Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I Have not been able to add my other citi credit cards under one profileAfter spending hours and manu frustrating days; the rep offers me thank you points? This accommodation is beyond dissatisfactionI want better accommodation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The business sent me a letter confirming my credit score was not effected and confirms they will refund my $late fee that was tacked onto my last payment that was reversed without my knowledge I have not received my reimbursement as of yet and will await for it to arrive through the mail This is a very small complaint compared to others, however as a working citizen who strives to pay my bills regularly, I felt humiliated and angry how this company accommodates the blue collared workers in this country Although the reimbursement is small, I can't help but wonder how many others have had similar experiences and did not question such actions from this company I appreciate the Revdex.com following up with this and pray corporate America will stop ripping off the blue collar workers of this country Sincerely, [redacted]
We are sending our response directly to the customer on July *, If the customer would like to share this information they can provide a copy of our response to the Revdex.com
We responded to the customer on February *, via the U.S Postal Service The customer should allow 7-business days to receive our written response If the customer would like to share this information, they can provide a copy of our response to your office
Tell us why here...We have corresponded directly with our customer via U.SPostal mail Please allow 5-business days for [redacted] to receive and review the response from Citi
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I am not asking for a contact letterI am asking for someone who personally have the authority to resolve my dispute] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]First of all, I was told by a representative of Citi that my credit record would not be affected..there is a recording of the lady telling me that Maybe someone should listen to that recording! Next, my e-mail address which was being used was incorrect, because I wasn't receiving hard copies of statements, I didn't know the e-mail address being used was incorrect It's hard to correct something like that if I'm not receiving the e-mails, or the hard copies of the bills for that matter.I am very disappointed that Citi isn't willing to work with me on this I feel this is something that was beyond my control under the circumstances In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did absolutely nothing to resolve my complaintI have paid $on the card and will continue to pay it down until I no longer have a balance and then will cut up the cardThey are the worst credit card company and I recommend to stay away from CitiThey are unethical and take advantage of their customersJust look at how many complaints are against them! [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We are responding directly to the Revdex.com of NY via the Revdex.com web siteWe are advising that we have responded directly to our customer via U.SPostal MailOur customer would need to allow 7-business days to receive a resolution letterIf you have any questions regarding the resolution, you may contact our customer directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There was no resolution offered to [redacted] regarding his complaintJust a statement that he has been a valued customer for many yearsThe $original charge is now $with late feesThe bill was paid because my parents are so anxious about the continuing increase in charges This is financial and emotional abuse in my opinionThanks for investigating this matter Sincerely; [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...We have corresponded directly with our customer verbally and via [redacted] mail Please allow 5-days for [redacted] to receive and review the response from Citi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not heard directly from Citi in the past two months, at leastThe only communication was via phone conversations in which I received the same scripted run-around from at least two different representativesThose calls in no way resolved my complaint against them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: NEVER have I heard of a MAJOR corporation, refusing to address issues, in regards to customer's complaintsIn my previous to Citi, I request an investigation, as per section of the FCRAI received the attached letter, stating there is no basis for my complaintThis appears to be a BLATANT violation of FCRA guidelinesAlso, as per telephone conversation, in Sept., 2014, I was informed my account would be brought from a suspended to open, and the account would be brought current, along with late fees waives, as well as credit reporting to reflect as "Paid, never lateI have also attached a copy of [redacted] , stating the account was at one point "never late", after account was re-openedAlso, the comments in the account changed, at this point in timeThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, I am sending this email request for an extension to If you have any questions or concerns about the status update we have provided verbally, please contact the assigned [redacted] at ###-###-#### Borrowers name: [redacted] *** File number: [redacted] Thanks, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have received no further communication beyond which I noted in the earlier response rejection In that earlier correspondence, the only resolution offered was the same position that led to this complaint in the first place: Despite having done nothing wrong in 20+ years as a customer and receiving no warning about pending closure, I would have to submit to a full credit check to re-open my account This is not good customer service and so I must reject this response as inadequate Sincerely, [redacted]
Citibank has not contacted me via phone regarding this debt at allI have contacted the office directly via email, phone, and through the Website PortalI have received a letter in the mail stating the credit report was showing incorrect information and that information has been updated; however, the dates they are updating my credit report with are erroneousThis debt was originated in December, As of December *, the latest update to my credit file was that the accounts was closed on December ***, There has never been any payments on this account and it was closed on March **, due to charge-offThe information in my credit file is not correctedThe account closed date should be listed as the date the account closed due to charge-off which was March **, The problem has NOT been corrected and Citibank won't contact meI want them to contact me the email address on file or at the minimum they need to contact my phone number on file and leave a voicemail so I know they are calling
