We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
The company has provided no evidence showing that the rental car was in my possession at the time of the traffic citation (the car was returned before the citation occurred). Also I contacted the Washington DC DMV (as instructed by Citi) and they confirmed that the actual fine amount for a speeding ticket 16-20mph over the limit is in fact $150. The charge to my card was $300. Indisputable proof that this charge is fraudulent. The DMV directed me to the site below for this information:[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was never contacted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We have corresponded directly with our customer via [redacted] mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Citi has sent me a letter. But not refunded the $95 annual fee. The letter says I was given the option to pick a card with no annual fee. But that is completely not true. They do point out that I did accept the terms and conditions, which is true. I'm sure it was somewhere in a huge long seperate page with the full terms and conditions. I don't deny that they wrote it somewhere. My complaint is that it should of been upfront in the advertisement. There are a couple important things people want to know when getting a credit card, and if the card has a annual fee it should be clear. They write in big lettering that you get $100 for signing up, but the fact that they charge you $95 to get the card is buried in the terms and conditions. This was very sneaky. I know they aren't going to refund it, but they lost a customer. Hopefully this complaint helps others to be cautious and read the fine print with Citi bank
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They did absolutely...
nothing to resolve my complaint. I have paid $3100 on the card and will continue to pay it down until I no longer have a balance and then will cut up the card. They are the worst credit card company and I recommend to stay away from Citi. They are unethical and take advantage of their customers. Just look at how many complaints are against them!
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
The business did not adequately address my issue. Their response is open-ended. They give no time as to when I will be contacted nor as to who will be contacting me. They also do not explain their position on the matter. Their response makes it seem as though they have not looked into the matter, and rather opted to send a boiler-plate response. They can easily proceed and do nothing after sending that message to the Revdex.com which will leave me once again at a deficit.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly.
Thank you for your communication regarding [redacted]’s [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] via the [redacted] within the next 7-10...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I already contacted...
them to approve my identity couple of times. I even try to assure them with going to the any nearby branch for that issue with any needed verification documents, they refused!. Also they refused to verify me with a phone number that is already in my file for couple of years now. I really do not know why this issue takes that long to get resolved.Thank you very much for your concern and help.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
[Your Answer Here]The business stated that they would send me a paper statement so that I Could APPLY FOR A REFUND; THEY HAVE NOT SENT A PAPER STATEMENT; NOR WILL THEY ADMIT THAT THEY DID NOT SEND A PAPERLESS STATEMENT.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
Citibank has just reiterated their position and not addressed any of my concerns. This response strikes me as a blatant attempt to get me to click "resolved" so that this does not show on their Revdex.com record, without having addressed my complaint. I will NOT accept this complaint as resolved until Citi gives me the 50,000 Aadvantage miles that they owe, due to their misleading advertising.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
June **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June [redacted] 2015 from [redacted] regarding a card issued by Citi Prepaid Services on behalf of [redacted] Wireless. As a business...
