HH Gregg Appliances

April 16, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his refrigerator.I...

apologize for any inconvenience Mr. [redacted] experienced. According to our records, the service plan he purchased is administered through Warrantech. Our representative contacted Warrantech and was informed that they previously attempted to schedule service. If he still needs assistance, we recommend that he contact the service plan administrator at (877) 456-9643. We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.We purchased this dishwasher specifically for occasional use in our basement which was known by the retailer as we purchased two diswashers from them.  We are now told that the unit we purchased for the basement needs to be run daily to prevent it from smelling.  This simply is not acceptable as a dishwasher should not be designed to "smell" unless run daily.  
Regards,
[redacted]

November 7, 2014
 
[redacted]
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana 46204
 
RE: [redacted] (#...

[redacted]) 
 
Dear Ms. [redacted]
 
I have received your recent letter regarding [redacted] concerns.
 
I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to verify the specifics of the incident. However, I have shared his comments about the misunderstanding with regional management so that they can address any issues with their personnel.
 
In the interest of good customer relations, we can offer to sell him a new television at cost, which is a discounted price. If he would like to take advantage of this offer, we request that he take this letter to the store management and make the purchase within the next 30 days. Please note that some upcoming holiday sale prices may be at or below our cost.
 
We appreciate having the opportunity to respond to Mr. [redacted]s complaint. 
 
Sincerely,
 
 
[redacted]
Director, Service Operations
 
[redacted]

January 20, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s...

concerns about the television.I apologize for any inconvenience she experienced. We regret that we are unable to honor her request. As indicated in our return policy, damaged products are not eligible for exchange or return. In the interest of good customer relations, we can offer to cancel and refund the service plan in full as long as the coverage has not been used and she has not already received a refund for it. If she would like to take advantage of this offer, we request that she fill out the enclosed form and mail it to the address at the bottom of the form within the next 30 days.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive TeamEnclosure

November 6, 2014
 
 
[redacted] 
Revdex.com, Inc.
22 East Washington Street, Suite 200
Indianapolis, Indiana...

46204
 
RE: [redacted] (# [redacted] 
 
Dear Ms. [redacted]:
 
I have received your recent letter about [redacted] concerns about her dishwasher.
 
I apologize for any inconvenience Ms. [redacted] experienced. Our representative contacted the service plan administrator and was informed that they authorized a replacement. A representative should contact her within the next few business days.
 
We appreciate having the opportunity to respond to Ms. [redacted]s complaint. 
 
Sincerely,
 
[redacted]
Director, Service Operations
 
[redacted]

Purchased a W/D($1480) set from HH Gregg in the last 30 days. I am a commercial customer averaging about 10 kitchen sets over the last 5-6 years.

When they delivered to my home this time items went missing, things got broken, all the trash was left, caught snooping through my office, and bled through the house.

I contacted my rep and he sent me to the delivery rep. After talking to the rep he says that nothing happened, people lie about things all the time, and he doesn't know who is telling the truth. He stands by his guys.

That was a little unexpected being that I am buying so much from them.

BOTTOM LINE: is their delivery team could be stealing from you but the company does not care.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It was the employee of the business that caused the damage to the set.  It is easy for them to deny culpability when they are the at fault party.  I still contend and it is a fact the unit was not functional when originally purchased and that was why I was directed to bring it back.  The original salesman ([redacted]) directed me to return the unit with his manager's approval, the HH Gregg Employees unloaded the set, and THEY caused the damage.  Once they realized they caused the damage, they immediately denied involvement even though it was only them who handled the set.  The set was NEVER inspected in the store prior to me taking possession so as far as I know it could have been damaged from the warehouse PRIOR to me purchasing the set.  If they can't verify the set was working, how can they insinuate I caused the damage?  Why did their representative direct me to return the unit?  The store reply was the typical I have grown to expect from this company.  If you look at their Facebook page you will see a great many complaints similar in nature and the answer from HH Gregg is exactly the same - they are simply placating the customer until they grow weary of the fight and eventually succumb to the back and forth and call it quits.  I do not feel this issue is resolved and no, I don't want their list of authorized service centers.  To resolve this complaint I would like the set replaced as the original salesman and manager stated they would.  When HH Gregg honors the obligations made by their management team I will consider the matter settled.  Until that time, I request this complaint remain open.Regards,[redacted]

