Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I contacted [redacted] and they told me they could not assist me further because I had contacted Revdex.comI'm unsure of what steps to take furtherI will continue to investigate and seek help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January **, Revdex.com Case # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on January *, from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of DC Department of Employment Services As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner [redacted] describes a situation where fraudulent activity has occurred on his account and he has contacted Citi Prepaid Services on several occasions in an attempt to clear up this activityA provisional credit was provided to [redacted] ’s account in the amount of $1, In addition, we have sent a provisional letter to the address of record in hopes that we can learn more about the fraudulent chargesWe attempted to contact [redacted] on several occasions but received his voicemail on each attempt A voicemail message was left on each of these call attemptsWe regret that [redacted] encountered this situationIf the Revdex.com should have any additional questions, please feel free to contact me at the number and information found belowSincerely, Leanne JK [redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions (P) ###-###-#### (F) ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from Citi after Revdex.com is nothing new but restating their decisions, including will not refund the annual fee charged on my credit card the month of closure (and this part is particularly shameless even if you are a Citi employee); will not refund my EARNED mileage points and cash backKeep in mind that I had been a customer with Citi for eight years and had never had a late payment or a payment not made in full, and yet Citi refused to explain the reason it closed all of my credit cards account when my spending habit had been the same for yearsAt this point, it is more than clear that the reason Citi closed my account is merely an act of irresponsible and arrogantAnd I will keep pursuing my PRE-CHARGED annual fee and my EARNED mileage points and cash back, as they are my opportunity cost of not using other credit cards like ***, BTW, Citi customer service always encouraged me to use their cards more as I had been a reliable borrowerAnd the fact that company as large as Citi are doing things so low is funny In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At The time of the payment arrangementsI have phone Records of phone calls that Citi has made to me over calls during that period of the payment arrangementCiti claims that payment arrangement was done online that they could not find ANY records of any Phone calls MadeI saved all the Cell phone records of the phones calls some lasting up to minutesThe letter from the Executive office stated there were no phone calls that discussed payment arrangementsMy question to them was what else would the Citi Collections representative be talking to me about if it wasn't talking about how to get current on the accountThose + calls in that day time period, each time, was what can they do and I do to get caught upThe programs were discussed with me at least times but hadn't decided yet, because I had just started new jobOnce I decided I jumped on the Live Chat and then online to sign upI can forward all of the Phone Records to Citi if they need proof that the phone calls did existAlso the Response says that I asked for a Complete Cease and DesistThat is incorrect againI asked that they stop calling me times a day and do everything in WRITING since they seem to misplace phone recordsThey transfered me to the Escalation department and they said I will stop receiving phone calldays go by ,and back to the phone calls a dayAgain talked to the Escalation Deptthey said that I did not tell them to stop calling (again more lies)This time they said they will stop all of itI explained to her that everything needs to be in writing since Citi seems to misplace Phone Conversations and agreements to payment plans as well as asking no not callI though the days of Silence they did but then back againI finally figured how to block the number because they still continued to callAgain those records are available for Citi to review which noone has said "Yes", they would like to see them! I do not think it is unreasonable, especially of what I have been through with Citi, to just request everything in writingI'm sure they have nothing to hide In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] If the business has been sincere enough, this issue should have been resolved long time agoWhat they have done so far is to send me letters acknowledging my complaint and asking me to call their customer service, at which time I was rerouted to their collection department, who would ask me to send my complaint in writingThere were two letters I had written and numerous phone calls I have made over the past months or so, but nothing is resolved so farAnd what started as less than $late fees and charges now grew up to be almost $I don't think the business has any intention to admit their internal errors and just try to pass it on to a customer If the business has any reasonable solution, they can share it with Revdex.com as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have corresponded directly with our customer on August *, If you would like to further discuss the resolution, may I suggest you contact her directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please keep the Revdex.com cc on this as this is now being investigated on the Federal Level In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
I do not have the paper responses from Citi Bank The responses said that they submitted to the credit agencies once a monthThey did not respond when [redacted] inquired about the status of my loanThis is a standard business practiceThis caused a delay in me getting my home refinancedThe delay was almost a full point in interest differenceThis over a year span (term of the loan) will be nearly $20,I dont really care about that because I am going to sell the house over the next few months, but otherwise the neglect of Citi Bank would have caused a serious financial burdenIn addition to that, I missed out on purchasing a house I was very interested inLong story short, they have not addressed the issue of them not responding directly to the credit agency's direct request for my credit informationThis is a standard business practice and I have been wronged in their neglectI just want someone to acknowledge that they have made a mistake and their actions have caused damage in an individual's lifeI have received nothing that addressed the issues that I have brought up hereThe only response I have received was "We report monthly." and "we consider this issue resolved"Nothing whatsoever that addresses the damage done
