Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
I sent in ID and address verification documents and Citibank still claims they do not have itI am not getting proper communicationI should not have to call in everyday; Citibank should be calling me everyday with an update on this situationThey took $in annual fees for a card that I can't even use the benefits of
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[ They have simply responded and refused to make any concessions on the matter, the Revdex.com should leave this complaint on the company's repord as a complaint where the business did not make any effort to resolve the issue]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We responded to the customer on June **, 2015. The customer should allow 7-days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not know of any returned mail, this is the only company I know of that does not reply to Revdex.com directlySince they will not issue credit to the account, there does not appear to be one, please mark this complaint as unresolvedThere is also a complaint with New York attorney GeneralI have attached a copy of email from *** stating credit will be issued and to go to local store, however, the store was unable to do so as the purchases are over a year old There is also a copy of receipts totaling attached
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are responding to the customer via U.SPostal Mail on November *, 2015, and the customer should receive this response in 7-business days. If the customer would like to share this information they can provide a copy of our response to the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.They called and apologized for the inconvenience, however, all company reps I talked with, somehow, had no recorded response to my frustrationsWe have cancelled our account and will no longer be interested in themThey did refund the bogus late fee and a past interest rate charge.
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The letter I received from Citi is dissatisfactory, and has a inaccurate statement, that I applied for this this card more then days agoI don't want any further contact about this matter, and just want it marked in the Revdex.com as dissatisfiedI'm done playing this game, I am very busy, and don't have time to play games anymore.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I don't like shady things and buisness like thisI'm about to close my *** and cash rewards credit card with them over thisI want these inquiries removed all of themClosest thing to talking to the bank was an issue trying to purchase a laptop at *** they had to over ride something so the purchase would go through
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
This business has not yet reached out to me to address this matter In addition, I have contacted them directly as well, and still waiting for a response from them to resolve this matter As a result I do not feel this issue has been completely and satisfactorily come to a full resolution
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We responded to the customer on July *, 2015. The customer should allow 7-days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
The only correspondence I "received" from them was the aforementioned call I placed to them, where they rudely refused to help me outI've heard nothing from them since then, including anything about the mark on my credit report
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have contacted *** *** directly regarding this situation. Should she have any additional questions or concerns, we have provided her with direct contact information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We responded to the customer in writing via the *** *** *** on August *, 2015. The customer should allow 7-days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office
We have responded to the customer as of June **, 2015. The customer should allow 7-days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response
A representative from Citi Corporate did reach out to me weeks after the fact to let me know that all of the customer service reps I had spoken
to, including the supervisor on duty, were misinformed and incorrectly told me that what I wanted was not possible. The Citi Corporate representative did give me the option to reopen my Citi Credit Card account as I had originally requested continuing the tenure and credit report history I have since earned, however that it would require a hard credit enquiry to do so. Because of the hard credit enquiry and the fact that I have since opened a different new Citi credit account that came with it's own hard credit enquiry, I unhappily declined the offer. If that had been an option for me the day I first called, I would have accepted and then attempted to convert the account to the Citi credit product that I have since opened brand new. The decision to remain a Citi customer was not taken lightly. I will only remain so until a better product comes along and intend to never pay Citi a cent of interest. In addition, I was only informed that proper training would be performed to avoid this happening to another customer. I assume Citi will still close accounts without notice, inconveniencing their customers, instead of fostering their customer relationships
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
I sent in ID and address verification documents and Citibank still claims they do not have itI am not getting proper communicationI should not have to call in everyday; Citibank should be calling me everyday with an update on this situationThey took $in annual fees for a card that I can't even use the benefits of
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[ They have simply responded and refused to make any concessions on the matter, the Revdex.com should leave this complaint on the company's repord as a complaint where the business did not make any effort to resolve the issue]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We responded to the customer on June **, 2015. The customer should allow 7-days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I do not know of any returned mail, this is the only company I know of that does not reply to Revdex.com directlySince they will not issue credit to the account, there does not appear to be one, please mark this complaint as unresolvedThere is also a complaint with New York attorney GeneralI have attached a copy of email from *** stating credit will be issued and to go to local store, however, the store was unable to do so as the purchases are over a year old There is also a copy of receipts totaling attached
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We are responding to the customer via U.SPostal Mail on November *, 2015, and the customer should receive this response in 7-business days. If the customer would like to share this information they can provide a copy of our response to the Revdex.com
Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.They called and apologized for the inconvenience, however, all company reps I talked with, somehow, had no recorded response to my frustrationsWe have cancelled our account and will no longer be interested in themThey did refund the bogus late fee and a past interest rate charge.
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:The letter I received from Citi is dissatisfactory, and has a inaccurate statement, that I applied for this this card more then days agoI don't want any further contact about this matter, and just want it marked in the Revdex.com as dissatisfiedI'm done playing this game, I am very busy, and don't have time to play games anymore.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have corresponded directly with our customerIf you would like to further discuss the resolution, may I suggest you contact him/her directly?
I don't like shady things and buisness like thisI'm about to close my *** and cash rewards credit card with them over thisI want these inquiries removed all of themClosest thing to talking to the bank was an issue trying to purchase a laptop at *** they had to over ride something so the purchase would go through
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
This business has not yet reached out to me to address this matter In addition, I have contacted them directly as well, and still waiting for a response from them to resolve this matter As a result I do not feel this issue has been completely and satisfactorily come to a full resolution
Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Citi has received this complaint; a response will be provided within days
We responded to the customer on July *, 2015. The customer should allow 7-days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office
*** has received this complaint and we will respond to the customer within days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
The only correspondence I "received" from them was the aforementioned call I placed to them, where they rudely refused to help me outI've heard nothing from them since then, including anything about the mark on my credit report
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have contacted *** *** directly regarding this situation. Should she have any additional questions or concerns, we have provided her with direct contact information
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We responded to the customer in writing via the *** *** *** on August *, 2015. The customer should allow 7-days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office
We have responded to the customer as of June **, 2015. The customer should allow 7-days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response
A representative from Citi Corporate did reach out to me weeks after the fact to let me know that all of the customer service reps I had spoken
to, including the supervisor on duty, were misinformed and incorrectly told me that what I wanted was not possible. The Citi Corporate representative did give me the option to reopen my Citi Credit Card account as I had originally requested continuing the tenure and credit report history I have since earned, however that it would require a hard credit enquiry to do so. Because of the hard credit enquiry and the fact that I have since opened a different new Citi credit account that came with it's own hard credit enquiry, I unhappily declined the offer. If that had been an option for me the day I first called, I would have accepted and then attempted to convert the account to the Citi credit product that I have since opened brand new. The decision to remain a Citi customer was not taken lightly. I will only remain so until a better product comes along and intend to never pay Citi a cent of interest. In addition, I was only informed that proper training would be performed to avoid this happening to another customer. I assume Citi will still close accounts without notice, inconveniencing their customers, instead of fostering their customer relationships
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***