Revdex.com:At this time, my complaint, ID [redacted] regarding Citibank S.D. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
It seems that the bank deposited promotional bonus to my account (on feb [redacted]) after I reached out to you. Your presence has...
certainly resulted in a solution that I cannot achieve by myself.It would seem my problem is resolved althought I didnt recieve official communication from the bank. Thank you.Sincerely,[redacted]
Revdex.com:
What was the resolution? A phone call is not going to cut it! I have reviewed the response made by the business in reference to complaint ID [redacted],
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have been called by Scott and Johana from Citi, they told me that in a few days the problem will be resolved but it has been months and still nothing. I am still waiting for my $95 annual fee credit in my account and my 25,000+ [redacted] points or the equivalent in cash which is $350 (according to the Citi promotional offer).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi. If you would like to further discuss the resolution, may I suggest you contact him directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thanks to Revdex.com for facilitating the communication!
Sincerely,
[redacted]
Dear Complaint Department: We confirm receipt of your letter dated July **, 2015, regarding case ID [redacted]. Please be advised that we will address the complaint directly with [redacted]. Thank you for your communication and should you have any questions, please call us at ###-###-####. Sincerely,...
Gregoria R[redacted] VP,Customer Advocacy and Response Team [redacted] USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company refused to refund my EARNED cashback and reward points. Even in the letter they sent to me said it was "earned".
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have corresponded directly with our customer via [redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.
To date we have received four pieces of mail marked returned that we have sent to [redacted] address. We have also responded via the CFPB and Attorney General's office. If [redacted] would like to provide an email address or a fax number we would be happy to send the documents via that method.
August **, 2016 Revdex.com Case # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on August **, 2016 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of CSL Plasma. As a business...
that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] describes an ATM balance inquiry fee being assessed to her account, which she was told by a Citi Prepaid Services agent that as an accommodation, this fee would be reversed but was never completed. After researching [redacted]’s complaint, it was confirmed that the balance inquiry fee was valid and in line with the fee schedule that was provided to her when her Citi Prepaid Card was issued. Based on the fact that she was told by a customer service agent that it would be reversed, we have made an accommodation and have reversed the fee, totaling a credit of $0.35 back to her account. In addition, [redacted] states that the balance inquiry function on the ATM she is utilizing is predominate on the screen. Unfortunately, Citi Prepaid Services has no control over any ATM machine functionality. Lastly, [redacted] states that she was hung up on by our call center agents on several occasions. After reviewing the recorded calls, this claim could not be substantiated. We regret that [redacted]’s dissatisfaction with this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, Leanne J. K[redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
To Whom It May Concern:Citi® Prepaid Services received the complaint
submitted on October **, 2015 from [redacted] regarding a prepaid card
issued by Citi Prepaid Services on behalf of [redacted]. As a business that...
aims to provide a positive
cardholder experience, we endeavor to resolve all cardholder issues in a
thorough and satisfactory manner.[redacted] describes two holds on her account in the amount of the $45.75 and $47.70,
respectively. These
holds on [redacted]’ account resulted from two attempted purchase transactions
at Boost Mobile on October **, 2015. The transactions were
authorized by Citi Prepaid Services but were never completed by Boost Mobile,
for reasons that are not known to us. As a result, [redacted] did not
have access to these funds until the holds were released in the ordinary course
on October **, 2015. From that date, [redacted] had access to these
funds.[redacted] may contact a dedicated service agent at ###-###-#### between the hours
of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional
questions or concerns surrounding this inquiry. We
regret that [redacted]’ dissatisfaction with this situation. If the Revdex.com should
have any additional questions, please feel free to contact me at the number and
information found below.Sincerely,Leanne J. [redacted]Customer Service Manager, CS
OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions[redacted]
We responded to the customer via the U.S. Postal Service on July **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.
Our response to [redacted] was sent to our mailroom today. It is in route to her via U.S. Mail and should be received within the next 7-10 days. Upon receipt of our response, [redacted] can determine if her issue is resolved and share the information with the Revdex.com if she deems appropriate.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...
resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Hi, I got a response from Citi and satisfied with the resolution they provided with regard to the complaint. Thanks.
Revdex.com:At this time, my complaint, ID [redacted] regarding Citibank S.D. has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
It seems that the bank deposited promotional bonus to my account (on feb [redacted]) after I reached out to you. Your presence has...
certainly resulted in a solution that I cannot achieve by myself.It would seem my problem is resolved althought I didnt recieve official communication from the bank. Thank you.Sincerely,[redacted]
Revdex.com:
What was the resolution? A phone call is not going to cut it! I have reviewed the response made by the business in reference to complaint ID [redacted],
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have been called by Scott and Johana from Citi, they told me that in a few days the problem will be resolved but it has been months and still nothing. I am still waiting for my $95 annual fee credit in my account and my 25,000+ [redacted] points or the equivalent in cash which is $350 (according to the Citi promotional offer).
