Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Citibank has just reiterated their position and not addressed any of my concerns This response strikes me as a blatant attempt to get me to click "resolved" so that this does not show on their Revdex.com record, without having addressed my complaint I will NOT accept this complaint as resolved until Citi gives me the 50,Aadvantage miles that they owe, due to their misleading advertising In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, though it should not have required a Revdex.com complaint to achieve this result, fulfillment of a corporate promise by one acting in the capacity of an agentThe credit has finally been processed as originally promised Sincerely, [redacted]
We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office Please allow 7-business days for the consumer to receive our response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseDera Dear representatives if The Revdex.com, Thanks for your responsePlease tell the representatives of Citibank to mail me the copy of the credit card statement as soon as possibleI have been waiting for days already for this statement to arrive This is not fair to me.Best regards, Karl Edwin In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We responded to the customer in writing via the U.SPostal Service on July *, The customer should allow 7-days to receive our written responseIf the customer would like to share this information, they can provide a copy of our response to you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I followed up to CitiBank fraud department on Sunday at 8amI was advised that my account would be credited and the investigation hijack to my checking account will take days to resolve A new ATM card is expected to arrive to my home address within business daysI currently do not have access to my accounts and was told that if I require any transactions to be completed, I will need to visit a bank teller for support
Thank you for your communication regarding the customer's account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to the customer within the next 7-business daysAC***Executive Response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I see that this business refuses to be honest in admitting that fact that twice my son authorized me act on his behalf concerning his account He will be back in the country at the end of August ,and I intrnd to fight this establisemt to the end,becUsr they are wrong In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya B [redacted]
At this time, I have been contacted directly by Citi regarding complaint ID [redacted] , however my complaint has NOT been resolved because:my mother was unable to hear the company representative I phoned back a number of times so that I could assist in the conversation, and each time I left a voicemail requesting a day and time that could be arranged so that I could take off from work.However, no one from Citibank ever responded to my voicemails There were several voicemails that they left, but no one answered the phone when I called back, no matter what time of day I returned the call I took time off from work in the morning and afternoon to call the company, but no one was ever at the contact number they left My mother still has the scam charges on her statements Note that she even went to the Citibank office in Mclean, Virginia in December to resolve this, but the representatives did not speak English and could not help her My mother still wants those scam charges removed and the credit card cancelled It is unacceptable that the company is unable for someone to arrange a time and day for a teleconference to resolve this matterI request your assistanceThanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have been contacted by the business in reference to complaint ID [redacted] , and find that the resolution offered is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer's issue has been resolved, and a letter has been mailed to the customer dated March **, The customer will receive his letter within 7-days, which will outline his resolutionWe are unable to release the customer's information via the Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]citis response letter stated that I should contact the merchant and try to resolve the matterI explained to them that I have tried with no return call from the ownerAlso citi stated that their policy states that I only have a mile radius from home for any disputesSo you can never use this card on any travel but they have travel notifications for travelThis is crazywhen does citi stand by its customers??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have been contacted by the management at Citi [redacted] Credit Card services in reference to complaint ID [redacted] and was offered a solutionAs soon as I receive the written terms of offer from the Citi the matter may be considered to have been resolved Sincerely, [redacted]
Tell us why here...We have corresponded directly with our customer via U.SPostal mailPlease allow 5-business days for [redacted] to receive and review the response from CitiIf you would like to further discuss the resolution, may I suggest you contact him directly
"We have responded to our customer via [redacted] on May **, They should receive this response within 7-business daysIf you would like to further discuss the resolution, may I suggest you contact him/her directly?"
