We corresponded directly with our customer on July **, 2015. If you would like to further discuss the resolution, may we suggest you contact him directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not heard directly from Citi in the past two months, at least. The only communication was via phone conversations in which I received the same scripted run-around from at least two different representatives. Those calls in no way resolved my complaint against them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business sent me a letter confirming my credit score was not effected and confirms they will refund my $25.00 late fee that was tacked onto my last payment that was reversed without my knowledge. I have not received my reimbursement as of yet and will await for it to arrive through the mail. This is a very small complaint compared to others, however as a working citizen who strives to pay my bills regularly, I felt humiliated and angry how this company accommodates the blue collared workers in this country. Although the reimbursement is small, I can't help but wonder how many others have had similar experiences and did not question such actions from this company. I appreciate the Revdex.com following up with this and pray corporate America will stop ripping off the blue collar workers of this country.
Sincerely,
[redacted]
We corresponded directly with our customer on July **, 2015. If you would like to further discuss the resolution, may we suggest you contact him directly.
We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact them directly?
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have not heard directly from Citi in the past two months, at least. The only communication was via phone conversations in which I received the same scripted run-around from at least two different representatives. Those calls in no way resolved my complaint against them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. The business sent me a letter confirming my credit score was not effected and confirms they will refund my $25.00 late fee that was tacked onto my last payment that was reversed without my knowledge. I have not received my reimbursement as of yet and will await for it to arrive through the mail. This is a very small complaint compared to others, however as a working citizen who strives to pay my bills regularly, I felt humiliated and angry how this company accommodates the blue collared workers in this country. Although the reimbursement is small, I can't help but wonder how many others have had similar experiences and did not question such actions from this company. I appreciate the Revdex.com following up with this and pray corporate America will stop ripping off the blue collar workers of this country.
Sincerely,
[redacted]