HH Gregg Appliances

June 16, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her dishwasher.I apologize for any inconvenience Ms [redacted] experiencedOur representative contacted the service plan administrator and was informed that they issued a refund of $for the replacement of the dishwasherIn the interest of good customer relations, we issued a store credit for $For assistance with using the store credit, she can visit our store location nearest her and refer to invoice [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

July 14, -0.15pt;"> [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] : I have received your letter regarding [redacted] concerns about the tv piand pricingI apologize for any inconvenience Mr [redacted] experienced Due to the delay in order piprocessing, communication and confusion surrounding Mr [redacted] order, we are in good faith issuing an in-store gift card for the requested amount of $The gift card will be mailed to Mr [redacted] via USPS mail and he can expect to receive it within 1-weeks We appreciate having the opportunity to answer the complaint Sincerely, Z.AN [redacted] Executive Team

April 7, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about the washer.I apologize for any inconvenience [redacted] experiencedOur representative contacted the service plan administrator and was informed that a technician determined that the problem she is experiencing may be caused by an issue with her plumbingWe regret that our representatives are unable to override decisions regarding repair or replacementIf [redacted] has any questions, Warrantech can be reached at ( [redacted] We appreciate having the opportunity to respond to the complaintSincerely,Ryan [redacted] Executive Team

June 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experiencedOur records indicate that the order was canceled and a refund was processedIf she has any questions, our Call Center can be reached at ( [redacted] .We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

It took seven weeks and even more lies for my appliance's to be deliveredI will never deal with this company againAnd suggest no one else do eitherIf they continue to treat people the way they treated us they won't be around much longer any wayJust take a few minutes and read other reviewsThe only thing consistent with them is their poor customer service

January 9, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about his range.I apologize for any inconvenience Mr [redacted] experiencedWe were unable to locate a record of a replacement authorization for the rangeIf he still needs assistance, we recommend that Mr [redacted] contact the manufacturer.We appreciate having the opportunity to answer the complaintSincerely,James TM***Director, Service OperationsJTM/rlb

October 30, [redacted] Revdex.com, IncNDelaware Street #Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms [redacted] I have received your letter regarding [redacted] concerns about his consultationI apologize for any inconvenience Mr [redacted] experiencedIn the interest of good customer relations, we processed a refund of $He should receive it in the next daysWe appreciate having the opportunity to answer Mr [redacted] ’s complaint Sincerely, [redacted] Director, Service Operations [redacted]

Revdex.com: They called me Friday Septand said they would replace the TVMy credit was at hhgregg the next day, where I purchased a new TV and it was delivered TuesdayFYII to hhgregg, I would not purchase a protection plan on a TV anywhere again (not just at hhgregg) unless it was a "replace only" plan, for this reason: The TV less than years ago was $on sale, and I think the regular price was $or approximatelyThe protection plan was $and if the TV had been repaired it would have taken a month so that's about $for a rental TV, making my cost $The current model of the same size TV is now $regular priceSo if the TV had been repaired, I would rather have put that $towards the new TV, which always get better such as the refresh rate, rather than fixing an old TVIt worked out in the end only because they replaced the TVI upgraded from the inch to inch which was $ Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear belowI was very excited to purchase HP pavilion xlabtop, but my experience has turned out very poorlyI'm writing to express my dissatisfaction with AcceptanceNow program which has charged me a service plan of a monthI have repeatedly asked them to stop billing me because I never signed up for this insuranceThe bill for the insurance was paid for the month of April and I do not want this service In hopes you can help remedy the situationPlease refund any and all fees associated with this RAC discount insurance program I was not asked for a service plan at HHGreggIt was automatically enrolled for me without my knowledgeI am unhappy with my purchase and the service provided to meI do not see myself ever shopping at HHgregg or any of its subsidaries ever againI will make all future purchases from [redacted] ***, or [redacted] Issue remains unresolved and I would like the Revdex.com to close the complaint as unresolvedHHGregg is not making a sincere effort to resolve the matter

September 27, [redacted] ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:We have received your letter regarding [redacted] ’s concerns regarding his rebateWe apologize for any inconvenience and the delay Mr [redacted] encounteredHe will be receiving his gift card within to daysMr [redacted] has been made aware.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

October 25, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms***:I have received your letter regarding [redacted] ’s concerns about the washer.I apologize for any frustration Mr [redacted] is experiencingWe regret that given the length of time that has passed since the purchase, we are unable to authorize a return or an exchangeAs indicated in our return policy, the return period is days from the date of purchase.Our representative contacted the manufacturer and was informed that a safety team is evaluating the issueIf Mr [redacted] has any questions, Whirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

April 14, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted] :I have received your letter regarding [redacted] concern.I apologize for any inconvenience [redacted] experiencedWe did not find a record of service plan coverage listed on his purchase invoiceIf he believes that there are erroneous charges to his account, he may have the option to dispute the charge with the financial institution or account administrator.We appreciate having the opportunity to answer the complaintSincerely,Ryan [redacted] Executive Team

