HH Gregg Appliances

May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about her rebate.I apologize for any inconvenience Ms [redacted] experiencedThe rebate form she submitted expired before the day she made her purchaseAdditionally, the $rebate card offer was for purchases totaling $and overHer purchase total was $1125.48, which would have qualified for a $rebate.In the interest of good customer relations, we are reimbursing her for the $rebateShe should receive a $gift card in the next days.We appreciate having the opportunity to answer Ms [redacted] ’s complaintSincerely, [redacted] Director, Service Operations [redacted]

I have received your follletter regarding [redacted] concerns about his rebate We regret his continued disappointmentOur corporate office processed a refund of the delivery charge to reimburse him for the rebateWe also authorized a $gift cardHe should receive it in the next days if he has not received it already We appreciate having the opportunity to answer Ms [redacted] s complaint Sincerely, [redacted]

May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about her furniture.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that chairs were exchanged due to defects.We are unable to offer a refund as she requestedAs indicated in our return policy, damaged products are not eligible for returnGiven that no damage was reported before the table left the store premises, there is no way to determine how any damage may have occurredWe appreciate having the opportunity to answer Ms [redacted] ’ complaintSincerely,James TM***Director, Service OperationsJTM/rlb

May 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’ concerns about his television.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a store credit was authorized for the replacement of the television.We appreciate having the opportunity to answer Mr [redacted] ’ complaintSincerely,James TM***Director, Service OperationsJTM/rlb

April 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about the service plan.I apologize for any frustration Ms [redacted] experiencedWe regret that we are unable to honor her requestAs indicated in the Terms and Conditions for service plans purchased in our stores, the coverage period begins on the date of purchaseThe service plans offer coverage that manufacturer’s warranties may not, such as power surge protection.In the interest of good customer relations, we can offer to reimburse her up to $for a replacement bulbIf she would like to take advantage of this offer, we request that she mail the receipt for the bulb to the following address within the next days.Corporate Office, hhgreggAttnCommunications DepartmentE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer Ms [redacted] ’ complaintSincerely,James TM***Director, Service OperationsJTM/rlb

September 2, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] [redacted] ’s concerns about the furniture.I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that the service plan she purchased is administered through WarrantechIt is our understanding that a representative contacted herIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

June 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the recliner.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that the previous request for repair was declined due to damage the recliner may have sustained during a moveIt is our understanding that they have requested pictures of the damage for the current service request so that they can determine whether the issue would be coveredIf Ms [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.The Business DID NOT CALL US YET I dont know what is the resolution offer.] Regards, [redacted] ***

December 31, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about his orderI apologize for any inconvenience Mr [redacted] experiencedI have shared his comments with the Online Order department management so that they can address any issues with their personnelWe are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instanceIf he has any questions, our Call Center can be reached at (866) 974-7344.We appreciate having the opportunity to answer Mr [redacted] s complaintSincerely, [redacted] Director, Service Operations [redacted]

June 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her rangeI apologize for any inconvenience MsBradshaw experiencedWe regret that we are unable to honor her request for a refundHowever, if a factory-authorized technician determines that the range is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

February 26, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her purchase.I apologize for any inconvenience Ms [redacted] experiencedWe regret that given the length of time that has passed since the purchase, we are unable to honor her requestAs indicated on our invoices, the return period is days from the date of purchaseIf she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James T [redacted] Director, Service OperationsJTM/rlb

December 11, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your recent letter regarding [redacted] concerns about his receiver.I apologize for any inconvenience Mr [redacted] experiencedHowever, we are unable to honor his request for a replacementAccording to our records, the service plan he purchased is administered through WarrantechOur representatives are not authorized to make decisions regarding repair or replacementWe recommend that he proceed with the service processIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to respond to Mr***’s complaintSincerely, [redacted] Director, Service Operations [redacted]

December 28, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about her installation.I apologize for any inconvenience Ms [redacted] experienced We are unable to offer a refundOur records indicate that an installer visited her home to address the issues with the installationIf she still needs assistance, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms [redacted] ’s complaintSincerely,Ryan M [redacted] Executive Desk

September 16, 2015RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experiencedThe DSdelivery service includes basic setup and a connection to a cable sourceWe regret that we are unable to offer the other installation services she requestedOur records indicate that a return was authorized.We appreciate having the opportunity to answer [redacted] complaintSincerely,James [redacted] Director, Service OperationsJTM/rlb

September 8, [redacted] class="Standard">Revdex.com, IncN Delaware St #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : We have received your letter regarding [redacted] ’s concern regarding her refund We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that the refund of $was processed back on her hhGregg credit card We appreciate the opportunity to address the complaint Sincerely, Stephanie D [redacted] Executive Team

March 20, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about his purchase.I apologize for any inconvenience Mr [redacted] experiencedAccording to our records, he purchased a DSdelivery service, which does not include the installation of a microwaveThe DSdelivery charge was refunded via rebate.A refund was processed for the microwaveOur store also processed a refund of $We are unable to offer any further refundsIf he has any questions about his purchase, we recommend that he contact the store management for further assistance.We appreciate having the opportunity to answer the complaintSincerely, [redacted] Director, Service Operations [redacted]

I have received your letter regarding [redacted] concerns about the dishwasher I apologize for any inconvenience Ms [redacted] experiencedWe regret that given the length of time that has passed since the purchase date, we are unable to authorize an exchangeAs indicated on the back of our purchase invoices, the return period is days from the date of purchase Most appliances come with a one-year parts and labor manufacturer's warranty that covers the repair of manufacturer defectsIf Ms [redacted] believes that the dishwasher is not functioning properly, we recommend that she schedule another service callShe may have the option to request that an alternate service provider evaluate any issues she is experiencing We appreciate having the opportunity to answer Ms***'s complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe store released the merchandise to somebody not authorized to pick it up who had no receipt or order numberThey never even called meTheir rules are that you need the receipt, order number, or photo idThe person who they gave the damaged tv had none of these and presented none of theseI had the receipt the whole time and I was not the one who went to the store Regards, [redacted]

My first experience ordering appliances from hhGregg has been a nightmare I ordered $worth of appliances online and tired to use a valid %off coupon It didn't take so I emailed customer service They stated that " we have adjusted the 10% to your purchaseOnce the order is delivered the refund process will begin The day before the appliances were supposed to be delivered I called to check what the delivery window would be They stated that they postponed the delivery because two of the items were out of stock They never tried to notify me of that! I told them to cancel because I was not going to be in town on the new date They convinced me to take a different set of washer and dryer that was comparable and they could deliver it a day later which I ended up doing Two days after delivery I emailed customer service (Stephanie) to state that the appliances had been delivered I heard nothing back A few days later I called and explained the situation and they said they would take care of it After another weeks of nothing I called again and was told that they can't apply the 10% after delivery (What the heck?) I told them I had a email in my hand stating that I had to wait until delivery before they would process the 10% refund They put me on hold to get a manager and I was promptly disconnected Wow....NEVER AGAIN! And by the way they are not Revdex.com acredited I wonder why?

"Times New Roman"'>I have received your letter regarding [redacted] concerns about his deliveryI apologize for any inconvenience Mr [redacted] experiencedWe forwarded his information to the appropriate personnelIt is our understanding that a representative should contact him in the next 5-business daysWe appreciate having the opportunity to answer Mr***'s complaint Sincerely, [redacted]