Complaint: [redacted]
I am rejecting this response because: Sorry, but I am not ready for this matter to be closed, my mom has memory problems, and does not remember ordering the cats. They are cheap, and not worth the money she paid for them. She was very confused by all the bills, and had no way to call anyone, until I stepped in to help. She needs the other refunds for the other cats, or I will explore my other options. I know there are tons of complaints against bradford and [redacted]. She is a senior and was taken advantage of. I will also contact the AG of IL.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:This item was a gift and I am returning it for a refund. I donot have a death certificate. I have never dealt with a company such as this, who has no respect for a returned item that was a gift.
Sincerely,
[redacted]
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on March **, 2017. In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October *, 2015 In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, Jose H[redacted] Executive Office
[redacted] This e-mail is to acknowledge receipt of your correspondence from – [redacted] Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a...
detailed response was provided over the phone to the customer on July [redacted] 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted] Sincerely, [redacted] Chase Executive Office
[redacted]
This e-mail is to acknowledge receipt of your correspondence from Pamela K[redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December **, 2015. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, Daniel E Q[redacted] Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided on February *, 2016. We consider this matter closed. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, La-Keisha P[redacted] Executive Office [redacted]
This is in response to the complaint from [redacted] Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on October 31, 2017. In order to protect consumer privacy, the consumer has been advised they have the option...
to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
December 19, 2016 Ms. Esther [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. Scott [redacted] Commerce City, CO 80022 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 16, regarding Mr. [redacted] complaint. We are deeply sorry for disappointing Mr. [redacted]. His order has been canceled and as an apology for following through with his order, we’d like to mail a gift certificate so he can use it on a future purchase. We would be happy to personally help him shop in the future to ensure valid ship dates and order confirmation. Again, we are so sorry for disappointing him. Thank you for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services 877-903-1696
June 27, 2017 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated June 24, 2017 regarding Mr. [redacted]’ rebuttal. We understand that Mr. [redacted] does not want his checks reprinted therefore we have refunded the amount he paid, $10.94. He can expect to see this post on his credit card account within 3-5 business days. We have also sent a return label to Mr. [redacted] so he can return the checks. Should Mr. [redacted] need anything else, he can contact us below. Thanks. Sincerely, [redacted] Client Services 866-[redacted]
...⇄ October 20, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] ...⇄ Case #: [redacted] CHERRY STREET RD. �...⇄ Account #: [redacted], NY [redacted]-8886 �...⇄ ...⇄ Dear Ms. [redacted], We are in receipt of your letter dating October 19, 2016 regarding Ms. [redacted] complaint. We sincerely apologize for Ms. [redacted] poor experience with us. Her checks shipped out on 10/19/2016 and should arrive within 7-10 business days. We have waived the phone fee and cost of EZ Shield so the total cost of her purchase is $18.94. We appreciate you bringing this matter to our attention and should Ms. [redacted] need anything else, we request that she contact us at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10946664, and find that this resolution is satisfactory to me.
Sincerely,
Dawn [redacted]Just to add, the Evil Queen was not part of the orig series. I only order the 4. When you look online, the evil queen is seperate. They just "assumed" that I ordered the 4, I would want this. Thank you for all your assistance!!
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: MARLENE [redacted] [redacted], CA 95973-9129 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated March 5, 2017 regarding Ms. [redacted] complaint. The charges Ms. [redacted] is seeing are attributed to the size 6.5 Mickey Mouse ring that was shipped. She initially ordered a size 7.5 and it was returned for a refund so that she could purchase a smaller size. We credited her credit card on 1/30/2017 for the first ring. On the same day, a new order for a size 6.5 was processed and her card authorized $40.24. Additionally, $40.24 was taken out on 2/3/2017 and 3/3/2017. If Ms. [redacted] also returned the size 6.5, we request that she let us know and we can refund her. Otherwise, if Ms. [redacted] wants to keep the product, automatic withdrawals will continue until the product is paid off. If Ms. [redacted] has any other questions, we request that she contact us below. She can call or email us to confirm that she wants to keep or returned the 6.5 and we can proceed with either a refund or continued payments. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696 Customer_inquiry@[redacted].com 9333 N. Milwaukee Ave, Niles, IL 60714
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].Please find attached a copy of the final Chase letter received two days ago. Chase issued a refund of the money deposited into the fraudster's account. I'd like to clarify that while this complaint can be considered resolved we didn't get any monetary compensation for any damages deriving from Chase facilitating, allowing fraud and delaying the refund.Thank you
Sincerely,
[redacted]
January 4, 2016 Ms. [redacted] Direct Retail Services Revdex.com [redacted]
[redacted] RE: Mr. [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your email dated January 4, 2016 regarding Mr. [redacted] rebuttal. We can confirm that the second cuckoo clock Mr. [redacted] ordered has been refunded but will come so in the form of a check. He paid $40.38 on 12/21/15 and since we just performed the refund upon receipt of this first complaint on 12/31/2015, it does take several business days for a refund check to generate. The refund check should be cut on 1/5/2016 and Mr. [redacted] can expect to receive it within ten business days. He was informed of this on 1/3/2016 by our email customer service team as well. In the event that Mr. [redacted] wants to send back any and all product, we are e-mailing him a pre-paid return label so that he can do so at no charge. The email we are sending this is [redacted]. We appreciate him bringing this matter to our attention and should he have any other questions, we invite him to call us at [redacted] Thank you. Sincerely, [redacted]
[redacted] Client Services
May 24, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Pamela...
