HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Information was not provided to me prior to purchase. We had no way of knowing we were being deceived. It has taken 2 months to receive a response. I have been buying bag after bag of ice in an attempt to store my food. This has been an absolute nightmare. I have contacted the media, and the consumer reporting agent is investigating. I can only imagine how many more extremely unsatisfied customers were duped into thinking they were protected, only to learn their PREMIUM Service Warranty had expired a 364 days early.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In there store it doesn't say anything about restrictions nor did the salesman say anything about restrictions. He just told me if I find in a store or online to come back to the store show them and they will price match. So I did. When I did the manager told me they did price match them stores. I told him that is not what the salesman told me and pointed to the sign abd he told me sorry but there is restrictions. I asked where does it say anything about restrictions he said I can go online and look them up. I bought my tv from the store not online and the salesman never told me about there restrictions nor does there signs say anything anywhere on them about restrictions they just say in store or online price match guarantee.
Regards,
[redacted]

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the television.I...

apologize for any inconvenience he experienced. We regret that we are unable to honor his request. As indicated in our return policy, damaged products are not eligible for exchange or return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 2*, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. Customers have the option to inspect products before they remove them from the store premises. I am sorry for any misunderstanding.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 22, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] concerns about the service plans.
 
I apologize for any misunderstanding. In the interest of good customer relations, we can offer to refund the service plans in full as long as the coverage has not been used. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.
 
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]
 
Enclosure
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Request to Cancel Warrantech Extended Service Plan
 
 
I hereby request H.H. Gregg to cancel my Warrantech Premium Service Plan (PSP) and to refund the pro-rated balance to me, less any claims paid, unless otherwise precluded by law.  I agree to waive any further claims pursuant to this Premium Service Plan or the product that was originally covered.  This form must be completed by the original purchaser.
 
 
Original Purchase Information (Send Refund to)   Same ?
 
 
 
Name ______________________________ Name________________________________
 
Address (original)_______________________ Address_______________________________
 
City________________________________ City__________________________________
 
State/Zip____________________________ State/Zip______________________________
 
Purchase Date________________________ Telephone # ___________________________
 
PSP Purchase Price____________________
 
Sales Invoice Number____________________
 
PSP Model Number_____________________
 
 
 
 
 
 
Customer Signature_________________________________     Date ___________________
(Original Purchaser)
 
 
Reason: _______ok per DM/RB to refund the MOWT2-5 service plans purchased on [redacted] if coverage has not been used and form is received by 11/22/14.
 
Mail To: Warranties Department hhgregg, 4151 E. 96th Street, Indianapolis, IN  46240.
 
Revised: 01-21-10

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.ACCORDING TO YOUR WEBSITE - WHAT IS INDICATED ABOVE IS NOT WHAT THE WEBSITE SAYS. FROM THE HHGREGG.COM WEBSITE, IT SAYS:• We match hhgregg.com prices on in-store purchases and in-store prices on hhgregg.com purchases.If we lower our price during the 30 day period after your purchase, we will match our lower price.I have also attached a copy of it from the website.I think it is extremely poor customer service that no one replied to my letter I wrote to the CEO nor the 2 submissions I made to hhgregg.com?
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and while I understand whats written on your website, the information is not consistent with the information relayed to me in YOUR store by YOUR employees.   train your employees correctly, they represent your business and as a result I will not be returning to HH gregg for any reason in the future. [redacted] would have offered a much better resolution and as such they will get my business from here on out.
 
Regards,
[redacted]

Tahoma; mso-bidi-font-family: "Times New Roman";'>I have received your letter regarding [redacted] concerns about his television.
I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan administrator authorized a store credit for the replacement of the television. If he has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

May 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the television.I...

apologize for any inconvenience he experienced. We regret that we are unable to authorize a return for the television. As indicated in our return policy, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. If he would like assistance with locating an authorized service provider in his area, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[if I understand well after all this ordeal, I have to refer to a third party to file yet again another claim. I am not satisfy because it just appear to me it is made difficult to obtain services and/or benefits I paid for, they should inform the customer they do not provide the service (a third or fourth party does) in order for customers like myself to make informed choice.
Regards,
[redacted]

March 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’ concerns about his rebate.I apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we are reimbursing him for the television rebate. He should receive the refund in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I have received your letter regarding [redacted]'s concerns about her order.
text-align: justify;">I apologize for any inconvenience Ms. [redacted] experienced. According to our records, a refund is being processed. She should receive it within the next 5-10 business days. If she has any questions, our Call Center can be reached at (800) 284-7344. We appreciate having the opportunity to answer the complaint.
Sincerely,,
James T. M[redacted]

January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about the order.I apologize for any inconvenience [redacted] experienced. Our records indicate that the order was refunded through a credit card chargeback. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan MontgomeryExecutive Team

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns...

about her account.I apologize for any misunderstanding. If she placed the order using RAC [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that she contact RAC at (800) 665-5510 for information about her payments or the rental agreement. We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,Ryan M[redacted]Executive Desk

January 30, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] and [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] and [redacted] concerns about their...

refrigerator.I apologize for any inconvenience they experienced. Our representative contacted the service plan administrator and was informed that they authorized a replacement. They should receive a call within the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

May 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the dishwasher.I...

apologize for any inconvenience. We regret that given the length of time that has passed since the purchase, we are unable to authorize a return. As indicated on the back of our invoices, the return period is 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about her order.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund is being processed. She should receive the refund in the next 30 days. If she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about his order.
I apologize for any inconvenience Mr. [redacted] experienced. According to our records, a refund was processed. We regret that are representatives are not authorized to make changes to accounts. If he has any questions, our Call Center can be reached at (866) 974-7344.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

November 12, 2015RE: [redacted] Dear [redacted]:I have received your letter regarding William Hankerson’s concerns about his washer.I apologize for any inconvenience [redacted] experienced. It is our understanding that a...

representative from the service plan administrator contacted him to offer assistance with scheduling service. He may have the option to request reimbursement for some laundry expenses. If he has any questions, [redacted] can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations