February 14, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted] ...⇄ />
[redacted] ...⇄ Helendale, CA. 92342 [redacted] [redacted] [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated February 8, 2018, regarding Ms. [redacted] rebuttal. The credit that was applied to the total balance was entered on February 6, and would not have shown on the e-mail that was sent to Ms. [redacted]. I applied the credit myself and it is reflected in our system. The total for the stein was $147.98, and the credit of $36.99 was applied, leaving a balance of $110.99. She was recently charged a payment of $36.99, leaving a final balance of $74.00. Our records show the replacement stein has been shipped and she may use tracking number [redacted] on www.fedex.com/us to track her shipment. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
March 30, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ 123 Your Street ...⇄ New York, NY. 10101 Case # [redacted] Account # Unknown Dear Ms. [redacted]: We are in receipt of your notification, March 29, 2017, regarding Mr. [redacted]’s complaint. We are sorry that Mr. [redacted] is having trouble unsubscribing from our e-mail list. I have contacted our e-mail marketing department and the e-mail j[redacted].com has been removed from our e-mail database. He will no longer receive our e-mail advertisements. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is 877-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10988282, and find that this resolution is satisfactory to me.
Upon reaching someone by telephone at The Bradford Exchange CORPORATE office, direct action was taken. I appreciate their expediting the clock and the credit is much appreciated but was not my intent; I had simply wanted the clock as it was intended to be a very special birthday gift. Reaching someone to make this right was difficult and I sincerely appreciate their help but I also hope that it will cause the company to look at this situation to ensure nobody else has the same difficulties and challenges. Unforeseen problems arise daily in the world but it how the problemis rectified that makes even bad situations turn out good. The corporate office did rectify what the customer service department would not.Thank you very much --the gift was loved by its recipient!!I will order from The Bradford Exchange again--in the very near future.
Sincerely,
Djuna Kay [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I feel that this company owes me so much after everything I went through the stress, the Christmas presents and family I didn't get to see as well as the bills I didn't get to pay so much. I feel that they should do something they say they don't give money but look what they took from me all for $ 175.08 I hope they enjoy my money I may have owed them part of this but they owe me much much more...
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
January 22, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Christina [redacted]...
...⇄ 107 Rider Drive ...⇄ Beckley, WV. 25801 Case # 11096982 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 21, 2016, regarding Ms. [redacted]’s complaint. Our records show that we received an internet order for two of our “Protection & Strength for my Son” bracelets. We had shipped both bracelets to Ms. [redacted] on December 3, 2015, in plenty of time for her to receive before Christmas. She contacted us December 31, 2015 and she explained she did not receive the bracelets. The representative she spoke with coded them as lost in outbound mail and sent out replacement bracelets to the same address the previous ones were shipped to, which is the same as the one provided by Ms. [redacted] above. We did charge Ms. [redacted] when the bracelets shipped the first time, as we always charge the first payment when an item ships out to the client. Our website did say the item was guaranteed to arrive by December 24, 2015, however, it did not say the client won’t be charged if it does not arrive in time. We shipped the bracelets on time and once it is with the carrier, what happens to the package is out of our hands and not normally our responsibility. We sincerely apologize the bracelets were lost in shipment, and, in the interest of keeping good client relations, I have liquidated the remaining balance of $87.98 for the two bracelets so she has received a 50% discount on the total of her order. If Ms. [redacted] has any other questions, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided in writing on July *, 2015. We consider this matter closed and we are no longer responding to this complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jonathan D[redacted] Executive Office This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on November **, 2017. In order to protect consumer privacy, the consumer has been advised they have the option...
to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
This is in response to the complaint from [redacted] – Case No. [redacted] We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on August *, 2017. In order to protect consumer privacy, the consumer has been advised they have...
the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
December 20, 2016 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] AVE. [redacted], SC 29812-1598 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 20, regarding Ms. [redacted]’s complaint. We regret any inconveniences that Ms. [redacted] has endured with our company. We understand that the wrong doll was delivered to her, therefore on 12/20 we processed a replacement with free express shipping. This doll should arrive no later than Friday 12/23 but will likely arrive on 12/22. She is more than welcome to contact us at the information below for a tracking number. Thank you for bringing this matter to our attention and hope that Ms. [redacted] enjoys her doll. Sincerely, [redacted] Client Services [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is no way a business should conduct themselves. I do not feel anyone cared that this was a Christmas present. Reminding me my credit card hasn't been charged yet and that I can still get a return is a slap in the face. This item is unique and can only be purchased though here.