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Citi is a joke, I received a letter in the mail, that the Sears card application was made in February, which is clearly a lie, and it has not been over days since I made the applicationI made the application back in May 2016, and Citi does not to want to be bothered, and they are worthless, and the worst bank I have ever had to deal with in my life In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I Have not been able to add my other citi credit cards under one profileAfter spending hours and manu frustrating days; the rep offers me thank you points? This accommodation is beyond dissatisfactionI want better accommodation In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved The business sent me a letter confirming my credit score was not effected and confirms they will refund my $late fee that was tacked onto my last payment that was reversed without my knowledge I have not received my reimbursement as of yet and will await for it to arrive through the mail This is a very small complaint compared to others, however as a working citizen who strives to pay my bills regularly, I felt humiliated and angry how this company accommodates the blue collared workers in this country Although the reimbursement is small, I can't help but wonder how many others have had similar experiences and did not question such actions from this company I appreciate the Revdex.com following up with this and pray corporate America will stop ripping off the blue collar workers of this country Sincerely, [redacted]
We are sending our response directly to the customer on July *, If the customer would like to share this information they can provide a copy of our response to the Revdex.com
We responded to the customer on February *, via the U.S Postal Service The customer should allow 7-business days to receive our written response If the customer would like to share this information, they can provide a copy of our response to your office
Tell us why here...We have corresponded directly with our customer via U.SPostal mail Please allow 5-business days for [redacted] to receive and review the response from Citi
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I am not asking for a contact letterI am asking for someone who personally have the authority to resolve my dispute] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]First of all, I was told by a representative of Citi that my credit record would not be affected..there is a recording of the lady telling me that Maybe someone should listen to that recording! Next, my e-mail address which was being used was incorrect, because I wasn't receiving hard copies of statements, I didn't know the e-mail address being used was incorrect It's hard to correct something like that if I'm not receiving the e-mails, or the hard copies of the bills for that matter.I am very disappointed that Citi isn't willing to work with me on this I feel this is something that was beyond my control under the circumstances In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Complaint received by Citibank on Citi has received this complaint and we will respond to the customer within days
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They did absolutely nothing to resolve my complaintI have paid $on the card and will continue to pay it down until I no longer have a balance and then will cut up the cardThey are the worst credit card company and I recommend to stay away from CitiThey are unethical and take advantage of their customersJust look at how many complaints are against them! [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
TeWe have corresponded directly with out customerIf you would like to further discuss the resolution, may I suggest you contact him/her directly?
We are responding directly to the Revdex.com of NY via the Revdex.com web siteWe are advising that we have responded directly to our customer via U.SPostal MailOur customer would need to allow 7-business days to receive a resolution letterIf you have any questions regarding the resolution, you may contact our customer directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] There was no resolution offered to [redacted] regarding his complaintJust a statement that he has been a valued customer for many yearsThe $original charge is now $with late feesThe bill was paid because my parents are so anxious about the continuing increase in charges This is financial and emotional abuse in my opinionThanks for investigating this matter Sincerely; [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...We have corresponded directly with our customer verbally and via [redacted] mail Please allow 5-days for [redacted] to receive and review the response from Citi
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not heard directly from Citi in the past two months, at leastThe only communication was via phone conversations in which I received the same scripted run-around from at least two different representativesThose calls in no way resolved my complaint against them In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: NEVER have I heard of a MAJOR corporation, refusing to address issues, in regards to customer's complaintsIn my previous to Citi, I request an investigation, as per section of the FCRAI received the attached letter, stating there is no basis for my complaintThis appears to be a BLATANT violation of FCRA guidelinesAlso, as per telephone conversation, in Sept., 2014, I was informed my account would be brought from a suspended to open, and the account would be brought current, along with late fees waives, as well as credit reporting to reflect as "Paid, never lateI have also attached a copy of [redacted] , stating the account was at one point "never late", after account was re-openedAlso, the comments in the account changed, at this point in timeThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Hello, I am sending this email request for an extension to If you have any questions or concerns about the status update we have provided verbally, please contact the assigned [redacted] at ###-###-#### Borrowers name: [redacted] *** File number: [redacted] Thanks, [redacted] ***
Revdex.com: I have received my funds back Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:I have received no further communication beyond which I noted in the earlier response rejection In that earlier correspondence, the only resolution offered was the same position that led to this complaint in the first place: Despite having done nothing wrong in 20+ years as a customer and receiving no warning about pending closure, I would have to submit to a full credit check to re-open my account This is not good customer service and so I must reject this response as inadequate Sincerely, [redacted]
Citibank has not contacted me via phone regarding this debt at allI have contacted the office directly via email, phone, and through the Website PortalI have received a letter in the mail stating the credit report was showing incorrect information and that information has been updated; however, the dates they are updating my credit report with are erroneousThis debt was originated in December, As of December *, the latest update to my credit file was that the accounts was closed on December ***, There has never been any payments on this account and it was closed on March **, due to charge-offThe information in my credit file is not correctedThe account closed date should be listed as the date the account closed due to charge-off which was March **, The problem has NOT been corrected and Citibank won't contact meI want them to contact me the email address on file or at the minimum they need to contact my phone number on file and leave a voicemail so I know they are calling
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Citi is a joke, I received a letter in the mail, that the Sears card application was made in February, which is clearly a lie, and it has not been over days since I made the applicationI made the application back in May 2016, and Citi does not to want to be bothered, and they are worthless, and the worst bank I have ever had to deal with in my life In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***