HH Gregg Appliances

May 19, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s claim of damage.I apologize for any frustration Mr [redacted] experiencedWe forwarded his claim of damage to the appropriate personnelIt is our understanding that a representative should contact him within the next business days.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Here is the response for [redacted] ***'s complaint

I have received your letter regarding [redacted] concerns about her service callI apologize for any inconvenience Ms [redacted] experiencedHowever, we are unable to honor her requestIt is our understanding that if she is unhappy with the service, she may have the option to request that an alternate service provider be assigned to the repairIf she has any questions, the service plan administrator can be reached at (877) 456-We appreciate having the opportunity to answer Ms***s complaint Sincerely, [redacted]

I have received your letter regarding [redacted] concerns I apologize for any inconvenience Ms [redacted] experiencedWe regret that we are unable to honor her requestOur company is not liable for any damage that may have occurred It is my understanding that the insurance company denied the daimOur representatives are not authorized to override decisions made by the insurance companyMs [redacted] may have the option to file a claim with her homeowner's insurance We appreciate having the opportunity to answer Ms***'s complaint Sincerely,

June 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedIn the interest of good customer relations, we issued a store credit for the replacement of the refrigeratorFor assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Dear Ms***: New Roman I have received your letter regarding [redacted] ’s concern about the order refundI apologize for any frustration Ms [redacted] has experienced After review, on 12/6/16, the order was refunded under confirmation invoice [redacted] We ask that Ms [redacted] allow 3-business days for the funds to post We value our customers and appreciate the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team

October 22, 2015RE: [redacted] Dear Ms [redacted] I have received your letter regarding [redacted] concerns about the couch.I apologize for any inconvenience [redacted] experiencedOur records indicate that a store credit was authorizedWe appreciate having the opportunity to answer [redacted] ***’ complaintSincerely,James [redacted] Director, Service Operations

January 7, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] delivery issue We apologize for any inconvenience and frustration this may have caused Ms [redacted] in the delay of her deliveryBased on the information Ms [redacted] is currently only missing one appliance which is the microwave and it has been ordered and expected to come in soonIf Ms [redacted] is wishing a cancel the order on the microwave she is required to contact the purchase location and a refund will be issued We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

August 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear MsRichardson:I have received your letter regarding [redacted] ’s concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that a store credit was issued for the replacement of the refrigeratorIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

[redacted] Revdex.com, IncNDelaware Street # class="apple-converted-space"> Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding Ms [redacted] ’s refrigerator concern.I apologize for any inconvenience Ms [redacted] may have experiencedA delivery service call has been scheduled for 12/29/to see if this is a correctable issueIf the unit cannot be restored to new condition then an exchange will be processedWe ask that Ms [redacted] continue to work with her local store and salesman for any further informationWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

I have received your recent letter regarding [redacted] concerns about his computer 0.05in 0pt 0in">I apologize for any inconvenience Mr [redacted] experiencedAccording to our records, the computer was returned for store creditI have shared his feedback with the regional management so that they can address any issues with their personnelWe appreciate having the opportunity to respond to Mr [redacted] complaint Sincerely, [redacted] %

April 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about his dishwasher.I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his request for a refund.Our representative contacted the service plan administrator and was informed that a technician ordered parts for the repairIt is our understanding that they evaluated the service history and determined that the dishwasher does not qualify for a replacementIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James TM***Director, Service OperationsJTM/rlb

July 29, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about the television and the service plan.I apologize for any misunderstandingTelevision service plans sold in our stores do not offer the Accidental Damage from Handling coverage enhancementIn the interest of good customer relations, we can offer to cancel the coverage and refund the price of the service plan in full as long as the coverage has not been used and a refund was not already processed.If he would like to take advantage of this offer, we request that he fill out the enclosed form and mail it to the address at the bottom of the form within the next days.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive TeamEnclosure

December 4, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the washer was returned and a refund was processedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint.Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I have received the check Thank you for your assistance

September 26, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your follletter regarding [redacted] ’s concerns about the refundWe regret his continued disappointmentAccording to our Accounting department, the refund check was returned due to an incorrect addressI have provided them with the correct addressMr [redacted] should receive the check in the next 10-business days We appreciate having the opportunity to answer Mr [redacted] ’s complaint Sincerely, James TM [redacted] Director, Service Operations

I was in there program acceptance now where you can make payments on an item, mine was a computer and after days you pay it off and it is yoursThey also told me that on the 1st and the 15th that they report to the credit bureau and it would raise your credit rating because you paid it off earlyThey didn't do that and I filed a complaint with the credit bureau because it still showed that I owed them after the 15th when they were suppose to tell them that the account was paid off, also it didn't raise my credit ratingThey finally called and said they didn't know what happenedIt was finally taken off but my credit score was lowered because of them not doing what they said that they would do

October 30, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] claim of damageI apologize for any frustration Mr [redacted] experiencedWe forwarded his claim to the appropriate personnelIt is our understanding that a representative should contact him within the next 5-business daysWe appreciate having the opportunity to answer Mr [redacted] complaint Sincerely, [redacted] Director, Service Operations [redacted]

I have received your follletter regarding [redacted] concerns about his washer I apologize for any inconvenience Mr [redacted] experiencedOur representative contacted the service plan administrator and was informed that they have one repair on file from June of but no current service requests We recommend that Mr [redacted] contact NEW at (866) 856-It is our understanding that he may have the option to request than an alternate service provider evaluate the washer We appreciate having the opportunity to answer Mr [redacted] ' complaint Sincerely, [redacted]

December 29, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about her refrigerator.We apologize for any inconvenience Ms [redacted] encounteredOur records indicate that a store credit was providedShe may visit her local store and reference invoice [redacted] to re-select a refrigeratorIt has a total amount of $For any questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team