Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]STATUSSince my complaint to [redacted] , here is what has transpired:An individual named [redacted] or Carson from Citibank called my phone number and attempted to speak to my mother, but she was unable to hear him (she is hard of hearing and I don't have a captioning phone) I called the number he provided at least times, asking for a time and day when we could call him to reach him because I work weekdays, and have to take time off from work to call himI intended to join the conversation, to make sure my mother could hear what he was saying No one ever answered the phone number he provided, nor would he give a time or date when he would call, so I never spoke with him My mother is heart of hearing and had requested my help with the phone call"***" called several times after his original phone call, but would not arrange for a day or.time for my mother and I to talk with him His message said that he observed the scam charges and agreed that they were not authorized, but needed more information to be certain my mother was the account ownerThe situation has NOT been resolved and my mother remains concerned that there are numerous scam charges on her account.REQUESTMy mother is now at home and has a captioning phone there that she could use to converse with him, but "***" would have to call her and give her a number where she could call him right back, since she cannot hear the captioning phone ring and answers on another phone, then calls back from the captioning phone.Or he could have Citibank send her a letter and require her to respond by mailBut "***" needs to be more accommodating to my elderly mother.Thank you for your assistance.v/r, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Still maintain I never received a bill nor did I ever receive a way to retrieve the so called e bills that I was supposedly getting In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] ***, CITIBANK, did not disclose the REASON for cancelling their customer accounts which is universally eported as MONEY LAUNDERING In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] the fraud account still appears on the credit reports and needs to be deleted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Citi partially refunded my Thank You points and re-opened my card, but not all of my pointsThey insisted that they did not need to email/mail me of points expiration because it was included in my electronic statements - which I never see as my card is set to autopay from my bank and I view my transactions on their website without actually downloading the PDF statementsI would like to see statements of my previous account balance and see exactly how much (in points or $$) I am owed and have the full amount refunded In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business did not adequately address my issueTheir response is open-endedThey give no time as to when I will be contacted nor as to who will be contacting meThey also do not explain their position on the matterTheir response makes it seem as though they have not looked into the matter, and rather opted to send a boiler-plate responseThey can easily proceed and do nothing after sending that message to the Revdex.com which will leave me once again at a deficit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At no point in this process did I consent to a credit inquiryIf a credit inquiry was required, I should have been alertedThe request form on the Citi website was highly misleading, and the business has not adequately addressed this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We responded to the customer via the U.SPostal Service on July **, The customer should allow 7-days to receive our written response If the customer would like to share this information, they can provide a copy of our response to your office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response that Citibank provided is unsatisfactory and contains inaccurate informationCitibank refuses to acknowledge that they switched my statement delivery method from paper based to paperless without my consent and using misleading online practicesCustomers need to be aware when browsing Citibank account management web site because they may inadvertently switch their statement delivery method because Citi will keep asking for this repeatedly as you navigate through your account and during log in and out processIn my case this led to a missed payment and after I cancelled paperless statements and they again switched me back to paperless using the same misleading online practicesMy missed payment is not a reflection of my credit worthiness but rather the reflection of Citibank's poor treatment of consumers by forcing the switch to electronic statements at all costsI maintain my request for Citibank to remove the missed payments associated with these activities from my credit agencies files as they do not represent accurate information about my credit worthiness In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We responded to the customer on August *, The customer should allow 7-days to receive our written response Should the customer have additional questions or concerns, they can direct those to the address listed in our response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have received no response from business As stated before, the only resolution I am seeking is a refund totaling back to my [redacted] accountFailing this, please mark complaint as unresolvedA complaint has also been filed with New York Attorney General's officeAgain, refund will resolve thatPlease see attached files stating full refund should be issued by store, however, their system would not allow it as transactions are over a year oldCopis of receipts are also attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have not received an answer to this complaint as of yet.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The response is simply a statement claiming to deal with me directlyThere is no attempt to resolve anything I've stated in my complaintI attempted to deal with Citi directly and no acknowledge my issues which caused me to create this complaintAnd again my issues with their business practice towards my account are being ignored In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We responded to the customer on (date). The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.
Dear Complaint Department: We confirm receipt of your letter dated July **, 2015, regarding case ID [redacted] Please be advised that we will address the complaint directly with [redacted] ***Thank you for your communication and should you have any questions, please call us at ###-###-####Sincerely, Gregoria R [redacted] VP,Customer Advocacy and Response Team [redacted] USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I haven't ever heard from this companyThere never sent me the contract I signed nor my official application In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have previously attempted to resolve the issue directly with the business but to no availThey have failed repeatedly to respond to my requests for written statements of my account and reported me as late to a credit bureau for failing to pay bills I never receivedThe reason I turned to the Revdex.com is that Citi has failed to respond to my requests directly or adequately Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
June **, Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June [redacted] from [redacted] regarding a card issued by Citi Prepaid Services on behalf of [redacted] / [redacted] Wireless As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory mannerAfter researching [redacted] complaint, it was confirmed that this prepaid card was issued in February with an expiration date of May **, In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials and disclosed in the terms and conditions that accompanied the card In the complaint, [redacted] references that she did not receive the card until April 2015, only a few weeks prior to the expiration of the cardThrough conversation with [redacted] on June **, it was determined that an incorrect address was provided to us by her cable provider which could have played a role in the delivery delay of the original cardBased on this fact, we have reissued the card with an available balance of $and have mailed it to [redacted] updated addressIn addition, the cardholder claims that she received poor customer service when she contacted us on June *, After reviewing this call, it was determined that this claim could not be substantiated We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]STATUSSince my complaint to [redacted] , here is what has transpired:An individual named [redacted] or Carson from Citibank called my phone number and attempted to speak to my mother, but she was unable to hear him (she is hard of hearing and I don't have a captioning phone) I called the number he provided at least times, asking for a time and day when we could call him to reach him because I work weekdays, and have to take time off from work to call himI intended to join the conversation, to make sure my mother could hear what he was saying No one ever answered the phone number he provided, nor would he give a time or date when he would call, so I never spoke with him My mother is heart of hearing and had requested my help with the phone call"***" called several times after his original phone call, but would not arrange for a day or.time for my mother and I to talk with him His message said that he observed the scam charges and agreed that they were not authorized, but needed more information to be certain my mother was the account ownerThe situation has NOT been resolved and my mother remains concerned that there are numerous scam charges on her account.REQUESTMy mother is now at home and has a captioning phone there that she could use to converse with him, but "***" would have to call her and give her a number where she could call him right back, since she cannot hear the captioning phone ring and answers on another phone, then calls back from the captioning phone.Or he could have Citibank send her a letter and require her to respond by mailBut "***" needs to be more accommodating to my elderly mother.Thank you for your assistance.v/r, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have corresponded directly with our customer If you would like to further discuss the resolution, may I suggest you contact him/her directly?
Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Still maintain I never received a bill nor did I ever receive a way to retrieve the so called e bills that I was supposedly getting In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] ***, CITIBANK, did not disclose the REASON for cancelling their customer accounts which is universally eported as MONEY LAUNDERING In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] the fraud account still appears on the credit reports and needs to be deleted In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Citi partially refunded my Thank You points and re-opened my card, but not all of my pointsThey insisted that they did not need to email/mail me of points expiration because it was included in my electronic statements - which I never see as my card is set to autopay from my bank and I view my transactions on their website without actually downloading the PDF statementsI would like to see statements of my previous account balance and see exactly how much (in points or $$) I am owed and have the full amount refunded In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business did not adequately address my issueTheir response is open-endedThey give no time as to when I will be contacted nor as to who will be contacting meThey also do not explain their position on the matterTheir response makes it seem as though they have not looked into the matter, and rather opted to send a boiler-plate responseThey can easily proceed and do nothing after sending that message to the Revdex.com which will leave me once again at a deficit In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: At no point in this process did I consent to a credit inquiryIf a credit inquiry was required, I should have been alertedThe request form on the Citi website was highly misleading, and the business has not adequately addressed this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We responded to the customer via the U.SPostal Service on July **, The customer should allow 7-days to receive our written response If the customer would like to share this information, they can provide a copy of our response to your office
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The response that Citibank provided is unsatisfactory and contains inaccurate informationCitibank refuses to acknowledge that they switched my statement delivery method from paper based to paperless without my consent and using misleading online practicesCustomers need to be aware when browsing Citibank account management web site because they may inadvertently switch their statement delivery method because Citi will keep asking for this repeatedly as you navigate through your account and during log in and out processIn my case this led to a missed payment and after I cancelled paperless statements and they again switched me back to paperless using the same misleading online practicesMy missed payment is not a reflection of my credit worthiness but rather the reflection of Citibank's poor treatment of consumers by forcing the switch to electronic statements at all costsI maintain my request for Citibank to remove the missed payments associated with these activities from my credit agencies files as they do not represent accurate information about my credit worthiness In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We responded to the customer on August *, The customer should allow 7-days to receive our written response Should the customer have additional questions or concerns, they can direct those to the address listed in our response
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have received no response from business As stated before, the only resolution I am seeking is a refund totaling back to my [redacted] accountFailing this, please mark complaint as unresolvedA complaint has also been filed with New York Attorney General's officeAgain, refund will resolve thatPlease see attached files stating full refund should be issued by store, however, their system would not allow it as transactions are over a year oldCopis of receipts are also attached In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I have not received an answer to this complaint as of yet.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] The response is simply a statement claiming to deal with me directlyThere is no attempt to resolve anything I've stated in my complaintI attempted to deal with Citi directly and no acknowledge my issues which caused me to create this complaintAnd again my issues with their business practice towards my account are being ignored In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We responded to the customer on (date). The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.
Dear Complaint Department: We confirm receipt of your letter dated July **, 2015, regarding case ID [redacted] Please be advised that we will address the complaint directly with [redacted] ***Thank you for your communication and should you have any questions, please call us at ###-###-####Sincerely, Gregoria R [redacted] VP,Customer Advocacy and Response Team [redacted] USA
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I haven't ever heard from this companyThere never sent me the contract I signed nor my official application In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have previously attempted to resolve the issue directly with the business but to no availThey have failed repeatedly to respond to my requests for written statements of my account and reported me as late to a credit bureau for failing to pay bills I never receivedThe reason I turned to the Revdex.com is that Citi has failed to respond to my requests directly or adequately Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
June **, Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June [redacted] from [redacted] regarding a card issued by Citi Prepaid Services on behalf of [redacted] / [redacted] Wireless As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory mannerAfter researching [redacted] complaint, it was confirmed that this prepaid card was issued in February with an expiration date of May **, In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials and disclosed in the terms and conditions that accompanied the card In the complaint, [redacted] references that she did not receive the card until April 2015, only a few weeks prior to the expiration of the cardThrough conversation with [redacted] on June **, it was determined that an incorrect address was provided to us by her cable provider which could have played a role in the delivery delay of the original cardBased on this fact, we have reissued the card with an available balance of $and have mailed it to [redacted] updated addressIn addition, the cardholder claims that she received poor customer service when she contacted us on June *, After reviewing this call, it was determined that this claim could not be substantiated We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below Sincerely, [redacted]