HH Gregg Appliances

March 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your follow-up letter regarding [redacted]’ concerns about his refrigerator repair.We regret his continued disappointment. Our representative contacted the service plan administrator and was informed that the refrigerator is functioning properly. If Mr. Jones experiences any further issues, Warrantech can be reached at (877) 456-9643.  We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

June 9, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]
Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her account.I...

apologize for any misunderstanding. If Ms. [redacted] placed the order using [redacted], the order was arranged as a rental purchase agreement. Her payment plan should have been listed on the agreement. Our representatives do not have access to accounts. If she has any questions about her payments or the agreement, [redacted] can be reached at (800) 665-5510. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

October 22, 2015RE: [redacted]Dear [redacted]:I have received your letter regarding [redacted] concerns about her dishwasher.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was...

issued for a replacement. We are unable to authorize a refund.We appreciate having the opportunity to answer [redacted]’s complaint. Sincerely,James [redacted]Director, Service Operations

Peggy [redacted]     
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted] (Case ID: [redacted])
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted]’ complaint response concerning her washer repair. I apologize for any further frustration Ms. [redacted] has experienced.
 
After speaking with our warranty provider, Warrantech, a service call has been scheduled for Tuesday 9/27/16. 
 
We value our customers and appreciate the opportunity to answer the complaint.
 
Sincerely,
 
 
Z.A. N[redacted]
Executive Team

October 22, 2015RE: [redacted]
Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the couch.I apologize for any inconvenience [redacted] experienced. Our records indicate that a store credit was...

authorized. We appreciate having the opportunity to answer [redacted]’ complaint. Sincerely,James [redacted]Director, Service Operations

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
 
RE: [redacted] (# [redacted])
 
Dear Ms. [redacted]
 
I have received your follow-up letter regarding [redacted] concerns.
 
We regret her continued disappointment. Our records indicate that a prorated refund of the service plan has been processed. She should receive it in the next 30 days.
 
We appreciate having the opportunity to answer Ms. [redacted] complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

October 3, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted])  
 
Dear Ms. [redacted]:
 
We have received your letter regarding [redacted] concerns about her delivery.
 
I apologize for any inconvenience and frustration she experienced. I have forwarded her information to our Loss Prevention department. It is my understanding that a representative should contact her within the next 5-10 business days.
 
We appreciate having the opportunity to answer the letter. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
According to my bank statements I have received a refund of $35.00 on 5/2/16; not the amount you quoted. I am dissatisfied with your response and lack of urgency refunding my money- which tends to be the accepted behavior with hhgregg.  When can I expect the remaining amount? If you prefer to communicate directly with my lawyer please let me know and I will forward you his contact information. I am in the process of pursuing legal action for the numerous issues I have had to deal with as stated in my original complaint and for funds you have not refunded.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

December 11, 2015Peggy RichardsonRevdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your letter regarding [redacted] concerns about his...

refrigerator.I apologize for any inconvenience [redacted] experienced. However, given the length of time that has passed since the purchase date, we are unable to authorize an exchange. Our representative contacted the manufacturer and was informed that they have a repair on file for the refrigerator. If [redacted] believes this is incorrect or if he needs to schedule a service call, we recommend that he contact [redacted] at ([redacted] for further assistance. We appreciate having the opportunity to answer the complaint. Sincerely,Diane [redacted]Communications Manager

January 9, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about the television.I...

apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that our company did not deliver the television and no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
 
I was was absolutely referred to A&E! They would not come out without a warranty claim number. This has been going on for four weeks. This entire process is a SCAM and I happen to be a victim of such SCAM. It has been unfortunate that I had to speak with a corporate customer service rep. So the information that the Revdex.com received is another, unfortunate, deceitful response. I appreciate what the Revdex.com has investigated but you all are getting the same runaround that I've gotten. Someone in Corporate has reached out and after her assistance, she couldn't get A&E to come out for the repair either. Than you

January 29, 2015[redacted] Revdex.com, Inc.22 East Washington Street, Suite 200Indianapolis, Indiana 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your recent letter regarding [redacted] request for a...

price adjustment.I sincerely apologize for any inconvenience Mr. [redacted] experienced. However, we are unable to offer the price adjustment he requested. As indicated in our Price Match Guarantee, certain sales periods are excluded. Additionally, the ad stated that prior purchases were excluded.We appreciate having the opportunity to respond to Mr. [redacted] complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

February 8, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]:I have received your recent letter regarding [redacted] concerns about the...

refund.I apologize for any inconvenience [redacted] experienced. Our records indicate that a refund for the order was processed. In the interest of good customer relations, we are offering a one-time reimbursement of a $30 bank fee. She should receive the reimbursement in the next 30 days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

I have received your letter regarding [redacted] concerns about his television.
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a replacement. Our representative contacted the service plan administrator and was informed that they approved the estimate for the repair. If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
[redacted]

September 16, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] claim of damage.I apologize for any frustration [redacted] experienced. We forwarded the claim to the appropriate...

personnel. It is our understanding that a representative should contact her within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James [redacted]Director, Service Operations

I order GE Microwave on Nov 28th Order #([redacted]) during order confirmation promised pick up date from store was Dec 3rd 2014. HHGREGG immediately charged my credit card. I never received any email for pick up from HHGREGG. When I called store for more information, they simply told me that they don't have it and for any additional info contact service desk. Whenever I called service desk I received automatic message that due to high volume call after some time. Few times I was put in queue with a hold time of more that 30 mins. I gave up. Today (12/16) after 30 mins of hold I got someone to speak with. She told me that product may be available on 12/20. I requested a tracking number for shipment,they refused saying we don't have tracking number. I requested to talk with supervisor. after another 7/8 mins of wait time. I spoke with Mary. She told me she is highest authority I could speak with. they didn't have product at the time of accepting my order. They place an order with someone on 12/8. I may get my pickup or it may get delayed. She doesn't want give anything in writing. She simply offered to cancel order if I want. No regret no remorse for getting money on 11/28 but uncommitted to delivering service or product they are supposed to deliver. I told her that I am going to write this review in Revdex.com. No reaction as if no big deal. I am writing this to let all other buyers know what trap they may be getting into while doing business with company / dealer.

July 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your letter regarding [redacted]’s order.I apologize for any...

inconvenience Mr. [redacted] experienced. Our records indicate that a representative at our corporate office addressed his concerns. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

mso-bidi-font-family: 'Times New Roman'">We have received your letter regarding the computer [redacted] purchased from our store in September of 2013.
I apologize for any inconvenience he experienced. However, given the length of time that has passed since the purchase date, we are unable to authorize a return or an exchange.
According to our records, the computer came with a one-year parts and labor manufacturer's warranty that covers the repair of manufacturer defects. It is our understanding that the warranty does not cover software issues. They may be able to provide Mr. [redacted] with technical support. If he has any questions, HP can be reached at (800) 474-6836.
We appreciate having the opportunity to answer Mr. [redacted]'s complaint.
Sincerely,
James [redacted]

We Were not made aware the Reward/Rebate card they sent (That we got for purchasing our homes all new total Appliance Bundle package and Washer and Dryer) had an expiration date as we were told it was a, "Gift" for customer appreciation!
Excuse me but in my World HH Gregg, that is not honorable to all of a sudden declare a redemption limit on a gift you gave us for buying thousands of dollars from you! In fact it is STEALING,$100.00 to be exact! What a scam. It's certainly not good business ethics.
I can say after purchasing several rental homes and redoing them in all HH Gregg bought appliances over several years, this never happened before ...so why would we think the card expired???
Much to Our dismay Our HH Gregg TV we bought a few yrs ago bit the dust out of warranty, and that happens and we were going to repurchase, of course, a brand new one happily with this, "Customer Reward for OUR LOYALTY" only to be meet with the teeny tiny expiration date of 6 months.
We still tried to work with HH Gregg to reissue the Reward or give extension as wasn't told of expiration and prior cards never expired but only to be curtly and rudely hung up on via phone and then thru their instant chat online on their website help section. So much for customer service or HH Greggs customer, "Loyalty"...hence we will avoid being, "LOYAL" to this company any further.
From now on We will take our business and $$$ to companies who wish to establish long term loyal customer satisfaction and relationships. Not too smart fiscally in a declining economy to lose such a loyal base HH Gregg. I see this company going bankrupt or reorganizing in near future, shame but I won't now lose sleep over it.
[redacted] Ft Myers , Fl. Usa

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference,details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]