We have corresponded directly with our customer If you would like to further discuss the resolution, may I suggest you contact her directly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Citibank has just reiterated their position and not addressed any of my concerns This response strikes me as a blatant attempt to get me to click "resolved" so that this does not show on their Revdex.com record, without having addressed my complaint I will NOT accept this complaint as resolved until Citi gives me the 50,Aadvantage miles that they owe, due to their misleading advertising In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved, though it should not have required a Revdex.com complaint to achieve this result, fulfillment of a corporate promise by one acting in the capacity of an agentThe credit has finally been processed as originally promised Sincerely, [redacted]
We previously responded to this customer on If you would like to further discuss the resolution, we suggest you contact them directly
We will be corresponding directly with the customer, as Citi has not received authorization from the customer to release information to your office Please allow 7-business days for the consumer to receive our response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseDera Dear representatives if The Revdex.com, Thanks for your responsePlease tell the representatives of Citibank to mail me the copy of the credit card statement as soon as possibleI have been waiting for days already for this statement to arrive This is not fair to me.Best regards, Karl Edwin In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We responded to the customer in writing via the U.SPostal Service on July *, The customer should allow 7-days to receive our written responseIf the customer would like to share this information, they can provide a copy of our response to you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I followed up to CitiBank fraud department on Sunday at 8amI was advised that my account would be credited and the investigation hijack to my checking account will take days to resolve A new ATM card is expected to arrive to my home address within business daysI currently do not have access to my accounts and was told that if I require any transactions to be completed, I will need to visit a bank teller for support
Thank you for your communication regarding the customer's account Due to privacy concerns we are unable to release customer information to the Revdex.com We will respond directly to the customer within the next 7-business daysAC***Executive Response
Revdex.com:At this time, I have not been contacted by Citi regarding complaint ID [redacted] .Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I see that this business refuses to be honest in admitting that fact that twice my son authorized me act on his behalf concerning his account He will be back in the country at the end of August ,and I intrnd to fight this establisemt to the end,becUsr they are wrong In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya B [redacted]
At this time, I have been contacted directly by Citi regarding complaint ID [redacted] , however my complaint has NOT been resolved because:my mother was unable to hear the company representative I phoned back a number of times so that I could assist in the conversation, and each time I left a voicemail requesting a day and time that could be arranged so that I could take off from work.However, no one from Citibank ever responded to my voicemails There were several voicemails that they left, but no one answered the phone when I called back, no matter what time of day I returned the call I took time off from work in the morning and afternoon to call the company, but no one was ever at the contact number they left My mother still has the scam charges on her statements Note that she even went to the Citibank office in Mclean, Virginia in December to resolve this, but the representatives did not speak English and could not help her My mother still wants those scam charges removed and the credit card cancelled It is unacceptable that the company is unable for someone to arrange a time and day for a teleconference to resolve this matterI request your assistanceThanks, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have been contacted by the business in reference to complaint ID [redacted] , and find that the resolution offered is satisfactory to me and the matter has been resolved Sincerely, [redacted]
The customer's issue has been resolved, and a letter has been mailed to the customer dated March **, The customer will receive his letter within 7-days, which will outline his resolutionWe are unable to release the customer's information via the Revdex.com
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]citis response letter stated that I should contact the merchant and try to resolve the matterI explained to them that I have tried with no return call from the ownerAlso citi stated that their policy states that I only have a mile radius from home for any disputesSo you can never use this card on any travel but they have travel notifications for travelThis is crazywhen does citi stand by its customers??? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have been contacted by the management at Citi [redacted] Credit Card services in reference to complaint ID [redacted] and was offered a solutionAs soon as I receive the written terms of offer from the Citi the matter may be considered to have been resolved Sincerely, [redacted]
Tell us why here...We have corresponded directly with our customer via U.SPostal mailPlease allow 5-business days for [redacted] to receive and review the response from CitiIf you would like to further discuss the resolution, may I suggest you contact him directly
We have corresponded directly with our customer If you would like to further discuss the resolution, may I suggest you contact her directly?
"We have responded to our customer via [redacted] on May **, They should receive this response within 7-business daysIf you would like to further discuss the resolution, may I suggest you contact him/her directly?"