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thanks to Revdex.com for facilitating the communication! Sincerely, [redacted] ***
We have corresponded directly with our customer via [redacted] *** If you would like to further discuss the resolution, may I suggest you contact him directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Complaint # ID [redacted] was not resolved to my satisfactionThe last communication that I received from CITi on [redacted] April, it said that they received the complaint and will respond to the customer when their investigation is completePlease reopen the case and get me a resolution with CiTi to the negative reporting to the credit bureaus that I owe $When I actually owe $ Research this account # [redacted] and this one # [redacted] I only had one citi card since 2004, it is over years old and should be removed Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I would like the following added to your website for future individuals that deal with Citi Bank.I am okay with the resolution and would still question their response It took phones calls for me to speak with a Manager that explained the true issue Then they had me fax my receipt to them Why would I need to fax them the receipt for something they already have in their system? It cost $to fax it which I was not reimbursed for just cause they gave me the interest charges that does not make it right I would not have paid the interest had they credited me the $ Plus who uses a fax anymore that is so old tech? Even the Staples guy was surprised I was using a fax machine I used their card and their link Then in the letter from them they say I did not use the link I have image captures from their website of every step taken because I was not fully trusting their process Due to the other dealing with Citi Bank They also imply the address I provided was different? How is that possible when they send me a bill and card to that address? The only difference was I had to fax them my receipt from a Staples Their customer service while nice gave me the runaround for three months asking me to wait the two to three billing cycles when my friends and family got their statement credits going through the same process in one billing cycle It took me asking for a Manager before they explained what was going on It sounds like they give you the runaround to get the interest up on the balance Sincerely, [redacted] ***
Tell us why here...We have corresponded directly with our customer via [redacted] mail Please allow 5-business days for MsPowell to receive and review the response from Citi If you would like to further discuss the resolution, may I suggest you contact her directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I contacted [redacted] and they told me they could not assist me further because I had contacted Revdex.comI'm unsure of what steps to take furtherI will continue to investigate and seek help In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
January **, Revdex.com Case # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on January *, from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of DC Department of Employment Services As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner [redacted] describes a situation where fraudulent activity has occurred on his account and he has contacted Citi Prepaid Services on several occasions in an attempt to clear up this activityA provisional credit was provided to [redacted] ’s account in the amount of $1, In addition, we have sent a provisional letter to the address of record in hopes that we can learn more about the fraudulent chargesWe attempted to contact [redacted] on several occasions but received his voicemail on each attempt A voicemail message was left on each of these call attemptsWe regret that [redacted] encountered this situationIf the Revdex.com should have any additional questions, please feel free to contact me at the number and information found belowSincerely, Leanne JK [redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions (P) ###-###-#### (F) ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response from Citi after Revdex.com is nothing new but restating their decisions, including will not refund the annual fee charged on my credit card the month of closure (and this part is particularly shameless even if you are a Citi employee); will not refund my EARNED mileage points and cash backKeep in mind that I had been a customer with Citi for eight years and had never had a late payment or a payment not made in full, and yet Citi refused to explain the reason it closed all of my credit cards account when my spending habit had been the same for yearsAt this point, it is more than clear that the reason Citi closed my account is merely an act of irresponsible and arrogantAnd I will keep pursuing my PRE-CHARGED annual fee and my EARNED mileage points and cash back, as they are my opportunity cost of not using other credit cards like ***, BTW, Citi customer service always encouraged me to use their cards more as I had been a reliable borrowerAnd the fact that company as large as Citi are doing things so low is funny In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At The time of the payment arrangementsI have phone Records of phone calls that Citi has made to me over calls during that period of the payment arrangementCiti claims that payment arrangement was done online that they could not find ANY records of any Phone calls MadeI saved all the Cell phone records of the phones calls some lasting up to minutesThe letter from the Executive office stated there were no phone calls that discussed payment arrangementsMy question to them was what else would the Citi Collections representative be talking to me about if it wasn't talking about how to get current on the accountThose + calls in that day time period, each time, was what can they do and I do to get caught upThe programs were discussed with me at least times but hadn't decided yet, because I had just started new jobOnce I decided I jumped on the Live Chat and then online to sign upI can forward all of the Phone Records to Citi if they need proof that the phone calls did existAlso the Response says that I asked for a Complete Cease and DesistThat is incorrect againI asked that they stop calling me times a day and do everything in WRITING since they seem to misplace phone recordsThey transfered me to the