Tell us why here... We have corresponded directly with our customer via U.SPostal mail. Please allow - days for *** *** to receive and review the response from Citi
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
I have tried to work with citibank since march and have not tried to resolve it at allBasically they told me I have to look at other means of retreiving my moneyThey dragged it all this time and told me if the merchant does not respond within the time allowed I will automatically get a refundNow they're saying I cant get my credit and I owe $for something I didnt getI am reaching out to you to help me in the caseI have all the documents should you need it to proceedThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
They have made no effort to call me also, they sent my information to the credit department instead of the checking department and I never was contacted at allI called the woman who called me 2x left a voicemail nothing yet, hoping for the best but I am not anywhere near a resolution if no one has actually contacted me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have responded to the customer on 06/**/2015. The customer should allow 7-days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response
We have responded directly to our customer regarding the resolution. If you would like to discuss the resolution, you may contact our customer directly
Thank
you for your communication regarding the customer's account.
Due to privacy concerns we are unable to release customer information to the
Revdex.com. We will respond directly to the customer via US
Postal Mail within the next 7-business days** ***
Executive Response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This solution is not satisfactory, but I am dropping this complaint because it is clear that this company has no intention to make this situation rightAfter many telephone calls, I have realized that they are unwilling to keep me as a customerSince I don't have the legal resources of a wealthy, multinational corporation I must drop this complaint and suffer the loss of my hard-earned moneyI can choose not to do business with Citi any longer, which is what I will doIt is the only power I have in this situation
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days** ***Executive Response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer
Here]
They have did nothing they called said fixed but its not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As you can
see from the attached letter, the business has done absolutely nothing to
resolve this simple problem that is due to a mistake on their part They
continue to maintain that I never had automatic payments set up, which means
that they are either lying in order to take advantage of me or that they have a
computer malfunction that they are ignoring I have always had this
account on automatic payments, and it is not clear to me why this function was
disabled without my consent It would not have been that difficult for
them to just fix the credit report and let it go These are extremely
unreasonable and unethical business practices, and I advocate for the most
severe possible impact on their Revdex.com profile
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The business has
refunded all the fees associated with this issue, therefore the matter has been resolved. Thank you for your help with recouping the monies
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We will be responding in writing via the U.SPostal Service to the customer as of February **, 2016. The customer should allow 7-business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed
in our response
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com:I have been contacted by *** *** Escalation Team regarding my complaintThey were unable to provide a sufficient resolution to the complaintThe representative simply apologized for any inconvenience that may have been caused for me, but stated that there was nothing she could offer me to resolve thisThe Credit Bureau must revoke the account closure rather than *** *** since *** *** does not have the authority to change my credit status, only the Credit Bureau can reward me that status. Due to this insufficient response for resolution, I hereby acknowledge that the next step is to continue working with the Revdex.com to find an adequate solution to my problemI can be contacted at any time with details on the proper way to proceed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They keep
saying that and not responding
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Tell us why here... We have corresponded directly with our customer via U.SPostal mail. Please allow - days for *** *** to receive and review the response from Citi
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
I have tried to work with citibank since march and have not tried to resolve it at allBasically they told me I have to look at other means of retreiving my moneyThey dragged it all this time and told me if the merchant does not respond within the time allowed I will automatically get a refundNow they're saying I cant get my credit and I owe $for something I didnt getI am reaching out to you to help me in the caseI have all the documents should you need it to proceedThank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
They have made no effort to call me also, they sent my information to the credit department instead of the checking department and I never was contacted at allI called the woman who called me 2x left a voicemail nothing yet, hoping for the best but I am not anywhere near a resolution if no one has actually contacted me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We have responded to the customer on 06/**/2015. The customer should allow 7-days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response
We have responded directly to our customer regarding the resolution. If you would like to discuss the resolution, you may contact our customer directly
Thank
you for your communication regarding the customer's account.
Due to privacy concerns we are unable to release customer information to the
Revdex.com. We will respond directly to the customer via US
Postal Mail within the next 7-business days** ***
Executive Response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This solution is not satisfactory, but I am dropping this complaint because it is clear that this company has no intention to make this situation rightAfter many telephone calls, I have realized that they are unwilling to keep me as a customerSince I don't have the legal resources of a wealthy, multinational corporation I must drop this complaint and suffer the loss of my hard-earned moneyI can choose not to do business with Citi any longer, which is what I will doIt is the only power I have in this situation
Sincerely,
*** ***
Citi has received the complaint and we will respond to the customer within days
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days** ***Executive Response
We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer
Here]
They have did nothing they called said fixed but its not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We will be corresponding directly with our customer. If you would like tofurther discuss the resolution, may I suggest you contact him/her directly
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As you can
see from the attached letter, the business has done absolutely nothing to
resolve this simple problem that is due to a mistake on their part They
continue to maintain that I never had automatic payments set up, which means
that they are either lying in order to take advantage of me or that they have a
computer malfunction that they are ignoring I have always had this
account on automatic payments, and it is not clear to me why this function was
disabled without my consent It would not have been that difficult for
them to just fix the credit report and let it go These are extremely
unreasonable and unethical business practices, and I advocate for the most
severe possible impact on their Revdex.com profile
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The business has
refunded all the fees associated with this issue, therefore the matter has been resolved. Thank you for your help with recouping the monies
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We will be responding in writing via the U.SPostal Service to the customer as of February **, 2016. The customer should allow 7-business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed
in our response
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com:I have been contacted by *** *** Escalation Team regarding my complaintThey were unable to provide a sufficient resolution to the complaintThe representative simply apologized for any inconvenience that may have been caused for me, but stated that there was nothing she could offer me to resolve thisThe Credit Bureau must revoke the account closure rather than *** *** since *** *** does not have the authority to change my credit status, only the Credit Bureau can reward me that status. Due to this insufficient response for resolution, I hereby acknowledge that the next step is to continue working with the Revdex.com to find an adequate solution to my problemI can be contacted at any time with details on the proper way to proceed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They keep
saying that and not responding
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***