We responded to the customer on July **, 2015 via the U.S. Postal Service. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.
We have responded directly to [redacted]'s via [redacted] regarding his additional concerns. He should expect to receive the response within 7-10 business days.
January **, 2016 Revdex.com Case # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on January *, 2016 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of DC Department of Employment...
Services. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] describes a situation where fraudulent activity has occurred on his account and he has contacted Citi Prepaid Services on several occasions in an attempt to clear up this activity. A provisional credit was provided to [redacted]’s account in the amount of $1,029.50. In addition, we have sent a provisional letter to the address of record in hopes that we can learn more about the fraudulent charges. We attempted to contact [redacted] on several occasions but received his voicemail on each attempt. A voicemail message was left on each of these 3 call attempts. We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, Leanne J. K[redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions (P) ###-###-#### (F) ###-###-#### [redacted]
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have not responded to me neither via phone mail or text. This is the only notification I have received. I have not spoken to anyone on August [redacted] about this matter Who did they speak to and by which correspondence median did they use to communicate their response to me?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received a letter from Citibank indicating they are declining this dispute because the business provided documentation substantiating that the car was in my possession at the time of the speeding ticket. However, upon reviewing this documentation it only indicates that the car was in my possession the day before the speeding ticket. The car was returned to the business in the morning before the speeding ticket was issued.Also, I provided proof to Citi that even if the ticket had been issued to me (which it hadn't) the ticketed amount should have been $150 instead of the $300 that was fraudulently charged to my card. Citi's response to me is that the signed documentation from the merchant shows that they charge a $75 administration fee in such circumstances. After consulting with a few mathematics experts, I am able to confirm that 150 + 75 does not, in fact, add up to 300. 150 plus 75 is 225. Again, this charge is fraudulent and should be removed post haste.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding CitiMortgage, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
At The time of the payment arrangements. I have phone Records of phone calls that Citi has made to me over 20 calls during that period of the payment arrangement. Citi claims that payment arrangement was done online that they could not find ANY records of any Phone calls Made. I saved all the Cell phone records of the phones calls some lasting up to 30 minutes. The letter from the Executive office stated there were no phone calls that discussed payment arrangements. My question to them was what else would the Citi Collections representative be talking to me about if it wasn't talking about how to get current on the account. Those 20 + calls in that 30 day time period, each time, was what can they do and I do to get caught up. The programs were discussed with me at least 10 times but hadn't decided yet, because I had just started new job. Once I decided I jumped on the Live Chat and then online to sign up. I can forward all of the Phone Records to Citi if they need proof that the phone calls did exist. Also the Response says that I asked for a Complete Cease and Desist. That is incorrect again. I asked that they stop calling me 4 times a day and do everything in WRITING since they seem to misplace phone records. They transfered me to the Escalation department and they said I will stop receiving phone call. 4 days go by ,and back to the 4 phone calls a day. Again talked to the Escalation Dept. they said that I did not tell them to stop calling (again more lies). This time they said they will stop all of it. I explained to her that everything needs to be in writing since Citi seems to misplace Phone Conversations and agreements to payment plans as well as asking no not call. I though the 4 days of Silence they did but then back again. I finally figured how to block the number because they still continued to call. Again those records are available for Citi to review which noone has said "Yes", they would like to see them! I do not think it is unreasonable, especially of what I have been through with Citi, to just request everything in writing. I'm sure they have nothing to hide.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This investigation is still in process with regard to the multitude of system and customer service issues, but the errors with the transactions were finally rectified.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me and the matter has been resolved. After being contacted by the Revdex.com, Citi called me and informed me that 40,000 miles would, if fact, be deposited into my rewards account. It took a few days, but as of today, those miles have been deposited successfully. Revdex.com, thank you so much for your assistance in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI received the letter stating I was advised to return the item which is false I was advised to contact there fraud department which I did over several weeks and left several message that went un-returned. When I finally was able to speak to a live person was told not fraud since [redacted] sent the fraud purchase to me. I also responded to this letter with a phone call and was told nothing they can do and won't help. I have worked with Citibank and [redacted] and both point the finger at the other and will not asst and now Citibank wants me to pay for a phone I didn't order, never wanted and no body will help me return it. Worst Customer service I have ever received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi.
Revdex.com:
I have been contacted by the business in reference to complaint ID [redacted], and find that the resolution offered is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Currently they are working on it and the I will see a result in 50-60 days.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I have no choice but to accept their response because they refuse to reverse the entry on my credit report. I did consent to the reinstatement but I was not told it would be an entry or a decline or given proper information when I originally called about the card closure and I still feel I should have been given the chance to use the card before they even closed it. A warning of there terms prior to the closure should have been better customer service than what they did. This resolution is unsatisfactory to me and the matter has been resolved to citibanks satisfaction only. However I am not going to pursue it further as what's the point. Please close out the complaint. Thank you for your time and assistance.
Sincerely,
[redacted]
We responded to the customer on July **, 2015 via the U.S. Postal Service. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#*
[redacted] and have determined that my complaint has NOT been resolved because:
They keep saying this!!!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have responded directly to [redacted]'s via [redacted] regarding his additional concerns. He should expect to receive the response within 7-10 business days.
Revdex.com:
I have reviewed the response made by...
the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I do not know what the specific response to resolve the issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We
will be corresponding directly with our customer. If you would like to further
discuss the resolution, may I suggest you contact them directly?
January **, 2016 Revdex.com Case # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on January *, 2016 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of DC Department of Employment...
Services. As a business that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] describes a situation where fraudulent activity has occurred on his account and he has contacted Citi Prepaid Services on several occasions in an attempt to clear up this activity. A provisional credit was provided to [redacted]’s account in the amount of $1,029.50. In addition, we have sent a provisional letter to the address of record in hopes that we can learn more about the fraudulent charges. We attempted to contact [redacted] on several occasions but received his voicemail on each attempt. A voicemail message was left on each of these 3 call attempts. We regret that [redacted] encountered this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, Leanne J. K[redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions (P) ###-###-#### (F) ###-###-#### [redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
They have not responded to me neither via phone mail or text. This is the only notification I have received. I have not spoken to anyone on August [redacted] about this matter Who did they speak to and by which correspondence median did they use to communicate their response to me?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I received a letter from Citibank indicating they are declining this dispute because the business provided documentation substantiating that the car was in my possession at the time of the speeding ticket. However, upon reviewing this documentation it only indicates that the car was in my possession the day before the speeding ticket. The car was returned to the business in the morning before the speeding ticket was issued.Also, I provided proof to Citi that even if the ticket had been issued to me (which it hadn't) the ticketed amount should have been $150 instead of the $300 that was fraudulently charged to my card. Citi's response to me is that the signed documentation from the merchant shows that they charge a $75 administration fee in such circumstances. After consulting with a few mathematics experts, I am able to confirm that 150 + 75 does not, in fact, add up to 300. 150 plus 75 is 225. Again, this charge is fraudulent and should be removed post haste.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding CitiMortgage, Inc. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
At The time of the payment arrangements. I have phone Records of phone calls that Citi has made to me over 20 calls during that period of the payment arrangement. Citi claims that payment arrangement was done online that they could not find ANY records of any Phone calls Made. I saved all the Cell phone records of the phones calls some lasting up to 30 minutes. The letter from the Executive office stated there were no phone calls that discussed payment arrangements. My question to them was what else would the Citi Collections representative be talking to me about if it wasn't talking about how to get current on the account. Those 20 + calls in that 30 day time period, each time, was what can they do and I do to get caught up. The programs were discussed with me at least 10 times but hadn't decided yet, because I had just started new job. Once I decided I jumped on the Live Chat and then online to sign up. I can forward all of the Phone Records to Citi if they need proof that the phone calls did exist. Also the Response says that I asked for a Complete Cease and Desist. That is incorrect again. I asked that they stop calling me 4 times a day and do everything in WRITING since they seem to misplace phone records. They transfered me to the Escalation department and they said I will stop receiving phone call. 4 days go by ,and back to the 4 phone calls a day. Again talked to the Escalation Dept. they said that I did not tell them to stop calling (again more lies). This time they said they will stop all of it. I explained to her that everything needs to be in writing since Citi seems to misplace Phone Conversations and agreements to payment plans as well as asking no not call. I though the 4 days of Silence they did but then back again. I finally figured how to block the number because they still continued to call. Again those records are available for Citi to review which noone has said "Yes", they would like to see them! I do not think it is unreasonable, especially of what I have been through with Citi, to just request everything in writing. I'm sure they have nothing to hide.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
This investigation is still in process with regard to the multitude of system and customer service issues, but the errors with the transactions were finally rectified.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is...
satisfactory to me and the matter has been resolved. After being contacted by the Revdex.com, Citi called me and informed me that 40,000 miles would, if fact, be deposited into my rewards account. It took a few days, but as of today, those miles have been deposited successfully. Revdex.com, thank you so much for your assistance in this matter.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseI received the letter stating I was advised to return the item which is false I was advised to contact there fraud department which I did over several weeks and left several message that went un-returned. When I finally was able to speak to a live person was told not fraud since [redacted] sent the fraud purchase to me. I also responded to this letter with a phone call and was told nothing they can do and won't help. I have worked with Citibank and [redacted] and both point the finger at the other and will not asst and now Citibank wants me to pay for a phone I didn't order, never wanted and no body will help me return it. Worst Customer service I have ever received.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi.
Revdex.com:
I have been contacted by the business in reference to complaint ID [redacted], and find that the resolution offered is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], Currently they are working on it and the I will see a result in 50-60 days.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that I have no choice but to accept their response because they refuse to reverse the entry on my credit report. I did consent to the reinstatement but I was not told it would be an entry or a decline or given proper information when I originally called about the card closure and I still feel I should have been given the chance to use the card before they even closed it. A warning of there terms prior to the closure should have been better customer service than what they did. This resolution is unsatisfactory to me and the matter has been resolved to citibanks satisfaction only. However I am not going to pursue it further as what's the point. Please close out the complaint. Thank you for your time and assistance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
My card may be activated, but that doesn't come remotely close to excusing their attitudes or behaviors towards me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]