Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[redacted], CITIBANK, did not disclose the REASON for cancelling their customer accounts which is universally eported as MONEY LAUNDERING.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because: although Citibank claimed that it would be in direct contact with me, as usual, Citibank did not call or write. This is similar to what has happened to me repeatedly. I was told over and over again that a manager would call to fix the problem with the charges - within 48 hours - but managers never called. This is just more and the same. Citibank should tell Revdex.com how they intend to address the problem that they have caused. Ruining a customer's credit over a $10 mistaken charge is just horrible, and making me wait another day more to correct it, preventing me from qualifying for a loan, is inexcusable. What will Citi do to correct this problem?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have been contacted by the management at Citi [redacted] Credit Card services in reference to complaint ID [redacted] and was offered a solution. As soon as I receive the written terms of offer from the Citi the matter may be considered to have been resolved.
Sincerely,...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
The breach was not resolved per their letter. Here is my response - I received the the letter on August [redacted] from the Office of the President and it DID NOT resolve the issue/breach. To re-iterate, the card ending in [redacted] was never activated and never used. Please feel free to check your records to confirm. As you stated from the call log, correct, I had called in to switch to a different card prior to the account ending in [redacted] being activated or used. The only reason why I had signed up for the account ending in [redacted], as on a previous call, this is what a Citi Employee had informed me to sign up when I asked which card had the best features when I discussed the various card options. However, after doing some additional research on my own, I found that the Citi Executive card was available which provided better features, and I was never made aware of this card. Otherwise, I would have signed up for the Citi Executive in the first place (even though it carried a 450 fee that I paid). Again, the card ending in [redacted] was never activated and never used. No charges were made to the card. (please feel free to check your records) Due to this “technicality”, and as stated before, I called Citi prior to obtaining the new Platinum card, as I wanted to make sure I was still valid for the miles promotion. We reviewed it, and they stated that I still was, since I never activated or used the Platinum card, and explained the situation from when the account had been previously opened/closed. I wouldn’t have signed up or used the card if I wasn’t provided this information directly from a CITI employee. Once I received the most recent Platinum card, I again confirmed with a CITI employee before using the card that the promotion would apply and I was told it would AGAIN. If this wasn’t the case and I wasn’t told this, I would have simply waited a few more months, and then the promotion would have applied per what you are claiming (almost misleading me to sign up early to void the opportunity).I found out later that several days into the card being activated and being used, then the promotion was taken away (please check your call logs). This is extremely misleading and fraudulent.Also, when I first called up Citi about not seeing the promotion in my account, I was told that the reason for this is that I already received a promotion on the Executive card, and that the agreement includes the family of cards (Platinum and Executive), although only specifically states the Platinum card in the agreement. Now, I am being told that the reason the promotion was not awarded is for something different. Again, this is highly unprofessional and suspicious due to the continued misinformation from Citi.I also contacted ** on this matter. I provided them with the information and the letter from Citi. They were extremely displeased with how the situation has been handled. They unequivocally stated it is completely with Citi’s ability to award the miles. It is sad that customer service and quality is diminished so dramatically and obviously Citi no longer cares about individual clients. My wife has had a Citi card for over 10 years, and we have spent well over six figures on the card in just the last couple of years. I also use Citi for my businesses. As Citi is trying to be negligent over this issue based on a technicality that Citi created in the first place, we will be closing all of our accounts. Maybe this loss isn’t significant enough for Citi, but this lost revenue and future business will far exceed the cost of this promotion.The only comprise I can offer is that since the account ending in [redacted] was “closed” on April *, 2014, another Platinum card could have been opened on Oct,* 2015, with the promotion applicable, if I had not been told false and misleading information several months ago by your employees I would have waited until this time. Therefore, if you go ahead and wait and apply the promotion at that time, as the spending amount as already been met and paid for, I feel that would be fair, and if your company wants to do this right thing. I’ve also tried calling the senior account rep (Kisha) 3 times and have left 3 messages, and never received a call back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I see that this business refuses to be honest in admitting that fact that twice my son authorized me act on his behalf concerning his account He will be back in the country at the end of August ,and I intrnd to fight this establisemt to the end,becUsr they are wrong
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Still maintain I never received a bill nor did I ever receive a way to retrieve the so called e bills that I was supposedly getting
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
[Your Answer Here]
Citi partially refunded my Thank You points and re-opened my card, but not all of my points. They insisted that they did not need to email/mail me of points expiration because it was included in my electronic statements - which I never see as my card is set to autopay from my bank and I view my transactions on their website without actually downloading the PDF statements. I would like to see statements of my previous account balance and see exactly how much (in points or $$) I am owed and have the full amount refunded.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Citi regarding complaint ID [redacted]. They have retaliated by not utilizing my recorded summer address and then blocking my transfer requests from my account. This summer address is on my profile at their disposal.[redacted]
[redacted]
[redacted]Sincerely,[redacted]
I have not received contact from the company. I am out of country on business currently so my phone number does not work. The best way to contact me as I established in my case submission is email. I await resolution on this.
Tell us why here...We have corresponded directly with our customer via [redacted] mail. Please allow 5-7 business days for Ms. Powell to receive and review the response from Citi. If you would like to further discuss the resolution, may I suggest you contact her...
Citibank has not contacted me via phone regarding this debt at all. I have contacted the office directly via email, phone, and through the Website Portal. I have received a letter in the mail stating the credit report was showing incorrect information and that information has been updated; however, the dates they are updating my credit report with are erroneous. This debt was originated in December, 2006. As of December *, 2015 the latest update to my credit file was that the accounts was closed on December [redacted], 2015. There has never been any payments on this account and it was closed on March **, 2007 due to charge-off. The information in my credit file is not corrected. The account closed date should be listed as the date the account closed due to charge-off which was March **, 2007. The problem has NOT been corrected and Citibank won't contact me. I want them to contact me the email address on file or at the minimum they need to contact my phone number on file and leave a voicemail so I know they are calling.
We will be corresponding directly with the customer via the U.S. Postal Service. Please allow 7-10 business days for the consumer to receive our response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Merchant is not answering any of my calls
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I am not asking for a contact letter. I am asking for someone who personally have the authority to resolve my dispute]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?Thanks!
Hello, I am sending this email request for an extension to 07/**/15. If you have any questions or concerns about the status update we have provided verbally, please contact the assigned [redacted] at ###-###-####. Borrowers name: [redacted]...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[Your Answer Here]Citi indicated that they would be contacting me directly; but as of now I have had no contact with them. I do not want the 6 day time limit to expire before they contact me; so I am indicating to Revdex.com that we are not satisfied with Citicard's response.I am hopeful that they will honor their obligation to protect their customers from retailers who are treating their customers inappropriately by not refunding the purchase price of items that have been returned.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:[redacted], CITIBANK, did not disclose the REASON for cancelling their customer accounts which is universally eported as MONEY LAUNDERING.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, I have not been contacted by Citi regarding complaint ID [redacted].Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because: although Citibank claimed that it would be in direct contact with me, as usual, Citibank did not call or write. This is similar to what has happened to me repeatedly. I was told over and over again that a manager would call to fix the problem with the charges - within 48 hours - but managers never called. This is just more and the same. Citibank should tell Revdex.com how they intend to address the problem that they have caused. Ruining a customer's credit over a $10 mistaken charge is just horrible, and making me wait another day more to correct it, preventing me from qualifying for a loan, is inexcusable. What will Citi do to correct this problem?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have been contacted by the management at Citi [redacted] Credit Card services in reference to complaint ID [redacted] and was offered a solution. As soon as I receive the written terms of offer from the Citi the matter may be considered to have been resolved.
Sincerely,...
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
The breach was not resolved per their letter. Here is my response - I received the the letter on August [redacted] from the Office of the President and it DID NOT resolve the issue/breach. To re-iterate, the card ending in [redacted] was never activated and never used. Please feel free to check your records to confirm. As you stated from the call log, correct, I had called in to switch to a different card prior to the account ending in [redacted] being activated or used. The only reason why I had signed up for the account ending in [redacted], as on a previous call, this is what a Citi Employee had informed me to sign up when I asked which card had the best features when I discussed the various card options. However, after doing some additional research on my own, I found that the Citi Executive card was available which provided better features, and I was never made aware of this card. Otherwise, I would have signed up for the Citi Executive in the first place (even though it carried a 450 fee that I paid). Again, the card ending in [redacted] was never activated and never used. No charges were made to the card. (please feel free to check your records) Due to this “technicality”, and as stated before, I called Citi prior to obtaining the new Platinum card, as I wanted to make sure I was still valid for the miles promotion. We reviewed it, and they stated that I still was, since I never activated or used the Platinum card, and explained the situation from when the account had been previously opened/closed. I wouldn’t have signed up or used the card if I wasn’t provided this information directly from a CITI employee. Once I received the most recent Platinum card, I again confirmed with a CITI employee before using the card that the promotion would apply and I was told it would AGAIN. If this wasn’t the case and I wasn’t told this, I would have simply waited a few more months, and then the promotion would have applied per what you are claiming (almost misleading me to sign up early to void the opportunity).I found out later that several days into the card being activated and being used, then the promotion was taken away (please check your call logs). This is extremely misleading and fraudulent.Also, when I first called up Citi about not seeing the promotion in my account, I was told that the reason for this is that I already received a promotion on the Executive card, and that the agreement includes the family