Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not heard from them yetIf they do contact me and resolve the issue, I will let you know In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:They have talked to us and refuse to do anything about it There has to be a compromise somehow Please do what you need to do to resolve this in our way This big company can adjust but they are refusing to based on a black and white policy This is not acceptable to us*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have discussed resolution, verbally, which involved reducing my interest rate for year I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
At this time, I have been contacted directly by Citibank S.Dregarding complaint ID [redacted] , however my complaint has NOT been resolved because: My issued is resolved.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Tell us why here...We have corresponded directly with our customer via U.SPostal mailPlease allow 5-business days for [redacted] to receive and review the response from Citi
August **, BetterBusiness BureauCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received thecomplaint submitted on August **, from [redacted] regarding a prepaidcard issued by Citi Prepaid Services on behalf of [redacted] As a business that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory mannerAfterresearching [redacted] ***’s complaint, it was confirmed that this prepaid card wasissued in September with an expiration date of March **, In accordance with applicable law andregulations, this expiration date was embossed on the front of the promotionalcardIt also was displayed on the cardholder materials (i.e., “valid thru 03/14”),and the terms and conditions that accompanied the card disclosed that the cardexpires on the date embossed on the card Inthe letter [redacted] indicates that she was becoming a first time mother duringthe period that the card was valid Basedon this fact, it was determined that, as a client accommodation, the fundswould be credited back to the account and a new card would be issued to [redacted] ***for the full amount of $ The newcard was issued to the address of record on August *** [redacted] may contact a dedicated service agentat ###-###-#### between the hours of 9:AM and 4:PM EDT, Monday throughFriday to discuss additional questions or concernsWeregret [redacted] ***’s dissatisfaction with this situation If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found belowSincerely, [redacted] Customer Service Manager, CSOperations [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] They have responded but to date, there is no resolution to the problem of adding my wife to my account as a person that can call and make changes or get any information she needsI was able to add her as a user to the account by using the online toolHowever, she still can not call and get information or ask for help regarding late payments or feesI was told by their customer service agent that all I had to do was to send a letter asking for this to be doneSo I did thatI included my account number and my signature and I mailed it to the address they told me to useAfter I did exactly what I was told by one [redacted] agent, then a different agent told me that I need a Power of Attorney in order to do thisEach person will tell you something differentAt the time I applied for the card, they approved us because [redacted] 's income is added inWe are married and I want this to be a joint accountI want my wife to have equal rights on the accountTo date, none of this has happenedThey send me letters now telling me to call their legal department during their business hoursThose hours are the same as my hours when I am at work and I am not going to take time off just to call themI did exactly what they said to do and now they are making it difficultThank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: They keep saying this!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Not resolved Citibank has been calling the house now.When we needed to talk they were not willing to talkover the last years I had been trying to talk to Citibankthis issue has been hurting my credit for years I just wont to get a understanding why report is correct other credit report Not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe [redacted] Executive Escalation team did an excellent job in responding and following up with meUnfortunately, since the credit card account was through Citibank, Citibank was unable to offer a solutionBecause of this, I will never do business with Citibank ever again Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a letter from Citibank indicating they are declining this dispute because the business provided documentation substantiating that the car was in my possession at the time of the speeding ticket However, upon reviewing this documentation it only indicates that the car was in my possession the day before the speeding ticket The car was returned to the business in the morning before the speeding ticket was issued.Also, I provided proof to Citi that even if the ticket had been issued to me (which it hadn't) the ticketed amount should have been $instead of the $that was fraudulently charged to my card Citi's response to me is that the signed documentation from the merchant shows that they charge a $administration fee in such circumstances After consulting with a few mathematics experts, I am able to confirm that + does not, in fact, add up to plus is Again, this charge is fraudulent and should be removed post haste In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Citi did not respond, they just said they will respond in more days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have responded directly with our customer via [redacted] *** If you would like to further discuss the resolution, may I suggest you contact him directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did finally receive the letter they sent, but it's clear no one even read my complaint, because their response is that they can't complete my request, because I was the one that filled out an applicationThat fact is not being disputedThe problem is, I couldn't complete the application because they refused to send the form I needed to fill out to the proper address, after I verified the address with the credit bureau and offered proof to CitiThey refused and just said, "not our problem," except, it isPlease, make them read the complaint and stop dismissing itThey messed up, now they need to fix it Sincerely, [redacted]
We will be responding to the customer on August 20, The customer should allow 7-days to receive our written response Should the customer have additional questions or concerns, they can direct those to the address listed in our response
August **, Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaintssubmitted on August *, from [redacted] regarding a prepaid cardissued by Citi Prepaid Services on behalf of Kansas Unemployment Payments As a business that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner [redacted] states that she sent in her escheatmentdue diligence response to Citi Prepaid Services on July **, via prioritymail but when she contacted our customer service department, she was unable toconfirm that the document was received Afterresearching [redacted] ’s complaint, we have confirmed that Citi Prepaid Servicesdid receive the escheatment due diligence letter on July **, Wespoke to [redacted] on August **, and have issued a check to her addressof record for the full account balance [redacted] may contact a dedicated service agent at ###-###-#### between the hoursof 9:AM and 4:PM EDT, Monday through Friday to discuss additionalquestions or concernsWeregret [redacted] ’s dissatisfaction with this situation If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below Sincerely, Leanne JK***Customer Service Manager, CSOperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I am not sure what the response to the following response to the complaint isFurthermore, I have since moved from the [redacted] address and my mail is on hold, so I am not sure where a letter was sent addressing the complaint In order for the **B to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
