HH Gregg Appliances

'Times New Roman';">I have received your letter regarding [redacted] television.
We regret that our representatives were unable to locate a record of the purchase using the information she provided. If her issue has not been resolved, we request that she provide a legible copy of the purchase invoice so that we can research her concerns further.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
 Sincerely,

December 29, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We...

apologize for any inconvenience Mr. [redacted] has experienced. His feedback is very important to us and has been forwarded to the appropriate personnel to address. Our records indicate that the installation was completed on 12/21/16. We hope the installation went smoothly and hope he enjoys his purchase.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

April 14, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about the...

dishwasher. I apologize for any inconvenience [redacted] experienced. It is our understanding that the service plan administrator is working with the service provider to resolve the issue with the dishwasher. If [redacted] has any questions, Warrantech can be reached at ([redacted]We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

'Times New Roman';">I have received your letter regarding [redacted] experienced with the return of the tablet.
I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a refund was processed. If he has any questions, our Call Center can be reached at (800) 284-7344.
Sincerely,
 
[redacted]

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her rebate.I...

apologize for any inconvenience Ms. [redacted] experienced. We contacted the rebate processing company and determined that the mailing address to which they sent the original rebate card was incomplete. We requested that they send a replacement card to the address Ms. [redacted] listed in her complaint. She should receive it in the next 15 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Ms. [redacted], the response by the executive has been the fundamental problem with this whole process.  Warrantech answers their phone as HHGregg warranty; however, they have no interest in helping anyone solve their issues.  We have not been able to get any call backs from anyone at Warrantech to complete a transaction.  The most help we have received is from Amanda at the local store who has also written to the corporate office twice on our behalf, and has also not gotten a response.  If needed, I can go through the call logs of me and my husband's phones to provide dates and times these calls have been made with yet no resolution.  I work in customer service everyday and it is very simple that you assist the customer who has purchased a product and provide service.  This has not been done and I am extremely disappointed that after almost a month, nothing has been done.  Proof of purchase was sent to Warrantech on 10/1/16.  That proof of purchase has the refrigerator and model number present, as well as the proof of the warranty plan as it was also purchased.  If HHGregg's warranty department can not fulfill their promises, then I suggest they invest in another warranty company.  
It is now going on one month, and I still have the same problem with my refrigerator that is not working even though I have a warranty plan that has not provided service or a replacement.  I am not satisfied with the response.  If I can not get my refrigerator repaired or replaced in the next 24 hours, please let me know who and where I need to escalate further.  
Regards,
[redacted]

'Times New Roman'; mso-bidi-font-size: 11.0pt;">I have received your letter regarding [redacted] concerns about the television.
I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the manufacturer authorized a replacement. A representative should contact her in the next 5-10 business days to make arrangements.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hello,
Attached and below is the exact email chain between myself and Whitney (HHGreg's Customer Relations Department). I tried to resolve this previously with HHGreg directly and the customer service all around has been deplorable. I should not have to waste more of my time and energy to express such dissatisfaction with HHGreg's business practice.
 
From: [redacted]>
Date: December 13, 2016 at 3:13:47 PM EST
To: Contact_Us <[email protected]>
Subject: Re: [redacted]-Store Purchase-
Hi,
I am extremely disappointed in HHGreg.
I have not yet received the gift card that I was promised almost two months ago
and received no response to explain why. Also, the brand new dishwasher that I
purchased with my package is defective requiring me take another day from work
for a GE technician to come out to see if they can fix the leak.
I will be escalating my concerns to the Revdex.com and other
outlets at this point because this is unacceptable business practice and other
customers should be warned.
Best,
[redacted]
On
Dec 8, 2016, at 8:32 PM, [redacted] <[redacted]>
wrote:
 
Hi,
 
Has
the gift card been sent yet? It's been well over 7 business days. This has by
far been the worst customer service I have ever experienced.
 
And
on top all this nonsense, the brand new dishwasher I bought has been leaking
since I got it so I have to wait on yet another technician to come out for it.
 
-[redacted]
 
Sent
from my iPhone
 
On
Nov 23, 2016, at 8:02 PM, [redacted] <[redacted]>
wrote:
 
Thank
you. My address is:
 
[redacted]
[redacted]
 
Have
a good holiday weekend.
 
Best
[redacted]
 
Sent
from my iPhone
 
On
Nov 23, 2016, at 1:37 PM, Contact_Us <[email protected]>
wrote:
 
 
No
problem, Please verify the address where you would like me to send it. I'll get
processed today, and you'll receive within 5/7 business days.
 
 
Thank
You,
Whitney
Customer
Relations Department
 
 
 
-----Original
Message-----
From: [redacted] [mailto:[redacted]]
Sent:
Monday, November 21, 2016 8:45 PM
To:
Contact_Us
Subject:
Re: [redacted]-Store Purchase-
 
Hello,
 
Thank
you for addressing my concern. While it is not the $400 rebate that I was
anticipating when I made the purchase, the $100 HHGreg gift card will be
appreciated. I have not yet received the gift card, could you please let me
know when I should expect to receive it? Do you need my address or were you
able to find it in the system?
 
