HH Gregg Appliances

Bait and switch is the name of this chains game.out of stock merchandise,false delivery confirmations.BEWARE!!!!

March 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her range.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that given the length of time that has passed since the purchase in 2013, we are unable to authorize a return or an exchange. As indicated on the back of our invoices, the return period is 30 days from the date of purchase.It is our understanding that the third-party delivery contractor denied the claim because a service provider replaced parts in the range between the original installation and the date of her claim. If she has any questions, Installs Inc can be reached at (844) 294-5211.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
As we discussed over the phone, hhgregg didn't refund $61.50 as they agreed to resolve the case, I just want to notify this to Revdex.com again.
Thank you for your help.
Regards
[redacted]
 
 %3

May 26, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about the umbrella and...

the table.I apologize for any frustration that Ms. [redacted] experienced. We regret that we are unable to offer a replacement tile, a base for the umbrella, or a replacement umbrella. However, in the interest of good customer relations, we processed a refund for the table and the umbrella. She should receive it in the next 30 days.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The company sold us a broken tv.  There was no way of us knowing it was broken until we got the tv home and plugged it in.  The damage could not be seen at the store as we did not plug in the tv before we left.  HH Gregg clearly does not respect their customers and treats them all as criminals trying to "put one over on you" in returning a broken tv.  I'm ashamed that this would is no longer "the customer is always right" but that instead it's "the customer is always shady and must be treated terribly when something is wrong" all to protect your bottom line.  I will never shop here again.  I will tell everyone I know as well as use every avenue of social media possible to tell the story of how this company is no longer customer friendly and buyer beware.  Thank you for making me even more skeptical of businesses and my purchases and for selling me a $575 paperweight.  
Regards,
[redacted]

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her washer.I apologize for any inconvenience Ms. [redacted] experienced. It is our understanding that the service plan administrator authorized a store credit for the replacement of the washer. A representative should contact her in the next few business days if they have not contacted her already. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. 
Regards,
[redacted]

Dishwasher delivery was scheduled for Saturday, they did not show. Rescheduled with automated system for Wednesday ( day before Thanksgiving), called to confirm and they did not have it in the system. Now scheduled for this Saturday - hopefully they'll show.

February 5, 2016Peggy Richardson Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear Ms. Richardson:I have received your letter regarding [redacted]...

[redacted] concerns about her refrigerator.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a return of the refrigerator.Our representative contacted the manufacturer and was unable to verify that there was a record of service prior to [redacted] owning the refrigerator. If she needs assistance with scheduling a service call, Whirlpool can be reached at (800) 253-1301.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I have...

received your letter regarding [redacted] concerns about his purchase.
I apologize for any inconvenience Mr. [redacted] experienced. A representative at our corporate office attempted to contact him but was unable to reach him.
It is my understanding that the delivery center is processing the $75 damage allowance. We are sorry for any delay.
We regret that we are unable to offer any further price adjustments on the purchase. The 10% discount cannot be combined with the discounts he received at the time of purchase.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

May 5, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his rebates.I...

apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the rebate processing company and was informed that the rebates are scheduled for final processing. It is our understanding that he should receive them in the next 30 days. We regret any delay.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 20, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about his purchase.I...

apologize for any inconvenience Mr. [redacted] experienced. In the interest of good customer relations, we processed a refund of $380. He should receive it in the next 30 days. We appreciate having the opportunity to answer Mr. [redacted]s complaint. Sincerely,[redacted]Director, Service Operations[redacted]

June 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his...

dishwasher.I apologize for any inconvenience Mr. [redacted] experienced. We regret that given the length of time that has passed since the purchase in April of 2014, we are unable to authorize a return or an exchange. It is our understanding that if a factory-authorized technician determines that the dishwasher is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchange. If he would like assistance with locating an authorized service provider in his area, he can call us at (800) 284-7344 or the manufacturer.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
The reason that the product is scheduled to be delivered is that I spent 2.5hours on the phone onDecember 3rd holding to reach someone. I spent another 30+minutes calling stores all over the country trying to get someone to answer. The store has yet to do anything for me as the consumer. It has been my doings only that have enabled us to get this far. I am to have my  product by 6:00 pm EST
 
Regards,
[redacted]

May 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about his...

refrigerator.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to authorize a replacement. According to our records, the service plan he purchased is administered through Warrantech.Our representative contacted the service plan administrator. It is our understanding that they are working with the servicer to resolve the issue. If he has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]
[redacted]

I have received your follow-up letter regarding [redacted] concerns about his rebate.
We regret his continued disappointment. Our corporate office processed a refund of the delivery charge to reimburse him for the rebate. We also authorized a $100 gift card. He should receive it in the next 30 days if he has not received it already.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,
[redacted]

June 30, 2016Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her refrigerator.We regret her continued disappointment. The service plan administrator has informed us that the servicer received parts for the refrigerator and scheduled the repair. If [redacted] has any questions, the service plan administrator can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

August 25, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about his refrigerator.We regret his continued disappointment. It is our understanding that a representative from the service plan administrator contacted him. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

I purchased a samsung microwave from them. They charged my PayPal account and then decided to sell my microwave to someone else who walked into the store and then told me the only way to get a refund for something I never got was to issue a check. Then the most outrageous part happened, they told me it would take a month to get a check cut. This is a bad !!!!!!!!! Business. Thumbs down all the way around.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They are not honoring the terms of their WRITTEN agreement, of which I supplied a copy of with my last response.  I do not understand how they can just do what they want and not follow what they have put in WRITING.  IN WRITING it says I will be reimbursed, not a store credit.  They are choosing to give me store credit and that is not what the agreement states.  They seem to be ignoring what is writing and doing whatever it is they want and just repeating the same old incorrect information in their responses and not addressing why they are not honoring their WRITTEN agreement.
Regards,[redacted]