HH Gregg Appliances

August 18, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about her refrigerator.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that the cooling issue was resolvedIt is our understanding that they are arranging service for an issue with the water dispenserIf she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

November 12, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her purchase.I apologize for any inconvenience Ms [redacted] experiencedOur Warranties department has received her request for the service plans to be canceledShe should receive the refund in the next days.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

January 29, [redacted] Revdex.com, IncEast Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concernsWe regret that we were unable to locate a record of the purchase under the name and phone number Mr [redacted] listed in the complaintIf he still needs assistance, we request that he provide a legible copy of the purchase invoice so that we can research the matter furtherWe value Mr [redacted] as a customer and appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

June 5, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’s concerns about the television.I apologize for any inconvenience he experiencedWe regret that we are unable to honor his requestOur store management was unable to authorize a return or an exchange because the television screen was damagedAs indicated in our return policy, damaged products are not eligible for returnGiven that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurredIf he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposedaction would not resolve my complaint For your reference, details of the offer I reviewed appear below.After returning the check for 42.95, I fully expected to receive a check for the FULL amount after their response indicated that they would refund the full amount and that agreed I find it unbelievable that they are now asking for the return of the check for That check was cashed They were able to do the math and subtract the prorated amount, then do the math again to send the balanceI think they are capable of doing the math to subtract $from the purchase price...HINT...the answer is $42.95.If I were to send a personal check for the $I fear that their next excuse would be to refuse payment because I did notreturn their original check!!!If have been trying to resolve the for months....Is thiscompany in such dire straits that keeping less than $or portion thereof intheir corporate account is that important???? Regards, [redacted]

I have received your letter regarding [redacted] concerns about her washerI apologize for any inconvenience Ms [redacted] experiencedAccording to our records, she purchased a service plan that is administered through WarrantechOur representative contacted the service plan administrator and was informed that the washer was repairedWe regret that we are unable to authorize replacements for products covered by Warrantech service plansIf she has any questions or has another problem with the washer, we recommend that she contact the service plan administrator for further assistanceWe appreciate having the opportunity to answer Ms [redacted] 's complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] PSI do NOT accept what they say due to advertisingI was told it would be in stock and was not and refused to honor their priceI will forward this and all info to the FTCDP

September 26, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about her appliances I apologize for any inconvenience Ms [redacted] experiencedOur records indicate that a refund is being processed for the rangeShe should receive it in the next daysI have shared her comments with regional managementIf she has any questions, our Call Center can be reached at (800) 284- We appreciate having the opportunity to answer Ms [redacted] ’s complaint Sincerely, James [redacted] Director, Service Operations JTM/rlb

January 9, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ***’s concern about his purchase.We apologize for any inconvenience Mr [redacted] encounteredOur records indicate that the order has been cancelled and refundedPlease allow to business days for funds to be reflected in the accountWe appreciate the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team

I have received your letter regarding Michael Richmond's concerns about his refund I apologize for any inconvenience MrRichmond experiencedOur Accounting Department canceled the first refund check and sent a replacement to the address listed on his invoiceIf he has any questions, our Call Center can be reached at (800) 284- ees Dire' or, Service Operations JTM/rlb We appreciate having the opportunity to answer MrRichmond's complaint Sincerely, James TMcNees

March 13, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ’ concerns about his refrigerator.I apologize for any inconvenience Mr [redacted] experiencedOur records indicate that the refrigerator was exchangedIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

April 14, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] I have received your letter regarding [redacted] concerns about the microwave.I apologize for any inconvenience [redacted] experiencedWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeOur records indicate that our personnel provided a 3-year service plan as an apology for the service issue.Most appliances come with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the microwave cannot be repaired due to a covered defect during the manufacturer’s warranty period, the manufacturer may evaluate the service history to determine whether the microwave qualifies for an exchangeWe appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

New Roman';">I have received your letter regarding [redacted] concerns about his DVD player I apologize for any inconvenience Mr [redacted] experiencedWe regret that we are unable to honor his requestOur store personnel determined that the DVD player sustained physical damageAs indicated on the back of our purchase invoices, damaged products are not eligible for return or exchange We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have not heard from HHGregg customer service reg complaint no [redacted] Planding is several monts outstanding pease help resolve it called mr [redacted] left msg my cell no is [redacted] pl call asap Regards, [redacted] ***

HH Gregg is absolutely horrible when it comes solving warranty issues I bought a dryer from them less than years ago In the first year we had the motor and mother boad replaced The second year we have had motors replaced and know the heating element HH Gregg refuses to replace dryer because the first service call was under manufacturers warranty They will not doing anything until your service call is not handled and fixed within days They do not care about their customers

October 20, [redacted] *** Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: Case ID: [redacted] - [redacted] Dear Ms***:We have received your letter regarding [redacted] ’ concern about his credit card account.We apologize for any inconvenience Mr [redacted] encounteredWe regret to inform that we do not have any access to the credit card information due to security purpose [redacted] Bank can be reached at [redacted] for further assistance.We appreciate having the opportunity to address the complaintSincerely,Stephanie D [redacted] ***Executive Team

I have received your letter regarding [redacted] ***'s concerns about the sales taxI apologize for any inconvenience Ms [redacted] experiencedIt is my understanding the Allegheny County sales tax rate was charged because the local store and distribution center are located in Allegheny CountyIn the interest of good customer relations, we processed a one-time only refund of $She should receive it in the next days if she has not received it already.We appreciate having the opportunity to answer the complaintSincerely, Diane M***Communications Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below.I do not agree with their responseI have already been to the store different timesEach time they said they would rectify the situation caused because the original washer and dryer purchased had been returned and a more expensive set purchasedThey failed to do that and the time they had more self come to the store to call Synchrony together, the manager was not thereI have done my part and yet the store wants to be cit loose of any responsibilityI went in and they failed to even be available after saying they would beI have heard this about HH Gregg from others also Contact is a local helpline through our news station in MilwaukeeAt this point what do I have to lose? Regards, [redacted]

I have received your letter regarding [redacted] concernsI apologize for any inconvenience MrSmith experiencedIt is our understanding that the manufacturer has shipped a replacement doorI forwarded the claim of damage for his home to the appropriate personnelA representative should contact him within the next 5-business daysIf he does not receive a call in a timely manner, our Incident Tracking department can be reached at ( [redacted] We appreciate having the opportunity to answer MrSmith's complaint Sincerely, [redacted] [redacted]

April 23, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] concerns about the order.I apologize for any frustration Ms [redacted] experiencedDue to privacy issues, we are unable to provide her with the information she requestedIf she files a police report, our personnel will cooperate with law enforcementWe appreciate having the opportunity to answer Ms [redacted] ’s complaintSincerely, [redacted] Director, Service Operations [redacted]