March 26, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

furniture.I apologize for any inconvenience Ms. [redacted] experienced. Our records indicate that an in-store credit was authorized. If she has any questions, she can contact our furniture department at (800) 284-7344 and refer to invoice 0025-081537.We appreciate having the opportunity to answer the complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

January 2, 2017[redacted]Revdex.com, Inc.151 N Delaware St #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:We have received your letter regarding [redacted]’ concern about her delivery.We apologize...

for any inconvenience Ms. [redacted] has experienced. Our records indicate that the order was delivered on 12/19/16 and a check of $200.00 was processed by our delivery team. Please allow 7 to 14 business days to receive.We appreciate the opportunity to address the complaint.Sincerely,Stephanie D[redacted]Executive Team

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I do not think it is fair to verbally state a refund amount and refuse to provide anything in writing, then later to change the amount agreed upon and not provide the original full refund amount that was stated over the phone. Regards,[redacted]

I had a terrible experience with Hh Gregg. Bought a tempurpedic mattress on 3/26/15. I paid $1200.00 on the HH Gregg credit card and wrote a check for $1991.28. My check cleared my bank within a few days. I left the store knowing that my tempurpedic mattress was going to be delivered on Saturday 4/4/15. I was told I would receive an email confirming the delivery and I could watch the delivery. I was told I would get a courtesy call a couple days prior to the delivery to confirm. On Saturday, I was so excited and waited and waited. No phone calls, no emails no delivery. At 2pm I called the store I bought the mattress from and was put on hold for an extreme length of time. A woman came back on the line and said thought my mattress was not delivered bc it was damaged. She said that HH Gregg would reschedule for the following Saturday. I said no bc I would be out of town that day. I asked her if they could set up delivery on Friday next which would have been the 10th. So it was confirmed. During the week I got a phone call confirming the delivery. Yes, this time I am going to get it on Friday!! I got the email and I confirmed it. I never got the email where you can follow the delivery. I never got a call saying they were delivering the mattress on that Friday the 10th as the day went on. I called the store and got the sales lady [redacted] who sold me the mattress. She was very kind but kept me on hold forever. She could not find out about my mattress. Said the manager [redacted] was on his way in and they would figure it out. An hour goes by, I call back up to the store and [redacted] says they don't know what really happened to my mattress but they would reschedule to deliver it in another week. That upset me bc it was already 2 weeks behind and another week would be 3. I said no. I said I wanted my money back. I went up to the store around 530 pm. Asked for the manager and did not get a manager although he was there knowing I was coming up there after work. I had the young guy [redacted] help me to return my purchase. They agreed to credit me $1200 to my HH Gregg credit card and refund me $1779.28. I had bought 2 pillows so that was paid for. I asked [redacted] when would I get my check and the manager just happened to walk up and listen to the conversation . The manager said "she" will receive it with in 5 days!!! The manager did not apologize to me for the botched delivery or for losing a $2979.28 sale. I was shocked that he did not acknowledge me. On 4/15 I called the customer service 800 number to complain about the service and all that happened. I was given the area managers number and was told he would get back with me within 48 hours. I left the area manager a voice mail on the 15th and have yet to hear from him. Again, HH Gregg is not caring about their customer base or a sale. I check the mail and I have not received any check from HH Gregg so I call the 800 number again on 4/22 ( 12 days after I was told I would get the check within 5). Told the whole story all over again, the rep on the phone couldn't find my information then he came back on the phone and said that and I quote "your check was mailed out on the 17th and you should receive it by Saturday". I said ok and thank you. On Friday 4/24 I get a check from HHGregg for the amount of ( $579.28). I am so upset that I drive to the local store but I don't get out of my car. I called the corporate number on the back of my invoice and told the story all over AGAIN!!! But I wanted to know where the rest of my money was of $1200. After being on the phone for 40 plus minutes, they put the $1200 on my card. That is not acceptable. So they are going to mail me my $1200 to me in the mail. I requested it to be overnight to me and she said that another dept makes that decision. I think that HHGregg should do whatever they could to get my money to me. They had my money for a month and I had no product. Seems extremely WRONG!!!! So I am having to wait ANOTHER WEEK for a check that May or may not be right. And by the way, when I spoke to the rep on 4/22 he said my check was mailed on the 17th, that was a lie bc the check for $579.28 was dated 4/20/2015. I paid for a product and was told the product would be delivered and I accepted the first blunder but not the 2nd , 3rd or the fact that the managers don't want to apologize or the accept responsibility for losing a $2979.28 sale. I was not told truths on the phone and I have the proof by the check being dated different from what I was told. I want my money back to me. Not on my credit card but I want it to me like I was told. So my 5 days is going to be around 23 days! Sounds like how they deliver mattresses, you will get it in a week but 2 -3 weeks later still no mattress. Really bad service!! Really bad management!!