[redacted] ...⇄ 182 Plaistow Rd. Unit 11 Plaistow, NH. 03865 Case # 12166354 Account # 639619646 Dear Ms. [redacted]: We are in receipt of your notification, dated May 22, 2017, regarding Ms. [redacted]’s complaint. We are sorry Ms. [redacted] is having trouble receiving a refund. The agent she spoke with did say that we have an account for her, but the account does not show any orders. The only items on the account are requests for our free catalogs that occurred on May 21, 2017. Our records show that we have never received an order, and did not receive a payment or cash a check in Ms. [redacted]’s name. In order to investigate this further, we will need a copy of the front and back of the check. Since the check is not shown in our system, we urge Ms. [redacted] to contact her bank to find out who had cashed the check or to dispute the payment as a third party may have intercepted the check and cashed it. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Complaint: 11012027
I am rejecting this response because: From the complaints that I have read from other customers, this is the norm for this company to promise things & never deliver them in a timely manner. I don't understand why this company still has a A rating with the Revdex.com.
Sincerely,
Kevin [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because: Sorry, but I am not ready for this matter to be closed, my mom has memory problems, and does not remember ordering the cats. They are cheap, and not worth the money she paid for them. She was very confused by all the bills, and had no way to call anyone, until I stepped in to help. She needs the other refunds for the other cats, or I will explore my other options. I know there are tons of complaints against bradford and [redacted]. She is a senior and was taken advantage of. I will also contact the AG of IL.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:This item was a gift and I am returning it for a refund. I donot have a death certificate. I have never dealt with a company such as this, who has no respect for a returned item that was a gift.
Sincerely,
[redacted]
This is in response to the complaint from [redacted] – Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on March **, 2017. In order to protect consumer privacy, the consumer has been advised they have the...
option to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response was provided verbally to the customer on October *, 2015 In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, Jose H[redacted] Executive Office
[redacted] This e-mail is to acknowledge receipt of your correspondence from – [redacted] Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a...
detailed response was provided over the phone to the customer on July [redacted] 2016. In order to protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted] Sincerely, [redacted] Chase Executive Office
[redacted]
This e-mail is to acknowledge receipt of your correspondence from Pamela K[redacted] – Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a detailed response has been mailed directly to the consumer on December **, 2015. In order to...
protect consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at [redacted], ext. [redacted]. Sincerely, Daniel E Q[redacted] Executive Office
This e-mail is to acknowledge receipt of your correspondence from [redacted]– Case No. [redacted]. Chase takes consumer feedback very seriously. We have fully reviewed this matter and a verbal response was provided on February *, 2016. We consider this matter closed. In order to protect...
consumer privacy, the consumer has been advised they have the option to share the response directly with you. If you have any questions or concerns, I may be reached at ###-###-####, ext. [redacted]. Sincerely, La-Keisha P[redacted] Executive Office [redacted]
This is in response to the complaint from [redacted] Case No. [redacted]. We take consumer feedback seriously. We’ve reviewed the concerns and a detailed response was mailed to the consumer on October 31, 2017. In order to protect consumer privacy, the consumer has been advised they have the option...
to share the response directly with you. If you or the consumer has questions, please call us at ###-###-####. Our office hours are Monday through Friday from 7 a.m. to 8 p.m. and Saturday from 8 a.m. to 5 p.m. Central Time.Sincerely, Executive Office
...
December 19, 2016 Ms. Esther [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Mr. Scott [redacted] Commerce City, CO 80022 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated December 16, regarding Mr. [redacted] complaint. We are deeply sorry for disappointing Mr. [redacted]. His order has been canceled and as an apology for following through with his order, we’d like to mail a gift certificate so he can use it on a future purchase. We would be happy to personally help him shop in the future to ensure valid ship dates and order confirmation. Again, we are so sorry for disappointing him. Thank you for bringing this matter to our attention. Sincerely, Kelsey [redacted] Client Services 877-903-1696
June 27, 2017 Ms. [redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: [redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your letter dated June 24, 2017 regarding Mr. [redacted]’ rebuttal. We understand that Mr. [redacted] does not want his checks reprinted therefore we have refunded the amount he paid, $10.94. He can expect to see this post on his credit card account within 3-5 business days. We have also sent a return label to Mr. [redacted] so he can return the checks. Should Mr. [redacted] need anything else, he can contact us below. Thanks. Sincerely, [redacted] Client Services 866-[redacted]
...