January 9, [redacted] Revdex.com, IncNDelaware Street, Suite 2020Indianapolis, IN 46204-2599RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your follletter regarding [redacted] ’s concerns about the television.We regret his continued disappointmentHowever, we are unable to honor his requestCustomers have the option to inspect products before they remove them from the store premisesIf he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-We appreciate having the opportunity to answer Mr [redacted] ’s complaintSincerely,James T [redacted] Director, Service Operations JTM/rlb

December 30, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] (# [redacted] ) Dear Ms***: I have received your letter regarding [redacted] customer service issue We apologize for the inconvenience Ms [redacted] experienced as well as the delay in getting her purchaseMs [redacted] was already compensated for the inconvenience, however because she is seeking more than what was agreed upon she is to speak with store management We appreciate having the opportunity to answer the complaint Sincerely, Whitney E***

September 18, [redacted] Revdex.com, Inc NDelaware Street # Indianapolis, IN RE: [redacted] Dear Ms [redacted] : I have received your follletter regarding [redacted] complaint We regret his continued disappointmentIt is our understanding that the delivery contractor is working to resolve his concernsOur records indicate that the store personnel processed a $price adjustmentIf he has not yet received the refund, he should do so within the next days We appreciate having the opportunity to answer Mr [redacted] complaint Sincerely, [redacted] Director, Service Operations [redacted]

I ordered a washer in Aventura, FL on Saturday, 12/3/from a lovely man named James D [redacted] It was scheduled to be delivered today, 12/13/The driver arrived this morning without insuranceI called HH Gregg, and they told me that I should have filled out a "COI" form (I learned that's a certificate of insurance form)They told me to go to the store to do soHow would I know their policies, I asked? Then the driver told me not to worry, that the regularly scheduled, insured driver would come with the machine tomorrow, 12/14/To be sure, I recalled their number, and was told that what the driver said was not correct, and that I had to go to the store and fill out a COII got upset, and the woman (Monique) offered to do it for meShe said, as had the driver, that the insurance would need hours to take effect, which meant I could get delivery tomorrowThen I called the Aventura, FL office directlyThey told me that it would take - hoursThey put a rush on it with the warehouse, but they would make no guaranteesI asked why it was in a warehouse when the driver had just brought it to my building? I cleared time from work to be home for the deliveryNow I am like a firefighter holding the net, waiting for them to show up whenever they feel like itReading all the bad reviews that HH Gregg has for customer service, I would not purchase from them againIf they make this right by tomorrow, 12/14, I will reconsider

January 13, 2017From: [redacted] < [redacted] >Sent: Wednesday, January 18, 5:PMTo: infoSubject: Complaint # [redacted] As of this date, I have not received a call from hhgregg-the business which is the subject of this complaintI've attempted to call numerous times, unsuccessfully as wait times exceeded minutesI called the corporate offices in Indiana, left a message with no return callThis company does not appear to be interested in mitigating this complaintSent from my iPad Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] )Dear Ms [redacted] :I have received your letter regarding [redacted] ***’s concerns about her order.I apologize for any inconvenience Ms [redacted] experiencedWe forwarded her information to the delivery center and requested that a representative contact her to address her concerns about the hardwareIf she does not receive a call in a timely manner, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I complained about the noise within the day window and was told that it would get better over timeMeanwhile, GE has stepped up and exchanged the unitThe new unit is fantasticI'll buy my next GE Profile unit, and all of my other appliances and electronics, from another retailerBuyer beware - spend over 8k on a fridge and the retailer completely sheds their responsibility to help me weed out a lemon from the manufacturer Regards, [redacted] ***

'Times New Roman';">I have received your letter regarding [redacted] concerns about his delivery I apologize for any inconvenience Mr [redacted] experiencedWe forwarded his information to the delivery contractorIt is our understanding that the claim has been turned over to insuranceA representative should contact him within the next 5-business days if they have not contacted him already We appreciate having the opportunity to answer Mr [redacted] 's complaint Sincerely, [redacted]

June 30, [redacted] Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] ) Dear Ms [redacted] :I have received your letter regarding [redacted] ***’ concerns about her refrigerator.I apologize for any frustration Ms [redacted] experiencedWe regret that we are unable to authorize a replacement or a returnAs indicated in our return policy, the return period is days from the date of purchase.According to our records, a delivery team visited Ms***’ home to check the water line connectionIf they were not able to resolve her issue, she will most likely need to schedule a service callMost appliances come with a one-year parts and labor manufacturer’s warrantyThe manufacturer should be able to assist her with scheduling a service callSamsung can be reached at (800) 726-We appreciate having the opportunity to answer the complaintSincerely,Ryan M [redacted] Executive Team