September 11, 2014
[redacted]
Revdex.com, Inc.
151 N. Delaware Street #2020
Indianapolis, IN 46204
RE: [redacted] (# [redacted] 
Dear Ms....

[redacted]
I have received your letter regarding [redacted]’ concerns about her refrigerator.
I apologize for any inconvenience Ms. [redacted] experienced. We regret that we are unable to honor her request.
Our representative contacted the service plan administrator and was informed that the request for repair was declined because the problem Ms. [redacted] described is considered physical damage, which is not covered by the service plan. If Ms. [redacted] has any questions about the service plan, Warrantech can be reached at [redacted].
We appreciate having the opportunity to answer Ms. [redacted]’ complaint. 
Sincerely,
James [redacted]
Director, Service Operations
JTM/rlb

February 18, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about his store...

credit.I apologize for any inconvenience Mr. [redacted] experienced. We regret that we are unable to offer any additional store credit. Our records indicate that he received a store credit for $475, which is the amount he paid for the original washer. The service plan does not cover delivery or the refund of sales tax.Store credits cannot be used as payment for orders on our website. I am sorry for any disappointment this may cause.We appreciate having the opportunity to answer the complaint. Sincerely,James T. [redacted]Director, Service OperationsJTM/rlb

May 14, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted]) Dear Ms. [redacted]:I have received your letter regarding [redacted] claim of damage.I apologize for any...

frustration Mr. [redacted] experienced. We have forwarded his claim of damage to the appropriate personnel. If he does not receive a call in a timely manner, our Incident Tracking department can be reached at (317) 705-8654.We appreciate having the opportunity to answer Mr. [redacted]’s complaint. Sincerely,James T[redacted]Director, Service OperationsJTM/rlb

February 20, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about the...

order.I apologize for any inconvenience and frustration they experienced. I have shared their comments with the Online Order department. Our records indicate that a refund is being processed. If they have any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

February 13, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted] concerns about her...

purchase.I apologize for any inconvenience Ms. [redacted] experienced. Her purchase record lists a product bundle, which included a television, a blu-ray player, and 3D glasses. It also lists an HDMI cable. We were unable to verify that she purchased a service plan. If she purchased the plan directly through Warrantech, we would not have a record of it in our system. If she would like to contact Warrantech, they can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,[redacted]Director, Service Operations[redacted]

April 6, 2016[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted]Dear [redacted]I have received your letter regarding [redacted] concerns about the...

mattress.I apologize for any frustration [redacted] experienced. Our records indicate that an exchange was authorized for the mattress. We are unable to offer an additional exchange or a refund. If he has any questions, our Call Center can be reached at [redacted]
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan [redacted]Executive Team

April 23, 2015[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# [redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about her...

furniture.I apologize for any inconvenience Ms. [redacted] experienced. However, we are unable to authorize a replacement or a refund. It is our understanding that the issues she is experiencing are not covered by the manufacturer’s warranty. We regret that we are unable to override the terms of the warranty. If she has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer Ms. [redacted]  complaint. Sincerely,James T. M[redacted]Director, Service OperationsJTM/rlb

December 7, 2016
[redacted] Revdex.com, Inc.151 N. Delaware Street #2020Indianapolis, IN 46204RE: [redacted] (# 1[redacted])Dear Ms. [redacted]:I have received your letter regarding [redacted]’s concerns about the order.I apologize for...

any inconvenience Ms. [redacted] experienced. Our records indicate that the order was picked up. If she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M[redacted]Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It's September 20, and I still don't have a washer. I had to go to the laundry mat Friday so that my kids would have clean clothes.  I know how long my warranty is good for, but if nobody can come out to fix the issue, what good is it?
Regards,
[redacted]