We have responded via phone to the customer as of April **, 2016. Should the customer have additional questions, or concerns, they can direct those to us directly with a phone number provided to them.
We will be responding to the customer on August 20, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]First of all, I was told by a representative of Citi that my credit record would not be affected..there is a recording of the lady telling me that. Maybe someone should listen to that recording! Next, my e-mail address which was being used was incorrect, because I wasn't receiving hard copies of statements, I didn't know the e-mail address being used was incorrect. It's hard to correct something like that if I'm not receiving the e-mails, or the hard copies of the bills for that matter.I am very disappointed that Citi isn't willing to work with me on this. I feel this is something that was beyond my control under the circumstances.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me and the matter has been resolved.I would like the following added to your website for future individuals that deal with Citi Bank.I am okay with the resolution and would still question their response. It took 10 phones calls for me to speak with a Manager that explained the true issue. Then they had me fax my receipt to them. Why would I need to fax them the receipt for something they already have in their system? It cost $10.00 to fax it which I was not reimbursed for just cause they gave me the interest charges that does not make it right. I would not have paid the interest had they credited me the $650. Plus who uses a fax anymore that is so old tech? Even the Staples guy was surprised I was using a fax machine. I used their card and their link. Then in the letter from them they say I did not use the link I have image captures from their website of every step taken because I was not fully trusting their process. Due to the other dealing with Citi Bank. They also imply the address I provided was different? How is that possible when they send me a bill and card to that address? The only difference was I had to fax them my receipt from a Staples. Their customer service while nice gave me the runaround for three months asking me to wait the two to three billing cycles when my friends and family got their statement credits going through the same process in one billing cycle. It took me asking for a Manager before they explained what was going on. It sounds like they give you the runaround to get the interest up on the balance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, though it should not have required a Revdex.com complaint to achieve this result, fulfillment of a corporate promise by one acting in the capacity of an agent. The 0.35 credit has finally been processed as originally promised.
Sincerely,
[redacted]
We will be responding in writing via the U.S. Postal Service to the customer as of February **, 2016. The customer should allow 7-10 business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in...
We are responding directly to our customer and they will receive the response via [redacted]l in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.
We are sending our response directly to the customer on July *, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.
At this time, I have been contacted directly by Citibank S.D. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
My issued is resolved.Thank...
you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya B[redacted]
We have responded directly to our customer via U.S. Postal Mail regarding the resolution. Our customer should receive our resolution letter within 7-10 business days. If you would like to discuss the resolution, you may contact our customer directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
The text of their response states that they will be contacting me, but they have not contacted me yet and there is no guarantee we will connect prior to my 6-day deadline to respond. Moreover, their response is a little confusing: They end with a question that doesn't make sense. My concern is they mis-wrote their response as I did contact them about my complaint prior to issuing this Revdex.com complaint and tried to resolve it that way, but they were not able to do so (see my original complaint description, including results I wish to see). All that is necessary is for them to undo the closure of my account and return it to its prior status without further inconvenience to me, a customer in good standing for 20+ years with 800+ credit. Again, unfortunately, I need to reject this response because they have yet to contact me and there is no guarantee we will connect prior to my 6 day deadline to respond.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have responded via phone to the customer as of April **, 2016. Should the customer have additional questions, or concerns, they can direct those to us directly with a phone number provided to them.
We will be responding to the customer on August 20, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]First of all, I was told by a representative of Citi that my credit record would not be affected..there is a recording of the lady telling me that. Maybe someone should listen to that recording! Next, my e-mail address which was being used was incorrect, because I wasn't receiving hard copies of statements, I didn't know the e-mail address being used was incorrect. It's hard to correct something like that if I'm not receiving the e-mails, or the hard copies of the bills for that matter.I am very disappointed that Citi isn't willing to work with me on this. I feel this is something that was beyond my control under the circumstances.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me and the matter has been resolved.I would like the following added to your website for future individuals that deal with Citi Bank.I am okay with the resolution and would still question their response. It took 10 phones calls for me to speak with a Manager that explained the true issue. Then they had me fax my receipt to them. Why would I need to fax them the receipt for something they already have in their system? It cost $10.00 to fax it which I was not reimbursed for just cause they gave me the interest charges that does not make it right. I would not have paid the interest had they credited me the $650. Plus who uses a fax anymore that is so old tech? Even the Staples guy was surprised I was using a fax machine. I used their card and their link. Then in the letter from them they say I did not use the link I have image captures from their website of every step taken because I was not fully trusting their process. Due to the other dealing with Citi Bank. They also imply the address I provided was different? How is that possible when they send me a bill and card to that address? The only difference was I had to fax them my receipt from a Staples. Their customer service while nice gave me the runaround for three months asking me to wait the two to three billing cycles when my friends and family got their statement credits going through the same process in one billing cycle. It took me asking for a Manager before they explained what was going on. It sounds like they give you the runaround to get the interest up on the balance.
Sincerely,
[redacted]
A response was sent on 6/**/2015 via the [redacted]. Please allow 7-10 business days to receive our correspondence.
Please find Citi's letter to us advising the Revdex.com that they had responded to you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, though it should not have required a Revdex.com complaint to achieve this result, fulfillment of a corporate promise by one acting in the capacity of an agent. The 0.35 credit has finally been processed as originally promised.
Sincerely,
[redacted]
We will be responding in writing via the U.S. Postal Service to the customer as of February **, 2016. The customer should allow 7-10 business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in...
our response.
We are responding directly to our customer and they will receive the response via [redacted]l in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.
We are sending our response directly to the customer on July *, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.
We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly?
At this time, I have been contacted directly by Citibank S.D. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
My issued is resolved.Thank...
you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
Still waiting on solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have responded directly to our customer via U.S. Postal Mail regarding the resolution. Our customer should receive our resolution letter within 7-10 business days. If you would like to discuss the resolution, you may contact our customer directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Complaint received by Citibank on 09/**/17. Citi has received this complaint and we will respond to the customer within 14 days
We will be corresponding directly with our customer. If you would like to further discuss the resolution, may I suggest you contacthim/her directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
The text of their response states that they will be contacting me, but they have not contacted me yet and there is no guarantee we will connect prior to my 6-day deadline to respond. Moreover, their response is a little confusing: They end with a question that doesn't make sense. My concern is they mis-wrote their response as I did contact them about my complaint prior to issuing this Revdex.com complaint and tried to resolve it that way, but they were not able to do so (see my original complaint description, including results I wish to see). All that is necessary is for them to undo the closure of my account and return it to its prior status without further inconvenience to me, a customer in good standing for 20+ years with 800+ credit. Again, unfortunately, I need to reject this response because they have yet to contact me and there is no guarantee we will connect prior to my 6 day deadline to respond.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]