Sincerely,
Claudia [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on October *,...
2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Lisa D[redacted] Executive Office
September 13, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Michelle [redacted]...
...⇄ 2046 Swann Rd. ...⇄ Ransomville, NY 14131 Case # 11701698 Account # 624963208 Dear Ms. [redacted]: We are in receipt of your notification, dated September 9, 2016, regarding Ms. [redacted]’s complaint. Our records show we received an order for two boxes of checks in the “Security Checks” design on August 26, 2016. We are very sorry to hear Ms. [redacted] received the incorrect shipment and we are willing to reorder her checks, or, she may return them for a full refund. I have requested that a pre-paid postage label be sent to Ms. [redacted] via U.S. Mail so that she may return her order at no cost to her. If Ms. [redacted] has any other questions, or would like to have a replacement sent, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on August **, 2016 In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Keesha A[redacted] Executive Office
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on September **, 2017. In order to protect consumer privacy, the consumer has been advised...
they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on November *, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
May 11, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted], OH 44109...
...⇄ ...⇄ Case # [redacted] Account # [redacted] Dear Mr. [redacted], We are in receipt of your letter dated May 10, 2016 regarding Mr. [redacted] complaint. We are incredibly sorry for the delay but Mr. [redacted] refund check for $45.94. Please inform him that it should arrive within the next two weeks. He is welcome to contact us at the number below for any other questions. We thank Mr. [redacted] for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services [redacted]
At this time, I have been contacted directly by JPMorgan Chase & Co. regarding complaint ID [redacted], however my complaint has NOT been resolved because: when the representative contacted me, I returned the call to the number, but no one answered and I still haven't received an...
updated statement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
February 14, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted] ...⇄ /> [redacted] ...⇄ Helendale, CA. 92342 [redacted] [redacted] [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated February 8, 2018, regarding Ms. [redacted] rebuttal. The credit that was applied to the total balance was entered on February 6, and would not have shown on the e-mail that was sent to Ms. [redacted]. I applied the credit myself and it is reflected in our system. The total for the stein was $147.98, and the credit of $36.99 was applied, leaving a balance of $110.99. She was recently charged a payment of $36.99, leaving a final balance of $74.00. Our records show the replacement stein has been shipped and she may use tracking number [redacted] on www.fedex.com/us to track her shipment. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
March 30, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ 123 Your Street ...⇄ New York, NY. 10101 Case # [redacted] Account # Unknown Dear Ms. [redacted]: We are in receipt of your notification, March 29, 2017, regarding Mr. [redacted]’s complaint. We are sorry that Mr. [redacted] is having trouble unsubscribing from our e-mail list. I have contacted our e-mail marketing department and the e-mail j[redacted].com has been removed from our e-mail database. He will no longer receive our e-mail advertisements. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is 877-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10988282, and find that this resolution is satisfactory to me.
Upon reaching someone by telephone at The Bradford Exchange CORPORATE office, direct action was taken. I appreciate their expediting the clock and the credit is much appreciated but was not my intent; I had simply wanted the clock as it was intended to be a very special birthday gift. Reaching someone to make this right was difficult and I sincerely appreciate their help but I also hope that it will cause the company to look at this situation to ensure nobody else has the same difficulties and challenges. Unforeseen problems arise daily in the world but it how the problemis rectified that makes even bad situations turn out good. The corporate office did rectify what the customer service department would not.Thank you very much --the gift was loved by its recipient!!I will order from The Bradford Exchange again--in the very near future.
Sincerely,
Djuna Kay [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I feel that this company owes me so much after everything I went through the stress, the Christmas presents and family I didn't get to see as well as the bills I didn't get to pay so much. I feel that they should do something they say they don't give money but look what they took from me all for $ 175.08 I hope they enjoy my money I may have owed them part of this but they owe me much much more...
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
January 22, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Christina [redacted]...
