HH Gregg Appliances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolution.]
Regards,
Y
[redacted]   This is the hole problem h.h.gregg has not helped at all in trying to solve this problem when it was them that delivered us a damaged range I have had to do all of the foot work in getting any help they do not even know that the range has been replaced very poor customer care they have not took any time in even calling me to see that this range problem was taken care of .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this response/resolution is satisfactory to me. 
Regards,
[redacted]

December 19, 2014[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (#[redacted]) Dear Ms. [redacted]I have received your letter regarding[redacted] claim of damage.I...

apologize for any frustration [redacted] experienced. We forwarded the claim to the appropriate personnel. It is our understanding that a representative should contact him within the next 5-10 business days.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

December 29, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the refrigerator.I...

apologize for any inconvenience Mr. [redacted] experienced. Our records indicate that a return was processed. If he has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

On December 13, 2016 I purchased two mattresses and was told at that time that the mattresses were "currently" out of stock. I was told by the sale clerk that he could set a delivery date for January 3, 2017. On Monday, January 2, 2017, I received a delivery verification call for the next day delivery. I took off of work in order to be home for the delivery. Waited most of the day for the delivery and at about 3:00pm I called to find out what was going on with my delivery. I was told that there was no scheduled delivery for me for January 3, 2017. I call the store and spoke with the sales clerk that handled the sale. He informed me that they are still out of stock and he has RESCHEDULED a delivery for Tuesday, January, 10, 2017. On January 9, 2017 I again received a confirmation call for my delivery. Again, I took off of work to be home for the delivery. Again I called to get a window for the delivery and again I was told that there is no scheduled delivery for my. After getting the run around from about 5 different people I spoke with the assistant manager for the store I originally purchased the mattresses from. He was more than annoyed that I was up-set with HH Gregg and told me that he would handle it differently, rather than getting mad at him I should be mad at the delivery department. He blamed the "automated" delivery system for the phone calls confirming the delivery, even though the mattresses are still not in stock. This automated delivery system is disgusting, it confirms delivery when there is no delivery.

August 6, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. Richardson:I have received your follow-up letter regarding [redacted]’s concerns about the television.We regret his continued disappointment. However, we are unable to authorize a return or an exchange.In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store and make the purchase within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

October 30, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (#...

[redacted])
Dear Ms. [redacted]:
I have received your letter regarding [redacted] concerns about the rebate.
I apologize for any frustration Mr. [redacted] experienced. We regret that we are unable to offer the rebate. Our records indicate that the store personnel adjusted the price of his order to reflect a price match for a free delivery at a competitor.
We appreciate having the opportunity to answer Mr. [redacted]’s complaint. 
Sincerely,
[redacted]
Director, Service Operations
[redacted]

mso-fareast-font-family: Tahoma; mso-bidi-font-family: 'Times New Roman'">I have received your letter regarding [redacted] concerns about her washer and the service plan.
I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to honor her request.
Coverage for service plans begins on the date of purchase because they offer coverage that the manufacturer's warranty does not, such as power surge protection. The purchase of a service plan does not void the manufacturer's warranty. Our records indicate that her service plan expired in August of 2013.
We appreciate having the opportunity to answer Ms. [redacted] complaint.
Sincerely,
James [redacted]

I usually do not complain as I understand things happen. A week ago I walked into the hh Gregg in Cordova, tn to purchase a dishwasher. Salespeople were standing around the main desk laughing so I figured it was a slow day and someone would come over to me shortly since I was only about 30 feet away in their eyeline. Well 20 minutes went by, I just laughed and took a picture of the model number I wanted. I did call store manager just to let him know what was going on. No apology just a "yeah you right" not sure if it was English but I just brushed it off. I went home and went to hhgregg.com and ordered the dishwasher that I found in the store. I received a confirmation email saying I would be contacted in 24 hours about my delivery. 48 hours went by and I called back myself to set up the appointment. I was told someone would call the day before to confirm time. No one had called and today January 21 is the delivery date we agreed on. I call to find out when it is coming since I took off work. I was told that I would have to cal the installation company to set up an appt. I asked why this wasn't done when I called the first time to set up delivery and the rep just blamed whoever I must have talked to....once again no apology so I ask for store manager.....I tell him what happened and he ends conversation with call customer service and cancel your order. I just laughed again and told myself I should have just gone to best buy in the first place. I call the 800 number to cancel and 46 minutes later I get someone on the phone that cancels my order....didn't ask why or apologize. I have done a lot of business with hh Gregg and this was absolutely horrible and I will never send anyone there again.....