A response was sent on via the *** Please allow 7-business days to receive our correspondence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have not heard from them yetIf they do contact me and resolve the issue, I will let you know In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:They have talked to us and refuse to do anything about it There has to be a compromise somehow Please do what you need to do to resolve this in our way This big company can adjust but they are refusing to based on a black and white policy This is not acceptable to us*** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have discussed resolution, verbally, which involved reducing my interest rate for year I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
At this time, I have been contacted directly by Citibank S.Dregarding complaint ID [redacted] , however my complaint has NOT been resolved because: My issued is resolved.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Tell us why here...We have corresponded directly with our customer via U.SPostal mailPlease allow 5-business days for [redacted] to receive and review the response from Citi
August **, BetterBusiness BureauCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received thecomplaint submitted on August **, from [redacted] regarding a prepaidcard issued by Citi Prepaid Services on behalf of [redacted] As a business that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory mannerAfterresearching [redacted] ***’s complaint, it was confirmed that this prepaid card wasissued in September with an expiration date of March **, In accordance with applicable law andregulations, this expiration date was embossed on the front of the promotionalcardIt also was displayed on the cardholder materials (i.e., “valid thru 03/14”),and the terms and conditions that accompanied the card disclosed that the cardexpires on the date embossed on the card Inthe letter [redacted] indicates that she was becoming a first time mother duringthe period that the card was valid Basedon this fact, it was determined that, as a client accommodation, the fundswould be credited back to the account and a new card would be issued to [redacted] ***for the full amount of $ The newcard was issued to the address of record on August *** [redacted] may contact a dedicated service agentat ###-###-#### between the hours of 9:AM and 4:PM EDT, Monday throughFriday to discuss additional questions or concernsWeregret [redacted] ***’s dissatisfaction with this situation If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found belowSincerely, [redacted] Customer Service Manager, CSOperations [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] They have responded but to date, there is no resolution to the problem of adding my wife to my account as a person that can call and make changes or get any information she needsI was able to add her as a user to the account by using the online toolHowever, she still can not call and get information or ask for help regarding late payments or feesI was told by their customer service agent that all I had to do was to send a letter asking for this to be doneSo I did thatI included my account number and my signature and I mailed it to the address they told me to useAfter I did exactly what I was told by one [redacted] agent, then a different agent told me that I need a Power of Attorney in order to do thisEach person will tell you something differentAt the time I applied for the card, they approved us because [redacted] 's income is added inWe are married and I want this to be a joint accountI want my wife to have equal rights on the accountTo date, none of this has happenedThey send me letters now telling me to call their legal department during their business hoursThose hours are the same as my hours when I am at work and I am not going to take time off just to call themI did exactly what they said to do and now they are making it difficultThank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: They keep saying this!!!! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Not resolved Citibank has been calling the house now.When we needed to talk they were not willing to talkover the last years I had been trying to talk to Citibankthis issue has been hurting my credit for years I just wont to get a understanding why report is correct other credit report Not In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedThe [redacted] Executive Escalation team did an excellent job in responding and following up with meUnfortunately, since the credit card account was through Citibank, Citibank was unable to offer a solutionBecause of this, I will never do business with Citibank ever again Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received a letter from Citibank indicating they are declining this dispute because the business provided documentation substantiating that the car was in my possession at the time of the speeding ticket However, upon reviewing this documentation it only indicates that the car was in my possession the day before the speeding ticket The car was returned to the business in the morning before the speeding ticket was issued.Also, I provided proof to Citi that even if the ticket had been issued to me (which it hadn't) the ticketed amount should have been $instead of the $that was fraudulently charged to my card Citi's response to me is that the signed documentation from the merchant shows that they charge a $administration fee in such circumstances After consulting with a few mathematics experts, I am able to confirm that + does not, in fact, add up to plus is Again, this charge is fraudulent and should be removed post haste In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Citi did not respond, they just said they will respond in more days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
We have responded directly with our customer via [redacted] *** If you would like to further discuss the resolution, may I suggest you contact him directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I did finally receive the letter they sent, but it's clear no one even read my complaint, because their response is that they can't complete my request, because I was the one that filled out an applicationThat fact is not being disputedThe problem is, I couldn't complete the application because they refused to send the form I needed to fill out to the proper address, after I verified the address with the credit bureau and offered proof to CitiThey refused and just said, "not our problem," except, it isPlease, make them read the complaint and stop dismissing itThey messed up, now they need to fix it Sincerely, [redacted]
We will be responding to the customer on August 20, The customer should allow 7-days to receive our written response Should the customer have additional questions or concerns, they can direct those to the address listed in our response
August **, Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaintssubmitted on August *, from [redacted] regarding a prepaid cardissued by Citi Prepaid Services on behalf of Kansas Unemployment Payments As a business that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner [redacted] states that she sent in her escheatmentdue diligence response to Citi Prepaid Services on July **, via prioritymail but when she contacted our customer service department, she was unable toconfirm that the document was received Afterresearching [redacted] ’s complaint, we have confirmed that Citi Prepaid Servicesdid receive the escheatment due diligence letter on July **, Wespoke to [redacted] on August **, and have issued a check to her addressof record for the full account balance [redacted] may contact a dedicated service agent at ###-###-#### between the hoursof 9:AM and 4:PM EDT, Monday through Friday to discuss additionalquestions or concernsWeregret [redacted] ’s dissatisfaction with this situation If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below Sincerely, Leanne JK***Customer Service Manager, CSOperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-#### [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I am not sure what the response to the following response to the complaint isFurthermore, I have since moved from the [redacted] address and my mail is on hold, so I am not sure where a letter was sent addressing the complaint In order for the **B to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have corresponded directly with our customer on If you would like to further discuss the resolution, may I suggest you contact him directly