HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I had also notified my credit card company and they credited me back the charge HH Gregg had charged me.  As long as they do not claim to have sent me the product and attempt to charge me again, I find that this resolution would be satisfactory to me.  I will wait to see what the business does and, if it does attempt to charge me back, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

July 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s concerns about the...

dishwasher.I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for return or exchange. Given the length of time that passed, there is no way to determine how any damage may have occurred. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 31, 2014[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]I have received your follow-up letter regarding[redacted] concerns.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to respond to the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]I have continued to call the warranty company from day one on both washer and dryer and continually got the run aroundI ve purchase the warranty and have not been satisfied from the beginning paid for warranty and is not anygood  would just like to return or get Another unit Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I received a call from Ryan on 8/20/15 and given the number 317-848-8720, extension 60263.  I have  called the number numerous times, however there is no option for me to enter an extension. They are constantly "receiving heavy call volume". I finally decided to wait it out and after sitting on  hold for over 25 minutes I was disconnected.  The original tablet was returned for a credit, however my issue was that I wanted a replacement sent and no one at HH Gregg was able to help me with that purchase.  I was promised, multiple times, that Rhonda would call me back, she never did.  When I asked for the name of her supervisor, I was told that she did not have a supervisor and that I needed to be patient, she would call me back.  It has now been 26 days since I was told to wait for her call.   I have multiple screen shots showing that an error message was received every time I tried to order on line.  The customer service reps who attempted to help me received the same messages.   On August 5, I went into a store, purchased the tablet using my HH Gregg credit card, drove to UPS, where they packed it up and mailed it for me.  So I was unable to take advantage of the “Free Shipping” you were offering but at least UPS was able to actually ship the item, something HH Gregg was incapable of doing.
Regards,
[redacted]

NEVER buying from HH GREGG again!
Confirmed delivery date of new kitchen when purchased 2 weeks ago for Friday. They randomly changed delivery without notification to Saturday. Then by today, Monday, we call to learn that they DON'T hold appliances at warehouse, if not in stock on delivery day, I must just wait another week and try again. No email notifications. Complicated POS system at store caused sales associate to enter wrong delivery address and phone number (previous home from CC billing address, not new home). I proactively called the delivery number only to get attitude from the person answering the phone.

Now we have everything but a refrigerator and no offer to resolve. Who does business like this?

February 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her order.I...

apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that a refund was processed. She should receive it in the next 30 days. We regret any delay. If she has any questions, we request that she contact our Call Center at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

April 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his...

purchase.I apologize for any misunderstanding. If he placed the order using RAC Acceptance Now, the order was arranged as a rental purchase agreement. His payment plan should have been listed on the agreement. Our representatives do not have access to accounts. We recommend that he contact RAC at (800) 665-5510 for information about his payments or the rental agreement. We appreciate having the opportunity to answer Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

[redacted] Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204 RE: [redacted] (#[redacted]) Dear Ms. [redacted]: I have received your letter regarding [redacted]’s washer and dryer concern.I apologize for any inconvenience Ms. [redacted] may have experienced. At this time, we have no further information to provide beyond our original response to the complaint. We appreciate having the opportunity to answer the complaint. Sincerely, Z.A. N[redacted]

May 22, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the ad.I...

apologize for any inconvenience he experienced. We regret that we are unable to honor his request. Our records indicate that our company issued a retraction due to an incorrect product description. It is my understanding that the retraction was available at our stores.We appreciate having the opportunity to answer the complaint.Sincerely,James [redacted]Director, Service Operations JTM/rlb

August 12, 2015RE: [redacted]Dear Ms[redacted]I have received your letter regarding [redacted] concerns about the television.I apologize for any inconvenience Mr. Gutierrez experienced. We regret that we are unable to authorize a...

return for the television. As indicated in our return policy, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. Please note that our company is not responsible for property that is abandoned at our store. We request that Mr. Gutierrez pick up the television within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. However, we stand by our previous response.We appreciate having the opportunity to answer Ms. [redacted]’s complaint. Sincerely,James T[redacted]Director, Service OperationsJTM/rlb

December 30, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about...

her purchase.I apologize for any frustration she experienced. Her order should have come with information about returning the product.Since the request for return is not due to damage or a defect, she will be responsible for the cost of shipping the return. It can be shipped via FedEx to the address listed below. If she has any questions, our call center can be reached at (866) 974-7344.Hhgregg Returns Center2529 Old Anvil Block RoadEllenwood, GA 30294 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted])  Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted] concerns.We regret her continued disappointment. In the interest of good customer relations, we can offer to cancel and refund the refrigerator service plan in full as long as the coverage has not been used and she has not already received a refund for the plan. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer Ms.[redacted] complaint. Sincerely,[redacted]Director, Service Operations[redacted]Enclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

September 20, 2016   [redacted]...