Best,
[redacted]
 
Sent
from my iPhone
 
On
Oct 24, 2016, at 1:34 PM, Contact_Us <[email protected]>
wrote:
 
[redacted],
 
Thank
you for emailing hhGregg. I regret the delay in response. I apologize for the
inconvenience this may have caused. Unfortunately as you stated none of your
appliances qualified for the rebate, I apologize if the signs or anything else
may have indicated otherwise. For the inconvenience we have issue you out a
gift card for $100.00.
 
We
appreciate the opportunity to address your concerns and value your
business
Thank You, Whitney Customer Relations Department
 
 
 
 
-----Original
Message-----
From: [email protected]
[mailto:[email protected]]
Sent:
Sunday, October 23, 2016 2:14 PM
To:
Contact_Us
Subject:
[redacted]-Store Purchase-
 
Topic:Store
Purchase
First
Name:[redacted]
Last
Name:[redacted]
Zip
Code:[redacted]
Phone
Number:[redacted]
Email
Address:[redacted]
Contact
Preference:Email
Invoice
Number:
Details:I
recently purchased four GE kitchen appliances at the Mount Laurel, NJ HHGreg. I
am very disappointed in the store's advertisement of the GE rebate for up to
$2000. The store had the GE rebate sign at the appliance display that I
purchased however when I went to submit for the rebate I found out that none of
the appliances I purchased qualified for the rebate. The placement of the sign
was very misleading and the store employees should have informed me that the
appliances I was purchasing did not qualify. The store manager that helped with
check out even made a comment about how great of a deal that I was getting
since I was getting another $400 off. If I had known I was in fact not getting
the $400 rebate then I may have went with the other appliance package that I
was looking at.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

May 19, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. Our company has no record stating that his manufacturer’s warranty or his service plan coverage was voided due to issues with the installation. I have attached a pdf copy of the terms and conditions for the service plan he purchased. If he has any questions about the coverage, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlbEnclosure

I recently bought a complete kitchen set ( fridge, dishwasher, microwave, and stove) I bought this in January of this year. when we got it the stove was completely smashed in. we called and they fixed that problem right away gave us a new one. however the fridge door has a huge dent on the door right by the handle. it is now almost September and this has not been fixed. I have called countless times and nothing. they continue to tell me they will have a manager call me back but they never do. the only thing they have done was put a $100 credit to my account and assured me this problem would be fix with in the week this was in may. when I called after they told me this, they said it was the manufacture now correct me if I'm wrong but these things are mass produced shouldn't take almost 9 month to send me a new door. I am paying my bill each month for damaged product. I will never go back to this place again and I will be sure to tell everyone I know not to go to them for anything. if nothing gets done I will return this product and get a full refund of what I have already paid and go with a better company. they do not care about there customers at all.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
 On 1/29/15 I've previously submitted a complaint to Revdex.com with ID# [redacted] which resulted on HH Gregg sending once again a technician to repair our dishwasher.  Three days after the repair took place, the dishwasher stop working and has started displaying the same code as before. 
Almost 5 years of the same issues and even that the company has failed to honor the "No Lemon Policy" that states, that "after three repairs for the same problem, they will replace the product with one that is of like kind and quality that performs to the factory specifications of the original covered product or with a gift card or check with a value equivalent to the original purchase price of the product." Obviously the diswasher has have more than 3 repairs and replacements as well.  At this time a full refund will be appreciated.Regards,[redacted]

February 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

order.I apologize for any inconvenience Mr. [redacted] experienced. Our Online Order department is processing a refund for his order. It is my understanding that the freight company that handled the shipment plans to arrange a pick-up of the television. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

We bought a warranty with our fridge we bought 2 1/2 years ago from HHgregg. We called them 17 days ago to tell them it tore up and we need it fixed, they told us they would call us back, well they never did so we called them and every day that we called them they would tell us that someone will call us to set an appointment up to come look at it. Today has been 17 days and nobody has came to look at it. My family has been without a fridge for 17days! I don't have the money to go buy a new one and I shouldn't have to because I have a warranty and they should have came out to fix it!!

December 31, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your letter regarding [redacted] claim of damage.I apologize...

for any frustration Mr. [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact him within the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

January 5, 2016Peggy RichardsonRevdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his...

order.I apologize for any inconvenience Mr. Leinberger experienced. Our records indicate that his order was picked up. If he has any questions, the Call Center can be reached at [redacted].We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

October 3, 2014
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted] (# [redacted])  
 
Dear...

Ms. [redacted]:
 
We have received your letter regarding [redacted] concerns about the purchase.
 
I apologize for any frustration Ms. [redacted] experienced. However, we are unable to authorize a refund. Our store management has investigated the matter and could not confirm that the purchaser did not receive the order placed in 2013.
 
We appreciate having the opportunity to answer the letter. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

I have received your recent letter regarding [redacted]'s concerns about his washer.
justify; MARGIN: 11.2pt 0in 0pt 0.35in">I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that the service plan administrator authorized a refund for the replacement of the washer. We regret that we are unable to offer a refund for the dryer. If he has any questions, our Call Center can be reached at (800) 284-7344.
            We appreciate having the opportunity to respond to Mr. [redacted]'s complaint.
           Sincerely,
           James T M[redacted]

September 26, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])
Dear Ms....

[redacted]:
I have received your letter regarding [redacted] concerns about her appliances.
I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund is being processed for the range. She should receive it in the next 30 days. I have shared her comments with regional management. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
James [redacted]
Director, Service Operations
JTM/rlb