The customer's issue has been resolved, and a letter has been mailed to the customer dated March **, 2016. The customer will receive his letter within 7-10 days, which will outline his resolution. We are unable to release the customer's information via the Revdex.com.
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
CITIGROUP (Goodyear's promotion handler) refused to refund the fine. And mentioned nothing about helping to restore my severely damaged credit.If CITICORP had put on the account statements that monthly payments are required as part of the promotion next to the other promotion statement,this would never have happened.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding CITIBANK Financial Centers-Executive Response Unit has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
My name is [redacted] and I am giving written consent for citibank to realease information concerning my account to the Revdex.com. I was told verbally and via email which I have a copy of. That I did not have to make any payments on my [redacted] credit card until a issue concerning a refrigerator that was purchased and some unauthorized purchases . I was told that the payments would be deferred until the problem was resolved . I didn't pay like instructed. I later was hospitalized but called Jan to make a payment thats when I was told that my account was behind now all I need is for this to be resolved I can and will pay each penny I owe my [redacted] account was in excellent standing before I got ill. I was written a letter from citibank that they will assist and I am ok with paying my bill and salvaging my credit I was lied to and deceived by [redacted] then Citibank My daughter told me citibank turned me into a collection agency without allowing me to call my daughter called twice after I received the letter and Citibank refussed to discuss the account with her for some unknown reason. I have tried but I have been in a medical induced coma for over 2 months please help me I have been treated unfair yes I have documentation from citi kenya blackwell and letter from Sear saying my account was froze due to fraud and damage fridge I need my credit fixed by Citi
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My account was...
charged twice for these plane tickets. The charges are no longer pending. This is all because of Citi's "fraud protection program'' which only penalized me. This system is flawed and needs to be fixed. I am still waiting to have more than $2,000 in unauthorized charges removed from my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer via [redacted] Mail within the next 7-10 business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer...
Here]citis response letter stated that I should contact the merchant and try to resolve the matter. I explained to them that I have tried with no return call from the owner. Also citi stated that their policy states that I only have a 100 mile radius from home for any disputes. So you can never use this card on any travel but they have travel notifications for travel. This is crazy. when does citi stand by its customers???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here... We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya S. B[redacted]
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There is nothing here for me to respond too as a letter is supposedly in the mail. After I filed my original complaint the card was again deactivated and failed to work. The manager could not tell me why this happened and stated that it fell out of protocol. She would "follow up" but I would receive no further information from them in this regard. The card was re-activated again but no one knows when it will be shut off. In essence, the company does not care about its patrons as they continually refuse to fix this. No one can explain why the card continually gets deactivated and the only response I get is "we worry about fraud every day". It doesn't even make sense as the card was deactivated for a 40 dollar charge in my home state!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the customer on July *, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.
The customer's issue has been resolved, and a letter has been mailed to the customer dated March **, 2016. The customer will receive his letter within 7-10 days, which will outline his resolution. We are unable to release the customer's information via the Revdex.com.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
[Your Answer Here] I HAVE NOT RECEIVED ANY CORRESPONDENCE FROM CITI BANK. ISSUE HAS NOT BEEN RESOLVED.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
CITIGROUP (Goodyear's promotion handler) refused to refund the fine. And mentioned nothing about helping to restore my severely damaged credit.If CITICORP had put on the account statements that monthly payments are required as part of the promotion next to the other promotion statement,this would never have happened.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...
is satisfactory to me and the matter has been resolved. To confirm the business said it will contact me directly.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding CITIBANK Financial Centers-Executive Response Unit has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
My name is [redacted] and I am giving written consent for citibank to realease information concerning my account to the Revdex.com. I was told verbally and via email which I have a copy of. That I did not have to make any payments on my [redacted] credit card until a issue concerning a refrigerator that was purchased and some unauthorized purchases . I was told that the payments would be deferred until the problem was resolved . I didn't pay like instructed. I later was hospitalized but called Jan to make a payment thats when I was told that my account was behind now all I need is for this to be resolved I can and will pay each penny I owe my [redacted] account was in excellent standing before I got ill. I was written a letter from citibank that they will assist and I am ok with paying my bill and salvaging my credit I was lied to and deceived by [redacted] then Citibank My daughter told me citibank turned me into a collection agency without allowing me to call my daughter called twice after I received the letter and Citibank refussed to discuss the account with her for some unknown reason. I have tried but I have been in a medical induced coma for over 2 months please help me I have been treated unfair yes I have documentation from citi kenya blackwell and letter from Sear saying my account was froze due to fraud and damage fridge I need my credit fixed by Citi
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have received my funds back
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
My account was...
charged twice for these plane tickets. The charges are no longer pending. This is all because of Citi's "fraud protection program'' which only penalized me. This system is flawed and needs to be fixed. I am still waiting to have more than $2,000 in unauthorized charges removed from my account.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Business response attached DH
Citi has received this complaint; a response will be provided within 14 days. Tell us why here...
Thank you for your communication regarding the customer's account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to the customer via [redacted] Mail within the next 7-10 business days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer...
Here]citis response letter stated that I should contact the merchant and try to resolve the matter. I explained to them that I have tried with no return call from the owner. Also citi stated that their policy states that I only have a 100 mile radius from home for any disputes. So you can never use this card on any travel but they have travel notifications for travel. This is crazy. when does citi stand by its customers???
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We
will be corresponding directly with our customer. If you would like to
further discuss the resolution, may I suggest you contact them directly?
Tell us why here... We will be corresponding directly with the customer as Citi has not received authorization from the customer to release information to your office.Regards, Kenya S. B[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
I have not heard from them yet. If they do contact me and resolve the issue, I will let you know
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the...
response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
There is nothing here for me to respond too as a letter is supposedly in the mail. After I filed my original complaint the card was again deactivated and failed to work. The manager could not tell me why this happened and stated that it fell out of protocol. She would "follow up" but I would receive no further information from them in this regard. The card was re-activated again but no one knows when it will be shut off. In essence, the company does not care about its patrons as they continually refuse to fix this. No one can explain why the card continually gets deactivated and the only response I get is "we worry about fraud every day". It doesn't even make sense as the card was deactivated for a 40 dollar charge in my home state!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...
that my complaint has NOT been resolved because:
[I have not received an answer to this complaint as of yet.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We responded to the customer on July *, 2015. The customer should allow 7-10 days to receive our written response. Should the customer have additional questions or concerns, they can direct those to the address listed in our response.