...⇄ October 20, 2016 Ms. [redacted] Assistant Manager Direct Retail Services Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Ms. [redacted] ...⇄ Case #: [redacted] CHERRY STREET RD. �...⇄ Account #: [redacted], NY [redacted]-8886 �...⇄ ...⇄ Dear Ms. [redacted], We are in receipt of your letter dating October 19, 2016 regarding Ms. [redacted] complaint. We sincerely apologize for Ms. [redacted] poor experience with us. Her checks shipped out on 10/19/2016 and should arrive within 7-10 business days. We have waived the phone fee and cost of EZ Shield so the total cost of her purchase is $18.94. We appreciate you bringing this matter to our attention and should Ms. [redacted] need anything else, we request that she contact us at the information below. Thank you. Sincerely, [redacted] Client Services [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10946664, and find that this resolution is satisfactory to me.
Sincerely,
Dawn [redacted]Just to add, the Evil Queen was not part of the orig series. I only order the 4. When you look online, the evil queen is seperate. They just "assumed" that I ordered the 4, I would want this. Thank you for all your assistance!!
March 6, 2017 Ms. Esther...
[redacted] ...⇄ Assistant Manager Direct Retail Services Revdex.com 330 North Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: MARLENE [redacted] [redacted], CA 95973-9129 Case # [redacted] Account # [redacted] Dear Ms. [redacted]: We are in receipt of your letter, dated March 5, 2017 regarding Ms. [redacted] complaint. The charges Ms. [redacted] is seeing are attributed to the size 6.5 Mickey Mouse ring that was shipped. She initially ordered a size 7.5 and it was returned for a refund so that she could purchase a smaller size. We credited her credit card on 1/30/2017 for the first ring. On the same day, a new order for a size 6.5 was processed and her card authorized $40.24. Additionally, $40.24 was taken out on 2/3/2017 and 3/3/2017. If Ms. [redacted] also returned the size 6.5, we request that she let us know and we can refund her. Otherwise, if Ms. [redacted] wants to keep the product, automatic withdrawals will continue until the product is paid off. If Ms. [redacted] has any other questions, we request that she contact us below. She can call or email us to confirm that she wants to keep or returned the 6.5 and we can proceed with either a refund or continued payments. Thank you. Sincerely, Kelsey [redacted] Client Services 877-903-1696 Customer_inquiry@[redacted].com 9333 N. Milwaukee Ave, Niles, IL 60714
I'LL CLOSE THE COMPLAINT UPON RECEIPT OF THE CHECK Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].Please find attached a copy of the final Chase letter received two days ago. Chase issued a refund of the money deposited into the fraudster's account. I'd like to clarify that while this complaint can be considered resolved we didn't get any monetary compensation for any damages deriving from Chase facilitating, allowing fraud and delaying the refund.Thank you
Sincerely,
[redacted]
January 4, 2016 Ms. [redacted] Direct Retail Services Revdex.com [redacted]
[redacted] RE: Mr. [redacted]
[redacted] Case # [redacted] Account # [redacted] Dear Ms. [redacted] We are in receipt of your email dated January 4, 2016 regarding Mr. [redacted] rebuttal. We can confirm that the second cuckoo clock Mr. [redacted] ordered has been refunded but will come so in the form of a check. He paid $40.38 on 12/21/15 and since we just performed the refund upon receipt of this first complaint on 12/31/2015, it does take several business days for a refund check to generate. The refund check should be cut on 1/5/2016 and Mr. [redacted] can expect to receive it within ten business days. He was informed of this on 1/3/2016 by our email customer service team as well. In the event that Mr. [redacted] wants to send back any and all product, we are e-mailing him a pre-paid return label so that he can do so at no charge. The email we are sending this is [redacted]. We appreciate him bringing this matter to our attention and should he have any other questions, we invite him to call us at [redacted] Thank you. Sincerely, [redacted]
[redacted] Client Services
May 24, 2017 Ms. Esther [redacted] Customer Relations Advocate Revdex.com 330 N. Wabash Avenue, Suite 2006 Chicago, IL 60611 RE: Pamela...
[redacted] ...⇄ 182 Plaistow Rd. Unit 11 Plaistow, NH. 03865 Case # 12166354 Account # 639619646 Dear Ms. [redacted]: We are in receipt of your notification, dated May 22, 2017, regarding Ms. [redacted]’s complaint. We are sorry Ms. [redacted] is having trouble receiving a refund. The agent she spoke with did say that we have an account for her, but the account does not show any orders. The only items on the account are requests for our free catalogs that occurred on May 21, 2017. Our records show that we have never received an order, and did not receive a payment or cash a check in Ms. [redacted]’s name. In order to investigate this further, we will need a copy of the front and back of the check. Since the check is not shown in our system, we urge Ms. [redacted] to contact her bank to find out who had cashed the check or to dispute the payment as a third party may have intercepted the check and cashed it. If Ms. [redacted] has any other questions, she can contact us directly; our toll free number is 877-903-1696; our hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. (CT). Thank you for bringing this matter to our attention. Please do not hesitate to contact us if we may be of service in the future. Sincerely, Tofer [redacted] Client Services
Complaint: 11012027
I am rejecting this response because: From the complaints that I have read from other customers, this is the norm for this company to promise things & never deliver them in a timely manner. I don't understand why this company still has a A rating with the Revdex.com.
Sincerely,
Kevin [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]