[redacted]      Revdex.com, Inc. 151 N. Delaware Street #2020 Indianapolis, IN 46204   RE: [redacted] (Case ID: [redacted])   Dear Ms. [redacted]:   I have received your letter regarding [redacted]’ complaint concerning her washer repair. I apologize for any frustration Ms. [redacted] has experienced.   Our records show that there was a service call by [redacted] service on Wednesday 9/14/16. The unit is covered by the premium service plan up until 10/10/19 if any further issues occur.   We value our customers and appreciate the opportunity to answer the complaint.   Sincerely,     Z.A. N[redacted] Executive Team

This place is an absolute joke. I moved into a new home without a refrigerater so I went into h.h. Gregg in Deptford, NJ. WHen I first got there, I was welcomed by a young employee who didn't seem to know much about any of the appliances. That kid quickly disappeared and was replaced by a kid who seemed to know even less. None-the-less, I decided on which fridge I wanted to purchase and sat down at the desk. The kid did some "umm"s and "oh"s at the desk for a few minutes then informed me that fridge was on back order. So we decided on a different fridge and proceeded with the order. I have them my address, paid, and was assured my delivery would arrive on Tuesday. The next day, I get a phone call saying that my address did not come up as a delivery address but that they knew how to fix it and would. Then Tuesday comes around. No contact from the company about my order the night prior so I called he store to check on it. Apparently the fridge that I just spent hundreds of dollars on was oversold and on indefinite back order. So after an entire day on and off the phone with them, I'm told that the fridge will be swapped at no extra cost to me to the fridge I was originally looking at that was back in stock and it would be delivered on Friday. I call again on Thursday just to make sure everything is alright. I am then told that th exchange never happened and they have no record of it. Then when I ask to speak to a manager they were "busy going over Memorial Day sales stuff and would call me back in half an hour." Two hours go by. Finally I get a phone call. It's not a manager. It's the kid who messed up my order in the first place. I lost it. Said I refuse to speak to anyone but a manager. So they hang up and the manager calls back two hours later. He apologizes and says "Daniel is fairly new" so that is why my order was messed up. He hen tells me the fridge will be exchanged and we will get a 5 year service plan and a $74 refund included and it would be delivered Tuesday. So here it is. Tuesday again. I get an email (no phone call) saying my fridge will be delivered between 5:30-8:30. Okay. I work so I'm not home but I can have someone there. Then I get a call at noon that went straight to voicemail. He's delivering early. Then another call at 5:20. This voicemail is inaudible and sounds like a pocket dial. I try several times to call the number back to no avail. Then I call the delivery department. The phone is answered by a girl saying "hello?" Really? You work for a major company and you answer the phone with a "hello?" !? She then tells me they called several times and I gave them the wrong address then transfers me to the store. The manager answers. She tells me that I gave them the wrong address and there is nothing she can do. I told her no they called me and told me they took care of it. I told her I'm living in a house with my young son and have nothing to keep food in and I can't wait another week without a fridge. She then says "well looks like you will have to come in to cancel the order then." I quickly drove to the store and cancelled my order. The same manager saw it was my order and refused to even make eye contact let alone apologize for the mess. Come to find out the same girl who answered the phone "hello?" Also got very nasty with my sister on the phone when she called to ask what was going on since she was meeting them for me. How do you mess up a fridge delivery so totally and still stay in business!? Every single person I encountered is either incredibly rude or incredibly incompetent. I will never step foot inside of another hh Gregg again. What a nightmare. They should be ashamed of themselves.

October 1, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his...

furniture.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to honor his request.It is my understanding that parts were ordered. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb