HH Gregg Appliances

April 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal in this instance. Our records indicate that her appliances were delivered. We regret any delays.We were unable to locate the rebate to which she referred. If she still needs assistance with the rebate, we request that she provide a copy of the rebate form so that we can research her concerns further. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I have submitted the appropriate form to cancel the warranty. 
Regards,
[redacted]

December 20, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding Brian [redacted]’s concerns about the delivery.We hope that Mr. H[redacted] is able to resolve the issue. If Mr. [redacted] has any questions about his claim, the Incident Tracking department can be reached at (800) 307-8720.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

January 13, 2017
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] [redacted] customer service issue.
We apologize for the inconvenience the [redacted] may have experienced. Based on the additional information sent over by Mr. [redacted] and upon further investigation we are authorizing an exchange on the washer. In order to process that exchange we are requesting that Mr. or Mrs. [redacted] returns the call as soon as possible.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

December 11, 2015RE: [redacted] 
Dear [redacted]
I have received your letter regarding [redacted] concerns about his dryer.I apologize for any inconvenience [redacted] experienced. We regret that given the length of time that...

has passed since the purchase in August of 2014, we are unable to authorize a return or an exchange.Most appliances come with a one-year parts and labor warranty, which has likely expired. If [redacted] would like assistance with locating an authorized service provider in his area, [redacted] can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Department

October 24, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about her warranty issue.We apologize...

for any inconvenience Ms. [redacted] encountered. Our records indicate that the refund of all warranties has been processed. The checks should be received within 30 days. In regards to the dishwasher repairs, we regret to inform that we are unable to fulfill Ms. [redacted]’s request due to the fact that the repair was not authorized by the warranty.We appreciate the opportunity to address the complaintSincerely,Stephanie D[redacted]Executive Team

Dear Ms. [redacted]:
"Times New Roman", serif; letter-spacing: -0.15pt;">  I have received your letter regarding [redacted]s concern about his over the range microwave. I apologize for any frustration Mr. [redacted] has experienced.   After review, the unit has been returned and Mr. [redacted] has been refunded. We ask that 3-5 business days be allowed for the funds to post back to the original form of payment. We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is the best I am going to get from H. H. Gregg, apparently. I remain upset with the way in which my repair need was handled but I am also aware that they have no intention of doing anything else. Thank you for your time and assistance regarding this matter. 
Regards,
[redacted]

I have received your letter regarding [redacted]'s concerns about her refund.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. If she has any questions, our Call Center can be reached at (800) 284-7344.
We...

appreciate having the opportunity to answer the complaint. Sincerely,
Diane M[redacted]Communications Manager

June 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted] & [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer...

and dryer.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that the delivery personnel authorized a $427.98 damage allowance for the washer and dryer. If she still needs assistance with the bracket for the dryer, our Call Center can assist her with scheduling a delivery service call. The Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted]) 
Dear Ms. [redacted]
I have received your letter regarding [redacted] concerns about the ad.
I apologize for any inconvenience he experienced. We regret that we are unable to honor his request. Our records indicate that our company issued a retraction due to an incorrect product description. It is my understanding that the retraction was available at our stores.
We appreciate having the opportunity to answer the complaint.
Sincerely,
[redacted]
Director, Service Operations
[redacted]

December 11, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the recliner.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that an exchange for the recliner was authorized. We appreciate having the opportunity to answer the complaint. Sincerely,Diane M[redacted]Communications DepartmentDM/rlb

September 7, 2016   Peggy...

Richardson      Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted]   Dear [redacted]:   I have received your letter regarding [redacted] complaint concerning her appliance and furniture order. I apologize for any frustration [redacted] has experienced.   On 9/1/16 the sectional set [redacted] ordered was delivered and the price was under the amount our customer requested in the complaint. The refrigerator was cancelled and refunded on 9/5/16. The mattress set cannot be sold at $118. Our local store has adjusted pricing and various good faith gestures that can no longer be extended to a different product set.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. Norman Executive Team

Here is the response for Amon A[redacted] omplaint.

November 18, 2015RE: [redacted] 
Dear [redacted]:I have received your recent letter [redacted] concerns about her television.I apologize for any inconvenience [redacted] experienced. Our records indicate that the service plan she...

purchased is administered through [redacted]. We contacted the service plan administrator and were informed that they do not have a record of a repair request. If she has any questions, [redacted] can be reached at [redacted]We appreciate having the opportunity to respond to the complaint. Sincerely,James [redacted]Director, Service Operations

June 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted]’s concerns about her...

order.I apologize for any inconvenience Ms. [redacted] experienced. We are unable to honor her request.According to UPS, they closed the investigation because they did not receive a copy of a police report for the theft of the items. She might have the option to request that they reopen the investigation once she files the police report and provides them with a copy.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

December 11, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted]...

concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a representative processed a refund check in the amount of $250 to reimburse him for the rebate. We are unable to offer any further amounts. We appreciate having the opportunity to respond to Mr.[redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]

February 23, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his...

television.I apologize for any inconvenience [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. We are unable to offer any additional store credit. As indicated in the Terms and Conditions for the service plan, authorization of the store credit deems the coverage fulfilled. It cannot be refunded or transferred to the new unit. Additionally, the service plan covers the product only and not the sales tax. If [redacted] has any questions about the coverage Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. Richardson:I have received your letter regarding Maritha Hunter-Butler’s concerns about her...

refrigerator.I apologize for any inconvenience Ms. Hunter-Butler experienced. Our records indicated that a store credit was issued for the replacement. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team