We responded to the customer via the U.S. Postal Service on July **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]First of all, I was told by a representative of Citi that my credit record would not be affected..there is a recording of the lady telling me that. Maybe someone should listen to that recording! Next, my e-mail address which was being used was incorrect, because I wasn't receiving hard copies of statements, I didn't know the e-mail address being used was incorrect. It's hard to correct something like that if I'm not receiving the e-mails, or the hard copies of the bills for that matter.I am very disappointed that Citi isn't willing to work with me on this. I feel this is something that was beyond my control under the circumstances.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me and the matter has been resolved.I would like the following added to your website for future individuals that deal with Citi Bank.I am okay with the resolution and would still question their response. It took 10 phones calls for me to speak with a Manager that explained the true issue. Then they had me fax my receipt to them. Why would I need to fax them the receipt for something they already have in their system? It cost $10.00 to fax it which I was not reimbursed for just cause they gave me the interest charges that does not make it right. I would not have paid the interest had they credited me the $650. Plus who uses a fax anymore that is so old tech? Even the Staples guy was surprised I was using a fax machine. I used their card and their link. Then in the letter from them they say I did not use the link I have image captures from their website of every step taken because I was not fully trusting their process. Due to the other dealing with Citi Bank. They also imply the address I provided was different? How is that possible when they send me a bill and card to that address? The only difference was I had to fax them my receipt from a Staples. Their customer service while nice gave me the runaround for three months asking me to wait the two to three billing cycles when my friends and family got their statement credits going through the same process in one billing cycle. It took me asking for a Manager before they explained what was going on. It sounds like they give you the runaround to get the interest up on the balance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, though it should not have required a Revdex.com complaint to achieve this result, fulfillment of a corporate promise by one acting in the capacity of an agent. The 0.35 credit has finally been processed as originally promised.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We will be responding in writing via the U.S. Postal Service to the customer as of February **, 2016. The customer should allow 7-10 business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in...
We are responding directly to our customer and they will receive the response via [redacted]l in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.
We are sending our response directly to the customer on July *, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.
Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya B[redacted]
At this time, I have been contacted directly by Citibank S.D. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
My issued is resolved.Thank...
you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
The text of their response states that they will be contacting me, but they have not contacted me yet and there is no guarantee we will connect prior to my 6-day deadline to respond. Moreover, their response is a little confusing: They end with a question that doesn't make sense. My concern is they mis-wrote their response as I did contact them about my complaint prior to issuing this Revdex.com complaint and tried to resolve it that way, but they were not able to do so (see my original complaint description, including results I wish to see). All that is necessary is for them to undo the closure of my account and return it to its prior status without further inconvenience to me, a customer in good standing for 20+ years with 800+ credit. Again, unfortunately, I need to reject this response because they have yet to contact me and there is no guarantee we will connect prior to my 6 day deadline to respond.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
The breach was not resolved per their letter. Here is my response - I received the the letter on August [redacted] from the Office of the President and it DID NOT resolve the issue/breach. To re-iterate, the card ending in [redacted] was never activated and never used. Please feel free to check your records to confirm. As you stated from the call log, correct, I had called in to switch to a different card prior to the account ending in [redacted] being activated or used. The only reason why I had signed up for the account ending in [redacted], as on a previous call, this is what a Citi Employee had informed me to sign up when I asked which card had the best features when I discussed the various card options. However, after doing some additional research on my own, I found that the Citi Executive card was available which provided better features, and I was never made aware of this card. Otherwise, I would have signed up for the Citi Executive in the first place (even though it carried a 450 fee that I paid). Again, the card ending in [redacted] was never activated and never used. No charges were made to the card. (please feel free to check your records) Due to this “technicality”, and as stated before, I called Citi prior to obtaining the new Platinum card, as I wanted to make sure I was still valid for the miles promotion. We reviewed it, and they stated that I still was, since I never activated or used the Platinum card, and explained the situation from when the account had been previously opened/closed. I wouldn’t have signed up or used the card if I wasn’t provided this information directly from a CITI employee. Once I received the most recent Platinum card, I again confirmed with a CITI employee before using the card that the promotion would apply and I was told it would AGAIN. If this wasn’t the case and I wasn’t told this, I would have simply waited a few more months, and then the promotion would have applied per what you are claiming (almost misleading me to sign up early to void the opportunity).I found out later that several days into the card being activated and being used, then the promotion was taken away (please check your call logs). This is extremely misleading and fraudulent.Also, when I first called up Citi about not seeing the promotion in my account, I was told that the reason for this is that I already received a promotion on the Executive card, and that the agreement includes the family of cards (Platinum and Executive), although only specifically states the Platinum card in the agreement. Now, I am being told that the reason the promotion was not awarded is for something different. Again, this is highly unprofessional and suspicious due to the continued misinformation from Citi.I also contacted ** on this matter. I provided them with the information and the letter from Citi. They were extremely displeased with how the situation has been handled. They unequivocally stated it is completely with Citi’s ability to award the miles. It is sad that customer service and quality is diminished so dramatically and obviously Citi no longer cares about individual clients. My wife has had a Citi card for over 10 years, and we have spent well over six figures on the card in just the last couple of years. I also use Citi for my businesses. As Citi is trying to be negligent over this issue based on a technicality that Citi created in the first place, we will be closing all of our accounts. Maybe this loss isn’t significant enough for Citi, but this lost revenue and future business will far exceed the cost of this promotion.The only comprise I can offer is that since the account ending in [redacted] was “closed” on April *, 2014, another Platinum card could have been opened on Oct,* 2015, with the promotion applicable, if I had not been told false and misleading information several months ago by your employees I would have waited until this time. Therefore, if you go ahead and wait and apply the promotion at that time, as the spending amount as already been met and paid for, I feel that would be fair, and if your company wants to do this right thing. I’ve also tried calling the senior account rep (Kisha) 3 times and have left 3 messages, and never received a call back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have responded directly to our customer via U.S. Postal Mail regarding the resolution. Our customer should receive our resolution letter within 7-10 business days. If you would like to discuss the resolution, you may contact our customer directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because: although Citibank claimed that it would be in direct contact with me, as usual, Citibank did not call or write. This is similar to what has happened to me repeatedly. I was told over and over again that a manager would call to fix the problem with the charges - within 48 hours - but managers never called. This is just more and the same. Citibank should tell Revdex.com how they intend to address the problem that they have caused. Ruining a customer's credit over a $10 mistaken charge is just horrible, and making me wait another day more to correct it, preventing me from qualifying for a loan, is inexcusable. What will Citi do to correct this problem?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the customer via the U.S. Postal Service on July **, 2015. The customer should allow 7-10 days to receive our written response. If the customer would like to share this information, they can provide a copy of our response to your office.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
A response was sent on 6/**/2015 via the [redacted]. Please allow 7-10 business days to receive our correspondence.
Please find Citi's letter to us advising the Revdex.com that they had responded to you.
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]First of all, I was told by a representative of Citi that my credit record would not be affected..there is a recording of the lady telling me that. Maybe someone should listen to that recording! Next, my e-mail address which was being used was incorrect, because I wasn't receiving hard copies of statements, I didn't know the e-mail address being used was incorrect. It's hard to correct something like that if I'm not receiving the e-mails, or the hard copies of the bills for that matter.I am very disappointed that Citi isn't willing to work with me on this. I feel this is something that was beyond my control under the circumstances.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me and the matter has been resolved.I would like the following added to your website for future individuals that deal with Citi Bank.I am okay with the resolution and would still question their response. It took 10 phones calls for me to speak with a Manager that explained the true issue. Then they had me fax my receipt to them. Why would I need to fax them the receipt for something they already have in their system? It cost $10.00 to fax it which I was not reimbursed for just cause they gave me the interest charges that does not make it right. I would not have paid the interest had they credited me the $650. Plus who uses a fax anymore that is so old tech? Even the Staples guy was surprised I was using a fax machine. I used their card and their link. Then in the letter from them they say I did not use the link I have image captures from their website of every step taken because I was not fully trusting their process. Due to the other dealing with Citi Bank. They also imply the address I provided was different? How is that possible when they send me a bill and card to that address? The only difference was I had to fax them my receipt from a Staples. Their customer service while nice gave me the runaround for three months asking me to wait the two to three billing cycles when my friends and family got their statement credits going through the same process in one billing cycle. It took me asking for a Manager before they explained what was going on. It sounds like they give you the runaround to get the interest up on the balance.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, though it should not have required a Revdex.com complaint to achieve this result, fulfillment of a corporate promise by one acting in the capacity of an agent. The 0.35 credit has finally been processed as originally promised.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
We will be responding in writing via the U.S. Postal Service to the customer as of February **, 2016. The customer should allow 7-10 business days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in...
our response.
We are responding directly to our customer and they will receive the response via [redacted]l in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
Still waiting on solution
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sending our response directly to the customer on July *, 2015. If the customer would like to share this information they can provide a copy of our response to the Revdex.com.
Tell us why here...We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya B[redacted]
We have corresponded directly with our customer. If you would like to further discuss the resolution, may I suggest you contact her directly?