...⇄ 107 Rider Drive ...⇄ Beckley, WV. 25801 Case # 11096982 Account # [redacted] Dear Ms. [redacted]: We are in receipt of your notification, dated January 21, 2016, regarding Ms. [redacted]’s complaint. Our records show that we received an internet order for two of our “Protection & Strength for my Son” bracelets. We had shipped both bracelets to Ms. [redacted] on December 3, 2015, in plenty of time for her to receive before Christmas. She contacted us December 31, 2015 and she explained she did not receive the bracelets. The representative she spoke with coded them as lost in outbound mail and sent out replacement bracelets to the same address the previous ones were shipped to, which is the same as the one provided by Ms. [redacted] above. We did charge Ms. [redacted] when the bracelets shipped the first time, as we always charge the first payment when an item ships out to the client. Our website did say the item was guaranteed to arrive by December 24, 2015, however, it did not say the client won’t be charged if it does not arrive in time. We shipped the bracelets on time and once it is with the carrier, what happens to the package is out of our hands and not normally our responsibility. We sincerely apologize the bracelets were lost in shipment, and, in the interest of keeping good client relations, I have liquidated the remaining balance of $87.98 for the two bracelets so she has received a 50% discount on the total of her order. If Ms. [redacted] has any other questions, she can contact us directly at 866-285-2334; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided in writing on July *, 2015. We consider this matter closed and we are no longer responding to this complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jonathan D[redacted] Executive Office This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on November **, 2017. In order to protect consumer privacy, the consumer has been advised they have the option...
to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
This is in response to the complaint from [redacted] – Case No. [redacted] We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on August *, 2017. In order to protect consumer privacy, the consumer has been advised they have...
the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
...
December 20, 2016 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] AVE. [redacted], SC 29812-1598 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 20, regarding Ms. [redacted]’s complaint. We regret any inconveniences that Ms. [redacted] has endured with our company. We understand that the wrong doll was delivered to her, therefore on 12/20 we processed a replacement with free express shipping. This doll should arrive no later than Friday 12/23 but will likely arrive on 12/22. She is more than welcome to contact us at the information below for a tracking number. Thank you for bringing this matter to our attention and hope that Ms. [redacted] enjoys her doll. Sincerely, [redacted] Client Services [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: This is no way a business should conduct themselves. I do not feel anyone cared that this was a Christmas present. Reminding me my credit card hasn't been charged yet and that I can still get a return is a slap in the face. This item is unique and can only be purchased though here.
Sincerely,
Claudia [redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on October *,...
2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Lisa D[redacted] Executive Office
September 13, 2016 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Michelle [redacted]...
...⇄ 2046 Swann Rd. ...⇄ Ransomville, NY 14131 Case # 11701698 Account # 624963208 Dear Ms. [redacted]: We are in receipt of your notification, dated September 9, 2016, regarding Ms. [redacted]’s complaint. Our records show we received an order for two boxes of checks in the “Security Checks” design on August 26, 2016. We are very sorry to hear Ms. [redacted] received the incorrect shipment and we are willing to reorder her checks, or, she may return them for a full refund. I have requested that a pre-paid postage label be sent to Ms. [redacted] via U.S. Mail so that she may return her order at no cost to her. If Ms. [redacted] has any other questions, or would like to have a replacement sent, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Revdex.com:At this time, my complaint, ID [redacted] regarding JPMorgan Chase & Co. has been resolved.
Sincerely,[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on August **, 2016 In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Keesha A[redacted] Executive Office
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone on September **, 2017. In order to protect consumer privacy, the consumer has been advised...
they have the option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on November *, 2017. In order to protect consumer privacy, the consumer has been advised they have the option to share the...
response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
May 11, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. [redacted], OH 44109...
...⇄ ...⇄ Case # [redacted] Account # [redacted] Dear Mr. [redacted], We are in receipt of your letter dated May 10, 2016 regarding Mr. [redacted] complaint. We are incredibly sorry for the delay but Mr. [redacted] refund check for $45.94. Please inform him that it should arrive within the next two weeks. He is welcome to contact us at the number below for any other questions. We thank Mr. [redacted] for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services [redacted]
At this time, I have been contacted directly by JPMorgan Chase & Co. regarding complaint ID [redacted], however my complaint has NOT been resolved because: when the representative contacted me, I returned the call to the number, but no one answered and I still haven't received an...
updated statement.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]