Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
[Your Answer Here]
I have communicated with Citibank through several phone calls and they did not offer a satisfactory solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We will be responding in writing via the U.SPostal Service to the customer as of February **, 2016. The customer should allow 7-business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed
in our response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have not taken the time to address the concern raised within my complaintI find them to be prolonging the processI feel that this is a strategic plan to address the concerns once the timeline to file a dispute runs outI find these practices to be unethical and completely unacceptable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
[The company has refused to make any concessions to resolve the issue , hence The Revdex.com should mark this complaint as an unresolved complaint where the business made no effort to fix the problem]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please be advised that I just received a letter from the business, stating that they requested the consumer reporting agencies to delete the delinquency from my credit reportIn essence, I guess this is to say that they were wrong in pursuing to charge me the late fees amounting up to $However, there was no apology whatsoever for the agony and mental stress I had to go through for the past monthsAs you put it well, 'the business addressed the issues within the complaint, but the consumer remains dissatisfied.' Nevertheless, my heartfelt thanks to Revdex.com for the involvement and the efforts to resolve this matterI wish your organization all the best going forward.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved becauseAs of today I have not yet received any electronic or paper response from Citibank to my issue except for the original letter I called about telling me I was declined and which prompted me filing this complaintThey never even responded to the email I sent them prior to the complaintWhat response are they referring to? My card is still closed for inactivity and still declined for reinstatement and the inquiry/activity is still on my credit report which I have asked for to be removedSorry I am confused as to what Citibank claims they didThank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I hereby authorize Citibank to disclose any information to the Revdex.com The account is still reporting as late on my credit report, hence Citi's response is not accepatableIf this matter is not resolved, I'll be taking this issue to the Consumer Financial Protection Bureau nextCiti needs to provide a letter stating that they are removing the Sept late payment from the credit report]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We corresponded directly with the customer via the *** *** *** on 12/**/Please allow 7-business days for the consumer to receive our responseIf you would like to further discuss the resolution, we suggest you contact them directly
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since they just mailed the response today, 6/**/and said it could take 7-days to receive, I cannot reply appropriately until I have received said response in the mail.When I do receive it, I will make known how they responded since they did not say specifically how they are going to handle this case. At this time, I wish for this case to remain OPEN.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved becauseCiti has not resolved this issue as of yet. They merely stated that they are aware of the discrepancy between the advertisement and the actual points awarded. I have not yet been awarded the points that I was promised. I do have a screenshot of the advertisement and it should be honored as stated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
Citibank refunded me my money, then proceeded to take out more money, because my account was negative, but my account was negative due to the fraudulent charges made! So we had to go through hoops to get that back! At the end of the day, we got our money back, but what we
had to go through to get OUR money was insane I will never bank with Citibank ever again
We responded to the customer on January **, via the U.S Postal Service. The customer should allow 7-business days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
The company simply sent a generic apology letter stating my account had been closed Very cold response with no customer service the company did not address the multiple late fees charged, if I would be credited the paid late fees, or offer any information in regards to how they may effect my credit score UNACCEPTABLE!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The message I
received merely stated that I would receive a response in the near future - no attempted resolution is mentioned.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * *** ***
Tell us why here...We have corresponded directly with *** *** by mail. She should receive the letter within 5-business days. If you would like to further discuss the resolution, may I suggest you contact her directly
Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]I didn't receive any response from CITIIn my last phone conversation on 7/*/with CITI customer service they promised to send a formal letter responseI didn't receive any response.On 7/**/I received a call from collection agency CLIENT SERVICES INC and a formal letter on 7/**/on debt collection issue from CITII had forwarded to collection agency all information requested.CITI didn't call directly or responded in any way to resolve the issueThey had provided incorrect response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
[Your Answer Here]
