HH Gregg Appliances

April 5, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about the...

refrigerator.I apologize for any inconvenience [redacted] experienced. We regret that we are unable to offer an exchange for the refrigerator. It is my understanding that our store management previously offered to authorize a return for the refrigerator and [redacted] declined. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] warranty issues.
We apologize for the inconvenience and issues you are experiencing with the warranty provider. Unfortunately hhGregg is not authorized to make any decision regarding repairs or exchanges through the warranty company. I would recommend contacting the warranty provider Warrantech to discuss your credit and when it will be issued.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

RE: [redacted] (# [redacted])   Dear Ms. [redacted]:   We have received your letter regarding [redacted]’s concern about her purchase.   We apologize for any inconvenience Ms. [redacted] has experienced. As previously stated, due to the fact that the original purchase was an in store pick up, the doors may be exchanged.  However, the unit would have to be brought into the local store.   We appreciate the opportunity to address the complaint.   Sincerely,     Stephanie D[redacted] Executive Team

October 16, 2014
 
 
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN...

46204
 
RE: [redacted] (# [redacted]) 
 
Dear Ms. [redacted]:
 
I have received your letter regarding [redacted] washer.
 
I apologize for any inconvenience she experienced. We were unable to locate a record of the purchase with the information she provided. If the washer has not yet been repaired, we request that she provide a copy of the purchase invoice so that we can research her concerns.
 
We appreciate having the opportunity to answer Ms. [redacted]s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

September 16, 2015RE: [redacted] Dear [redacted]I have received your letter regarding [redacted] concerns about her order.I apologize for any inconvenience [redacted] experienced. The DS1 delivery service includes...

basic setup and a connection to a cable source. We regret that we are unable to offer the other installation services she requested. Our records indicate that a return was authorized.We appreciate having the opportunity to answer [redacted] complaint. Sincerely,James [redacted]Director, Service OperationsJTM/rlb

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the...

television.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to authorize a return for the television. As indicated on the back of our purchase invoices, damaged products are not eligible for return. Given that no damage was reported before the television left the store premises, there is no way to verify how any damage may have occurred. We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. Moreover hh Gregg gave me a piece of paper saying they paid me $170 in Oct 2014 apparently remuneration for the faulty installation. When I asked about this they said the check was cashed. I have no recollection of cashing this nor does our bank have any record of it and they have not provided me proof of this even though I have asked twice. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
My incident number [redacted] was automatically closed because the business responded that I would receive a specified amount as a credit within 30 days on their response in the complaint. It has been 30 days since and I have not received a credit. Want the agreed upon credit to be credited like promised in complaint response.

I have received your...

letter regarding [redacted] concerns about her service call.
I apologize for any inconvenience Ms. ** experienced. However, we are unable to honor her request.
It is our understanding that if she is unhappy with the service, she may have the option to request that an alternate service provider be assigned to the repair. If she has any questions, the service plan administrator can be reached at (877) 456-9643.
We appreciate having the opportunity to answer Ms. [redacted]s complaint.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I talked with Fedex as per your request and they have done tracking. They showed it was delivered to a business and I"m a residential home. They also sent the driver back out to try and figure out where it is and they couldn't. Fedex called and left me a message to refund the money or re-ship as they left Stephanie a message as well and I also passed along the information to Stephanie when I spoke with her on the phone two days ago. 
 
So you are postponing me receiving the item that was a Christmas gift to someone or refund the money so I can buy one comparable.
 
The customer service that you have shown is really below par. You have to call a million times and get put on hold each time from 28-40 minutes. Or you don't return the calls as you have stated.
This is my first purchase ever with your company and you are showing me that you aren't staffed properly for holiday seasons. 
Regards,
[redacted]

I purchased a washer and dryer from HH Gregg to be delivered and stacked in my home. I also purchased the required stacking kit, washer connections, and dryer connections. The delivery people showed up late and immediately started complaining about having to work on Sunday (this was the delivery date I was given by HH Gregg) and how much money they didn't make. They then refused to stack the two appliances, stating that "they did not have time" and that "it wasn't in their paperwork" to do this. I explained I had paid for this and that they have to do it whether they had time or not. The rude delivery person said he did not have to do anything I asked him to do because he is an independent contractor and it was HH Gregg's problem not his. He then got on the phone with his "manager" and proceeded to lie about why he wasn't going to do it and then lied to his manager about what I had said. I called him on his lies and he screamed at me. I told him to leave my house and that I would contact HH Gregg to complain. He called me names as he walked out. DO NOT purchase anything from this company that has to be delivered.

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted])  
Dear Ms....

[redacted]
We have received your letter regarding [redacted] concerns about her order.
I apologize for any inconvenience Ms. [redacted] experienced. A representative from our corporate office attempted to contact her. If she still needs assistance, we request that she contact [redacted] at (800) 944-8710.
We appreciate having the opportunity to answer Ms. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

[redacted] Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#[redacted])
Dear Ms. [redacted]:
I have received your letter regarding Ms. [redacted] customer service issue.
Ms....

[redacted] was issued a full refund in the amount of $288.20 on 12/01/16. The confirmation for Ms. [redacted] refund is 0061001511. As of 12/05/16 Ms. [redacted] account should reflect the credit amount.
We appreciate having the opportunity to answer the complaint.
Sincerely,
Whitney E[redacted]

January 9, 2017[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your follow-up letter regarding [redacted]’s concerns about her purchase.We regret her continued disappointment. However, we stand by our previous response.Our company is not responsible for abandoned property. If she has not yet retrieved the television from the store, we request that she do so within the next 30 days. If she has not picked up the television in that time, our store personnel will dispose of it. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Normal Wear and Tear on furniture is not considered to be the wood on the inside of the chair completely snapping at the point where the arm meets the chair. I was not told by a rep at the location I purchased this that if I didnt have a reason why the futniture broke they wouldnt replace it. I was told that if my furniture broke for any reason that it would be repaired. If it wasnt repairable they would replace it. This is nothing but blatent and obvious failure to tell your customers what the limotations of the warrenty is, and Blatently lieing to them in order to get a sale. This is absolutely theft by business. That would be like me as a consumer purchasing something on a credit card and not paying for it. HH Gregg should replace or fix all my furniture, based on the orginal agreememt. 
 
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Here is the response for [redacted] complaint.

Dear Ms. [redacted],
 
I regret that at this time we do not have any further information regarding Mr. [redacted]'s complaint.
 
Sincerely,
 
Z.A. N[redacted]
Executive Team

January 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the order.I...

apologize for any frustration he experienced. It is my understanding that his refund is being processed. He should receive it in the next 30 days. If he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

March 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about her...

television.I apologize for any inconvenience she experienced. Our representative contacted the service plan administrator and was informed that the service provider has received the parts needed to complete the repair. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Roman";'>I have received your letter regarding [redacted] concerns about his washer.
I apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that he purchased a service plan that is administered through Warrantech. It is our understanding that a representative attempted to contact him. If he still needs assistance, we recommend that he call Warrantech at (877) 456-9643.
We appreciate having the opportunity to answer Mr. [redacted]s complaint.
Sincerely,
[redacted]