In order for the Revdex.com to appropriately process your response, you MUST answer the question above. Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Tell us why here...We have corresponded directly with our customer via U.S. Postal mail. Please allow 5-7 business days for [redacted] to receive and review the response from Citi. If you would like to further discuss the resolution, may I suggest you contact him directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thanks to Revdex.com for facilitating the communication!
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved
I have not heard from anyone in regards to my complaint. I don't know why they stated they have contacted me because they have not.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear Complaint Department: We confirm receipt of your letter dated July **, 2015, regarding case ID [redacted]. Please be advised that we will address the complaint directly with [redacted]. Thank you for your communication and should you have any questions, please call us at ###-###-####. Sincerely,...
Gregoria R[redacted] VP,Customer Advocacy and Response Team [redacted] USA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company refused to refund my EARNED cashback and reward points. Even in the letter they sent to me said it was "earned".
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have corresponded directly with our customer via [redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.
To date we have received four pieces of mail marked returned that we have sent to [redacted] address. We have also responded via the CFPB and Attorney General's office. If [redacted] would like to provide an email address or a fax number we would be happy to send the documents via that method.
We responded to [redacted] on July **, 2015. If she wishes to share this information, she can provide a copy of our response to the Revdex.com.?
August **, 2016 Revdex.com Case # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaint submitted on August **, 2016 from [redacted] regarding a prepaid card issued by Citi Prepaid Services on behalf of CSL Plasma. As a business...
that aims to provide a positive cardholder experience, we endeavor to resolve all cardholder issues in a thorough and satisfactory manner. [redacted] describes an ATM balance inquiry fee being assessed to her account, which she was told by a Citi Prepaid Services agent that as an accommodation, this fee would be reversed but was never completed. After researching [redacted]’s complaint, it was confirmed that the balance inquiry fee was valid and in line with the fee schedule that was provided to her when her Citi Prepaid Card was issued. Based on the fact that she was told by a customer service agent that it would be reversed, we have made an accommodation and have reversed the fee, totaling a credit of $0.35 back to her account. In addition, [redacted] states that the balance inquiry function on the ATM she is utilizing is predominate on the screen. Unfortunately, Citi Prepaid Services has no control over any ATM machine functionality. Lastly, [redacted] states that she was hung up on by our call center agents on several occasions. After reviewing the recorded calls, this claim could not be substantiated. We regret that [redacted]’s dissatisfaction with this situation. If the Revdex.com should have any additional questions, please feel free to contact me at the number and information found below. Sincerely, Leanne J. K[redacted] Customer Service Manager, CS Operations Citi® Prepaid Services Citi Treasury and Trade Solutions [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
[redacted]
To Whom It May Concern:Citi® Prepaid Services received the complaint
submitted on October **, 2015 from [redacted] regarding a prepaid card
issued by Citi Prepaid Services on behalf of [redacted]. As a business that...
aims to provide a positive
cardholder experience, we endeavor to resolve all cardholder issues in a
thorough and satisfactory manner.[redacted] describes two holds on her account in the amount of the $45.75 and $47.70,
respectively. These
holds on [redacted]’ account resulted from two attempted purchase transactions
at Boost Mobile on October **, 2015. The transactions were
authorized by Citi Prepaid Services but were never completed by Boost Mobile,
for reasons that are not known to us. As a result, [redacted] did not
have access to these funds until the holds were released in the ordinary course
on October **, 2015. From that date, [redacted] had access to these
funds.[redacted] may contact a dedicated service agent at ###-###-#### between the hours
of 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additional
questions or concerns surrounding this inquiry. We
regret that [redacted]’ dissatisfaction with this situation. If the Revdex.com should
have any additional questions, please feel free to contact me at the number and
information found below.Sincerely,Leanne J. [redacted]Customer Service Manager, CS
OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions[redacted]
We responded to the customer via the U.S. Postal Service on July **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.
Our response to [redacted] was sent to our mailroom today. It is in route to her via U.S. Mail and should be received within the next 7-10 days. Upon receipt of our response, [redacted] can determine if her issue is resolved and share the information with the Revdex.com if she deems appropriate.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been...
resolved.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Hi, I got a response from Citi and satisfied with the resolution they provided with regard to the complaint. Thanks.