At this time, I have been contacted directly by Citibank S.D. regarding complaint ID [redacted], however my complaint has NOT been resolved because:
My issued is resolved.Thank...
you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
The text of their response states that they will be contacting me, but they have not contacted me yet and there is no guarantee we will connect prior to my 6-day deadline to respond. Moreover, their response is a little confusing: They end with a question that doesn't make sense. My concern is they mis-wrote their response as I did contact them about my complaint prior to issuing this Revdex.com complaint and tried to resolve it that way, but they were not able to do so (see my original complaint description, including results I wish to see). All that is necessary is for them to undo the closure of my account and return it to its prior status without further inconvenience to me, a customer in good standing for 20+ years with 800+ credit. Again, unfortunately, I need to reject this response because they have yet to contact me and there is no guarantee we will connect prior to my 6 day deadline to respond.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my...
complaint has NOT been resolved because:
The breach was not resolved per their letter. Here is my response - I received the the letter on August [redacted] from the Office of the President and it DID NOT resolve the issue/breach. To re-iterate, the card ending in [redacted] was never activated and never used. Please feel free to check your records to confirm. As you stated from the call log, correct, I had called in to switch to a different card prior to the account ending in [redacted] being activated or used. The only reason why I had signed up for the account ending in [redacted], as on a previous call, this is what a Citi Employee had informed me to sign up when I asked which card had the best features when I discussed the various card options. However, after doing some additional research on my own, I found that the Citi Executive card was available which provided better features, and I was never made aware of this card. Otherwise, I would have signed up for the Citi Executive in the first place (even though it carried a 450 fee that I paid). Again, the card ending in [redacted] was never activated and never used. No charges were made to the card. (please feel free to check your records) Due to this “technicality”, and as stated before, I called Citi prior to obtaining the new Platinum card, as I wanted to make sure I was still valid for the miles promotion. We reviewed it, and they stated that I still was, since I never activated or used the Platinum card, and explained the situation from when the account had been previously opened/closed. I wouldn’t have signed up or used the card if I wasn’t provided this information directly from a CITI employee. Once I received the most recent Platinum card, I again confirmed with a CITI employee before using the card that the promotion would apply and I was told it would AGAIN. If this wasn’t the case and I wasn’t told this, I would have simply waited a few more months, and then the promotion would have applied per what you are claiming (almost misleading me to sign up early to void the opportunity).I found out later that several days into the card being activated and being used, then the promotion was taken away (please check your call logs). This is extremely misleading and fraudulent.Also, when I first called up Citi about not seeing the promotion in my account, I was told that the reason for this is that I already received a promotion on the Executive card, and that the agreement includes the family of cards (Platinum and Executive), although only specifically states the Platinum card in the agreement. Now, I am being told that the reason the promotion was not awarded is for something different. Again, this is highly unprofessional and suspicious due to the continued misinformation from Citi.I also contacted ** on this matter. I provided them with the information and the letter from Citi. They were extremely displeased with how the situation has been handled. They unequivocally stated it is completely with Citi’s ability to award the miles. It is sad that customer service and quality is diminished so dramatically and obviously Citi no longer cares about individual clients. My wife has had a Citi card for over 10 years, and we have spent well over six figures on the card in just the last couple of years. I also use Citi for my businesses. As Citi is trying to be negligent over this issue based on a technicality that Citi created in the first place, we will be closing all of our accounts. Maybe this loss isn’t significant enough for Citi, but this lost revenue and future business will far exceed the cost of this promotion.The only comprise I can offer is that since the account ending in [redacted] was “closed” on April *, 2014, another Platinum card could have been opened on Oct,* 2015, with the promotion applicable, if I had not been told false and misleading information several months ago by your employees I would have waited until this time. Therefore, if you go ahead and wait and apply the promotion at that time, as the spending amount as already been met and paid for, I feel that would be fair, and if your company wants to do this right thing. I’ve also tried calling the senior account rep (Kisha) 3 times and have left 3 messages, and never received a call back.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have responded directly to our customer via U.S. Postal Mail regarding the resolution. Our customer should receive our resolution letter within 7-10 business days. If you would like to discuss the resolution, you may contact our customer directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because: although Citibank claimed that it would be in direct contact with me, as usual, Citibank did not call or write. This is similar to what has happened to me repeatedly. I was told over and over again that a manager would call to fix the problem with the charges - within 48 hours - but managers never called. This is just more and the same. Citibank should tell Revdex.com how they intend to address the problem that they have caused. Ruining a customer's credit over a $10 mistaken charge is just horrible, and making me wait another day more to correct it, preventing me from qualifying for a loan, is inexcusable. What will Citi do to correct this problem?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]