HH Gregg Appliances

September 13, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

washer.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to offer a return or a replacement.Our representative contacted the service plan administrator and was informed that they arranged service. If Ms. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about his purchase.We apologize for any...

inconvenience Mr. Mills has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate the refund was processed on 12/10/16. The funds may take up to 7 business days to be reflected on his account. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] delivery issues.
We apologize for...

the inconvenience and frustration Mr. [redacted] may have experienced. Our records indicate Mr. [redacted] unit was delivered 12/20/16 however there was some issues with trying to hookup the fridge. As a result Mr. [redacted] was issued a refund for the refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
 
Regards,
[redacted]

Here is the response for [redacted] complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no verbal or written consent that I had agreed to keeping the incorrect tv, Proscan. The written approval through the Joliet store issued a direct replacement of the Proscan with the LG, stating it was in stock in your warehouse. By no means is this a wrong doing on my part, HH Gregg needs to assume full responsibility. If your inventory of LG was limited, that needed to be both verbally and written in communication. I will continue to pursue this argument until an action on HH Greggs part is taken to resolve the issue. 
Regards,
[redacted]

January 15, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the refund.I...

apologize for any inconvenience Ms. [redacted] experienced. We have located the refund check that was returned to our corporate office due to the incorrect address. We are mailing the check to the post office box address that Ms. [redacted] listed in her complaint. She should receive it in the next 10 business days.We appreciate having the opportunity to answer the complaint.Sincerely,[redacted]Director, Service Operations [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attempted to call Whitney back at the number left. 317-848-1517 ext. 64258.  This number does not allow an extension to be entered.  I tried to reach a customer service person but was only able to reach automated choices.  I then tried to call back on the number Whitney called from and no one answered during regular business hours.  Please call me again and leave a number that will work.
Regards,
[redacted]

September 5, 2014
 
[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted]) 
Dear Ms....

[redacted]:
I have received your letter regarding [redacted] concerns about the service plan.
I apologize for any frustration Ms. [redacted] experienced. We regret that we are unable to honor her request. As indicated in the Terms and Conditions for service plans purchased in our stores, the coverage period begins on the date of purchase. The service plans offer coverage that manufacturer’s warranties may not, such as power surge protection.
In the interest of good customer relations, we can offer to sell her a new television at cost, which is a discounted price. If she would like to take advantage of this offer, we request that she take this letter to the store management and make the purchase in the next 60 days.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
 
[redacted]Director, Service Operations

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]s concerns about the dishwasher.I...

apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a replacement. Our representative contacted the manufacturer and was informed that the dishwasher was repaired.If Mr. [redacted] believes the dishwasher is not functioning properly, we recommend that he contact Samsung at (800) 726-7864 for assistance with scheduling a follow-up service call.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

February 27, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about...

his rebate.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we are reimbursing him for the rebate. He should receive the refund of $250 in the next 30 days.We appreciate having the opportunity to respond to the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 17, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concerns about his refrigerator handle.We...

apologize for any inconvenience Mr. [redacted] has experienced. The handle is still on back order, once it arrives he will be notified. As a customer satisfaction, we have processed a $100 check for the delay. The check will be received within 7 to 10 business days.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

television.I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 29, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted] concerns...

about his purchase.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return or an exchange. Our records indicate that the store management processed a refund of $200 in the interest of good customer relations.We appreciate having the opportunity to respond to Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

December 19, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his/her purchase.We apologize...

for any inconvenience [redacted] has experienced. Our records indicate that the order was cancelled and refunded on 12/10/16. The funds may take up to 7 business days to be reflected on the account.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Tahoma; mso-bidi-font-family: "Times New Roman"'>I have received your letter regarding [redacted] concerns about her washer.
I apologize for any inconvenience Ms. [redacted] experienced. According to our records, she purchased a service plan that is administered through Warrantech. Our representative contacted the service plan administrator and was informed that the washer was repaired. We regret that we are unable to authorize replacements for products covered by Warrantech service plans. If she has any questions or has another problem with the washer, we recommend that she contact the service plan administrator for further assistance.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]
I have received your letter regarding [redacted] order.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that her order was canceled and refunded. 
We regret any misunderstanding about the delivery process. I have shared Ms. [redacted]’s comments with the regional management so that they can address any issues with their personnel. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]