HH Gregg Appliances

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.   I did receive replacement  pieces  a few days after my complaint was made... Although I most say even though I got my furniture exchanged I know I did not misunderstand  The Supervisor I talk to was ** and she made her words quiet clear....However after I made the complaint I received a call from another lady who told me she would send my exchanges right away...
I am not very happy with the company.  I will not purchase anything else from them. I know I have warranties on a few items I purchased and will have to deal with them until the warranties expire. 
Regards,
[redacted]

October 30, 2015Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: Carol Schaeffer (# 10805634) Dear Ms. Richardson:I have received your follow-up letter regarding Carol Schaeffer’s concerns about her order.We regret her continued disappointment. When a television order is placed through our website, there is an option for a customer to indicate whether they need a connection to additional components. However, the option also states that the service requires a professional installation and additional charges may apply.We appreciate having the opportunity to answer Ms. Schaeffer’s complaint. Sincerely,James T. McNeesDirector, Service OperationsJTM/rlb

November 10, 2016
[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concerns about her purchase.We apologize for any...

inconvenience Ms. [redacted] encountered. Our records indicate that there is a service call to level the refrigerator doors scheduled for 11/11/16. And there is also the installation for the oven scheduled for 11/18/16. She will receive a call the night before with her time frame.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

Here is the response for Kenneth Mikesell's complaint.

June 15, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his television.We regret his continued disappointment. It is our understanding that the service plan administrator authorized a store credit for the replacement of the television. A representative should contact him within the next few business days. If he does not receive a call in a timely manner, [redacted] can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I bought a refrigerator from hhgreg on outer loop for $930 and paid $79 dollars to have it delivered. When they dropped it off after leaving I noticed the door did not seal I called hhgreg back and after talking to them about 3 times they finally sent out a service tech. Once he got to my house 2 days later he looked at it and said that was the best he can do... He didn't even do anything. I called hhgreg back and told them if they couldn't fix right or replace I wanted my money back so they sent me a new one out 3 days later. This time the guys who dropped it off pinched my brand new floor I just out down. I called yet again to complain about my floor and they took my information and said they repair company would contact me with in 2 days that was about 2 weeks ago and I still never received that call so I replaced the pinch myself so there's more time and money out of my own pocket. The only help I got was I called back to the store to complain that I was never offered a warranty when I bought the refrigerator so the manager offered to give me the 5 year for the price of the 3 year but I have not been able to go back yet because half the money I had to buy the warranty I had to spend on repairing my floor.

mso-bidi-font-family: 'Times New Roman';">I have received your letter regarding [redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. I have shared her comments with regional management. We are strongly committed to providing the best in sales and service and we regret that we fell short of our goal. Our records indicate that her order was delivered. If she has any questions, our Call Center can be reached at (800) 284-7344.
We appreciate having the opportunity to answer Ms. [redacted]'s complaint.
Sincerely,
[redacted]

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about his...

refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a store credit was issued for the replacement of the refrigerator. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I have received your recent letter regarding [redacted] concerns about his computer.
0.05in 0pt 0in">I apologize for any inconvenience Mr. [redacted] experienced. According to our records, the computer was returned for store credit. I have shared his feedback with the regional management so that they can address any issues with their personnel.
We appreciate having the opportunity to respond to Mr. [redacted] complaint.
 
Sincerely,
 
[redacted]%3

I have received your follow-up letter regarding [redacted] concerns.
According to our records, the service plan administer authorized a store credit for the replacement of the refrigerator.
We appreciate having the opportunity to answer the complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
PS. I do NOT accept what they say due to false advertising. I was told it would be in stock and was not and refused to honor their price. I will forward this and all info to the FTC. DP.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have called multiple times to Frigidaire (manufacturing company) and it registered the stove and refrigerator have been fixed already. I have attached those receipt to this complaint. Since in the beginning of purchase back in August 2, 2015, I have been struggling with all the appliances broken.  Everything that it was sold to me, it was damaged and maybe returned to the store by another customer. It is impossible to have all appliances damaged at once. I bought new appliances and it was so expensive expecting to last at least 1 or 2 years without any issues. but that it was not the case. I don't want to be calling to Frigidaire to be replacing parts for new appliances and I still paying like a new product. The service was awful and unprofessional. At present, I still waiting for the company to fix the ice maker...I am so disappointed with the decision and it is not fair at all. The money that I am paying is for nothing...because the equipment that I bought are not functioning fully 100%.
It is not worth it....
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com: 
Thank you for your swift response and/or resolution to this matter. I accept HH Gregg's offer, yet at no time was I ever offered such a "comparable" model. I was offered only the store credit, which was the reason for my complaint. I do understand that the company no longer offers plasma screen televisions, and that only much higher priced models include 3D viewing. I simply would not accept a store-credit in lieu of their warranty promise (which--at $749.99--does not cover even half of the price of another flat-screen television!). If HH Gregg is forthright in their offer, I will accept the comparable model.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

My complaint is how they deliver. Order a refrigerator,microwave and a washer, driver total a little over $4000.it was Feb 20. Got a phone call April 6 says will deli ever tomorrow April 7 between 11:45-2:45. I told them back in Feb I get off at 2. Going on vacation next week so I had no other option to take off work.

August 12, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the...

dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. We were unable to locate a record of an order for a dishwasher installation. If she has a copy of an installation work order, we request that she forward a legible copy to our Incident Tracking department so that they can research her issue further. They can be reached at (317) 705-8654.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

I purchased an extended warranty through HH Gregg for a GE range which only covered the heating element. After 2 yrs, 2 months, the heating element failed. I was told by the HH Gregg extended warranty company that the part was covered but had to be approved by them. They scheduled the technician (whom they chose) for a service call. The technician confirmed the heating element needing replacing. When I called the HH Gregg extended warranty company, they said the part was covered by GE warranty and they would not cover it. I called the number to GE (given to me by HH Gregg) - and was told the range that I owned had only a one year warranty and they would not cover it. I called back to HH Gregg warranty and was told I would need to have GE fax over proof that the part was not covered. I called GE and asked that they fax over a statement that the part was not covered. I will now need to follow up with HH Gregg warranty service again to see if they will now cover the part. They had said it would take a few days for it to show in their system. The consumer should not have to carry the burden to verify warranty coverage between the appliance manufacturer and HH Gregg warranty.

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020
class="apple-converted-space"> Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding Mr. [redacted]’s finance and TV concern.I apologize for any inconvenience Mr. [redacted] may have experienced. As a company hhgregg does not have access to the card administrator’s records. [redacted] Bank can be reached at [redacted] and will be able to answer any credit account concerns in further detail than our store personnel.  In regards to the Samsung TV I regret we are unable to return or exchange the item outside of our 30 return/exchange policy. Streaming devices may be able to be used to obtain access to HULU. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his order.I apologize...

for any inconvenience Mr. [redacted] experienced. We processed a cancellation and a refund for the order. He should receive the refund in the next 30 days. I have shared his comments about the delay with the appropriate department heads. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

March 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

washer.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that an exchange was authorized for the washer.Her claim of damage was forwarded to the appropriate personnel. She should receive a call within the next 30 days if she has not received a call already. We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb