[redacted]
[redacted]
[redacted]To Whom It May Concern:Citi® Prepaid Services received the complaint
submitted on November **, 2015 from [redacted] regarding a prepaid
card issued by Citi Prepaid Services on behalf of US Aggregator. As...
a business that aims to provide a positive
cardholder experience, we endeavor to resolve all cardholder issues in a
thorough and satisfactory manner.[redacted] describes an issue with spending a card with a small balance left on one
of her accounts and also logging into the website to access her account. We
spoke to [redacted] on November **, 2015 and offered to mail checks for both
of her accounts in the amount of $1.53 and $25.00, respectively. [redacted] agreed to this, so two checks
were issued to the address of record on November [redacted]. In
regard to the website issue, a temporary password was generated for [redacted] and instructions were given on how to log into the account and change
this temporary password. [redacted] may contact a dedicated
service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT,
Monday through Friday to discuss additional questions or concerns.We
regret [redacted]’s dissatisfaction with this situation. If the Revdex.com
should have any additional questions, please feel free to contact me at the
number and information found below.Sincerely,Leanne J. K[redacted]Customer Service Manager, CS
OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[I have contacted Citi on October *, 2015. I was told by the rep that a manager will be contacting me within 3-5 business days. It's is now October ** and no manager has called me.This is just poor customer service!)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We are responding directly to our customer and they will receive the response via U.S. mail in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.
Our correspondence to [redacted] was sent via [redacted] Mail and mailed on August [redacted]. We ask he allow 7-10 business days to receive this correspondence.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Not resolved...
Citibank has been calling the house now.When we needed to talk they were not willing to talk. over the last 2 years I had been trying to talk to Citibank. this issue has been hurting my credit for 2 years I just wont to get a understanding why 1 report is correct other 2 credit report Not.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for your communication regarding [redacted] My [redacted] Signature account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] via the US Postal Mail within the...
Tell us why here...?We have corresponded directly to [redacted]. If you would like to further discuss the resolution, may I suggest you contact her directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: i
Have not been...
able to add my other 2 citi credit cards under one profile. After spending hours and manu frustrating days; the rep offers me 5000 thank you points? This accommodation is beyond dissatisfaction. I want better accommodation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We have corresponded directly with [redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...
have determined that my complaint has NOT been resolved because:
The company has sent me their response. Their responseis still subjective data and not an accurate response to my re-openedinvestigation case I asked of them. They are still stating that the perpetratormentioned using the card fraudulently was given permission to use my card and Igained credit with the merchandise that was purchased. They stated they provedthis based off signatures used with that particular card. The only 2 signaturesthat were mine only one copy provided then the rest legibly shows they weresigned by J. M[redacted] and then just [redacted]. My signature is very legible withit being signed as "B. M[redacted]" I will still fight this and feel itcompletely inaccurate investigation and not substantive evidence to rule theway they have stated. Very inappropriate and inaccurate.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are responding directly to our customer regarding the resolution. If you would like to discuss the resolution, you may contact our customer directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
NEVER have I heard of a MAJOR corporation, refusing to address issues, in regards to customer's complaints. In my previous to Citi, I request an investigation, as per section 623 of the FCRA. I received the attached letter, stating there is no basis for my complaint. This appears to be a BLATANT violation of FCRA guidelines. Also, as per telephone conversation, in Sept., 2014, I was informed my account would be brought from a suspended to open, and the account would be brought current, along with late fees waives, as well as credit reporting to reflect as "Paid, never late. I have also attached a copy of [redacted], stating the account was at one point "never late", after account was re-opened. Also, the comments in the account changed, at this point in time. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response...
that Citibank provided is unsatisfactory and contains inaccurate information. Citibank refuses to acknowledge that they switched my statement delivery method from paper based to paperless without my consent and using misleading online practices. Customers need to be aware when browsing Citibank account management web site because they may inadvertently switch their statement delivery method because Citi will keep asking for this repeatedly as you navigate through your account and during log in and out process. In my case this led to a missed payment and after I cancelled paperless statements and they again switched me back to paperless using the same misleading online practices. My missed payment is not a reflection of my credit worthiness but rather the reflection of Citibank's poor treatment of consumers by forcing the switch to electronic statements at all costs. I maintain my request for Citibank to remove the missed payments associated with these activities from my credit agencies files as they do not represent accurate information about my credit worthiness.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
Citibank has not addressed any of my concerns/complaints/observations/issues.To this day I have not received any documents from the so called mediator who handled my case against [redacted].Do you know how many times the mediator contacted me in regards to my complaint against [redacted]?Do you know if the mediator was equipped to understand investment art buying, the importance of provenance?Do you know how many documents the mediator provided to [redacted]?Do you understand how and why provence of artwork is most important when buying value artwork?Did you know that this artwork I purchased via [redacted] was declared fraudulent by Picasso Family? and this was not disclosed by [redacted] to me?[redacted] said to you that they were not selling Picasso drawing, but why they kept showing me images of a Picasso's book in which this drawing was supposed to be in? They did not tell me this when I was asking them for more details of the drawing, the condition etc.This is what is called provence and this is what made me interested in this drawing. This is more important than the piece of paper. [redacted] said that they were not selling Picasso drawing, but why they kept showing me images of a Picasso's drawing that was in [redacted] catalogue? The same image of a drawing that Picasso Foundation declared to be a forgery, unauthentic. Bu they did not tell me that! I found out later from [redacted].This is what is called provenance and this is what made me interested in this drawing. This s more important than the drawing by itself.If [redacted] said "[redacted]" as I described above I would be interested. Do you understand this??This is very important :)What [redacted] said in their advertisement is a lie, a fraud, and they were told this by Christies and Picasso Foundation. This is criminal, and you are telling me "they said: they were not selling real Picasso" [redacted]r did not tell me that when I was making them about this drawing.Are you only listening to their words or physical evidence of a cover-up, of a fraud?Who was the mediator, what is his art background? What is his art-value understanding, his provenance understanding. How many times he/she spoke to [redacted] of [redacted] or the Picasso Foundation in Paris about it? I have many questions and ZERO answers from you. Sincerely,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have received the statement and the receipt however that receipt is not recognize and neither is my signature on the receiptIf you remove those charges it will fine other wise I have to file law suit to [redacted] because I was under the impression that card was offer by [redacted] I am giving you June ** 2015 than I will have to go legal.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
August **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaintssubmitted on August *, 2015 from [redacted] regarding a prepaid cardissued by Citi Prepaid Services on behalf of Kansas Unemployment Payments. As...
a business that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner. [redacted] states that she sent in her escheatmentdue diligence response to Citi Prepaid Services on July **, 2015 via prioritymail but when she contacted our customer service department, she was unable toconfirm that the document was received. Afterresearching [redacted]’s complaint, we have confirmed that Citi Prepaid Servicesdid receive the escheatment due diligence letter on July **, 2015. Wespoke to [redacted] on August **, 2015 and have issued a check to her addressof record for the full account balance. [redacted]
[redacted] may contact a dedicated service agent at ###-###-#### between the hoursof 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additionalquestions or concerns. Weregret [redacted]’s dissatisfaction with this situation. If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below. Sincerely, Leanne J. K[redacted]Customer Service Manager, CSOperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####
[redacted]
We are responding directly to our customer and they will receive the response via [redacted] in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.
We are responding directly to the Revdex.com of NY via the Revdex.com web site. We are advising that we have responded directly to our customer via U.S. Postal Mail. Our customer would need to allow 7-10 business days to receive a resolution letter. If you have any questions regarding the resolution, you may...
[redacted]
[redacted]
[redacted]To Whom It May Concern:Citi® Prepaid Services received the complaint
submitted on November **, 2015 from [redacted] regarding a prepaid
card issued by Citi Prepaid Services on behalf of US Aggregator. As...
a business that aims to provide a positive
cardholder experience, we endeavor to resolve all cardholder issues in a
thorough and satisfactory manner.[redacted] describes an issue with spending a card with a small balance left on one
of her accounts and also logging into the website to access her account. We
spoke to [redacted] on November **, 2015 and offered to mail checks for both
of her accounts in the amount of $1.53 and $25.00, respectively. [redacted] agreed to this, so two checks
were issued to the address of record on November [redacted]. In
regard to the website issue, a temporary password was generated for [redacted] and instructions were given on how to log into the account and change
this temporary password. [redacted] may contact a dedicated
service agent at ###-###-#### between the hours of 9:00 AM and 4:00 PM EDT,
Monday through Friday to discuss additional questions or concerns.We
regret [redacted]’s dissatisfaction with this situation. If the Revdex.com
should have any additional questions, please feel free to contact me at the
number and information found below.Sincerely,Leanne J. K[redacted]Customer Service Manager, CS
OperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions[redacted]
[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[I have contacted Citi on October *, 2015. I was told by the rep that a manager will be contacting me within 3-5 business days. It's is now October ** and no manager has called me.This is just poor customer service!)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We are responding directly to our customer and they will receive the response via U.S. mail in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.
Our correspondence to [redacted] was sent via [redacted] Mail and mailed on August [redacted]. We ask he allow 7-10 business days to receive this correspondence.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Not resolved...
Citibank has been calling the house now.When we needed to talk they were not willing to talk. over the last 2 years I had been trying to talk to Citibank. this issue has been hurting my credit for 2 years I just wont to get a understanding why 1 report is correct other 2 credit report Not.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for your communication regarding [redacted] My [redacted] Signature account. Due to privacy concerns we are unable to release customer information to the Revdex.com. We will respond directly to [redacted] via the US Postal Mail within the...
next 7-10 business days.
Tell us why here...?We have corresponded directly to [redacted]. If you would like to further discuss the resolution, may I suggest you contact her directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: i
Have not been...
able to add my other 2 citi credit cards under one profile. After spending hours and manu frustrating days; the rep offers me 5000 thank you points? This accommodation is beyond dissatisfaction. I want better accommodation.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why here...We have corresponded directly with [redacted]. If you would like to further discuss the resolution, may I suggest you contact him directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...
have determined that my complaint has NOT been resolved because:
The company has sent me their response. Their responseis still subjective data and not an accurate response to my re-openedinvestigation case I asked of them. They are still stating that the perpetratormentioned using the card fraudulently was given permission to use my card and Igained credit with the merchandise that was purchased. They stated they provedthis based off signatures used with that particular card. The only 2 signaturesthat were mine only one copy provided then the rest legibly shows they weresigned by J. M[redacted] and then just [redacted]. My signature is very legible withit being signed as "B. M[redacted]" I will still fight this and feel itcompletely inaccurate investigation and not substantive evidence to rule theway they have stated. Very inappropriate and inaccurate.
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...
my complaint has NOT been resolved because:
[Your Answer Here]
jnjn
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are responding directly to our customer regarding the resolution. If you would like to discuss the resolution, you may contact our customer directly.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
NEVER have I heard of a MAJOR corporation, refusing to address issues, in regards to customer's complaints. In my previous to Citi, I request an investigation, as per section 623 of the FCRA. I received the attached letter, stating there is no basis for my complaint. This appears to be a BLATANT violation of FCRA guidelines. Also, as per telephone conversation, in Sept., 2014, I was informed my account would be brought from a suspended to open, and the account would be brought current, along with late fees waives, as well as credit reporting to reflect as "Paid, never late. I have also attached a copy of [redacted], stating the account was at one point "never late", after account was re-opened. Also, the comments in the account changed, at this point in time. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The response...