Escalation department and they said I will stop receiving phone calldays go by ,and back to the phone calls a dayAgain talked to the Escalation Deptthey said that I did not tell them to stop calling (again more lies)This time they said they will stop all of itI explained to her that everything needs to be in writing since Citi seems to misplace Phone Conversations and agreements to payment plans as well as asking no not callI though the days of Silence they did but then back againI finally figured how to block the number because they still continued to callAgain those records are available for Citi to review which noone has said "Yes", they would like to see them! I do not think it is unreasonable, especially of what I have been through with Citi, to just request everything in writingI'm sure they have nothing to hide In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] If the business has been sincere enough, this issue should have been resolved long time agoWhat they have done so far is to send me letters acknowledging my complaint and asking me to call their customer service, at which time I was rerouted to their collection department, who would ask me to send my complaint in writingThere were two letters I had written and numerous phone calls I have made over the past months or so, but nothing is resolved so farAnd what started as less than $late fees and charges now grew up to be almost $I don't think the business has any intention to admit their internal errors and just try to pass it on to a customer If the business has any reasonable solution, they can share it with Revdex.com as well In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have corresponded directly with our customer on August *, If you would like to further discuss the resolution, may I suggest you contact her directly
We have mailed [redacted] ***'s responseWe will not respond any further to rebuttals
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Please keep the Revdex.com cc on this as this is now being investigated on the Federal Level In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] **
I do not have the paper responses from Citi Bank The responses said that they submitted to the credit agencies once a monthThey did not respond when [redacted] inquired about the status of my loanThis is a standard business practiceThis caused a delay in me getting my home refinancedThe delay was almost a full point in interest differenceThis over a year span (term of the loan) will be nearly $20,I dont really care about that because I am going to sell the house over the next few months, but otherwise the neglect of Citi Bank would have caused a serious financial burdenIn addition to that, I missed out on purchasing a house I was very interested inLong story short, they have not addressed the issue of them not responding directly to the credit agency's direct request for my credit informationThis is a standard business practice and I have been wronged in their neglectI just want someone to acknowledge that they have made a mistake and their actions have caused damage in an individual's lifeI have received nothing that addressed the issues that I have brought up hereThe only response I have received was "We report monthly." and "we consider this issue resolved"Nothing whatsoever that addresses the damage done
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thanks to Revdex.com for facilitating the communication! Sincerely, [redacted] ***
We have corresponded directly with our customer via [redacted] *** If you would like to further discuss the resolution, may I suggest you contact him directly
Please find Citi's letter to us advising the Revdex.com that they had responded to you
We have corresponded directly with our customer If you would like to further discuss the resolution, may I suggest you contact him directly?
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Complaint # ID [redacted] was not resolved to my satisfactionThe last communication that I received from CITi on [redacted] April, it said that they received the complaint and will respond to the customer when their investigation is completePlease reopen the case and get me a resolution with CiTi to the negative reporting to the credit bureaus that I owe $When I actually owe $ Research this account # [redacted] and this one # [redacted] I only had one citi card since 2004, it is over years old and should be removed Sincerely, [redacted] ***
We corresponded directly with our customer on July **, If you would like to further discuss the resolution, may we suggest you contact him directly
We will be corresponding directly with our customer If you would like to further discuss the resolution, may I suggest you contact them directly?
Citi has received this complaint and will respond to the customer within daysYou may contact he customer for details
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.I would like the following added to your website for future individuals that deal with Citi Bank.I am okay with the resolution and would still question their response It took phones calls for me to speak with a Manager that explained the true issue Then they had me fax my receipt to them Why would I need to fax them the receipt for something they already have in their system? It cost $to fax it which I was not reimbursed for just cause they gave me the interest charges that does not make it right I would not have paid the interest had they credited me the $ Plus who uses a fax anymore that is so old tech? Even the Staples guy was surprised I was using a fax machine I used their card and their link Then in the letter from them they say I did not use the link I have image captures from their website of every step taken because I was not fully trusting their process Due to the other dealing with Citi Bank They also imply the address I provided was different? How is that possible when they send me a bill and card to that address? The only difference was I had to fax them my receipt from a Staples Their customer service while nice gave me the runaround for three months asking me to wait the two to three billing cycles when my friends and family got their statement credits going through the same process in one billing cycle It took me asking for a Manager before they explained what was going on It sounds like they give you the runaround to get the interest up on the balance Sincerely, [redacted] ***
Tell us why here...We have corresponded directly with our customer via [redacted] mail Please allow 5-business days for MsPowell to receive and review the response from Citi If you would like to further discuss the resolution, may I suggest you contact her directly