Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11096982, and find that this resolution is satisfactory to me.
Sincerely,
Christina [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
December 31, 2015 Ms. [redacted] Direct Retail Services Revdex.com [redacted] RE: Mr. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are...
in receipt of your email dated December 23, 2015 regarding Mr. [redacted] complaint. We are incredibly sorry to that Mr. [redacted] has had a poor customer service experience with us. We changed the product id# on this item during the time frame he ordered and reordered which added confusion to the situation. We have shipped two Wizard of Oz Clocks to Mr. [redacted] and he has paid for one in full and a partial payment for the other. We are refunded him the partial payment on the second clock and have mailed a pre-paid return label so that he can send the extra clock back at his convenience. We appreciate her bringing this matter to our attention and again, apologize for the situation. Sincerely, [redacted] Client Services
Complaint: [redacted]
I am rejecting this response because: I no longer trust them to provide me the service I expect. I have already cancelled this order.
Sincerely,
[redacted]
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: GEORGE [redacted], OH 43606-3439 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your letter, dated June 14, 2017 regarding Mr. [redacted] complaint. We apologize for any inconvenience Mr. [redacted] has endured with our company. We have received all the necessary documentation and reprinted his checks at no cost and they are preparing to ship out. We hope this resolution is satisfactory for Mr. [redacted] and should he need anything else, he can contact us at the information below. Sincerely, Kelsey [redacted] Client Services 866-551-8965
This e-mail is to acknowledge receipt of your correspondence from **. [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **, 2015. ...⇄ In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted] Executive Office
Revdex.com:At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted]. I would like for this complaint to remain open as the business has not made the proper contact with me.Sincerely,[redacted]
[redacted] ...⇄ Assistant ManagerDirect Retail ServicesRevdex.com330 North Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Ms. [redacted] Case # [redacted]Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated February 18. 2017 regarding Ms. [redacted]’s complaint. We have canceled Ms. [redacted]’s collection of “Son’s of Anarchy [redacted] Lighters” and refunded her for issues #1 and #2. She will see the funds post on her credit card within 2-4 business days. We also request that Ms. [redacted] return lighter #2 when it arrives. We will mail her a pre-paid return label for this procedure. We apologize for any confusion and should Ms. [redacted] need anything else, she is invited to contact us at the information below. Thank you for bringing this matter to our attention. Sincerely, [redacted]Client Services[redacted][email protected][redacted]
December 27, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted]
[redacted]
[redacted]
Case # [redacted] Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your...
notification, dated December 22, 2016, regarding Ms. [redacted] complaint.
Our records show we received three separate orders via our website for our “American the Beautiful” pendant necklace in Ms. [redacted] name. One was ordered November 29, the second on November 30, and the third on December 1, 2016. We received a phone call from her on November 30 to cancel the first order, and it was canceled upon her request. We did not receive any notice to cancel another pendant, so they were both charged and shipped on December 8, 2016.
We are sorry to hear Ms. [redacted] is not satisfied with the quality of the pendants and will happily refund the payments she has made on both. Any returns take 30 days to receive and process, however, in the interest of keeping good client relations, I have issued refunds for both pendants and she will receive them back on her card within the next 3-5 business days, excluding holidays.
If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The agency have restored my online access so that I can pay my bills, since they have made no effort in sending me snail mail.
Sincerely,
[redacted]
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone onFebruary **, 2018. In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from Case ID #[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on May **, 2016. In order to protect consumer privacy, the...
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Allison A[redacted] Executive Office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] [mailto:[redacted]@gmail.com] Sent: Monday, January 09, 2017 12:27 PM To: Revdex.com Info <[email protected]> Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted] We have received our doll and she is perfect. Thank you for your help in this matter.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided in writing on July *, 2015. We consider this matter closed and we are no longer responding to this complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jonathan D[redacted] Executive Office This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.
February 14, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted] ...⇄ />
[redacted] ...⇄ Helendale, CA. 92342 [redacted] [redacted] [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated February 8, 2018, regarding Ms. [redacted] rebuttal. The credit that was applied to the total balance was entered on February 6, and would not have shown on the e-mail that was sent to Ms. [redacted]. I applied the credit myself and it is reflected in our system. The total for the stein was $147.98, and the credit of $36.99 was applied, leaving a balance of $110.99. She was recently charged a payment of $36.99, leaving a final balance of $74.00. Our records show the replacement stein has been shipped and she may use tracking number [redacted] on www.fedex.com/us to track her shipment. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
March 30, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ 123 Your Street ...⇄ New York, NY. 10101 Case # [redacted] Account # Unknown Dear Ms. [redacted]: We are in receipt of your notification, March 29, 2017, regarding Mr. [redacted]’s complaint. We are sorry that Mr. [redacted] is having trouble unsubscribing from our e-mail list. I have contacted our e-mail marketing department and the e-mail j[redacted].com has been removed from our e-mail database. He will no longer receive our e-mail advertisements. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is 877-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] S. [redacted] Place Lincoln, NE [redacted]-2241 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated May 24, 2017 regarding Ms. [redacted]’ complaint. We regret that Ms. [redacted] has had difficulties ordering with us. We understand that she wants a refund check for item # 09-[redacted]-002 “[redacted]” and we will oblige. She can void and mail back the other refund check in her possession. A new refund check will arrive in 10-15 business days. If Ms. [redacted] needs anything else, she is welcome to discuss the fiduciary details on her account at the number below. Sincerely, [redacted] Client Services 1-800-[redacted]-[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11096982, and find that this resolution is satisfactory to me.
Sincerely,
Christina [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
December 31, 2015 Ms. [redacted] Direct Retail Services Revdex.com [redacted] RE: Mr. [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are...
in receipt of your email dated December 23, 2015 regarding Mr. [redacted] complaint. We are incredibly sorry to that Mr. [redacted] has had a poor customer service experience with us. We changed the product id# on this item during the time frame he ordered and reordered which added confusion to the situation. We have shipped two Wizard of Oz Clocks to Mr. [redacted] and he has paid for one in full and a partial payment for the other. We are refunded him the partial payment on the second clock and have mailed a pre-paid return label so that he can send the extra clock back at his convenience. We appreciate her bringing this matter to our attention and again, apologize for the situation. Sincerely, [redacted] Client Services
Complaint: [redacted]
I am rejecting this response because: I no longer trust them to provide me the service I expect. I have already cancelled this order.
Sincerely,
[redacted]
June 19, 2017 Ms. Esther...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: GEORGE [redacted], OH 43606-3439 Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your letter, dated June 14, 2017 regarding Mr. [redacted] complaint. We apologize for any inconvenience Mr. [redacted] has endured with our company. We have received all the necessary documentation and reprinted his checks at no cost and they are preparing to ship out. We hope this resolution is satisfactory for Mr. [redacted] and should he need anything else, he can contact us at the information below. Sincerely, Kelsey [redacted] Client Services 866-551-8965
This e-mail is to acknowledge receipt of your correspondence from **. [redacted], Complaint No.[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed written response was provided to the consumer on September **, 2015. ...⇄ In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Edward A[redacted] Executive Office
Revdex.com:At this time, I have not been contacted by JPMorgan Chase - Executive Office regarding complaint ID [redacted]. I would like for this complaint to remain open as the business has not made the proper contact with me.Sincerely,[redacted]
February 20, 2017Ms. [redacted]...
[redacted] ...⇄ Assistant ManagerDirect Retail ServicesRevdex.com330 North Wabash Avenue, Suite 2006Chicago, IL 60611 RE: Ms. [redacted] Case # [redacted]Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated February 18. 2017 regarding Ms. [redacted]’s complaint. We have canceled Ms. [redacted]’s collection of “Son’s of Anarchy [redacted] Lighters” and refunded her for issues #1 and #2. She will see the funds post on her credit card within 2-4 business days. We also request that Ms. [redacted] return lighter #2 when it arrives. We will mail her a pre-paid return label for this procedure. We apologize for any confusion and should Ms. [redacted] need anything else, she is invited to contact us at the information below. Thank you for bringing this matter to our attention. Sincerely, [redacted]Client Services[redacted][email protected][redacted]
December 27, 2016
Ms. [redacted]
Customer Relations Advocate
Revdex.com
330 N. Wabash Avenue, Suite 2006
Chicago, IL 60611
RE: [redacted]
[redacted]
[redacted]
Case # [redacted] Account # [redacted]
Dear Ms. [redacted]:
We are in receipt of your...
notification, dated December 22, 2016, regarding Ms. [redacted] complaint.
Our records show we received three separate orders via our website for our “American the Beautiful” pendant necklace in Ms. [redacted] name. One was ordered November 29, the second on November 30, and the third on December 1, 2016. We received a phone call from her on November 30 to cancel the first order, and it was canceled upon her request. We did not receive any notice to cancel another pendant, so they were both charged and shipped on December 8, 2016.
We are sorry to hear Ms. [redacted] is not satisfied with the quality of the pendants and will happily refund the payments she has made on both. Any returns take 30 days to receive and process, however, in the interest of keeping good client relations, I have issued refunds for both pendants and she will receive them back on her card within the next 3-5 business days, excluding holidays.
If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT).
Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future.
Sincerely,
[redacted] Client Services
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The agency have restored my online access so that I can pay my bills, since they have made no effort in sending me snail mail.
Sincerely,
[redacted]
This is in response to the complaint from Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was provided to the customer by phone onFebruary **, 2018. In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time. Sincerely, Executive Office
Hello, I see the credit back on my account!Thank you for the help and taking my complaint in consideration
[redacted]
This e-mail is to acknowledge receipt of your correspondence from Case ID #[redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on May **, 2016. In order to protect consumer privacy, the...
consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, extension [redacted]. Sincerely, Allison A[redacted] Executive Office
Complaint: [redacted]
I am rejecting this response because:
I DID NOT send anything in to order that ring .
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
From: [redacted] [mailto:[redacted]@gmail.com] Sent: Monday, January 09, 2017 12:27 PM To: Revdex.com Info <[email protected]> Subject: Re: You have a New Message from Revdex.com Serving Chicago and Northern Illinois Complaint #[redacted] We have received our doll and she is perfect. Thank you for your help in this matter.
Sincerely,
[redacted]
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted] Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided in writing on July *, 2015. We consider this matter closed and we are no longer responding to this complaint. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, Jonathan D[redacted] Executive Office This transmission may contain information that is proprietary, privileged, confidential, and/or exempt from disclosure under applicable law. If you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution, or use of the information contained herein (including any reliance thereon) is STRICTLY PROHIBITED. If you received this transmission in error, please immediately contact the sender and destroy the material in its entirety, whether in electronic or hard copy format. Although this transmission and any attachments are believed to be free of any virus or other defect that might affect any computer system into which it is received and opened, it is the responsibility of the recipient to ensure that it is virus free and no responsibility is accepted by JPMorgan Chase & Co., its subsidiaries and affiliates (collectively, "JPMC"), as applicable, for any loss or damage arising in any way from its use. Please note that any electronic communication that is conducted within or through JPMC's system is subject to interception, monitoring, review, retention and external production; may be stored or otherwise processed in countries other than the country in which you are located; and will be treated in accordance with JPMC's policies and applicable laws and regulations.
February 14, 2018 [redacted] Customer Relations Advocate Revdex.com [redacted] Chicago, IL 60611 RE: [redacted] ...⇄ /> [redacted] ...⇄ Helendale, CA. 92342 [redacted] [redacted] [redacted] Dear Ms. [redacted] We are in receipt of your notification, dated February 8, 2018, regarding Ms. [redacted] rebuttal. The credit that was applied to the total balance was entered on February 6, and would not have shown on the e-mail that was sent to Ms. [redacted]. I applied the credit myself and it is reflected in our system. The total for the stein was $147.98, and the credit of $36.99 was applied, leaving a balance of $110.99. She was recently charged a payment of $36.99, leaving a final balance of $74.00. Our records show the replacement stein has been shipped and she may use tracking number [redacted] on www.fedex.com/us to track her shipment. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is [redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
March 30, 2017 Ms. [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted]...
[redacted] ...⇄ 123 Your Street ...⇄ New York, NY. 10101 Case # [redacted] Account # Unknown Dear Ms. [redacted]: We are in receipt of your notification, March 29, 2017, regarding Mr. [redacted]’s complaint. We are sorry that Mr. [redacted] is having trouble unsubscribing from our e-mail list. I have contacted our e-mail marketing department and the e-mail j[redacted].com has been removed from our e-mail database. He will no longer receive our e-mail advertisements. If Mr. [redacted] has any other questions, he can contact us directly; our toll free number is 877-[redacted]; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, [redacted] Client Services
May 24, 2017 Ms. [redacted]...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] S. [redacted] Place Lincoln, NE [redacted]-2241 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated May 24, 2017 regarding Ms. [redacted]’ complaint. We regret that Ms. [redacted] has had difficulties ordering with us. We understand that she wants a refund check for item # 09-[redacted]-002 “[redacted]” and we will oblige. She can void and mail back the other refund check in her possession. A new refund check will arrive in 10-15 business days. If Ms. [redacted] needs anything else, she is welcome to discuss the fiduciary details on her account at the number below. Sincerely, [redacted] Client Services 1-800-[redacted]-[redacted]