Complaint: 11012027
I am rejecting this response because: From the complaints that I have read from other customers, this is the norm for this company to promise things & never deliver them in a timely manner. I don't understand why this company still has a A rating with the Revdex.com.
Sincerely,
Kevin [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
May 24, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Pamela...
[redacted] ...⇄ 182 Plaistow Rd. Unit 11 Plaistow, NH. 03865 Case # 12166354 Account # 639619646 Dear Ms. [redacted]: We are in receipt of your notification, dated May 22, 2017, regarding Ms. [redacted]’s complaint. We are sorry Ms. [redacted] is having trouble receiving a refund. The agent she spoke with did say that we have an account for her, but the account does not show any orders. The only items on the account are requests for our free catalogs that occurred on May 21, 2017. Our records show that we have never received an order, and did not receive a payment or cash a check in Ms. [redacted]’s name. In order to investigate this further, we will need a copy of the front and back of the check. Since the check is not shown in our system, we urge Ms. [redacted] to contact her bank to find out who had cashed the check or to dispute the payment as a third party may have intercepted the check and cashed it. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Complaint: [redacted]
I am rejecting this response because: I no longer trust them to provide me the service I expect. I have already cancelled this order.
Sincerely,
[redacted]
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone onFebruary **, 2018. In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] [mailto:[redacted]@gmail.com] Sent: Monday, January 09, 2017 12:27 PM To: Revdex.com Info <[email protected]> Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted] We have received our doll and she is perfect. Thank you for your help in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: GEORGE [redacted], OH 43606-3439 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your letter, dated June 14, 2017 regarding Mr. [redacted] complaint. We apologize for any inconvenience Mr. [redacted] has endured with our company. We have received all the necessary documentation and reprinted his checks at no cost and they are preparing to ship out. We hope this resolution is satisfactory for Mr. [redacted] and should he need anything else, he can contact us at the information below. Sincerely, Kelsey [redacted] Client Services 866-551-8965
December 27, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted]
[redacted]
[redacted]
Case # [redacted] Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your...
notification, dated December 22, 2016, regarding Ms. [redacted] complaint.
Our records show we received three separate orders via our website for our “American the Beautiful” pendant necklace in Ms. [redacted] name. One was ordered November 29, the second on November 30, and the third on December 1, 2016. We received a phone call from her on November 30 to cancel the first order, and it was canceled upon her request. We did not receive any notice to cancel another pendant, so they were both charged and shipped on December 8, 2016.
We are sorry to hear Ms. [redacted] is not satisfied with the quality of the pendants and will happily refund the payments she has made on both. Any returns take 30 days to receive and process, however, in the interest of keeping good client relations, I have issued refunds for both pendants and she will receive them back on her card within the next 3-5 business days, excluding holidays.
If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from **. [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **, 2015. ...⇄ In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted] Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The agency have restored my online access so that I can pay my bills, since they have made no effort in sending me snail mail.
Sincerely,
[redacted]
[redacted] ...⇄ Assistant ManagerDirect Retail ServicesRevdex.com330 North Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Ms. [redacted] Case # [redacted]Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated February 18. 2017 regarding Ms. [redacted]’s complaint. We have canceled Ms. [redacted]’s collection of “Son’s of Anarchy [redacted] Lighters” and refunded her for issues #1 and #2. She will see the funds post on her credit card within 2-4 business days. We also request that Ms. [redacted] return lighter #2 when it arrives. We will mail her a pre-paid return label for this procedure. We apologize for any confusion and should Ms. [redacted] need anything else, she is invited to contact us at the information below. Thank you for bringing this matter to our attention. Sincerely, [redacted]Client Services[redacted][email protected][redacted]
This e-mail is to acknowledge receipt of your correspondence from Case ID #[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on May **, 2016. In order to protect consumer privacy, the...
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Allison A[redacted] Executive Office
Revdex.com:At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted]. I would like for this complaint to remain open as the business has not made the proper contact with me.Sincerely,[redacted]
This e-mail is to acknowledge receipt of your correspondence from Carla Rivera- Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer by letter on January *, 2017. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Kawana C[redacted]Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and detailed response was provided verbally to the customer on August **,2016. In order to protect consumer...
privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Brenda L G[redacted] Executive Office
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] S. [redacted] Place Lincoln, NE [redacted]-2241 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated May 24, 2017 regarding Ms. [redacted]’ complaint. We regret that Ms. [redacted] has had difficulties ordering with us. We understand that she wants a refund check for item # 09-[redacted]-002 “[redacted]” and we will oblige. She can void and mail back the other refund check in her possession. A new refund check will arrive in 10-15 business days. If Ms. [redacted] needs anything else, she is welcome to discuss the fiduciary details on her account at the number below. Sincerely, [redacted] Client Services 1-800-[redacted]-[redacted]
January 16, 2017 Ms. Esther [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: SHERRI [redacted], WA 98855-9441 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated January 12, 2017 2016 regarding Ms. [redacted] rebuttal. We understand Ms. [redacted] desired settlement and have refunded her for the Munster’s Clock. She can return it with a pre-paid postage label. A refund check for $56.23 will arrive in the mail within 10-15 business days. As of 1/12, there is a new order for the Timeless Majesty Cuckoo Clock. We have mailed a pre-shipment invoice should Ms. [redacted] want to continue with this order. Thank you. Sincerely, Kelsey [redacted] Client Services [redacted]
Complaint: 11012027
I am rejecting this response because: From the complaints that I have read from other customers, this is the norm for this company to promise things & never deliver them in a timely manner. I don't understand why this company still has a A rating with the Revdex.com.