of cards (Platinum and Executive), although only specifically states the Platinum card in the agreement. Now, I am being told that the reason the promotion was not awarded is for something different. Again, this is highly unprofessional and suspicious due to the continued misinformation from Citi.I also contacted ** on this matter. I provided them with the information and the letter from Citi. They were extremely displeased with how the situation has been handled. They unequivocally stated it is completely with Citi’s ability to award the miles. It is sad that customer service and quality is diminished so dramatically and obviously Citi no longer cares about individual clients. My wife has had a Citi card for over 10 years, and we have spent well over six figures on the card in just the last couple of years. I also use Citi for my businesses. As Citi is trying to be negligent over this issue based on a technicality that Citi created in the first place, we will be closing all of our accounts. Maybe this loss isn’t significant enough for Citi, but this lost revenue and future business will far exceed the cost of this promotion.The only comprise I can offer is that since the account ending in [redacted] was “closed” on April *, 2014, another Platinum card could have been opened on Oct,* 2015, with the promotion applicable, if I had not been told false and misleading information several months ago by your employees I would have waited until this time. Therefore, if you go ahead and wait and apply the promotion at that time, as the spending amount as already been met and paid for, I feel that would be fair, and if your company wants to do this right thing. I’ve also tried calling the senior account rep (Kisha) 3 times and have left 3 messages, and never received a call back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I see that this business refuses to be honest in admitting that fact that twice my son authorized me act on his behalf concerning his account He will be back in the country at the end of August ,and I intrnd to fight this establisemt to the end,becUsr they are wrong
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Still maintain I never received a bill nor did I ever receive a way to retrieve the so called e bills that I was supposedly getting
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
[Your Answer Here]
Citi partially refunded my Thank You points and re-opened my card, but not all of my points. They insisted that they did not need to email/mail me of points expiration because it was included in my electronic statements - which I never see as my card is set to autopay from my bank and I view my transactions on their website without actually downloading the PDF statements. I would like to see statements of my previous account balance and see exactly how much (in points or $$) I am owed and have the full amount refunded.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
As stated in our letter we will no longer respond to inquiries regarding this matter.
Revdex.com:At this time, I have not been contacted by Citi regarding complaint ID [redacted]. They have retaliated by not utilizing my recorded summer address and then blocking my transfer requests from my account. This summer address is on my profile at their disposal.[redacted]
[redacted]
[redacted]Sincerely,[redacted]
I have not received contact from the company. I am out of country on business currently so my phone number does not work. The best way to contact me as I established in my case submission is email. I await resolution on this.
Tell us why here...We have corresponded directly with our customer via [redacted] mail. Please allow 5-7 business days for Ms. Powell to receive and review the response from Citi. If you would like to further discuss the resolution, may I suggest you contact her...
directly.
Citibank has not contacted me via phone regarding this debt at all. I have contacted the office directly via email, phone, and through the Website Portal. I have received a letter in the mail stating the credit report was showing incorrect information and that information has been updated; however, the dates they are updating my credit report with are erroneous. This debt was originated in December, 2006. As of December *, 2015 the latest update to my credit file was that the accounts was closed on December [redacted], 2015. There has never been any payments on this account and it was closed on March **, 2007 due to charge-off. The information in my credit file is not corrected. The account closed date should be listed as the date the account closed due to charge-off which was March **, 2007. The problem has NOT been corrected and Citibank won't contact me. I want them to contact me the email address on file or at the minimum they need to contact my phone number on file and leave a voicemail so I know they are calling.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[I have not received any contact from Citibank.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We will be corresponding directly with the customer via the U.S. Postal Service. Please allow 7-10 business days for the consumer to receive our response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Merchant is not answering any of my calls
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[I am not asking for a contact letter. I am asking for someone who personally have the authority to resolve my dispute]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact him/her directly?Thanks!
Hello, I am sending this email request for an extension to 07/**/15. If you have any questions or concerns about the status update we have provided verbally, please contact the assigned [redacted] at ###-###-####. Borrowers name: [redacted]...
File number: [redacted] Thanks, [redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[Your Answer Here]Citi indicated that they would be contacting me directly; but as of now I have had no contact with them. I do not want the 6 day time limit to expire before they contact me; so I am indicating to Revdex.com that we are not satisfied with Citicard's response.I am hopeful that they will honor their obligation to protect their customers from retailers who are treating their customers inappropriately by not refunding the purchase price of items that have been returned.Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]