Sign in

HERMES ENERGIA

Sharing is caring! Have something to share about HERMES ENERGIA? Use RevDex to write a review
Reviews HERMES ENERGIA

HERMES ENERGIA Reviews (524)

Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, *** ** ***

Hello, this $promotion is what I saw on the website and it was the only reason that I applied for this cardI took a hard inquiry to my credit score to do it and I am asking for Citi to honor the promotionMany other people on the internet and two who I personally know saw the website display
this, tooThank you

We will respond directly to the customer within the next 7-business days. If you would like to further discuss the resolution, we suggest you contact them directly

We responded to the customer on June **, 2015. The customer should allow 7-days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office

"We have responded to our customer via U.SPostal Mail on June **, They should receive this response within 7-business daysIf you would like to further discuss the resolution, may I suggest you contact him/her directly?"

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have not received any communicationOnce again, there is a failure to communicate.
In order for the **B to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are not co operating and admitted they automatically increase credit limits and I can request to have it turned off but I have to basically deal with hard inquiries I did not ask for for yearsI'm furious I'm about to close my *** *** cardIt can be as simple as this remove every single hard inquiry off my credit report and I'll agree to close the credit card I have with them and I'll take my business else where and they can lose out on me and I spend a lot at ***I'm not satisfied and I will not close this claim things have gone south since citi took the *** *** credit cards from capital I also proved I never requested a credit limit increase back in and my credit limit was lowered as well all hard inquires were to be removed my credit limit went from I believe $up to $I complained about it because I did not agree to that and they lowered it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business sent a written response which did not resolve this matter to my satisfaction As such they consider this matter closed As a result, I feel there is no other alternative but to sever my ties with this business going forward
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
We have not been contacted by CitibankThey are straight out lyingWe spoke to change the due date and that's what led to this complaintThat's the last and only call that we madeThey have not made any attempt to take care of this issueLying is not good customer serviceIf they can lie about something like this than they are very untrustworthy
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved because: I believe that "corresponding directly" was referring to the two brief and generic messages I received from customer support when closing my account.I filed a Revdex.com complaint because the reasons regarding the closure of my account had extraneous circumstances that I believe deserved a more in-depth response and research from the team at CitiTo re-iterate my initial request, I was wanting Citi to 1)explain how my new card's security was breached before I even used it, 2)explain what measures are in place for detecting fraudulent charges, and 3)provide some commitment towards fixing the plethora of issues affecting their website.The responses I received from Citi customer support (attached) when closing the accounts do not address any of the above issues and I am still awaiting a response through this Revdex.com complaint
Sincerely,
*** ***

Business Response to Revdex.com. MS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[The business did correspond with me and all their representative offered me was three tenths of one percent on the over 48,dollars worth of points that I have They offered me a dollar credit, which is quite honestly insulting considering one percent back is the minimum that almost every credit card company is offeringI feel I am deserving of at least one percent backIn fact Citi offers a card right now where they offer 2% back on all purchases unlimited I feel I am deserving of this because Citi did not adequately notify me that they were changing my points program and instead allowed me to accrue over 48,dollars worth of point before I found out on my own that the points are pretty much useless In order to redeem the points you have to buy more merchandise through Citi's partner website and the points only get you up to to percent off that merchandise I really feel like Citi is ripping me off and taking advantage of me and they did not notify me of this new type of reward program they were switching me in to Under my old reward program I could just turn in my points for gift cards or cash back and I did not have to spend any additional money]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We will be responding in writing via the *** *** *** to the customer as of March **, 2016. The customer should allow 7-business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our
response

We have responded directly to our customer regarding the resolution via U.SPostal Mail. Our customer would need to allow 7-business days to receive the resolution letter. If you would like to discuss the resolution, you may contact our customer directly

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer via ** *** *** within the next 7-business days

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[ They have simply responded and refused to make any concessions on the matter, the Revdex.com should leave this complaint on the company's repord as a complaint where the business did not make any effort to resolve the issue]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe business addressed the situation and gave me exactly what I was requestingThank you for your great assistance in mediating this matter
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
I sent in ID and address verification documents and Citibank still claims they do not have itI am not getting proper communicationI should not have to call in everyday; Citibank should be calling me everyday with an update on this situationThey took $in annual fees for a card that I can't even use the benefits of
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

Business response attachedDH

Check fields!

Write a review of HERMES ENERGIA

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

HERMES ENERGIA Rating

Overall satisfaction rating

Add contact information for HERMES ENERGIA

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated