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HERMES ENERGIA

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HERMES ENERGIA Reviews (524)

A representative from Citi Corporate did reach out to me weeks after the fact to let me know that all of the customer service reps I had spoken
to, including the supervisor on duty, were misinformed and incorrectly told me that what I wanted was not possible. The Citi Corporate representative did give me the option to reopen my Citi Credit Card account as I had originally requested continuing the tenure and credit report history I have since earned, however that it would require a hard credit enquiry to do so. Because of the hard credit enquiry and the fact that I have since opened a different new Citi credit account that came with it's own hard credit enquiry, I unhappily declined the offer. If that had been an option for me the day I first called, I would have accepted and then attempted to convert the account to the Citi credit product that I have since opened brand new. The decision to remain a Citi customer was not taken lightly. I will only remain so until a better product comes along and intend to never pay Citi a cent of interest. In addition, I was only informed that proper training would be performed to avoid this happening to another customer. I assume Citi will still close accounts without notice, inconveniencing their customers, instead of fostering their customer relationships

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that
my complaint has NOT been resolved because:
They have made no effort to call me also, they sent my information to the credit department instead of the checking department and I never was contacted at allI called the woman who called me 2x left a voicemail nothing yet, hoping for the best but I am not anywhere near a resolution if no one has actually contacted me
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank
you for your communication regarding the customer's account.
Due to privacy concerns we are unable to release customer information to the
Revdex.com. We will respond directly to the customer via US
Postal Mail within the next 7-business days** ***
Executive Response

We have responded directly to our customer regarding the resolution. If you would like to discuss the resolution, you may contact our customer directly

We have responded to the customer on 06/**/2015. The customer should allow 7-days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
As you can
see from the attached letter, the business has done absolutely nothing to
resolve this simple problem that is due to a mistake on their part They
continue to maintain that I never had automatic payments set up, which means
that they are either lying in order to take advantage of me or that they have a
computer malfunction that they are ignoring I have always had this
account on automatic payments, and it is not clear to me why this function was
disabled without my consent It would not have been that difficult for
them to just fix the credit report and let it go These are extremely
unreasonable and unethical business practices, and I advocate for the most
severe possible impact on their Revdex.com profile
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. The business has
refunded all the fees associated with this issue, therefore the matter has been resolved. Thank you for your help with recouping the monies
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Citi has received the complaint and we will respond to the customer within days

We will be corresponding directly with our customer. If you would like tofurther discuss the resolution, may I suggest you contact him/her directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer
Here]
They have did nothing they called said fixed but its not
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer within the next 7-business days** ***Executive Response

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***This solution is not satisfactory, but I am dropping this complaint because it is clear that this company has no intention to make this situation rightAfter many telephone calls, I have realized that they are unwilling to keep me as a customerSince I don't have the legal resources of a wealthy, multinational corporation I must drop this complaint and suffer the loss of my hard-earned moneyI can choose not to do business with Citi any longer, which is what I will doIt is the only power I have in this situation
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They keep
saying that and not responding
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***
*** ***
*** ** ***
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*** * *** ***
*** ** ***
Re: Consumer Financial Protection Bureau (CFPB), Case # ***
Revdex.com of New York (Revdex.com) - Case # ***
D*** *** ***
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*** * *** *** ** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** *** My original call where a payment of $was processed it was told to me by the citi rep that my account was open and in good standing after the $payment was receivedAdnditionally to that the arrangement was made that I would be paying $per month until the account balace was $Weather it was an official payment arrangement according to citi's standards is beyond my knowledgeI ask that the taped conversation be made available because there is a conflict of informationI'm going off of recollection and you have supposed recordings that would pretty much settle the whole disputeWhy would I in good faith pay $dollars on a closed account? If my account was closed in April then why am I still receiving monthly statements and its now November? Collection companies rarely try to collect the whole debt, why would I pay citi $for absolutely nothing when I could have probably settled the entire debt for close to $through the collection agency? I feel as though I was misled and told bad information during the original phone call simply so citi could collect the $and still report me to the credit bureau's as some form off of the book punishment for not being able to make a payment from April until AugustI may not be an expert on the UCC but that doesn't seem very ethical to misinform clients or customersI also was never contacted by citi by phone nor by mail (other than my statements), I believe my email is also saved on file and I have not one email from citi regarding any collection attempts or payment arrangementsAgain thank you for your response and time but you are being misleading with your informationLike I mentioned in a past response, this is me being nice in escalating my issues within your company and keeping it between usI can and I will exercise any legal rightsI know this may be feeble me being one consumer and you being a large banking institution with lawyers on hand but that still doesn't mean you are right in the matter because you have a legal department at handI still have rights as a consumer and I am protected from misinformation tactics I feel are being used in this instanceI hope we can make an arrangement between myself and citiI have cash to pay the balance in full but I want my account either reopened or a new one opened in its placeI got sick and defaulted for a while and I made an attempt to correct the account and the relationship and make steady payments as I did in the past with this accountYou chose to manipulate the situation and cut off a consumer from a line of credit that will help my business but it wont kill my business losing it eitherI just prefer to rectify the situation I just don't appreciate being mislead with bad informationAnd again I do apologize for my missed payments and the breach of contract and I know you hear excuses all day good ones and bad onesBut I was on my death bed literally and I have medical records and bills to prove thatIf this needs to go to court so be it but I'd rather spend my money with citi to rectify my account status, but if I need to spend it with a lawyer so be it.Thank you for your time and attempt to clarify your position in the matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Dear Revdex.com:I have been contacted by *** *** Escalation Team regarding my complaintThey were unable to provide a sufficient resolution to the complaintThe representative simply apologized for any inconvenience that may have been caused for me, but stated that there was nothing she could offer me to resolve thisThe Credit Bureau must revoke the account closure rather than *** *** since *** *** does not have the authority to change my credit status, only the Credit Bureau can reward me that status. Due to this insufficient response for resolution, I hereby acknowledge that the next step is to continue working with the Revdex.com to find an adequate solution to my problemI can be contacted at any time with details on the proper way to proceed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** ***

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