HH Gregg Appliances

We are VERY UNSATISFIED with there service department that we purchased through Warrantech of Bedford TexasWe purchased the extended warranty appliances washer & Dryer front load and and a french door fridge all Samsung brandThey took an entire month to replace my front load washer was it was less than year old and did replace it with a brand new one because they claim they could not find a service center for my areaWe only live miles outside of Baton Rouge that is not rural area!! And now my only year old Samsung fridge is displaying a code and the panel is frozenThey called said same story could not find anyone to service it in my area so was sending a new one and I would be notified,,,as of June 6, and have not heard anythingI called them and now after weeks they are telling me that the same service repair people are waiting for me to call them and that I dont have to pay up front, but this was after I called them to check on it and after weeks!! So first they say they cant find anyone to service and they are sending me a new and they would call me in days to set up a delivery day and now after another week passed by on June 6, 2016, I call to check and they say they now found a place to service your fridge....sorry that no one called you to tell you this.....here is the number you can call to schedule itI asked to speak to a supervisor and they gave me a team leader instead named Latijtra and a real supervisor has to call me within hours.This started on May 21st and as of June 6, my fridge that I bought extended warranty with is still UNRESOLVED!!!

December 19, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about his/her purchase.We apologize for any inconvenience [redacted] has experiencedOur records indicate that the order was cancelled and refunded on 12/10/The funds may take up to business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

October 7, *** [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (Case ID: [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] ’s concern about her appliance pick-upI apologize for any frustration Ms [redacted] has experienced A return invoice has been created to pick up Ms [redacted] ’s washer/dryer purchase for a refundMs [redacted] will need to call her local store at 630-259-1094, referencing invoice [redacted] to set a pidate for the units We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team

August 2, [redacted] Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE : [redacted] (# [redacted] )Dear Ms [redacted] :We have received your letter regarding [redacted] ’s concerns regarding his in store experienceWe apologize for any misunderstandingHowever, we are unable to honor his requestOur store management may be able to work with him on pricing depending on the model he selects We appreciate the opportunity to address the complaintSincerely,StephanieExecutive Team

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved I did receive replacement pieces a few days after my complaint was madeAlthough I most say even though I got my furniture exchanged I know I did not misunderstand The Supervisor I talk to was [redacted] and she made her words quiet clear....However after I made the complaint I received a call from another lady who told me she would send my exchanges right away I am not very happy with the company I will not purchase anything else from themI know I have warranties on a few items I purchased and will have to deal with them until the warranties expire Regards, [redacted]

March 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience [redacted] experiencedWe regret that we are unable to offer a refund for the rebateOur representative contacted the rebate processing company and was informed that they are processing the rebateIt is our understanding that it should be mailed to her within the next weeksWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

December 11, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] concerns about his rebate.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a representative processed a refund check in the amount of $to reimburse him for the rebateWe are unable to offer any further amountsWe appreciate having the opportunity to respond to Mr[redacted] complaintSincerely, [redacted] Director, Service Operations [redacted]

August 11, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her range.I apologize for any inconvenience [redacted] experiencedOur representative contacted the service plan administrator and was informed that the technician ordered parts and a service call has been scheduledIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

June 29, 2015Peggy [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his freezer.I apologize for any inconvenience MrJordan experiencedWe regret that we are unable to honor his requestOur records indicate that the store personnel processed a refund for the major component service planWe appreciate having the opportunity to answer Mr [redacted] complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***

I have received your letter regarding [redacted] complaint about her order I apologize for any Inconvenience MsWoods experiencedWe regret any delay with the shipmentOur records indicate that the order was shippedIf she has any questions, our Call Center can be reached at (800) 284- We appreciate having the opportunity to Answer Ms***' complaint Sincerely, James [redacted]

November 30, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] Dear [redacted] :I have received your recent letter regarding [redacted] concerns about the emails.I apologize for any frustrationWe have submitted her request to be removed from the list to the appropriate personnelIt is our understanding that removal requests are processed in 10-business daysWe appreciate having the opportunity to respond to the complaintSincerely,Diane ***Communications Manager

April 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear MsRichardson:I have received your letter regarding Maritha Hunter-Butler’s concerns about her refrigerator.I apologize for any inconvenience MsHunter-Butler experiencedOur records indicated that a store credit was issued for the replacementIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan MontgomeryExecutive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.] Prior to the cancellation of the warranty with hhgregg, there were service problems on the refrigerator that were addressed but did not resolve the issues we encounteredOnly after not getting any satisfaction from hhgregg's warranty, did I decide to switch warranties and go with frigidaire and the issues still have not been resolvedAnd since I have lodged my complaints, all I have received from anyone is passing the buck and no one is helping or even attempting to help So, does this mean that I am stuck with a poor quality refrigerator? What good is the Revdex.com when it comes helping the customer? Regards, [redacted]

I have received your letter regarding [redacted] ***'s concerns about his loveseat

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, I called and left msg but no reply [redacted] ***

December 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s purchase.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that the order was fulfilled on 12/26/We hope the pick up process went smoothly and hope she enjoys her purchaseWe appreciate the opportunity to address the complaint.Sincerely,Stephanie D [redacted] ***Executive Team

November 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the furniture.I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our personnel did not deliver the furniture and no damage was reported before it left the store, there is no way to determine how any damage may have occurred.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

January 6, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about the order.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate the order was canceled and refundedWe regret the delay.We appreciate having the opportunity to answer the complaintSincerely,Diane M***Communications ManagerDM/rlb