I have communicated with Citibank through several phone calls and they did not offer a satisfactory solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We will be responding in writing via the U.SPostal Service to the customer as of February **, 2016. The customer should allow 7-business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed
in our response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They have not taken the time to address the concern raised within my complaintI find them to be prolonging the processI feel that this is a strategic plan to address the concerns once the timeline to file a dispute runs outI find these practices to be unethical and completely unacceptable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
[The company has refused to make any concessions to resolve the issue , hence The Revdex.com should mark this complaint as an unresolved complaint where the business made no effort to fix the problem]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please be advised that I just received a letter from the business, stating that they requested the consumer reporting agencies to delete the delinquency from my credit reportIn essence, I guess this is to say that they were wrong in pursuing to charge me the late fees amounting up to $However, there was no apology whatsoever for the agony and mental stress I had to go through for the past monthsAs you put it well, 'the business addressed the issues within the complaint, but the consumer remains dissatisfied.' Nevertheless, my heartfelt thanks to Revdex.com for the involvement and the efforts to resolve this matterI wish your organization all the best going forward.Sincerely,*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved becauseAs of today I have not yet received any electronic or paper response from Citibank to my issue except for the original letter I called about telling me I was declined and which prompted me filing this complaintThey never even responded to the email I sent them prior to the complaintWhat response are they referring to? My card is still closed for inactivity and still declined for reinstatement and the inquiry/activity is still on my credit report which I have asked for to be removedSorry I am confused as to what Citibank claims they didThank you*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I hereby authorize Citibank to disclose any information to the Revdex.com The account is still reporting as late on my credit report, hence Citi's response is not accepatableIf this matter is not resolved, I'll be taking this issue to the Consumer Financial Protection Bureau nextCiti needs to provide a letter stating that they are removing the Sept late payment from the credit report]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We corresponded directly with the customer via the *** *** *** on 12/**/Please allow 7-business days for the consumer to receive our responseIf you would like to further discuss the resolution, we suggest you contact them directly
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Since they just mailed the response today, 6/**/and said it could take 7-days to receive, I cannot reply appropriately until I have received said response in the mail.When I do receive it, I will make known how they responded since they did not say specifically how they are going to handle this case. At this time, I wish for this case to remain OPEN.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined
that my complaint has NOT been resolved becauseCiti has not resolved this issue as of yet. They merely stated that they are aware of the discrepancy between the advertisement and the actual points awarded. I have not yet been awarded the points that I was promised. I do have a screenshot of the advertisement and it should be honored as stated
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
Citibank refunded me my money, then proceeded to take out more money, because my account was negative, but my account was negative due to the fraudulent charges made! So we had to go through hoops to get that back! At the end of the day, we got our money back, but what we
had to go through to get OUR money was insane I will never bank with Citibank ever again
We responded to the customer on January **, via the U.S Postal Service. The customer should allow 7-business days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and
have determined that my complaint has NOT been resolved because:
The company simply sent a generic apology letter stating my account had been closed Very cold response with no customer service the company did not address the multiple late fees charged, if I would be credited the paid late fees, or offer any information in regards to how they may effect my credit score UNACCEPTABLE!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The message I
received merely stated that I would receive a response in the near future - no attempted resolution is mentioned.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** * *** ***
Tell us why here...We have corresponded directly with *** *** by mail. She should receive the letter within 5-business days. If you would like to further discuss the resolution, may I suggest you contact her directly
Good Day All, We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly? Regards,*** ***
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my
complaint has NOT been resolved because:
[Your Answer Here]I didn't receive any response from CITIIn my last phone conversation on 7/*/with CITI customer service they promised to send a formal letter responseI didn't receive any response.On 7/**/I received a call from collection agency CLIENT SERVICES INC and a formal letter on 7/**/on debt collection issue from CITII had forwarded to collection agency all information requested.CITI didn't call directly or responded in any way to resolve the issueThey had provided incorrect response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have responded directly to our customer by mail regarding the resolution. Our customer needs to allow 7-days to receive letter