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[Please review the attached order and let me know if this validates the purchase.
1.We purchased the item and extended plan from HHGreg
2. We followed protocol and opened a claim in September 
3. [redacted] Service Team from vonley, GA came to the house and assessed they will replace a part and MUST break the iven door
4. The part was delivered to [redacted] October 1 2016 and advised they receive packagea every day, but they will NOT return my call, nor schedule an appointment.
1. Issue: No one is takiownership to resolve this matter and I need my oven for the holidays.
2. If the service center has assessed the inly way to fix my oven is to break it more, then my request is for the replacement.
3. My name has changed to [redacted]  (married 1/5/15)]
 
 
Regards,
[redacted]

November 22, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’ concerns about his television.I...

apologize for any frustration Mr. [redacted] experienced. As indicated in the Terms and Conditions for the service plan, physical damage is not covered. Our representatives are not authorized to override the terms of the service plan.Our company is not responsible for any damage that may have occurred. He might have the option to file a claim with the service center that evaluated the television or the shipping company that handled the shipment. If he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Desk

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regards,[redacted]

June 16, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about his refrigerator. I apologize for any inconvenience Mr. [redacted] experienced. We are unable to honor his request. The service plan he purchased is administered through Warrantech. Our representative contacted the service plan administrator and was informed that the issue with the door is not covered. We regret that we are unable to override decisions regarding coverage.If Mr. [redacted] has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

December 12, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his refrigerator.We apologize...

for any inconvenience Mr. [redacted] encountered. Warrantech has been contacted on the customer’s behalf and they advised that parts have been ordered and delivered to the service center. He should be receiving a call within 24 to 48 hours to schedule installation of the parts.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

December 26, 2016[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’s concern about his purchase.We apologize for any inconvenience Mr. [redacted] experienced. We are glad to hear the washer was repaired. If there are any questions or concerns, our call center can be reached at (866)974-7344. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

December 19, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]’s claim of damage.I...

apologize for any frustration Mr. [redacted] experienced. We forwarded his claim of damage to the appropriate personnel. It is our understanding that a representative should contact him within the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

May 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the restock...

charge.I apologize for any frustration Ms. [redacted] experienced. In the interest of good customer relations, we are processing a refund of the restock charge. She should receive it in the next 15 business days.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The collection agency advised me to call [redacted] Bank and get some type of detailed letter from them with my final payment.  I have already called them twice and they refused to talk to me because they cannot get into my account either as they say. The second time I called the person that answered my call hung up on me and I was not even rude! No one is trying to resolve this and that is not fair to the consumer.  I feel like I am being scammed!
Regards,
[redacted]

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]I have received your letter regarding [redacted] concerns about her refrigerator.I...

apologize for any inconvenience Ms. [redacted] experienced. According to our records, she purchased a service plan that is administered through Warrantech. We regret that our representatives are not authorized to override decisions made by the technician or the service plan administrator.It is our understanding that the issue she described is not considered a failure of the product. If she has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service OperationsJTM/rlb

September 21, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted]...

[redacted]’ concerns about his refrigerator.I apologize for any inconvenience Mr. [redacted] experienced. Our representative contacted the service plan administrator and was informed they authorized a store credit for the replacement. A representative should contact Mr. [redacted] in the next few business days if they have not contacted hhim already.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team