that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted] complaint, it was confirmed that this prepaid card was issued in February 2015 with an expiration date of May **, 2015. In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials and disclosed in the terms and conditions that accompanied the card. In the complaint, [redacted] references that she did not receive the card until April 2015, only a few weeks prior to the expiration of the card. Through conversation with [redacted] on June **, it was determined that an incorrect address was provided to us by her cable provider which could have played a role in the delivery delay of the original card. Based on this fact, we have reissued the card with an available balance of $50.00 and have mailed it to [redacted] updated address. In addition, the cardholder claims that she received poor customer service when she contacted us on June *, 2015. After reviewing this call, it was determined that this claim could not be substantiated. We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]
We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him directly. Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
The company has provided no evidence showing that the rental car was in my possession at the time of the traffic citation (the car was returned before the citation occurred). Also I contacted the Washington DC DMV (as instructed by Citi) and they confirmed that the actual fine amount for a speeding ticket 16-20mph over the limit is in fact $150. The charge to my card was $300. Indisputable proof that this charge is fraudulent. The DMV directed me to the site below for this information:[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I was never contacted
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:The business did not address the issue and merely sent general information that can be found online.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We have corresponded directly with our customer via [redacted] mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Citi has sent me a letter. But not refunded the $95 annual fee. The letter says I was given the option to pick a card with no annual fee. But that is completely not true. They do point out that I did accept the terms and conditions, which is true. I'm sure it was somewhere in a huge long seperate page with the full terms and conditions. I don't deny that they wrote it somewhere. My complaint is that it should of been upfront in the advertisement. There are a couple important things people want to know when getting a credit card, and if the card has a annual fee it should be clear. They write in big lettering that you get $100 for signing up, but the fact that they charge you $95 to get the card is buried in the terms and conditions. This was very sneaky. I know they aren't going to refund it, but they lost a customer. Hopefully this complaint helps others to be cautious and read the fine print with Citi bank
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We will be corresponding directly with the customer via the [redacted]. Please allow 7-10 business days for the consumer to receive our response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They did absolutely...
nothing to resolve my complaint. I have paid $3100 on the card and will continue to pay it down until I no longer have a balance and then will cut up the card. They are the worst credit card company and I recommend to stay away from Citi. They are unethical and take advantage of their customers. Just look at how many complaints are against them!
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
The business did not adequately address my issue. Their response is open-ended. They give no time as to when I will be contacted nor as to who will be contacting me. They also do not explain their position on the matter. Their response makes it seem as though they have not looked into the matter, and rather opted to send a boiler-plate response. They can easily proceed and do nothing after sending that message to the Revdex.com which will leave me once again at a deficit.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[Your Answer Here]
I haven't ever heard from this company. There never sent me the contract I signed nor my official application.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly.
Thank you for your communication regarding [redacted]’s [redacted] account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] via the [redacted] within the next 7-10...
business days.
I will fax correspondences from Citi.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I already contacted...
them to approve my identity couple of times. I even try to assure them with going to the any nearby branch for that issue with any needed verification documents, they refused!. Also they refused to verify me with a phone number that is already in my file for couple of years now. I really do not know why this issue takes that long to get resolved.Thank you very much for your concern and help.[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
[Your Answer Here]The business stated that they would send me a paper statement so that I Could APPLY FOR A REFUND; THEY HAVE NOT SENT A PAPER STATEMENT; NOR WILL THEY ADMIT THAT THEY DID NOT SEND A PAPERLESS STATEMENT.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have received the customer's complaint and will respond to the customer within 14 days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
Citibank has just reiterated their position and not addressed any of my concerns. This response strikes me as a blatant attempt to get me to click "resolved" so that this does not show on their Revdex.com record, without having addressed my complaint. I will NOT accept this complaint as resolved until Citi gives me the 50,000 Aadvantage miles that they owe, due to their misleading advertising.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
June **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on June [redacted] 2015 from [redacted] regarding a card issued by Citi Prepaid Services on behalf of [redacted] Wireless. As a business...
that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. After researching [redacted] complaint, it was confirmed that this prepaid card was issued in February 2015 with an expiration date of May **, 2015. In accordance with applicable law and regulations, this expiration date was embossed on the front of the promotional card; displayed on the cardholder materials and disclosed in the terms and conditions that accompanied the card. In the complaint, [redacted] references that she did not receive the card until April 2015, only a few weeks prior to the expiration of the card. Through conversation with [redacted] on June **, it was determined that an incorrect address was provided to us by her cable provider which could have played a role in the delivery delay of the original card. Based on this fact, we have reissued the card with an available balance of $50.00 and have mailed it to [redacted] updated address. In addition, the cardholder claims that she received poor customer service when she contacted us on June *, 2015. After reviewing this call, it was determined that this claim could not be substantiated. We regret that [redacted] encountered this situation and hope that this information is helpful in resolving the matter. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, [redacted]