that Citibank provided is unsatisfactory and contains inaccurate information. Citibank refuses to acknowledge that they switched my statement delivery method from paper based to paperless without my consent and using misleading online practices. Customers need to be aware when browsing Citibank account management web site because they may inadvertently switch their statement delivery method because Citi will keep asking for this repeatedly as you navigate through your account and during log in and out process. In my case this led to a missed payment and after I cancelled paperless statements and they again switched me back to paperless using the same misleading online practices. My missed payment is not a reflection of my credit worthiness but rather the reflection of Citibank's poor treatment of consumers by forcing the switch to electronic statements at all costs. I maintain my request for Citibank to remove the missed payments associated with these activities from my credit agencies files as they do not represent accurate information about my credit worthiness.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:
Citibank has not addressed any of my concerns/complaints/observations/issues.To this day I have not received any documents from the so called mediator who handled my case against [redacted].Do you know how many times the mediator contacted me in regards to my complaint against [redacted]?Do you know if the mediator was equipped to understand investment art buying, the importance of provenance?Do you know how many documents the mediator provided to [redacted]?Do you understand how and why provence of artwork is most important when buying value artwork?Did you know that this artwork I purchased via [redacted] was declared fraudulent by Picasso Family? and this was not disclosed by [redacted] to me?[redacted] said to you that they were not selling Picasso drawing, but why they kept showing me images of a Picasso's book in which this drawing was supposed to be in? They did not tell me this when I was asking them for more details of the drawing, the condition etc.This is what is called provence and this is what made me interested in this drawing. This is more important than the piece of paper. [redacted] said that they were not selling Picasso drawing, but why they kept showing me images of a Picasso's drawing that was in [redacted] catalogue? The same image of a drawing that Picasso Foundation declared to be a forgery, unauthentic. Bu they did not tell me that! I found out later from [redacted].This is what is called provenance and this is what made me interested in this drawing. This s more important than the drawing by itself.If [redacted] said "[redacted]" as I described above I would be interested. Do you understand this??This is very important :)What [redacted] said in their advertisement is a lie, a fraud, and they were told this by Christies and Picasso Foundation. This is criminal, and you are telling me "they said: they were not selling real Picasso" [redacted]r did not tell me that when I was making them about this drawing.Are you only listening to their words or physical evidence of a cover-up, of a fraud?Who was the mediator, what is his art background? What is his art-value understanding, his provenance understanding. How many times he/she spoke to [redacted] of [redacted] or the Picasso Foundation in Paris about it? I have many questions and ZERO answers from you. Sincerely,
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have received the statement and the receipt however that receipt is not recognize and neither is my signature on the receiptIf you remove those charges it will fine other wise I have to file law suit to [redacted] because I was under the impression that card was offer by [redacted] I am giving you June ** 2015 than I will have to go legal.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
August **, 2015 Revdex.comCase # [redacted] To Whom It May Concern: Citi® Prepaid Services received the complaintssubmitted on August *, 2015 from [redacted] regarding a prepaid cardissued by Citi Prepaid Services on behalf of Kansas Unemployment Payments. As...
a business that aims to provide a positivecardholder experience, we endeavor to resolve all cardholder issues in athorough and satisfactory manner. [redacted] states that she sent in her escheatmentdue diligence response to Citi Prepaid Services on July **, 2015 via prioritymail but when she contacted our customer service department, she was unable toconfirm that the document was received. Afterresearching [redacted]’s complaint, we have confirmed that Citi Prepaid Servicesdid receive the escheatment due diligence letter on July **, 2015. Wespoke to [redacted] on August **, 2015 and have issued a check to her addressof record for the full account balance. [redacted]
[redacted] may contact a dedicated service agent at ###-###-#### between the hoursof 9:00 AM and 4:00 PM EDT, Monday through Friday to discuss additionalquestions or concerns. Weregret [redacted]’s dissatisfaction with this situation. If the Revdex.comshould have any additional questions, please feel free to contact me at thenumber and information found below. Sincerely, Leanne J. K[redacted]Customer Service Manager, CSOperationsCiti® Prepaid ServicesCiti Treasury and Trade Solutions(P) ###-###-####(F) ###-###-####
[redacted]
We are responding directly to our customer and they will receive the response via [redacted] in 7-10 days. If you have questions or would like a copy of the response we would ask that you contact our customer directly for that information.
We are responding directly to the Revdex.com of NY via the Revdex.com web site. We are advising that we have responded directly to our customer via U.S. Postal Mail. Our customer would need to allow 7-10 business days to receive a resolution letter. If you have any questions regarding the resolution, you may...
contact our customer directly.
Citi has received this complaint and we will respond to the customer when our investigation is complete