 business days. If Ms. [redacted] needs anything else, we encourage her to contact us personally at the number below. Thank you for bringing this matter to our attention. Sincerely, [redacted] Client Services [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Chase executive office tried to contact me when I was out of town, I emailed back and said I would be back on May ** and said they could call me on June *. No one called me on June * and I tried to contact them without success and no one replied the messages I left. I don't see how sincere they want to resolve the issue and never received any reply.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11011601, and find that this resolution is satisfactory to me.
Sincerely,
Maritza [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Ms. T[redacted], A corporate employee, was able to assist me and clear up the confusion and overdraft issue I had with Chase, and their customer service hotline. She provided me with additional information to prvent a situation such as the one I was in from happening again, and shared contact information pertaining to me and my personal banking. My situation being unique, I was refunded.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from Ariane D[redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer over the phone on June *, 2016. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jorge P[redacted] Chase Executive Office [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
April 29, 2016 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated April 27, 2016, regarding Ms. [redacted]’s complaint. Our...
records indicate on July 16, 2010 we received an order from Ms. [redacted] for the “Russian Black Lacquer” nativity collection. While we did send her the first two issues in the collection, production issues prevented us from being able to create the rest of the nativity and the series was canceled. Since Ms. [redacted] only received two of the items in the collection, we are willing to give her a full refund of $36.98 for each of them. Our records also show we received an order from Ms. [redacted] for the “1908 Indian Head Gold Quarter Eagle” coin on April 21, 2016 for $808.00 ($799.00 + s&h) via mail to be paid in full. After reviewing the advertisement she was given, I see the offer does list the price of the coin for $699.00 instead of the $799.00. Since this was our error, we will honor the price listed in the advertisement and I have taken $100.00 off the total of the coin leaving the coin’s balance at $708.00. The order was processed as a full payment order as well; if she would like to pay in installments, she is welcome to contact us directly to set up payments. We also received Ms. [redacted]’s payment of $105.88 and applied it to her account. We apologize for any confusion with the billing involving the “Queen with the President” coin. She can disregard the invoice as it was automatically sent out two days before we received her payment, therefore, there is currently no longer a balance on this item. We do apologize for the confusion with her billing and purchases. Again, Ms. [redacted] can reach an agent at 866-285-2334 to set up installment payments or if she has any more questions regarding her orders; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from Van Tran – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on June **, 2016. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jorge P[redacted] Chase Executive Office [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided over the phone to the customer on July **, 2016 and July **, 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Sabrina N[redacted] Chase Executive Office [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on January *, 2016. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, Lisa D[redacted] Executive Office [redacted]
March 29, 2016 Ms. Esther [redacted]Assistant ManagerDirect Retail ServicesRevdex.com330 N. Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Dolores [redacted]...
...⇄ Case # 11295924[redacted] ...⇄ Account # [redacted] We are in receipt of your email dated March 29, 2016 regarding Ms. [redacted]’ complaint. We regret that Ms. [redacted] has had a poor experience with us. We shipped her Eagles Sneakers on 2/24/2016 but after hearing from Ms. [redacted] that she did not receive them, we determined the shoes were “lost in shipment” and submitted a request for a replacement. Unfortunately, we are no longer selling these sneakers and canceled the replacement order today. She will be refunded $79.94; the amount she initially paid for the shoes. We are sending Ms. [redacted] a $10 gift certificate via the mail so that she may use it for future purchases. We apologize for any inconvenience.
January 5, 2016 Ms[redacted] Customer Relations Advocate Revdex.com [redacted]
RE: Ms. [redacted]
[redacted] ...
[redacted] Case [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated December 28, 2015, regarding Ms. [redacted] complaint. Our records show we received an order from Ms. [redacted] for the “Together in Love Personalized Diamond Ring,” to be shipped to her at the above address. Her order was shipped on December 17, 2015, and although delivery is usually made within 7-10 business days, it has been our experience that USPS can take up to 30 days to deliver our merchandise to our clients. Since this was a Christmas Guaranteed item and should have been delivered no later than December 24, 2015, we are considering this shipment lost. We sincerely apologize for this rare occurrence and we will certainly make things right. Please be assured that we will replace any shipment that is lost, or refund it in full. This action is in accordance with our guarantee of safe delivery, and in the interest of good client relations. I have issued Ms. [redacted] a full refund and she will receive it on her PayPal account within the next 3-5 business days. Should she decide she wants the ring, she can contact us directly at [redacted] to place the new order for 50% off of the total cost; our hours are Monday through Friday, 7:00am to 6:00pm (CT). I have noted the account to apply the discount if she calls in the order. Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services Tell us why here...
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on February *, 2018. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
March 13, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 [redacted]...
[redacted] ...⇄ /> [redacted] ...⇄ Wausau, WI 54401 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated February 24, 2018, regarding Mr. [redacted] complaint. We have reviewed our records and found the order for a [redacted] Cuckoo Clock” under the name of [redacted]. We are sorry to hear the clock is no longer working properly. We do have a 365 day warranty on this item and although it is slightly past the warranty date, we will be glad to offer an exchange, replacement or complete refund to Mr. [redacted]. We apologize for any inconvenience this may have caused Mr. [redacted]. Please let us know how he would like us to proceed. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
December 24, 2015Ms. Esther [redacted]Customer Relations AdvocateRevdex.com330 N. Wabash Avenue, Suite 2006Chicago, IL 60611RE: Todd [redacted] ...⇄ [redacted] ...⇄ /> [redacted]Case # 10975812Account # [redacted]Dear Mr. [redacted]:We are in receipt of your notification, dated December 2, 2015, regarding Mr. [redacted] rebuttal.We respectfully disagree with Mr. [redacted] view on our Christmas Guarantee and our overall practices as a reputable business. He is correct that the ring is currently at our vendor and has not shipped out. The ring would have made it for our Christmas Guarantee, however, the guarantee is void if payment is not available by the guarantee cutoff date. He was unable to meet the criteria to complete the purchase and fulfill the agreement, so his order was no longer guaranteed. After my first reply to Mr. [redacted] complaint, our system began our pre-authorization process on the credit card ending in x9466 provided by him. The pre-authorization process is an attempt to “test” the credit card to make sure the address associated with the card is correct and the appropriate funds are available for the purchase. Our records show our first attempt at pre-authorization occurred December 11 and the card failed the request. The card failed again on December 14 and 17. The card did pass our last attempt on December 21, however, the cutoff date for the Christmas Guarantee concerning personalized jewelry was December 16; 5 days before his card passed pre-authorization. Since payment was not available by the December 16 cutoff date, his order was no longer eligible for the guarantee. These events took place after my first response was submitted so this information was not available at the time of my letter. If Mr. [redacted] decides to keep the order, he will receive the ring in the next couple of weeks. If he no longer wants the ring he is welcome to call us and cancel his order. He has not yet been charged for the ring. Our hours are Monday through Friday, 7:00am to 6:00pm (CT).Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.Sincerely,Tofer [redacted]Client Services
January 26, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ /> [redacted] ...⇄ New Lenox, IL. 60451-3817 [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated January 26, 2018, regarding Mr. [redacted] complaint. We are sorry to hear Mr. [redacted] no longer wishes for us to contact him. As he requested, his account has been coded to prohibit future phone calls. His account has also been coded to prohibit future e-mails and mailings, however, mailings are prepared in advance, and it is possible that a few notifications will still reach him. Although he will no longer be an active customer of The Bradford Exchange we would like to express our appreciation for his previous patronage. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services