Sincerely,
Kevin [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
May 24, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Pamela...
[redacted] ...⇄ 182 Plaistow Rd. Unit 11 Plaistow, NH. 03865 Case # 12166354 Account # 639619646 Dear Ms. [redacted]: We are in receipt of your notification, dated May 22, 2017, regarding Ms. [redacted]’s complaint. We are sorry Ms. [redacted] is having trouble receiving a refund. The agent she spoke with did say that we have an account for her, but the account does not show any orders. The only items on the account are requests for our free catalogs that occurred on May 21, 2017. Our records show that we have never received an order, and did not receive a payment or cash a check in Ms. [redacted]’s name. In order to investigate this further, we will need a copy of the front and back of the check. Since the check is not shown in our system, we urge Ms. [redacted] to contact her bank to find out who had cashed the check or to dispute the payment as a third party may have intercepted the check and cashed it. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Complaint: [redacted]
I am rejecting this response because:
I DID NOT send anything in to order that ring .
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I no longer trust them to provide me the service I expect. I have already cancelled this order.
Sincerely,
[redacted]
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone onFebruary **, 2018. In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] [mailto:[redacted]@gmail.com] Sent: Monday, January 09, 2017 12:27 PM To: Revdex.com Info <[email protected]> Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted] We have received our doll and she is perfect. Thank you for your help in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
June 19, 2017 Ms. Esther...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: GEORGE [redacted], OH 43606-3439 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your letter, dated June 14, 2017 regarding Mr. [redacted] complaint. We apologize for any inconvenience Mr. [redacted] has endured with our company. We have received all the necessary documentation and reprinted his checks at no cost and they are preparing to ship out. We hope this resolution is satisfactory for Mr. [redacted] and should he need anything else, he can contact us at the information below. Sincerely, Kelsey [redacted] Client Services 866-551-8965
December 27, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted]
[redacted]
[redacted]
Case # [redacted] Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your...
notification, dated December 22, 2016, regarding Ms. [redacted] complaint.
Our records show we received three separate orders via our website for our “American the Beautiful” pendant necklace in Ms. [redacted] name. One was ordered November 29, the second on November 30, and the third on December 1, 2016. We received a phone call from her on November 30 to cancel the first order, and it was canceled upon her request. We did not receive any notice to cancel another pendant, so they were both charged and shipped on December 8, 2016.
We are sorry to hear Ms. [redacted] is not satisfied with the quality of the pendants and will happily refund the payments she has made on both. Any returns take 30 days to receive and process, however, in the interest of keeping good client relations, I have issued refunds for both pendants and she will receive them back on her card within the next 3-5 business days, excluding holidays.
If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted] Client Services
This e-mail is to acknowledge receipt of your correspondence from **. [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **, 2015. ...⇄ In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted] Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The agency have restored my online access so that I can pay my bills, since they have made no effort in sending me snail mail.
Sincerely,
[redacted]
February 20, 2017Ms. [redacted]...
[redacted] ...⇄ Assistant ManagerDirect Retail ServicesRevdex.com330 North Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Ms. [redacted] Case # [redacted]Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated February 18. 2017 regarding Ms. [redacted]’s complaint. We have canceled Ms. [redacted]’s collection of “Son’s of Anarchy [redacted] Lighters” and refunded her for issues #1 and #2. She will see the funds post on her credit card within 2-4 business days. We also request that Ms. [redacted] return lighter #2 when it arrives. We will mail her a pre-paid return label for this procedure. We apologize for any confusion and should Ms. [redacted] need anything else, she is invited to contact us at the information below. Thank you for bringing this matter to our attention. Sincerely, [redacted]Client Services[redacted][email protected][redacted]
Hello, I see the credit back on my account!Thank you for the help and taking my complaint in consideration
[redacted]
This e-mail is to acknowledge receipt of your correspondence from Case ID #[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on May **, 2016. In order to protect consumer privacy, the...
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Allison A[redacted] Executive Office
Revdex.com:At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted]. I would like for this complaint to remain open as the business has not made the proper contact with me.Sincerely,[redacted]
This e-mail is to acknowledge receipt of your correspondence from Carla Rivera- Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided to the customer by letter on January *, 2017. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Kawana C[redacted]Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and detailed response was provided verbally to the customer on August **,2016. In order to protect consumer...
privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext.[redacted]. Sincerely, Brenda L G[redacted] Executive Office
May 24, 2017 Ms. [redacted]...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] S. [redacted] Place Lincoln, NE [redacted]-2241 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated May 24, 2017 regarding Ms. [redacted]’ complaint. We regret that Ms. [redacted] has had difficulties ordering with us. We understand that she wants a refund check for item # 09-[redacted]-002 “[redacted]” and we will oblige. She can void and mail back the other refund check in her possession. A new refund check will arrive in 10-15 business days. If Ms. [redacted] needs anything else, she is welcome to discuss the fiduciary details on her account at the number below. Sincerely, [redacted] Client Services 1-800-[redacted]-[redacted]
January 16, 2017 Ms. Esther [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: SHERRI [redacted], WA 98855-9441 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated January 12, 2017 2016 regarding Ms. [redacted] rebuttal. We understand Ms. [redacted] desired settlement and have refunded her for the Munster’s Clock. She can return it with a pre-paid postage label. A refund check for $56.23 will arrive in the mail within 10-15 business days. As of 1/12, there is a new order for the Timeless Majesty Cuckoo Clock. We have mailed a pre-shipment invoice should Ms. [redacted] want to continue with this order. Thank you. Sincerely, Kelsey [redacted] Client Services [redacted]